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Terracaribe Hotel - In Cancun (Downtown Cancun)

3.0 star property
Central hotel with a rooftop terrace connected to a shopping center in Cancun

Choose dates to view prices

Photo gallery for Terracaribe Hotel - In Cancun (Downtown Cancun)

Outdoor pool
Lobby sitting area
Desk, WiFi, bed sheets
32-inch flat-screen TV with cable channels, TV
32-inch flat-screen TV with cable channels, TV

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Av. Lopez Portillo # 70, corner Av. Bonampak, Cancun, QROO, 77500
  • Place, Séptimo Día Adventist Church
    ‪10 min walk‬
  • Place, Ultramar Ferry Puerto Juárez
    ‪3 min drive‬
  • Place, Las Palapas Park
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Desk, WiFi, bed sheets

Standard Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 172 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Desk, WiFi, bed sheets

Superior Room, 2 Double Beds

  • 215 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Desk, WiFi, bed sheets

Room Standard

  • 484 sq ft
  • Sleeps 2

View all photos for Room Superior

Desk, WiFi, bed sheets

Room Superior

  • 592 sq ft
  • Sleeps 4

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About the neighborhood

Cancun

Located in Downtown Cancun, Terracaribe Hotel - In Cancun (Downtown Cancun) is 1.2 mi (1.9 km) from Gran Puerto Pier. This 3-star hotel has 55 guestrooms and offers conveniences like a coffee shop/cafe, an outdoor pool, and a rooftop terrace. It's connected to a shopping center in central Cancun, and a short drive from Ultramar Ferry Puerto Juárez and Plaza Las Americas.

What's nearby

  • Séptimo Día Adventist Church - 10 min walk - 0.5 miles
  • Mercado 23 - 18 min walk - 1.0 mile
  • Ultramar Ferry Puerto Juárez - 3 min drive - 1.1 miles
  • Las Palapas Park - 3 min drive - 1.6 miles
  • Puerto Cancun Marina Town Center - 7 min drive - 2.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪taqueria bonampak - ‬5 min walk
  • ‪Café Donceles - ‬10 min walk
  • ‪“El Atajo” restaurante - ‬9 min walk
  • ‪La Casa De Las Mayoras - ‬3 min walk
  • ‪Cocina Economica Marbella - ‬6 min walk

About this property

Terracaribe Hotel - In Cancun (Downtown Cancun)

Central hotel with a rooftop terrace connected to a shopping center in Cancun
At Terracaribe Hotel - In Cancun (Downtown Cancun), guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include express check-in and a terrace.
32-inch flat-screen TVs come with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include phones and desks.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free internet
  • Available in some public areas: Free WiFi

Food and drink

  • A coffee shop/cafe

Restaurants on site

  • Los Caracoles

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • On the boardwalk/promenade
  • Rooftop terrace

Accessibility

  • No elevator

More

  • 3 buildings
  • 3 floors
  • Built in 2005
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note the property is located on the corner, right before the bridge going to Puerto Juarez.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 10 kids 1 year old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services.
Property Registration Number 005-007-007302/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • No alcohol is served or permitted at Terracaribe Hotel - In Cancun (Downtown Cancun).
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Terracaribe
Terracaribe Cancun
Terracaribe Hotel
Terracaribe Hotel Cancun

Frequently asked questions

What is there to do around Terracaribe Hotel - In Cancun (Downtown Cancun)?

This hotel is situated in Downtown Cancun within a short 14-minute walk of Museo Iconografico de la Carrera Panamericana and also 20 minutes on foot from Mercado 23. You'll also find Ultramar Ferry Puerto Juárez and Puerto Cancun Marina Town Center within a short drive.

How much does it cost to stay at Terracaribe Hotel - In Cancun (Downtown Cancun)?

As of Dec 3, 2025, prices found for a 1-night stay for 2 adults at Terracaribe Hotel - In Cancun (Downtown Cancun) on Dec 11, 2025 start from $30.22, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Terracaribe Hotel - In Cancun (Downtown Cancun)?

No, there isn't parking at this hotel.

Does Terracaribe Hotel - In Cancun (Downtown Cancun) feature a casino?

No, Terracaribe Hotel - In Cancun (Downtown Cancun) doesn't have a casino.

Is there an indoor pool at Terracaribe Hotel - In Cancun (Downtown Cancun)?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Terracaribe Hotel - In Cancun (Downtown Cancun)?

Couples staying at this hotel will appreciate amenities like an outdoor pool and a café plus some guestrooms include city views.

Are there hot tubs at Terracaribe Hotel - In Cancun (Downtown Cancun)?

Yes, guests can enjoy a spa tub at this hotel.

Does Terracaribe Hotel - In Cancun (Downtown Cancun) have a restaurant that serves breakfast?

No, Terracaribe Hotel - In Cancun (Downtown Cancun) doesn't have a restaurant that serves breakfast.

Does Terracaribe Hotel - In Cancun (Downtown Cancun) allow pets to stay free of charge?

No, pets and service animals aren't allowed at Terracaribe Hotel - In Cancun (Downtown Cancun).

