Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only

4.5 star property
Adults-only beachfront property with 2 outdoor pools

Choose dates to view prices

Photo gallery for Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only

2 outdoor pools, pool umbrellas, sun loungers
Creator video
Reception hall
Kayaking
4 bars/lounges, 6 swim-up bars, 2 poolside bars, 5 beach bars

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool

Explore the area

View in a map
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500
  • Place, Moon Palace Golf Club
    ‪15 min drive‬
  • Place, Puerto Morelos Beach
    ‪21 min drive‬
  • Place, Petempich Bay
    ‪24 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

Luxury Suite with Terrace Jacuzzi

7.4 out of 10
Good
(20 reviews)
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

  • 592 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Honeymoon Suite Ocean View Diamond Club

8.0 out of 10
Very good
(3 reviews)
  • 592 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Luxury Junior Suite

7.2 out of 10
Good
(60 reviews)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite Swim Out

  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite Swim Out Diamond Club

10.0 out of 10
Exceptional
(2 reviews)
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

8.0 out of 10
Very good
(6 reviews)
  • 1259 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

Luxury Junior Suite Ocean View

  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Diamond Club

  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite Ocean View with Terrace Jacuzzi

8.0 out of 10
Very good
(17 reviews)
  • 592 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Swim Out

  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

8.6 out of 10
Excellent
(4 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

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About the neighborhood

Puerto Morelos

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only places you next to West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. This 343-room, 4.5-star property has 2 outdoor pools along with a full-service spa and a casino.

What's nearby

  • Xoximilco - 14 min drive - 6.6 miles
  • Moon Palace Golf Club - 15 min drive - 7.0 miles
  • Puerto Morelos Beach - 21 min drive - 11.1 miles
  • Petempich Bay - 24 min drive - 9.1 miles
  • Puerto Morelos Town Square - 25 min drive - 13.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪Diamond Club Bar - ‬15 min walk
  • ‪Grand Lobby Bar - ‬15 min drive
  • ‪the cave - ‬18 min walk
  • ‪Grand Central Buffet - ‬16 min drive

About this property

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only

Adults-only beachfront property with 2 outdoor pools
Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only features a full-service spa, 2 outdoor pools, and a casino. You can take advantage of free valet parking if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this adults-only property include a nightclub, a gym, and a sauna.
49-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Free minibar items, furnished balconies, and sitting areas are other standard amenities.
3 indoor tennis courts and a health club are featured at the property. 2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 2 poolside bars
  • 4 bars/lounges
  • 5 beach bars
  • 6 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj | Indian Cuisine
  • Zen

Things to do

  • 12 slot machines
  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 indoor tennis courts
  • 8 gaming tables
  • Billiards/pool table
  • Casino
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Library
  • Nightclub
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 18 2025 to December 6 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Exterior
  • Front desk
  • Hallway
  • Lobby
  • Meeting facilities
  • Select guestrooms
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: MXN 79.20 per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for golf tee times. Contact the property at the phone number listed on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos
Hideaway Royalton Adults All Inclusive
Hideaway Royalton Adults Puerto Morelos
Hideaway Royalton Adults
Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
Hideaway Royalton Riviera Cancun All Inclusive
Hideaway Royalton Riviera Cancun Puerto Morelos
Hideaway Royalton Riviera Cancun
Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Frequently asked questions

Can I book all-inclusive options at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only?

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only is an all-inclusive resort and rates come with all meals. Activities include volleyball, dance classes, and yoga.

Are free cancellation options available at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only?

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only provides free cancellation on select room rates. For more details, look at the cancellation policy on our site.

What's there to do within easy reach of Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only?

This property is located in Puerto Morelos and just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are both also nearby.

Is there parking available at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is there a spa at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only?

The Royal Spa is the property's spa and services include sports massages, beach massages, hydrotherapy, and aromatherapy.

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only feature a casino at the property?

