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Dreams Jade Resort & Spa - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor pools
VIP Access

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Photo gallery for Dreams Jade Resort & Spa - All Inclusive

3 outdoor pools, a heated pool, open 7:00 AM to 7:00 PM, pool umbrellas
Property video
Outdoor wedding area
Exterior
Interior entrance

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Breakfast included

Explore the area

View in a map
Unidad 26, Mz 20 Lote 1-1 SM 3, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min drive‬
  • Place, Puerto Morelos Town Square
    ‪6 min drive‬
  • Place, Ojo de Agua Beach
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Preferred Club Governor Suite

Preferred Club Governor Suite | View from room

Preferred Club Governor Suite

  • 1087 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Suite Ocean View King

Preferred Club Suite Ocean View King | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Suite Ocean View King

9.2 out of 10
Wonderful
(25 reviews)
  • 765 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Suite Ocean Front King

Preferred Club Suite Ocean Front King | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Suite Ocean Front King

9.4 out of 10
Exceptional
(3 reviews)
  • 765 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

Junior Suite Ocean Front Double | Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean Front Double

8.0 out of 10
Very good
(1 review)
  • 700 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View Double

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean View Double

8.6 out of 10
Excellent
(18 reviews)
  • 700 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Tropical View Double

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Tropical View Double

8.6 out of 10
Excellent
(16 reviews)
  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Suite Ocean Front Double

Preferred Club Suite Ocean Front Double | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Suite Ocean Front Double

  • 765 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Suite Ocean View Double

Preferred Club Suite Ocean View Double | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Suite Ocean View Double

9.0 out of 10
Wonderful
(28 reviews)
  • 765 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite King

8.0 out of 10
Very good
(38 reviews)
  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Double

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Double

8.0 out of 10
Very good
(18 reviews)
  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Free minibar, in-room safe, desk, laptop workspace

Family Room

10.0 out of 10
Exceptional
(4 reviews)
  • 1400 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite Tropical View King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Tropical View King

8.8 out of 10
Excellent
(34 reviews)
  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean View King

8.2 out of 10
Very good
(40 reviews)
  • 700 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean Front King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean Front King

8.8 out of 10
Excellent
(6 reviews)
  • 700 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Puerto Morelos

Located within 2 miles (3 km) of Puerto Morelos Artists’ Cooperative, Dreams Jade Resort & Spa - All Inclusive is within 3 miles (5 km) of San Jose Catholic Parish. This 550-room, 4.5-star property has 3 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • Arrecife de Puerto Morelos National Park - 5 min drive - 1.6 miles
  • Puerto Morelos Town Square - 6 min drive - 2.0 miles
  • Ojo de Agua Beach - 6 min drive - 2.0 miles
  • Puerto Morelos Artists’ Cooperative - 6 min drive - 2.0 miles
  • San Jose Catholic Parish - 6 min drive - 2.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

Restaurants

  • ‪Ile De France - ‬13 min walk
  • ‪La Alhambra - ‬10 min walk
  • ‪Aromas - ‬13 min walk
  • ‪A'akat - ‬11 min walk
  • ‪Zan-Za Bar - ‬13 min walk

About this property

Dreams Jade Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Dreams Jade Resort & Spa - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. Limited parking is available. Multilingual staff at the 24-hour front desk can assist with securing valuables, tours or tickets, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.
Guests can expect to find free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other amenities include free minibar items, balconies or patios, and coffee makers. Housekeeping is available on request.
A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

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8.6 out of 10, Excellent, 1,430 reviews
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The price is $532
Jan 13 - Jan 14
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limited onsite parking

Food and drink

  • Free buffet breakfast
  • 2 swim-up bars
  • 3 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Capers - Italian
  • Carnival Buffet
  • CinCin - Mediterranean
  • Mercure-French Adult Only
  • Tamarindo - Mexican

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Heated pool
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Shopping
  • Surfing/bodyboarding
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (10,710 square feet of space)
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • 9 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic drinking straws
  • Reusable cups
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests traveling with a pet must present their pet's current vaccination record at check-in.
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 65 per pet, per night
  • Dogs only
  • 1 total (22 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 65 per pet, per night
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Now Jade All Inclusive
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Resort All Inclusive Puerto Morelos
Now Jade Riviera Cancun Hotel Puerto Morelos

Frequently asked questions

Can I book all-inclusive options at Dreams Jade Resort & Spa - All Inclusive?