Are there connecting rooms at Terracaribe Hotel - In Cancun (Downtown Cancun)?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Terracaribe Hotel - In Cancun (Downtown Cancun)?

The closest major airport to Terracaribe Hotel - In Cancun (Downtown Cancun) is Cancun Intl. Airport (CUN), which is 12.3 mi away (24 minutes by car).

Are there rooms with balconies that I can book at Terracaribe Hotel - In Cancun (Downtown Cancun)?

No, there aren't any guestrooms with balconies at Terracaribe Hotel - In Cancun (Downtown Cancun).

Terracaribe Hotel - In Cancun (Downtown Cancun) Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 240 out of 749 reviews
Rating 8 - Good. 252 out of 749 reviews
Rating 6 - Okay. 159 out of 749 reviews
Rating 4 - Poor. 52 out of 749 reviews
Rating 2 - Terrible. 46 out of 749 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Mo

Stayed 5 nights in May 2025

2/10 Terrible

Abubakar

Disliked: Cleanliness, staff & service, property conditions & facilities
Very rude staff
Stayed 7 nights in May 2025

6/10 Okay

Adetomiwa

Disliked: Amenities
I like the quietness
Stayed 5 nights in Dec 2024

10/10 Excellent

Silvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome Lusio front desk clerk was the Best. Hotel, very clean, we had clean sheet everyday, new hand soap. Clean pool. Location was awesome, transportation was close ,the Niño Beach was at walking distance, walking distance to affordable place eat and walking distance to public transportation.
Stayed 4 nights in Jan 2025

10/10 Excellent

Abe&Tina

Stayed 1 night in Oct 2024

10/10 Excellent

Gaga

Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Taniaha

Stayed 8 nights in Jul 2024

10/10 Excellent

Derrick

Stayed 10 nights in Jun 2024

2/10 Terrible

Carlos

Traveled with family and small children
Disliked: Staff & service, amenities
The staff is rude and demand your kids identification. Which no other hotel requires. It is cheap as long as you don’t have to deal with front dedk
Stayed 2 nights in Jun 2024

2/10 Terrible

Carlos

Stayed 1 night in Jun 2024

8/10 Good

genoveva

Stayed 1 night in Jun 2024

8/10 Good

Derrick

Stayed 10 nights in May 2024

10/10 Excellent

Derrick

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on your vacation
Stayed 8 nights in Apr 2024

4/10 Poor

Tien

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Have no refrigerator, no safety box, not many English speaking employees, not very clean neighborhood. Close to bus stations to go to Hotel Zone.
Stayed 7 nights in Mar 2024

6/10 Okay

Cecilia

Stayed 5 nights in Feb 2024

4/10 Poor

Steve, Baltimore

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t welcome their Guests, room was dirty and too be honest I’m not recommended this to anyone who has good hygiene like me👎
Stayed 3 nights in Jan 2024

6/10 Okay

Michelle

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room we got had dirty sheets with blood on them and the the gentleman took forever getting us a new room.
Stayed 1 night in Dec 2023

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room very clean and quiet. Comfortable stay. Good value.
Stayed 1 night in Nov 2023

6/10 Okay

Franson

Stayed 7 nights in Nov 2023

4/10 Poor

Verified traveler

Disliked: Room comfort

Terrible hotel, beers not allowed. Not clean.

Photo of the building is not accurate, it is the last building on the property, rooms look very different from photos. This hotel is part of the Kavia hotels. At check in, guests are required to sign a form regarding alcoholic beverages are not allowed on the property, because the hotel chain does not have a license for alcoholic beverages. Now, being a hotel in Cancun, and not having an alcoholic license not disclosing this in the hotel description is totally misleading and lets say not a wise business practice. I will not stay at any of the hotels in this chain again. Brand name hotels are close, and in same price range. Avoid this hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Karan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Aug 2023

4/10 Poor

Patricia

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I liked that it was very clean and the staff is terrific, in spite of what looks like poor senior management. Lucio, at reception was a prince, and very helpful. He deserves a BIG raise. Breakfast was pretty good and reasonable. GREAT coffee. BUT, pool didn't have a pump, or it wasn't on,so the water was breeding germs and not at all refreshing...in fact it was hot. Advertised hot tub was dirty and not working. One had to ask for toilet paper, God forbid they leave a spare when running low, or notice when lights need a replacement bulb. It felt like being ahead of maintenance instead of reacting to what's needed is not in the management plan, i.e., things got addressed when the customer asked for it, it wasn't ever anticipated or addressed with any initiative. I understand the no smoking rule, but there is a no alcohol rule, so if you want a cold beer in your room, you do without or risk sneaking it in...the best thing about this place is it's clean with a great staff, who is left to deal with poor management overall. I would never stay there again, in spite of the staff. There are other places in this price range that have to be better. I got the feeling that saving money and cutting corners is of utmost importance, not customer satisfaction. Give Lucio a raise!
Stayed 1 night in Jun 2023

2/10 Terrible

Carlos

Stayed 1 night in Jun 2023

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