The staff was friendly & courteous, but could’ve been a little better organized overall.
Front desk clerk was very hard to understand ...he pointed a lot. He never said "elevator" and we ended up climbing up 5 flights of stairs to our level. I have mobility issues, but after getting to the room, all was good.
I ask for a 1 bed room and they gave me a 2 beds room.
Older property, but clean. OK for business trip or for airport, but would not recommend for vacation;
It was near alot of things to do and to shopping
More room service we are 3 nights and they don't clean the room
Walls needed a good cleaning. Bathroom was clean but had water stain on ceiling.
The property was very clean. My only problem was that at check in the receptionist charge me the room 2 times when the room was already paid in full. When I
Weird building. Some old some new rooms. No easy access to back parking lot
The front desk staff was very friendly and helpful. The room was clean and spacious. Unlike most hotel restaurants, this one was really good. It's a legit Hibachi restaurant where locals dine. Free parking, good wifi. Recommend!
Our stay was good on the whole, but the room was not serviced after the 1st night, even though we were out by 10 AM the next morning.
Location was good with restaurant choices. However, wish it was a bit closer to the airport.
Elevator didn’t, work. Curtains didn’t close. Stains on the floor. Pool was closed. Tried to use the gym. Key didn’t work.
I specifically selected this location because it would accommodate three individuals in the same room with a sofa bed or roll away bed as their listing indicated. When arriving at the location I was told that the room did not have a sofa bed nor would it accommodate a roll away bed, making for uncomfortable sleeping conditions for the week. In addition, the individual who checked us in had no interest in accommodating my request or attempting to offer any alternatives, nor did he appear to care about the inconvenience,. I will not be staying here or any other Sheraton properties again.
I specifically called prior to making this reservation to make sure I would have an included airport shuttle and free parking while I went on vacation. The person I spoke with confirmed both of those. At checkin, I was informed parking for the 5 days I was gone would be an additional $80 but the shuttle was free. Additionally, there was ZERO parking (I had to park at the restaurant next door and pray I wouldn’t get towed) and the bed and pillows were very uncomfortable. Every move my partner or I made, the other person could feel. The pillows were beyond soft and totally thin.
The staff are soooooo accommodating, helpful and prompt!
Four Points by Sheraton Boston Logan Airport Revere places you within a 10-minute drive of popular sights such as TD Garden and New England Aquarium. This 3-star hotel has 180 guestrooms and offers free in-room WiFi, free self parking, and a free airport shuttle.
Start each morning with buffet breakfast, available for a fee from 6:00 AM to 10:00 AM. Savor a meal from the comfort of your room with room service.
The 180 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 40-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Laptop-compatible safes, phones, and ironing boards are also available. Housekeeping is available once per stay.
At Four Points by Sheraton Boston Logan Airport Revere, guests have access to a gym, free WiFi in public areas, and a conference center. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a business center, coffee/tea in a common area, and express check-out.
The staff was friendly & courteous, but could’ve been a little better organized overall.
Front desk clerk was very hard to understand ...he pointed a lot. He never said "elevator" and we ended up climbing up 5 flights of stairs to our level. I have mobility issues, but after getting to the room, all was good.
Good afternoon, Thank you for taking the time to share your feedback and rates. My sincere apologies with communication with front desk agent. Sometimes the mask muffle the voice but I will make sure all team member better explain direction and assist the guest. Once gain, my apologies and hopefully you will visit us soon. stay safe. David
I ask for a 1 bed room and they gave me a 2 beds room.
Good afternoon. Thank you for your feedback and your experience with us. On behalf of the entire front desk team, we apologize for the inconvenience. We will make sure this incident does not happen again. We hope to see you again!
Older property, but clean. OK for business trip or for airport, but would not recommend for vacation;
Good morning, Thank you for taking the time to share your rating and feedback. we are glad you enjoyed your stay, the hotel in the process of doing some update in the near future and hopefully you will visit us in the near future. David
It was near alot of things to do and to shopping
We appreciate your feedback. We hope to see you again soon!
More room service we are 3 nights and they don't clean the room
Good afternoon, Thank you for sharing your experience. The New Brand Standard with Marriott restrict us on cleaning stay over rooms to minimize guest & employees exposure. Hopefully 2021 will bring us back to normal life and normal procedures. Thank you for your feedback and I apologies for the inconvenience. Happy Holidays. Stay Safe. David
Thank you for taking the time to share your experience at the Four Point Boston Logan Hotel. Hopefully you will be able to visit us sometime soon. Happy Holiday and Stay Safe. David
Walls needed a good cleaning. Bathroom was clean but had water stain on ceiling.
We're sorry you were unhappy. - we'll inform our housekeeping team and work hard to fix the issue you experienced. Thanks for letting us know.
The property was very clean. My only problem was that at check in the receptionist charge me the room 2 times when the room was already paid in full. When I
Thank you for the feedback Christopher! We really appreciate it and we're glad you had a good experience overall. :)