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Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated

4.5 star property

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Luxury Suite Ocean View With Terrace Jacuzz | View from room
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Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included

Explore the area

View in a map
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Place, Puerto Morelos Beach
    ‪29 min drive‬
  • Place, Puerto Morelos Town Square
    ‪33 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Luxury Suite with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite with Terrace Jacuzzi

7.6 out of 10
Good
(22 reviews)
  • Garden view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

  • Ocean view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Honeymoon Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Honeymoon Suite Ocean View Diamond Club

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Junior Suite

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite

7.4 out of 10
Good
(62 reviews)
  • Garden view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Swim Out

  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Swim Out Diamond Club

10.0 out of 10
Exceptional
(2 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Luxury Presidential One Bedroom Suite Ocean View Diamond Club | Premium bedding, free minibar, in-room safe, desk

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

8.0 out of 10
Very good
(6 reviews)
  • Ocean view
  • 1259 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View

7.2 out of 10
Good
(11 reviews)
  • Ocean view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Diamond Club

  • Garden view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi

8.0 out of 10
Very good
(17 reviews)
  • Ocean view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Swim Out

  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View Diamond Club

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

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About the neighborhood

Puerto Morelos

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated places you next to West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. This 343-room, 4.5-star property has 2 outdoor pools along with a full-service spa and a casino.

What's nearby

  • Arrecife de Puerto Morelos National Park - 5 min walk - 0.3 miles
  • Moon Palace Golf Club - 19 min drive - 7.0 miles
  • Puerto Morelos Beach - 29 min drive - 10.5 miles
  • Ojo de Agua Beach - 32 min drive - 12.3 miles
  • Puerto Morelos Town Square - 33 min drive - 12.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪the cave - ‬19 min walk
  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪The Grill - ‬17 min drive
  • ‪Diamond Club Lounge - ‬15 min walk
  • ‪Grand Central Buffet - ‬16 min drive

About this property

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated features a full-service spa, 2 outdoor pools, and a casino. You can take advantage of free valet parking if you drive. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only property include a nightclub, a gym, and a sauna.
49-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Free minibar items, furnished balconies, and sitting areas are other standard amenities.
3 indoor tennis courts and a health club are featured at the property. 2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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Interior detail
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated
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  • Hot tub
  • Breakfast included
  • All inclusive
7.4 out of 10, Good, 73 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 2 poolside bars
  • 4 bars/lounges
  • 5 beach bars
  • 6 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj | Indian Cuisine
  • Zen

Things to do

  • 12 slot machines
  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 indoor tennis courts
  • 8 gaming tables
  • Billiards/pool table
  • Casino
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Library
  • Nightclub
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: MXN 79.20 per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.
Property Registration Number 005-007-005839/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for golf tee times. Contact the property at the phone number listed on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos
Hideaway Royalton Adults All Inclusive
Hideaway Royalton Adults Puerto Morelos
Hideaway Royalton Adults
Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
Hideaway Royalton Riviera Cancun All Inclusive
Hideaway Royalton Riviera Cancun Puerto Morelos
Hideaway Royalton Riviera Cancun
Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Frequently asked questions

Can I book all-inclusive options at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated is an all-inclusive resort and rates come with all meals. Activities include volleyball, dance classes, and yoga.

How much does it cost to stay at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

As of Mar 7, 2026, prices found for a 1-night stay for 2 adults at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated on Mar 24, 2026 start from $464, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated provides free cancellation on select room rates. For more details, look at the cancellation policy on our site.

What's there to do within easy reach of Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

This property is located in Puerto Morelos and just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are both also nearby.

Will I be able to park at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

Yes, valet and self parking are offered for free at the property.

Is there a spa at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

The Royal Spa is the property's spa and services include deep-tissue massages, Swedish massages, aromatherapy, and hydrotherapy.

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated have luxury amenities?

Yes, guests can indulge in luxuries such as 2 outdoor pools, beachside massages, and 10 restaurants at this property.

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated feature a casino at the property?

Yes, Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated has a casino and it includes 8 gaming tables and 12 slot machines.

Is there an indoor pool at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

What amenities will couples enjoy at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

This adults-only property offers plenty of amenities for couples including a beach, 5 beach bars, and 10 restaurants.

Are there hot tubs at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

No, but this property offers jetted bathtubs in all guestrooms.

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated have a restaurant that serves breakfast?