Dreams Jade Resort & Spa - All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals plus many onsite activities. Activities include snorkeling, windsurfing, and kayaking.

How much does it cost to stay at Dreams Jade Resort & Spa - All Inclusive?

As of Jan 12, 2026, prices found for a 1-night stay for 2 adults at Dreams Jade Resort & Spa - All Inclusive on Feb 7, 2026 start from $383.02, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Dreams Jade Resort & Spa - All Inclusive?

Dreams Jade Resort & Spa - All Inclusive offers free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on our site.

What's there to see close to Dreams Jade Resort & Spa - All Inclusive?

This property is located in Puerto Morelos, close to Puerto Morelos Town Square and Puerto Morelos Beach. You'll also find Ojo de Agua Beach and Puerto Morelos Artists’ Cooperative within a short drive.

Is parking available on site at Dreams Jade Resort & Spa - All Inclusive?

Yes, though parking is limited. Bicycle parking is also available for guests.

Is a spa located at Dreams Jade Resort & Spa - All Inclusive?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, mani/pedis, and massages.

Does Dreams Jade Resort & Spa - All Inclusive include a casino?

No, Dreams Jade Resort & Spa - All Inclusive doesn't have a casino.

Is there an indoor pool at Dreams Jade Resort & Spa - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub. Guests have pool access between 7:00 AM and 7:00 PM.

Is Dreams Jade Resort & Spa - All Inclusive a good place to stay for couples?

This waterfront all-inclusive property offers many amenities for couples, including in-room massages as well as a private beach and a beach bar.

Are there hot tubs at Dreams Jade Resort & Spa - All Inclusive?

Yes, this all-inclusive property has a spa tub.

Does Dreams Jade Resort & Spa - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Dreams Jade Resort & Spa - All Inclusive has 7 restaurants, and serves free buffet breakfast.

Does Dreams Jade Resort & Spa - All Inclusive allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Dreams Jade Resort & Spa - All Inclusive for a fee of USD 65 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Dreams Jade Resort & Spa - All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

What is the closest airport to Dreams Jade Resort & Spa - All Inclusive?

The closest major airport to Dreams Jade Resort & Spa - All Inclusive is Cancun Intl. Airport (CUN), which is 18.5 mi away (29 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 22.1 mi away.

Can I book a room with a balcony at Dreams Jade Resort & Spa - All Inclusive?

Yes, every guestroom at Dreams Jade Resort & Spa - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Dreams Jade Resort & Spa - All Inclusive offer wedding services?

There are wedding services available at Dreams Jade Resort & Spa - All Inclusive if that's in your vacation plans.

Dreams Jade Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 772 out of 1381 reviews
Rating 8 - Good. 323 out of 1381 reviews
Rating 6 - Okay. 157 out of 1381 reviews
Rating 4 - Poor. 81 out of 1381 reviews
Rating 2 - Terrible. 48 out of 1381 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lola

