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Now Jade Riviera Cancun Resort & Spa All Inclusive

4.0 out of 5.0

Recent guest reviews

When we got to the hotel they told me they did not have any rooms available, that they overbooked and we had to go to another hotel! We were there for only 2 night for my best friends wedding so we refused to go to a different hotel and after arguing with them for a half hour they told us go get a drink and they’ll see what they can do. After waiting 20 minutes to get a drink at the under staffed bar they told us they have a room available. The hotel is nice but the food sucks and the bars are extremely understaffed! Never again!

The adult pool is very relaxing. My only recommendation for Now Jade is play music at the pool or have some kind of entertainment at the adult pool.

Check in was fast. The property is a little small for my taste. The restaurants were the best, the buffet not so much, same food everyday except for a few things but very repetitive when it came to the foods. The pool was nice. The beach, there is not much of it, very small. The resort does not have enough chairs. Luckily I woke up every morning around 6 and went straight to the pool to get some chairs. If you go after 8 good luck finding chairs. Even when I showed up at 6 there were chairs already taken. Overall I was happy with the resort, would I go back probably not.

Lots of seaweed on beach. Food was fine but not great. Super clean property

Live music every night, excellent food, friendly staff.

Went there for a Wedding !! the Hotel is beautiful & loved all the food options. the staff were great & Helpful. Location is far from everything, so plan to stay on the property. the Nightly shows were great !!

The restaurant staff was friendly and attentive. We enjoyed the food at Capers and Tamarindo. Also liked the breakfast at The Carnival.

Location was good. Food can be better. Airco in room not enough cooling. Overall good hotel. Excellent staff.

Great place to stay, I only wish they had food 24/7

Was ok. If u want reviews then stop being picky about requiring long comments. The hotel was just ok...food was ok but nothing special compared to other resorts i have stayed.

Very nice resort. Restaurants and buffet were top notch and the drinks were plentiful and you couldn't ask for a nicer staff. The biggest draw back were the amount of kids everywhere. We would of booked in the preferred area if we had known about kids in the swim up bar area. Minus that we really enjoyed our stay.

DISSAPOINTED, The elevator in our building didn't work our entire stay and made us feel potentially unsafe. Orbitz advertised fully stocked mini-bar, that wasn't the case as hard alcohol wasn't offered nor would they deliver it to the room. And lastly our shuttle never showed up and we had to get a taxi at 4:30 in the morning

Had our wedding there and it was a great experience. Friendly staff, nice rooms and food is amazing.

great beach and good food. Staff is exceptional. My favorite was drinking coffee in my room early in the morning on the balcony - room service is included and is awesome... I'm definitely coming back.

Did not like view. Was willing to pay $300 for room 8430 but they also wanted us to listen to a time share which my husband would not do so I was very disheartened that I did not get the room. That is the only thing I was upset about.

We went to Now Jade for our Anniversary. We had a bottle of chilled champagne waiting in our room Staff was great and always helpful. We tried the restaurants and all were above average, especially since we could order from a menu. Water was beautiful, well kept beaches. The only thing that was a drawback to our visit was the pressure that the VIP preferred group of associates placed on all new visitors to the resort. Otherwise, we will go back and recommend this resort to others.

I had my wedding at this hotel and I must say it was a dream come true. This hotel surpassed my expectations.

Unidad 26 Puerto Morelos QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Now Jade Riviera Cancun Resort & Spa All Inclusive places you within 2 miles (3 km) of Ojo de Agua Beach and Artisans Market. This 550-room, 4-star hotel has 3 outdoor pools along with a private beach and a full-service spa.


Dining

There are ample dining options with 7 onsite restaurants, including Carnival Buffet, which has ocean views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

Guests can expect to find free WiFi and 32-inch an LCD TV with cable channels. The bathroom offers hair dryers, free toiletries, slippers, and bidets. Other standard amenities include free minibar items, a balcony or patio, and an iPod dock.


Property features

Now Jade Riviera Cancun Resort & Spa All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. Free valet parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this beach hotel include a nightclub, a children's pool, and a fitness center.

Room options

Preferred Club Ocean Front with 1 king Bed with Jaccuzzi

King 1 | Sleeps 2

Preferred Club Ocean View with 1 king Bed with Jaccuzzi

King 1 | Sleeps 2

Preferred Club Governor Suite with Jaccuzzi

King 1 | Sleeps 2

Jr Suite Ocean Front King Bed with Jaccuzzi

King 1 | Sleeps 2

Guest reviews for Now Jade Riviera Cancun Resort & Spa All Inclusive

Everyone (21) Couples (150) Family (84) Friends (30) Other (9)
4
Everyone

By on May 22, 2019

3
Everyone

By on May 12, 2019

1
Partner Couples Families

When we got to the hotel they told me they did not have any rooms available, that they overbooked and we had to go to another hotel! We were there for only 2 night for my best friends wedding so we refused to go to a different hotel and after arguing with them for a half hour they told us go get a drink and they’ll see what they can do. After waiting 20 minutes to get a drink at the under staffed bar they told us they have a room available. The hotel is nice but the food sucks and the bars are extremely understaffed! Never again!

By on Apr 28, 2019

5
Partner Couples

The adult pool is very relaxing. My only recommendation for Now Jade is play music at the pool or have some kind of entertainment at the adult pool.

By on Apr 23, 2019

4
Families

Check in was fast. The property is a little small for my taste. The restaurants were the best, the buffet not so much, same food everyday except for a few things but very repetitive when it came to the foods. The pool was nice. The beach, there is not much of it, very small. The resort does not have enough chairs. Luckily I woke up every morning around 6 and went straight to the pool to get some chairs. If you go after 8 good luck finding chairs. Even when I showed up at 6 there were chairs already taken. Overall I was happy with the resort, would I go back probably not.

By on Apr 13, 2019

4
Families

Lots of seaweed on beach. Food was fine but not great. Super clean property

By on Apr 7, 2019

5
Families

Live music every night, excellent food, friendly staff.

By on Mar 7, 2019

5
Everyone

Went there for a Wedding !! the Hotel is beautiful & loved all the food options. the staff were great & Helpful. Location is far from everything, so plan to stay on the property. the Nightly shows were great !!

By , from Orlando, FL on Nov 15, 2018

Review comment responded on Nov 22, 2018

Dear Guest Thank you for taking the time to write your review. We are pleased you enjoyed the resort facilities as much as you did. We hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future! Saludos, Luis Agiss Social Media

4
Everyone

The restaurant staff was friendly and attentive. We enjoyed the food at Capers and Tamarindo. Also liked the breakfast at The Carnival.

By on Oct 8, 2018

Review comment responded on Oct 13, 2018

Dear Guest Thank you for taking the time to write this amazing review. We are pleased you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make the difference. We hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future! Saludos, Luis Agiss Social Media

4

good hotel

Everyone

Location was good. Food can be better. Airco in room not enough cooling. Overall good hotel. Excellent staff.

By , from netherlands on Aug 27, 2018

Review comment responded on Sep 4, 2018

Dear Guest, We are pleased you enjoyed your stay in Now Jade, our service and all the facilities we offer for our guest's comfort. We want to thank your comments about our Resort, most of the guests traveling to Now Jade find the location very convenient. Our proximity to the airport inspires us to do more for our guests, to offer more choices and experiences. We hope you had a pleasant journey back home! Best Regards Luis Agiss Social Media

Now Jade Riviera Cancun Resort & Spa All Inclusive

Unidad 26, Puerto Morelos, QROO 77580
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.