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Recent guest reviews

I did like the fact that it was a beautiful hotel with nice views however they need more housekeeping. For rooms that have the second floor with patio furniture and spa tub it needs to be cleaned when someone is checking in,also the toilet bowl had a light leak from underneath which they did not fix properly and for an all inclusive hotel they need to have more restaurants open and more food options, the steak house was good,staff was friendly but housekeeping need to be better ,cleaner hallways and rooms

I was very happy with the Beautiful property and area.

We loved the Hotel, pools are amazing. Very good staff

Tried putting us in moldy smelling rooms three times. Was ready to send us packing

Great facility! Lots of space around the pools and on the beach. There was something for everyone and lots of different types of spaces so that if you wanted a quieter area, you could find it, and if you wanted more of a party atmosphere, you could find that too.

Loved everything about this property. We stayed on the Hideaway side, swim out room.

The most horrific fun prison imaginable. This place is straight out of a horror story. Food throughout was airplane food. Absolutely disgusting.

Carretera Federal 307 Puerto Morelos QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Spa

Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive places you next to Costa Occidental de Isla Mujeres National Park. This 343-room, 4.5-star property has 2 outdoor pools along with a full-service spa and a casino.


Dining

There are ample dining options with 10 onsite restaurants, including Gourmet Marche, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Zen | Japanese Cuisine with its garden views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 343 accommodations feature furnished balconies and afford space to spread out with sitting areas. Guests can expect 49-inch plasma TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Free minibar items, coffee makers, and free local calls are other standard amenities.


Property features

Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive features a full-service spa, 2 outdoor pools, and a casino. You can take advantage of free valet parking if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services and dry cleaning/laundry. Other amenities at this adults-only property include a nightclub, a health club, and a spa tub.

Room options

Luxury Junior Suite Swim Out

2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Luxury Suite Ocean View with Terrace Jacuzzi

2 King Beds and 1 Double Sofa Bed | Sleeps 4

Luxury Junior Suite Diamond Club

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Luxury Suite Swim Out Diamond Club

2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive

Everyone (65) Couples (20) Family (7) Other (1) Friends (2)
5
Everyone

By on Oct 26, 2020

Review comment responded on Oct 27, 2020

Dear guest We would like to extend our thanks for your visit. Hoping to receive you again in sunny at Hideaway at Royalton. Luxury regards

2
Everyone

By on Oct 11, 2020

Review comment responded on Oct 13, 2020

Dear Anonymous guest Could you share your feedback with us to improve? Be assured that your comment is valued and important. Luxury Regards

4
Family

I did like the fact that it was a beautiful hotel with nice views however they need more housekeeping. For rooms that have the second floor with patio furniture and spa tub it needs to be cleaned when someone is checking in,also the toilet bowl had a light leak from underneath which they did not fix properly and for an all inclusive hotel they need to have more restaurants open and more food options, the steak house was good,staff was friendly but housekeeping need to be better ,cleaner hallways and rooms

By , from New York on Oct 8, 2020

Review comment responded on Oct 8, 2020

Dear HAMMONDS We have had a great pleasure reading your review. Your comments are extremely important to us, as they motivate us to continue to improve our services. We look forward to welcoming you back to Hideaway at Royalton. Luxury regards

3
Everyone

By on Oct 8, 2020

Review comment responded on Oct 8, 2020

Dear guest We would like to extend our thanks for your visit. Hoping to receive you again in sunny at Royalton Riviera Cancun. Luxury regards

5
Friends

I was very happy with the Beautiful property and area.

By , from Greenacres, FL on Oct 6, 2020

Review comment responded on Oct 6, 2020

Dear Babyface Thank you so much for taking the time to write a touching review of your recent experience at our premises. Luxury Regards

5
Everyone

By on Oct 3, 2020

Review comment responded on Oct 4, 2020

Dear Guest: We would like to extend our thanks for your visit. Hoping to receive you again in sunny at Hideaway at Royalton. Luxury regards

2
Everyone

By on Sep 29, 2020

Review comment responded on Sep 30, 2020

Dear Anonymous guest Could you share your feedback with us to improve? Be assured that your comment is valued and important. Luxury Regards

3
Everyone

By on Sep 21, 2020

Review comment responded on Sep 21, 2020

Dear guest We would like to extend our thanks for your visit. Hoping to receive you again in sunny at Hideaway at Royalton. Luxury regards

4
Friends

We loved the Hotel, pools are amazing. Very good staff

By , from Miami on Sep 14, 2020

Review comment responded on Sep 17, 2020

Dear Pat We have been honored with your having chosen our resorts and the fact that you show so satisfied with your experience makes us feel proud of our site and staff. We will be pleased to welcome you back. Luxury Regards

4
Everyone

By on Sep 11, 2020

Review comment responded on Sep 11, 2020

Dear guest We would like to extend our thanks for your visit. Hoping to receive you again in sunny at Hideaway at Royalton. Luxury regards

Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive

Carretera Federal 307, Puerto Morelos, QROO 77500
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