Stayed 4 nights in Nov 2025

10/10 Excellent

Ericka

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our recent stay at Dreams Jade Resort & Spa provided a truly relaxing and engaging vacation experience for our entire group. The resort successfully balances luxury amenities with fun, accessible activities, making it an excellent choice for families traveling with teenagers and adults alike. The accommodations immediately met our standards. Our room was spacious and consistently clean, providing a true sanctuary after a day in the sun. The resort's pools were a definite highlight of our daily routine. We appreciated that the main pool areas were not crowded, allowing for true relaxation and easy access to lounges. While the pool offered the excellent amenity of being heated, we did note that this seemed inconsistent throughout the stay; some days it was wonderfully warm, while others it felt cooler. Despite this small fluctuation, the pool environment remained a favorite spot. The restaurants were delicious, offering high-quality dining that surpassed typical all-inclusive expectations. Beyond dining, the entertainment and activities team did a commendable job of keeping everyone engaged. The schedule was varied enough to capture the attention of both adults and teenagers, which is often a challenge. A unique experience we highly recommend is the bike ride into town. This provided a fun, local excursion, lasting about 20 minutes each way. We had approximately 30 minutes in the town to browse local souvenir shops and visit a grocery store, offering a nice break f
Stayed 3 nights in Nov 2025

10/10 Excellent

OLMAN, Statesville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 1st time at the Dream Jade. The facilities were nice, the food was very good, the staff was amazing. My wife and I were celebrating our anniversary and my B-Day, and they made us feel welcomed and appreciated.
Stayed 3 nights in Oct 2025

10/10 Excellent

Ivannis Cuervo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2025

8/10 Good

Candice

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, very polite and attentive. The restaurants were all great, the food and service from all specialties restaurants. All restaurants can be described by its excellent food, attentive and professional service, and pleasant ambiance.
Stayed 4 nights in Oct 2025

6/10 Okay

JOHNNY

Traveled with partner
Liked: Cleanliness, staff & service
Overall it was an alright stay. Property is kind of outdated. Needs a better variety at the buffet. It is the same foods each day. Would like if there was more entertainment and more places with TV's as there is only one sports bar on Resort. Dining Options are good but the Hibachi place was closed the whole time we were there. Room service could be better as well. This resort is good if you are booking last minute. Angel was an excellent server by the pool.
Stayed 5 nights in Oct 2025

8/10 Good

Mauro A, BLUE BELL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting There The trip from the airport to Puerto Morelos was full of surprises. I’ve been visiting Mexico almost every year since 1995, and this was the first time I’ve seen Route 307 in such poor condition. Vegetation was overgrown above eye level, the road had numerous potholes, many lane markings were faded or missing, and several signs were either damaged or incomplete, showing only partial directions. Upon arrival in Puerto Morelos, we encountered even more potholes and narrow, uneven streets. Parking Valet services were our only option — not ideal, especially since our room was located very close to the parking lot. The staff required us to leave the car keys with the valet attendants, which proved inconvenient; one day, it took about 20 minutes just to retrieve our car. Restaurants The resort offers several good dining options, we loved the Mediterranean and Japanese. The cafeteria also had a wide and satisfying selection of dishes. Facilities The property itself is very attractive and well maintained. Beach The beach was comfortable and equipped with plenty of palapas for shade. However, during our stay, sargassum was a major and persistent issue despite the continuous efforts of the staff to keep the area clean. Pools There are two beautiful pools, both featuring swim-up bars. They were consistently clean and inviting. People we would like to recognize Jose, Davi, Nora, Synthia e Miguel (restaurants), Alfredo e Elder(bar), Diana (breakfast grill)
Stayed 7 nights in Oct 2025

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 5 nights in Oct 2025

10/10 Excellent

Dwayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the staff most of all. Lourdes, Edwin, Jesus, Emiliano, Jonathan and Raul in the breakfast time are all wonderful. They just make our vacation every time. We can’t wait to go back soon.
Stayed 8 nights in Jul 2025

8/10 Good

Clairessa, Fontana

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The property is just as pictured. Staff were always very professional and polite. I upgraded and was able to experience the lounge amenities but did not receive the upgrade items to my room and had to ask for them several times then I received them on the last night and was not able to enjoy them.
Stayed 3 nights in Oct 2025