Yes, Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated has 10 restaurants, and serves free buffet breakfast each morning.

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated allow pets to stay free of charge?

No, pets and service animals aren't allowed at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated.

Are there connecting rooms at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

No, there aren't connecting guestrooms at this property.

How close is the airport from Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

The closest major airport to Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated is Cancun Intl. Airport (CUN), which is 10.2 mi away (19 minutes by car).

Can I book a room with a balcony at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

Yes, every guestroom at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated comes with a furnished balcony and some offer ocean and garden views.

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated have a wedding venue on site?

There are wedding services available at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated if that's in your vacation plans.

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 32 out of 54 reviews
Rating 8 - Good. 7 out of 54 reviews
Rating 6 - Okay. 9 out of 54 reviews
Rating 4 - Poor. 4 out of 54 reviews
Rating 2 - Terrible. 2 out of 54 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

4/10 Poor

Jeff Ronald

Traveled with group
Pools and beach bars were nice. There was shade in the main pool which was very nice for us. Drinks were made well. Spa was incredible. Staff were friendly and caring. Food was ok at best. À la carte service was slow and food was less than average for very long waits. Hallways were noisy in the mornings with cleaning carts running back and fourth. Overall we will not return but it was not terrible.
Stayed 4 nights in Feb 2026

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, entire resort was spotless! Staff spoke every single time we passed by, very friendly and courteous. The Zen Teppanyaki grill was amazing! Our grill master Richi cooked our food to perfection and was very entertaining. Our other wait staff at the grill (and the entire resort) were awesome as well, too many names to remember but I will try: Edwardo, Enricho, Armando (buffet), bartenders Hugo, Jujulianna (at the beach bar….who I promised my pair of fun sunglasses to if I can ever find out how to send them (the bar closed early and I never found her again….so sorry Julie!) We also loved the beautiful rooms and especially the double shower heads, amazing! Overall a great stay and would stay again. Only drawback was the reservation system…..nearly impossible to get more than one during our stay..I happened to have a fantastic contact in my Expedia rep Yale Coba, he was instrumental in securing reservations for my group and helped with booking our excursion as well, thank you again Yale!
Stayed 7 nights in Feb 2026

6/10 Okay

Anthony

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Unfortunately, our stay did not meet our expectations, and we feel compelled to provide feedback. The quality of food at the specialty restaurants was far below what we anticipated. The dishes served were disappointing, and the drinks were watered down, which detracted from the dining experience and all inclusive package. Additionally, the staff seemed pushy and lacked effective communication among themselves, leading to repeated disturbances regarding the events we had booked. Our spa treatment was particularly unsatisfactory; instead of a relaxing session, we were asked to listen to a 90-minute lecture, which was not what we expected explained after I asked when I first book. Moreover, I was unable to arrive on the first night due to a flight delay caused by Mother Nature. Despite this, we were informed that no partial refund could be issued, and I plan to address this matter directly with Expedia. As well we observed that the fast food trucks and buffet offered better food options than the specialty restaurants. Higher club status guests expressed similar concerns, indicating that these issues are widespread. On a positive note, we appreciated the room upgrades feature provided during the storm, which was extremely helpful. The cleaning staff were great. The beach was beautiful—although visitors should be mindful of seaweed. Check-in staff were awesome Overall on the value for money paid, we would rate our experience 3/5 stars.
Stayed 4 nights in Feb 2026

10/10 Excellent

Ira Cristia

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room is nice and clean all the time. Staff are nice and friendly. So many things to do inside the resort, from morning yoga to parties at night. Food is good too.
Stayed 3 nights in Feb 2026

8/10 Good

Aaron

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, spacious with several pools and great dinner options!
Stayed 4 nights in Feb 2026

10/10 Excellent

Brittany

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness and amazing staff
Stayed 4 nights in Feb 2026

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, great service
Stayed 4 nights in Feb 2026

8/10 Good

Holly

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities
Room was awesome but the view and sewer smell was terrible. Asked to be moved and was not able to have that done for us. Entertainment staff by the hideaway pool was good. Would liked to have had more music during the day by the pool. Food and drinks good. Overall our stay was pleasant
Stayed 7 nights in Feb 2026

10/10 Excellent

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
Great food and friendly staff
Stayed 9 nights in Feb 2026