Yes, Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only has a casino and it includes 8 gaming tables and 12 slot machines.

Is there an indoor pool at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

Is Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only a good place to stay for couples?

This adults-only all-inclusive property offers plenty of amenities for couples including 5 beach bars, 2 outdoor pools, and 10 restaurants.

Are there hot tubs at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only have a restaurant that serves breakfast?

Yes, Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only has 10 restaurants, and serves free buffet breakfast each morning.

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only allow pets to stay free of charge?

No, pets and service animals aren't allowed at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only.

Are there connecting rooms at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only?

No, there aren't connecting guestrooms at this all-inclusive property.

How close is the airport from Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only?

The closest major airport to Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only is Cancun Intl. Airport (CUN), which is 10.2 mi away (19 minutes by car).

Are there rooms with balconies that I can book at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only?

Yes, every guestroom at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only comes with a furnished balcony with some featuring ocean or garden views.

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only have a wedding venue on site?

There are wedding services available at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only if that's in your vacation plans.

Reviews

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only Reviews

7.4

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 380 out of 1000 reviews
Rating 8 - Good. 219 out of 1000 reviews
Rating 6 - Okay. 167 out of 1000 reviews
Rating 4 - Poor. 107 out of 1000 reviews
Rating 2 - Terrible. 127 out of 1000 reviews

Reviews

8/10 Good

Ayrell

Traveled with group
Liked: Amenities, property conditions & facilities
The property was nice for the most part. Cleanliness in the halls of the rooms could be improved. The restaurant food is good but the buffet is not, they have a lot of pork options but not much of anything else. The staff at the restaurants and guest services are very nice, but the staff working the property and bars were not very nice.
Stayed 5 nights in Jul 2025

10/10 Excellent

Teshwattie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

6/10 Okay

Quintonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, although the smell was terrible, it was just a bad season for seaweed. I did not enjoy making reservations for restaurants that were suppose to be available to all guests whenever feasible. The staff wasn’t too helpful or knowledgeable due to poor English. However, I did find someone to explain the process at the concierge desk. Overall, I enjoyed the property but I won’t be booking again.
Stayed 5 nights in Jul 2025

10/10 Excellent

Rosalind, Raleigh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstl time out of the country and we had a wonderful experience. Shout out to David and Ulses and other butlar staff. Everyone was so friendly and super nice. We really enjoyed ourselves after having a difficult time to get there.
Stayed 3 nights in Jul 2025

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities
Food wasn’t great
Stayed 5 nights in Jul 2025

4/10 Poor

Kalyan

Traveled with family
Liked: Amenities
My overall stay in Cancun was 6/10. The resort I'll give it 2/10. I wouldn't come back. Isla Mujeres and Coco Bongo made up for my bad experience lol
Stayed 2 nights in Jul 2025

4/10 Poor

Joshlyn

Stayed 5 nights in Jul 2025

10/10 Excellent

Yannick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so beautiful and all the employees were very helpful and made our stay amazing. Thank you guys I will be back !
Stayed 5 nights in Jul 2025

8/10 Good

Felicia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked a the hibachi and the buffet for food the other places didn't have many food options.. I didn't like the bad mosquito issue I got bit up really bad.. I didn't like the room service food.. and the first day I arrived all the outside bars and snack bars were closed
Stayed 4 nights in Jul 2025

8/10 Good

Morgan T

Stayed 4 nights in Jul 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

6/10 Okay

Brenda

Traveled with partner
Disliked: Cleanliness, staff & service
The staff is very complacient, the food is hit miss, we came back with bad GI infections the Hideaway location smelled like sewage. I would Not return!!!
Stayed 5 nights in Jul 2025

8/10 Good

ElizaBeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hotel

Lovely hotel with plenty of things to do. Pools for everyone to enjoy. Plenty of activities for all ages as well. Only inconsistency was the drinks. Some were fabulous others tastes like cheap alcohol.
Stayed 4 nights in Jul 2025

