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Recent guest reviews

The staff was so friendly and kind. The entertainment was fun. The preferred pool was just right for us and Daniel does a great job with pool service Only dislike was the amount of large groups but it was one reason I was glad to have booked preferred

The hotel and pool were very nice. Everything was very clean. The A/C in the rooms did not work well at night. The fan would blow but the room would get warm and uncomfortable for sleep. The WiFi was not good. The food was sometimes good and sometimes not good. Very small portions at the restaurants, hospital quality food at the buffet.

choices of food. location is perfect. room and bathrooms are very good.

I love the staff here at this resort, they are helpful, friendly and want to make sure you enjoy your vacation

When we got to the hotel they told me they did not have any rooms available, that they overbooked and we had to go to another hotel! We were there for only 2 night for my best friends wedding so we refused to go to a different hotel and after arguing with them for a half hour they told us go get a drink and they’ll see what they can do. After waiting 20 minutes to get a drink at the under staffed bar they told us they have a room available. The hotel is nice but the food sucks and the bars are extremely understaffed! Never again!

The adult pool is very relaxing. My only recommendation for Now Jade is play music at the pool or have some kind of entertainment at the adult pool.

Check in was fast. The property is a little small for my taste. The restaurants were the best, the buffet not so much, same food everyday except for a few things but very repetitive when it came to the foods. The pool was nice. The beach, there is not much of it, very small. The resort does not have enough chairs. Luckily I woke up every morning around 6 and went straight to the pool to get some chairs. If you go after 8 good luck finding chairs. Even when I showed up at 6 there were chairs already taken. Overall I was happy with the resort, would I go back probably not.

Lots of seaweed on beach. Food was fine but not great. Super clean property

Live music every night, excellent food, friendly staff.

Went there for a Wedding !! the Hotel is beautiful & loved all the food options. the staff were great & Helpful. Location is far from everything, so plan to stay on the property. the Nightly shows were great !!

The restaurant staff was friendly and attentive. We enjoyed the food at Capers and Tamarindo. Also liked the breakfast at The Carnival.

Location was good. Food can be better. Airco in room not enough cooling. Overall good hotel. Excellent staff.

Great place to stay, I only wish they had food 24/7

Was ok. If u want reviews then stop being picky about requiring long comments. The hotel was just ok...food was ok but nothing special compared to other resorts i have stayed.

Very nice resort. Restaurants and buffet were top notch and the drinks were plentiful and you couldn't ask for a nicer staff. The biggest draw back were the amount of kids everywhere. We would of booked in the preferred area if we had known about kids in the swim up bar area. Minus that we really enjoyed our stay.

DISSAPOINTED, The elevator in our building didn't work our entire stay and made us feel potentially unsafe. Orbitz advertised fully stocked mini-bar, that wasn't the case as hard alcohol wasn't offered nor would they deliver it to the room. And lastly our shuttle never showed up and we had to get a taxi at 4:30 in the morning

Unidad 26 Puerto Morelos QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Private beach

Now Jade Riviera Cancun Resort & Spa places you within 2 miles (3 km) of Puerto Morelos Town Square and Ojo de Agua Beach. This 550-room, 4-star hotel has 3 outdoor pools along with a private beach and a full-service spa.


Dining

There are ample dining options with 7 onsite restaurants, including Carnival Buffet, which has ocean views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

Now Jade Riviera Cancun Resort & Spa's 550 rooms provide balconies or patios, iPod docks, and free local calls. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bidets, and slippers. Other amenities include ceiling fans, laptop-compatible safes, and ironing boards.


Property features

Now Jade Riviera Cancun Resort & Spa features a private beach, a full-service spa, and 3 outdoor pools. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this beach hotel include a nightclub, a children's pool, and a fitness center.

