See all properties

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only

4.5 star property
Adults-only beachfront property with 2 outdoor pools

Choose dates to view prices

Photo gallery for Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only

2 outdoor pools, pool umbrellas, sun loungers
Kayaking
Reception hall
View from room
4 bars/lounges, 6 swim-up bars, 2 poolside bars, 5 beach bars

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool

Explore the area

View in a map
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Place, Puerto Morelos Beach
    ‪29 min drive‬
  • Place, Puerto Morelos Town Square
    ‪33 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Luxury Suite with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite with Terrace Jacuzzi

7.4 out of 10
Good
(20 reviews)
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

  • 592 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Honeymoon Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Honeymoon Suite Ocean View Diamond Club

8.0 out of 10
Very good
(3 reviews)
  • 592 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Junior Suite

View from room

Luxury Junior Suite

7.2 out of 10
Good
(60 reviews)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out

View from room

Luxury Suite Swim Out

  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out Diamond Club

View from room

Luxury Suite Swim Out Diamond Club

10.0 out of 10
Exceptional
(2 reviews)
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

8.0 out of 10
Very good
(6 reviews)
  • 1259 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View

  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Diamond Club

  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi

8.0 out of 10
Very good
(17 reviews)
  • 592 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

View from room

Luxury Junior Suite Swim Out

  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View Diamond Club

8.6 out of 10
Excellent
(4 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

You may also like

Ad
Outdoor wedding area

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Puerto Morelos
  • Pool
  • Hot Tub
  • Breakfast included
  • All inclusive
7.0 out of 10, Good, 1,504 reviews
$285 nightly
The price is $285
Dec 7 - Dec 8
Total with taxes and fees
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

About the neighborhood

Puerto Morelos

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only places you next to West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. This 343-room, 4.5-star property has 2 outdoor pools along with a full-service spa and a casino.

What's nearby

  • Arrecife de Puerto Morelos National Park - 5 min walk - 0.3 miles
  • Moon Palace Golf Club - 19 min drive - 7.0 miles
  • Puerto Morelos Beach - 29 min drive - 10.5 miles
  • Ojo de Agua Beach - 32 min drive - 12.3 miles
  • Puerto Morelos Town Square - 33 min drive - 12.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪Grand Lobby Bar - ‬15 min drive
  • ‪the cave - ‬18 min walk
  • ‪Diamond Club Bar - ‬15 min walk
  • ‪Grand Central Buffet - ‬16 min drive

About this property

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only

Adults-only beachfront property with 2 outdoor pools
Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only features a full-service spa, 2 outdoor pools, and a casino. You can take advantage of free valet parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this adults-only property include a nightclub, a gym, and a sauna.
49-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Free minibar items, furnished balconies, and sitting areas are other standard amenities.
3 indoor tennis courts and a health club are featured at the property. 2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Outdoor wedding area
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino
  • Pool
  • Hot Tub
  • Breakfast included
  • All inclusive
7.0 out of 10, Good, 1,504 reviews
$285 nightly
The price is $285
Dec 7 - Dec 8
Total with taxes and fees
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 2 poolside bars
  • 4 bars/lounges
  • 5 beach bars
  • 6 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj | Indian Cuisine
  • Zen

Things to do

  • 12 slot machines
  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 indoor tennis courts
  • 8 gaming tables
  • Billiards/pool table
  • Casino
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Library
  • Nightclub
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from August 18 2025 to December 6 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Exterior
  • Front desk
  • Hallway
  • Lobby
  • Meeting facilities
  • Select guestrooms
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: MXN 79.20 per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.
Property Registration Number 005-007-005839/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for golf tee times. Contact the property at the phone number listed on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos
Hideaway Royalton Adults All Inclusive
Hideaway Royalton Adults Puerto Morelos
Hideaway Royalton Adults
Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
Hideaway Royalton Riviera Cancun All Inclusive
Hideaway Royalton Riviera Cancun Puerto Morelos
Hideaway Royalton Riviera Cancun
Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Frequently asked questions

Can I book all-inclusive options at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only?