10/10 Excellent

Hannah

Liked: Cleanliness, amenities, property conditions & facilities
Very clean!
Stayed 5 nights in Feb 2026

10/10 Excellent

Paul Joseph, Hoffman Estates

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything is top shelf. Service, friendly staff, restaurant choices, pools, room were all the best.
Stayed 6 nights in Feb 2026

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our room was well taken care of during our stay. The staff was helpful all trip. Food options were good.
Stayed 5 nights in Feb 2026

6/10 Okay

Tricia

Traveled with partner
Disliked: Amenities
Didn’t like trying to be upsold with a ninety minute timeshare as soon as we checked in. Not truly an adult only facility. Kids everywhere even in the hideaway adult only area. Buffet was chaos. Two many people not enough food. No gluten free options as well. Victor Garcia the concierge from Expedia was amazing. Covered up the shortfalls of the cleaning staff and restock of room. Hunters steakhouse and Zen teppanyaki were the two best restaurants. Would not recommended staying here. There are way better options out there, make sure to do your research.
Stayed 4 nights in Feb 2026

10/10 Excellent

Jody M

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was great, staff was amazing and we had so much fun!
Stayed 4 nights in Feb 2026

6/10 Okay

scott

Liked: Cleanliness
Average
Stayed 3 nights in Feb 2026

10/10 Excellent

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was wonderful and all of the staff was welcoming and friendly.
Stayed 5 nights in Jan 2026

8/10 Good

Jacy, Chandler

Stayed 4 nights in Feb 2026

10/10 Excellent

Vivian

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lydia the GM and Yael in guest services were amazing. I would come back here. Clean lovely staff and best of all the spa was relaxing.
Stayed 5 nights in Feb 2026

10/10 Excellent

Derreck

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff and services world class resort
Stayed 4 nights in Feb 2026

10/10 Excellent

Rebekka Ann

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very nice and clean. Room service was wonderful as well. The staff were absolutely amazing kind and super helpful! The cooks are the only staff that did not appear to be happy. The rest of the resort staff 5 stars! Some of the nicest people we have ever met! We had a wonderful time and it was so beautiful the resort and the property. The ocean was an absolute pleasure!
Getting ready for karaoke night!
Part of the property
Zen Tappenyaki the best restaurant on the property by far!
Open music and dancing outside
Stayed 6 nights in Feb 2026

10/10 Excellent

Gregg Ralph

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was good. Staff was extremely nice and accommodating. The resort was beautiful.
Stayed 4 nights in Feb 2026

6/10 Okay

Johmae

Traveled with group
Liked: Cleanliness, property conditions & facilities
The specific Hideaway location is adults only, if you are looking to not have any children around this is not the location for you. The dining options are not great but definitely not what my group and I expected for the cost. No taxis can pick you up from the resort area which makes planned time off the resort expensive to coordinate
Stayed 3 nights in Feb 2026

10/10 Excellent

Alora

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great resort and amazing food
Stayed 7 nights in Jan 2026

10/10 Excellent

Vasudha

Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful time!
Stayed 3 nights in Jan 2026

8/10 Good

Erika

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room cleanliness was a 7.5/10. It was clean; towels were changed daily and bed was made. Also floors were freshly mopped every other day. I found the faucet in the sink and shower were a little dirty, build up from hard water? The water in the showers smelled weird and so did the sink. I noticed my pillowcase wasn’t changed one day when I requested it was. Not a big deal just something small. Staff was almost always excellent. Kind, nice, welcoming and always said good morning or hello which was pleasant. I didn’t find the bed all that comfortable but I was so tired it didn’t matter most nights. I don’t LOVE the drinks. The margaritas didn’t taste like the real deal because everything used that sugary mix. Aperol spritz were goo, prosecco was good, beer was amazing and refreshing. Air conditioning and fans were great but loud. If you like white noise this works well. Pools were great so we’re hot tubs. Food I would need a write a completely separate review. Dining at the Dorado (hideaway seafood spot) alone is worth having access to the adults only! Buffet was good if you knew what to get, fresh pizza from the oven, tacos, stir fry, I found a fly in my lettuce twice. What are you gonna do. Fruit was great and fresh and LOTS of variety. I really like the Mexican spots for dinner and even GRAZIE was good my steak was honestly cooked better then at the steakhouse. Beach was beautiful. Water was beautiful. I spent wayyy more time I did there than at the pool!
Stayed 7 nights in Jan 2026

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