Room options

Jr Suite Tropical View with Two Double Beds

2 Double Beds | Sleeps 4

Preferred Ocean View with Two Dbl Beds

2 Double Beds | Sleeps 4

Preferred Club Governor Suite

1 King Bed | Sleeps 2

Jr Suite Ocean Front with Two Double Beds

2 Double Beds | Sleeps 4

Guest reviews for Now Jade Riviera Cancun Resort & Spa

Everyone (23) Couples (67) Family (49) Friends (15) Other (4)
4
Everyone

By on Sep 4, 2020

Review comment responded on Sep 4, 2020

Dear Guest, It was our pleasure! On behalf of all of us at Now Jade Rivera Cancun, thank you for your review and for choosing our resort for your Mexican getaway. Please allow us the opportunity to welcome you back again soon. Saludos,

5
Family

The staff was so friendly and kind. The entertainment was fun. The preferred pool was just right for us and Daniel does a great job with pool service Only dislike was the amount of large groups but it was one reason I was glad to have booked preferred

By , from Bucks co Pa on Mar 20, 2020

Review comment responded on Mar 21, 2020

Dear guest, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Now Jade Riviera Cancun. We were delighted to read that you have enjoyed all the details we take pride in offering our guests. As our regular practice, we have been happy to share your lovely remarks to our team who constantly work on ensuring that all of our guests only receive the very best in service. We look forward to having you back home in the near future. Sincerely,

3
Family Partner Couples Friends

The hotel and pool were very nice. Everything was very clean. The A/C in the rooms did not work well at night. The fan would blow but the room would get warm and uncomfortable for sleep. The WiFi was not good. The food was sometimes good and sometimes not good. Very small portions at the restaurants, hospital quality food at the buffet.

By , from Bristol, CT on Feb 12, 2020

Review comment responded on Feb 13, 2020

Dear guest, Thank you very much for your detailed suggestions. Our guest’s feedback is truly important for us and we will consciously revise all of your remarks. Please be certain that your comments will not be overlooked. We would love to have the opportunity of hosting you back to redeem your confidence in our resort and service. With this said, we look forward to have the honor of welcoming you back home to offer you a truly remarkable experience. Kind regards,

5
Everyone

By on Jan 9, 2020

Review comment responded on Jan 27, 2020

Dear Guest Thank you for sharing your review of Now Jade Riviera Cancún. We are delighted that your recent stay at Now Jade was a thoroughly enjoyable experience and it gives me great pleasure to read your kind words. We hope that we have the pleasure of welcoming you back to Now Jade very soon again. Cordially,

5
Family Family

choices of food. location is perfect. room and bathrooms are very good.

By on Dec 12, 2019

Review comment responded on Dec 28, 2019

Dear guest, Thank you for choosing Now Jade Riviera Cancun as your hosts for your holidays. For us, it was a pleasure to serve you during your stay. We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guests. We highly appreciate your kind comment here and will share it with our team. Kind regards,

5
Friends

I love the staff here at this resort, they are helpful, friendly and want to make sure you enjoy your vacation

By on Sep 8, 2019

Review comment responded on Sep 18, 2019

Dear guest, Thank you for visiting Now Jade Riviera Cancun for your getaway. For us, it was a pleasure to host and serve you in our resort during your stay. Thank you for taking the time to share an overview of your stay through this mean. Your comments are really important for us to keep improving. Hope you give us the opportunity to host you again for another great experience. Kind regards.

4
Everyone

By on May 22, 2019

3
Everyone

By on May 12, 2019

1
Partner Couples Family

When we got to the hotel they told me they did not have any rooms available, that they overbooked and we had to go to another hotel! We were there for only 2 night for my best friends wedding so we refused to go to a different hotel and after arguing with them for a half hour they told us go get a drink and they’ll see what they can do. After waiting 20 minutes to get a drink at the under staffed bar they told us they have a room available. The hotel is nice but the food sucks and the bars are extremely understaffed! Never again!

By on Apr 28, 2019

5
Partner Couples

The adult pool is very relaxing. My only recommendation for Now Jade is play music at the pool or have some kind of entertainment at the adult pool.

By on Apr 23, 2019

Now Jade Riviera Cancun Resort & Spa

Unidad 26, Puerto Morelos, QROO 77580
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