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only is an all-inclusive resort and rates come with all meals. Activities include volleyball, dance classes, and yoga.

How much does it cost to stay at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only?

As of Nov 30, 2025, prices found for a 1-night stay for 2 adults at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only on Dec 7, 2025 start from $325.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only?

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only provides free cancellation on select room rates. For more details, look at the cancellation policy on our site.

What's there to do within easy reach of Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only?

This property is located in Puerto Morelos and just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are both also nearby.

Is parking available on site at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is there a spa at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only?

The Royal Spa is the property's spa and services include deep-tissue massages, hot stone massages, body wraps, and hydrotherapy.

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only feature a casino at the property?

Yes, Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only has a casino and it includes 8 gaming tables and 12 slot machines.

Is there an indoor pool at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

Is Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only a good place to stay for couples?

This adults-only all-inclusive property offers plenty of amenities for couples including 5 beach bars, 2 outdoor pools, and 10 restaurants.

Are there hot tubs at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only have a restaurant that serves breakfast?

Yes, Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only has 10 restaurants, and serves free buffet breakfast each morning.

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only allow pets to stay free of charge?

No, pets and service animals aren't allowed at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only.

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

How close is the airport from Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only?

The closest major airport to Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only is Cancun Intl. Airport (CUN), which is 10.2 mi away (19 minutes by car).

Are there rooms with balconies at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only?

Yes, every guestroom at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only comes with a furnished balcony with some featuring ocean or garden views.

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only have a wedding venue on site?

There are wedding services available at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only if that's in your vacation plans.

Reviews

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only Reviews

7.4

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 380 out of 1001 reviews
Rating 8 - Good. 219 out of 1001 reviews
Rating 6 - Okay. 167 out of 1001 reviews
Rating 4 - Poor. 108 out of 1001 reviews
Rating 2 - Terrible. 127 out of 1001 reviews

Reviews

4/10 Poor

veronica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2025

2/10 Terrible

Kyle

Stayed 4 nights in Jul 2025

4/10 Poor

Emelis

Liked: Cleanliness, staff & service
Ikjj
Stayed 3 nights in Aug 2025

10/10 Excellent

Valerie Vanessa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! Drinks, food, vibes! Music is needed for the pool area, other than that I have no complaints
Stayed 3 nights in Aug 2025

10/10 Excellent

Sherif

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 4 nights in Aug 2025

4/10 Poor

Andrea

Disliked: Cleanliness, property conditions & facilities
I came home with bedbug bites , I wish I could upload the pictures and put this in my first review before I submitted it .
Stayed 3 nights in Aug 2025

10/10 Excellent

Elizabeth

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of food options. Property was huge. LOTS of walking. The beach wasn’t the prettiest but the pools make up for the beach. Excursions can be easily booked at the property. Having a coffee shop on site was a great perk. We were there Thursday- Sunday. Resort was not crowded but probably because the property is supposed to close Monday Aug 18 for a couple of months for renovations. I’d book again.
Stayed 4 nights in Aug 2025

6/10 Okay

Naica

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2025

2/10 Terrible

Sadie Josephine

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was under construction they did not mention that when I booked and most restaurants was closed due to this I checked in on check in day and then left the following day due to the noise and not being able to enjoy myself I expressed this to the lady and they said I didn’t
Stayed 4 nights in Aug 2025

2/10 Terrible

Jason Emmanuel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt trapped no Ubers available taken advantage of by over charging at transportation
Stayed 3 nights in Aug 2025

6/10 Okay

YELITZA DE LA

Traveled with family
Disliked: Amenities, property conditions & facilities
Ivan a cerrar la propiedad nunca lo informaron yopague diamante y todo era un asco
Stayed 4 nights in Aug 2025

