This hotel is very clean and comfortable! My stay was very pleasant!
I liked the free parking and breakfast. Hot chocolate should be an option instead of coffee.
Unfortunately I was placed out side of the house keeping closet and small children running around 6:00 a.m. then after check out room service loud in hall closet door slamming. Then doors again slamming at check in.
Literally NO HOUSEKEEPING and even had to call up front desk for new towels and soap during a 3night/4 day stay. Staff were pleasant... but they literally don't do anything. I had to request to have my trash picked up after being placed outside my door every couple of days. This hotel looks like a 4 star... but behaves like a 1 star hotel. The presence of police cars swarmed in front of the hotel during the weekend to confront some miscreants definitely gives it a low end feel. Perhaps it's all this pandemic nonsense, but I couldn't imagine their level of service dropping this low if it was better previously.
The Homewood Suites by Hilton Boston Logan Airport Chelsea was very clean and updated. The front desk staff were very friendly. The room provided everything you would need in a studio apartment including a full sized fridge, utensils and stove. The bathroom was a good size and from the bedroom, you couldn't hear noises from the hallway. The parking is free and a 15 minute drive to Downtown Boston.
The property is beautiful and brand new. However, the room comes with a pull-out sofa yet they didn't leave a blanket or extra pillows for the bed. They did leave sheets - but two fitted sheets! We stayed on NYE night so at 3am, I didn't have the energy to call down for them to correct it.
Room was spacious and modern decor was home like. The ceiling paint was peeling and falling in the kitchen and landed on top of the countertop microwave.
This hotel was clean, and the staff was friendly. Breakfast was good, but seating is limited, my family and I had to eat at the bar. Overall we loved the rooms, and this hotel. Would definitely stay again
The shades in the room were automatic, but we were unable to locate the remote. There was not any available parking spaces for my vehicle. the front desk attendant did allow us to park in the handicap parking, but the property should be able to accomodate cars for the number of guests assigned. Also, the preauth room charge has still not been released from my account. Even though the bill has been paid and I can see that the transaction has cleared my account, it has still not been released 3 days later. This is very disappointing :(
New. Clean. Good Value. Easy to get to. Near new Encore Casino
The property so relatively new and very fresh. The design is pleasing. Check-in was using. Enjoyed the included breakfast as well.
Hotel was quiet, nice decor and suite was stocked well. Very clean. Shower head leaked and water pressure low. Bed sagged to center which is fine for one but difficult if sharing the bed. Room layout was great and breakfast service was very good. Bar prices high and bar service was lacking unless you sit directly at the bar.
Located 1.9 mi (3.1 km) from Encore Boston Harbor, Homewood Suites by Hilton Boston Logan Airport Chelsea is within a 10-minute drive of other popular attractions like TD Garden. This 3-star hotel has 152 guestrooms and offers conveniences like free breakfast, an indoor pool, and a 24-hour fitness center.
Free continental breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM. Quench your thirst with a drink at the bar/lounge.
All 152 soundproofed accommodations feature kitchens and space to spread out with sitting areas. Guests can expect free WiFi and wired Internet, along with flat-screen TVs. Other standard amenities include laptop-compatible safes and desks.
Built in 2017, the brand new Homewood Suites by Hilton Boston Logan Airport Chelsea offers an indoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and tours or tickets. Additional amenities include a business center, a computer station, and a free grocery shopping service.
This hotel is very clean and comfortable! My stay was very pleasant!
Dear Guest, Let us know how we can make your next stay better, as feedback as key. Thank you for choosing us for your travel needs. Hope to see you soon. Sincerely, The Customer Service Team Homewood Suites, Chelsea
I liked the free parking and breakfast. Hot chocolate should be an option instead of coffee.
Dear Guest, Thank you for the 5 STARS and glad you had a great stay. Love the suggestion about hot cocoa and we really appreciate you helping us be better for you and the next guests. Please come back and see us again. Sincerely, The Customer Service Team Homewood Suites Chelsea
Dear Guest, Thank you for the 5 star rating. Let us know how we can make your next stay better, as feedback as key. Thank you for choosing us for your travel needs. Hope to see you soon. Sincerely, The Customer Service Team Homewood Suites, Chelsea
Unfortunately I was placed out side of the house keeping closet and small children running around 6:00 a.m. then after check out room service loud in hall closet door slamming. Then doors again slamming at check in.
Dear guest , We are so sorry you did not have the very best experience while staying at our property. Please give us another opportunity to prove we can do better. Sincerely, The Customer Service Team .
Dear Guest, Let us know how we can make your next stay better, as feedback as key. Thank you for choosing us for your travel needs. Hope to see you soon. Sincerely, The Customer Service Team Homewood Suites, Chelsea
Dear Guest, Let us know how we can make your next stay better, as feedback as key. Thank you for choosing us for your travel needs. Hope to see you soon. Sincerely, The Customer Service Team Homewood Suites, Chelsea
Literally NO HOUSEKEEPING and even had to call up front desk for new towels and soap during a 3night/4 day stay. Staff were pleasant... but they literally don't do anything. I had to request to have my trash picked up after being placed outside my door every couple of days. This hotel looks like a 4 star... but behaves like a 1 star hotel. The presence of police cars swarmed in front of the hotel during the weekend to confront some miscreants definitely gives it a low end feel. Perhaps it's all this pandemic nonsense, but I couldn't imagine their level of service dropping this low if it was better previously.
Dear JP, We are very sorry you were disappointed. Your feedback is key as it helps us focus on the areas we need to improve and we feel badly we dropped the ball for you. Thank you for helping us be better and we are very sorry. for the issues you experienced. Sincerely, Homewood Suites, Chelsea
Dear Guest, Let us know how we can make your next stay better, as feedback as key. Thank you for choosing us for your travel needs. Hope to see you soon. Sincerely, The Customer Service Team Homewood Suites, Chelsea
Dear guest, Thank you for the 5 star rating, happy you enjoyed your stay! We appreciate you staying with us and hope to see you again soon. Sincerely, The Customer Service Team Homewood Suites, Chelsea
Dear Guest, Thank you for the 5 stars and we appreciate the feedback . So happy you had a great stay. See you soon! Homewood Suites, Chelsea