10/10 Excellent

Galina, Clinton Twp

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

Zoheb

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was exceptional! Staff were very friendly and went above and beyond with requests or assistance. The room was in very clean and in great condition. Temp was set to a cool temperature during entire stay and helped with dealing with the heat and humidity. Pool was also very exceptional and perfect with ample space to swim and relax. The spa services were above and beyond as well. A very private and intimate setting and amazing services. 11/10!
Stayed 3 nights in Oct 2025

10/10 Excellent

Edwin

Stayed 4 nights in Oct 2025

10/10 Excellent

Rosanna Michel, Bronx

Liked: Amenities
I had an amazing time at Dreams Jade Resort. The main reason I chose this hotel was its location—it’s much quieter than Cancun’s Hotel Zone, which made it perfect for a relaxing getaway. During my stay, I had no complaints at all; everything was absolutely perfect! I’d like to give a special shout-out to David and Fernanda from the entertainment team, as well as Cecilia, the sweetest host at the Castaway restaurant. Juan, our waiter at Tamarind (the Mexican restaurant), was phenomenal, and Luis and Fabiola from the Asian restaurant were both professional and incredibly friendly. The food was delicious, the atmosphere was wonderful, and the daily and nightly activities made the experience even better. I definitely plan to return to Dreams Jade Resort!
Stayed 4 nights in Sep 2025

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reason my wife and I keep coming back are the staff like Cecilia, Antonio, and especially our favorite staff member Armando at the Preferred Club pool. He makes you feel like you are royalty. This includes Karla at the pool. Wait staff like Omar. It's not so much the resort itself. The old lady is starting to show her wear but it's the people I mentioned that make this resort. I encourage everyone to give Jade a chance. If you do make sure you eat at least once at Mercure you won't regret it!
Stayed 5 nights in Sep 2025

8/10 Good

Stefan

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2025

8/10 Good

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Property was a little older but clean. Our cleaning service was amazing! Only thing I didn’t like about the room was the fact that our balcony hot tub took over 45/1hour to fill up. I’d booked an ocean front suite and I’d honestly recommend going for the ocean view so that you can see the resort and the ocean which is a much more pleasant view in my opinion due to how small the beach is and it’s filled with seaweed. Beach was very seaweed filled. We got 3 of 7 days to use the beach for part of the day. Pool was great! Food was great for dinner but room service was very mediocre. The breakfast buffet was decent but the selection wasn’t rotated much at all except for one little line that had bacon only some mornings. Very packed and a lot of people reserve pool chairs before they get down there and leaves slim pickings if any, don’t get down there any later than 10:00 am. Overall 4 out of 5 stars. I’ve stayed ate secrets maroma, and Hyatt ziva Cancun which are both part of the same collection. We enjoyed this resort as a family but I don’t see us ever returning. If your an all inclusive person than this is a decent place to start off but I wouldn’t recommend it if you’ve been to other property’s that may have been more expensive or higher rated because it can get kind of disappointing.
Stayed 7 nights in Jul 2025

10/10 Excellent

Monica

Stayed 3 nights in Sep 2025

10/10 Excellent

MARYAM

Stayed 14 nights in Sep 2025

8/10 Good

Wes

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Preferred Club was fantastic…lounge, pool and room!
Stayed 1 night in Sep 2025

6/10 Okay

Jennie

Stayed 6 nights in Sep 2025

10/10 Excellent

Marc joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Ronnie lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our stay was excellent everything about the resort great the only i would change is more american food made available
Stayed 6 nights in Sep 2025

10/10 Excellent

Mylexias

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 3 nights in Sep 2025

8/10 Good

Laura, Oshawa

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall decent stay and food options. Went woth young kids. They didnt go to the kofs clib and not much else for kods rhat we thought was exciting. Service staff amazing. Jose waiter Entertainment David Suh Fernando Litzy Vip dilan Ernesto grill
Stayed 4 nights in Sep 2025

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