10/10 Excellent

kevin, BROOKLYN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service all around! I recommend the swim up room just for the calm private vibe. Food was good and I got to relax! Looking forward to coming again especially with the new renovations about to happen for the next few months. 5🌟’s
Stayed 2 nights in Aug 2025

8/10 Good

Tiffany

Liked: Cleanliness, staff & service
Would like to see more food options for people that don't eat beef or pork
Stayed 3 nights in Aug 2025

4/10 Poor

Jillian

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
While the resort was beautiful many pieces of it were falling apart. The pool tiles were coming apart and cut my finger. Majority of the staff were rude, except for the bartender Josefat at the hideaway portion. The drinks were not that well, almost as if the liquor was watered down. It was very difficult to make revelations at the resort as they always redirected you to the app that did not work. There was very limited activities to do at night, but the singers presented were great.
Stayed 6 nights in Aug 2025

10/10 Excellent

franklin k

Liked: Cleanliness, staff & service, property conditions & facilities
My room was lovely the swim up pool was the greatest
Stayed 4 nights in Aug 2025

2/10 Terrible

Marquessa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly advise against staying at this hotel, as they engage in false advertising regarding complementary airport shuttle services. The room I booked was not ready upon arrival, which was particularly disappointing given that I had informed the hotel about my birthday celebration at the time of booking. Furthermore, the hotel staff's welcoming demeanor was subpar, and the mini-bar was not stocked. The valet staff, operated by Prime Travelers, a third-party company, were unacceptably rude, and I believe it is crucial for them to maintain excellent hospitality standards for all guests. On a positive note, the bellman, Aaron, and employee Georgina, provided exceptional service and ensured that my birthday celebration was a success. The restaurant staff also delivered outstanding service. I am sharing this review to inform potential guests and hope that the hotel will take necessary steps to coach their staff and provide a more pleasant experience for visitors.
Stayed 2 nights in Aug 2025

8/10 Good

LaTonya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made the stay amazing. The anesthetics were nice, but it is in need of a renovation. The tubs are not convenient for space purposes.
Stayed 4 nights in Aug 2025

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a taxi mafia on this property BEWARE. DO NOT. BOOK
Stayed 3 nights in Aug 2025

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved this property and will be coming back as soon as they reopen after their six month renovation
Stayed 3 nights in Aug 2025

2/10 Terrible

Brittanee Sue

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible beds, roaches and staff acted annoyed when asked questions. Property is ran down and staffing was minimal - not a resort we would come back too.
Stayed 7 nights in Aug 2025

6/10 Okay

Lizane

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
For 1 there was construction going on while I was there and it was supposed to close the following week, had I would have know. I would never have booked there. Secondly, upon arriving the whole resort had a sewer/seaweed smell that was difficult to ignore, even in the main dining buffet. Once we did check in we were immediately hounded to do a “vacation club” meeting where we were promised all kind of incentives to sit through a 1.5 hour presentation. We were accosted both in person, by phone to go to the presentation; it was way too pushy for my taste, we walked past the airport timeshare hounds just to be aggressively pursued at the resort. Lastly with the amount of restaurants at this vast resort, the fact that you have to fight to make reservations is incredible inconveniencing. Not only that, the allure of an all inclusive resort is that you can just show up and be catered to but not here; if you can’t make a reservation early enough there will be no availability and if you show up late to your reservation, you will be turned away and be forced to go to the buffet. The buffet options are not bad at breakfast but extremely limited during dinner, and very disappointing if you were expecting a nice dinner. All in all the size and the options of pools, restaurants and rooms are nice but changes could be made to take the overall experience from average to exceptional.
Stayed 4 nights in Aug 2025

8/10 Good

Calvin Lamont

Stayed 3 nights in Jul 2025

2/10 Terrible

Liliana

Traveled with group
Disliked: Staff & service, amenities
Staff is not friendly
Stayed 4 nights in Aug 2025

6/10 Okay

Sabas Guadalupe

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 5 nights in Jul 2025

2/10 Terrible

Vibiana, Kearney

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2025

Hotels