8/10 Good

SOAHEL ABDULLAH

Liked: Cleanliness, amenities, property conditions & facilities
Excellent property. But the adult section is not stand alone, have to share services of the main resort.
Stayed 5 nights in Jul 2025

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was unfriendly and service was horrible.
Stayed 4 nights in Jul 2025

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing and very attentive to our needs. I absolutely loved my room and the buffet at Marche' offered so many great options.
Stayed 4 nights in Jul 2025

10/10 Excellent

DAJSHINAY

Liked: Cleanliness
Stayed 4 nights in Jul 2025

8/10 Good

Sonia

Traveled with family
Liked: Cleanliness, amenities
The location was very quiet. Hotel staff were quite helpful
Stayed 5 nights in Jun 2025

10/10 Excellent

Noel

Liked: Cleanliness
Stayed 5 nights in Jun 2025

4/10 Poor

Esmerlin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Royalton properties are usually beautiful and enjoyable, but I was very disappointed with the service at the Cancun location. I’ve stayed at other Royaltons and never had an experience this poor. The drinks were completely watered down—we had over 10-12 drinks and still felt nothing. I suggest bringing your own bottles. The food was also disappointing; unlike other Royaltons, we found ourselves ordering chicken tenders and fries from room service every night. Room service took up to two hours, with items delivered separately and without communication. Service overall was a letdown. We paid just like everyone else, yet often sat through entire meals before being offered water. Simple drink requests took so long we gave up and got it ourselves. What made it worse was seeing guests who weren’t people of color get prompt service. Sadly, the same pattern continued at the pool bar—waiting 15–20 minutes for drinks while others were served first, despite us tipping well. I don't like to pull the race card, but this felt too obvious to ignore. Leticia, who cleaned our room, and the water aerobics instructor were the only bright spots. Yes, there were issues like odor around the property, but those are more understandable. The lack of respectful service is not. I work hard for my vacations and expect the quality Royalton promotes. This is the first time in 16 years of travel that I’ve had such bad service. I loved Royalton Punta Cana, but I won’t return to Cancun.
Stayed 4 nights in Jul 2025

10/10 Excellent

Shanice

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for this great experience
Stayed 4 nights in Jul 2025

6/10 Okay

Morgan

Traveled with partner
Disliked: Amenities
It was a cute hotel however not being able to get reservations for restaurants when they were all the time empty is not cool. We don’t come to an all inclusive only for a buffet. Staff was friendly. Drinks were weak but good. Would be fun to have more music rather than just instrumental. Especially in the adults only pools
Stayed 2 nights in Jul 2025

8/10 Good

Nicholas

Stayed 7 nights in Jun 2025

10/10 Excellent

Albert

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t understand the low ratings, this place was fantastic. Good food (steaks are ok but everything else delicious) welcoming and helpful staff, fantastic pools on both hideaway and the family friendly side. The suites are clean and comfortable. Room service is slow but else is convenient. The cafe makes great coffee every morning and the bartenders make delicious drinks. Highly recommend. Oh and the gym amazing!
Stayed 5 nights in Jun 2025

6/10 Okay

Steven

Disliked: Property conditions & facilities
After reading all the reviews prior to visiting the resort we went in with a glass half full minded expectation. The resort definitely is in need of some TLC !! We hear that is coming as the resort is soon to shut down for some much needed updates and improvements. The staff did the best they could with what they had I felt. Management could use some experienced improvements. We had lots of seaweed which made the beach almost impossible to enjoy. The bars could use some consistency from one to the other, random alcohol selections made enjoying cocktails challenging. Restaurant food was decent, the resort doesn’t do well trying to accommodate a larger group of travelers. However Armando the waiter at Zen was the highlight of our trip, two nights in a row. He seemed to be the only one on property that knew how to make a group happy and like family.
Stayed 7 nights in Jun 2025