Staff was great and very helpful. Room is clean and comfortable.
Hotel was clean. Large, comfortable room. Several restaurant options and coffee shops within walking distance. Neighborhood is a little iffy of you are walking alone.
My room had a bed bug in which I recorded and toon pictures and no one has issues me a refund and will not answer the phone
Very nice staff
That is what we went by that the address on that we had so they sent us to HOME2 HILTON GARDEN INN.205 18th street.Birmingham.The breakfast was to be included.But the next morning they sent us to where. The breakfast buffet was that charged you 20 bucks.per person we thought they said. But after finally talking they let us have the one that is included.The employees on that side were very friendly. Several other guest had same problem and they were upset and confused also.The employees at the buffet,were very rude and blunt to the guests.
Very clean easy check in food on site good.
The unfriendly of the staff when i register into the Hotel and also the charges that they impose on me for parking at the handy cap parking and I'm a handicap person, $12.00 dollar parking. I been stay in this Hotel for the last 4years but after this issue i will not stay any longer.
Lwets go Brandon
There was nothing about this experience that was pleasing, this is not a luxury hotel, it,s nothing differant then a road sied hampton in, bad.
I like the easy axes to everything, Easy in and easy out.
I had an EXCELLENT stay at this property!! The whole front end staff was amazing! My son lives in Bham and I was there for a 4 day visit! I WILL be back!!!
We were welcomed at check-in by the evening manager, Nelson. He went out of his way to make sure everything was just right for our family. He was very hospitable. Hotel was lovely
My room was beautiful, lovely view, and the staff were phenomenally kind. The ladies at the front desk in particular were very friendly and made my first trip to Birmingham that much warmer. Also, Khaja behind the bar is a QUEEN!!! Tell her i say happy birthday :)
Only a few blocks from UAB! :) If you have treatments or are popping downtown for another reason, this is the place to stay. Lots of food options within within two blocks.
Very courteous desk staff helped us look for landmarks to find hotel. Dinner was quite nice
The hotel is fabulous. It’s very clean and modern and parking is convenient for $10/night. I would definitely stay there again.
the property was brand new, bed was very comfortable, the decor was fabulous-each floor had a touch of the city; staff provided top notch service
Located in Downtown Birmingham, Hilton Garden Inn Downtown Birmingham is within a 5-minute walk of University of Alabama Hospital and within 15 minutes of other popular attractions like University of Alabama-Birmingham. This 104-room, 3-star hotel has conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. For your convenience, a full breakfast is served for a fee each morning from 6:00 AM to 10:00 AM.
42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers. Refrigerators, microwaves, and phones are also available. Housekeeping is available on request.
At Hilton Garden Inn Downtown Birmingham, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is available for USD 15 per day. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
Staff was great and very helpful. Room is clean and comfortable.
Hotel was clean. Large, comfortable room. Several restaurant options and coffee shops within walking distance. Neighborhood is a little iffy of you are walking alone.
Dear Mindy, Thank you for your kind words and for highlighting the cleanliness of our hotel. We regularly receive praise for our spacious rooms, and we are glad you enjoyed the relaxing atmosphere. With easy access to the restaurants and coffee shops within walking distance, our hotel is a very comfortable and affordable choice when in the area. Thank you for being our guest at Hilton Garden Inn Downtown Birmingham; we look forward to seeing you soon.Best Regards,Shane HayGeneral Manager
My room had a bed bug in which I recorded and toon pictures and no one has issues me a refund and will not answer the phone
Dear Keiona, We apologize for the cleanliness and service concerns you experienced during your stay. We work hard to provide a clean and comfortable environment and follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Still, your room will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention; we will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Best Regards,Shane HayGeneral Manager
Very nice staff
Dear Michael, We appreciate your positive feedback about our staff at Hilton Garden Inn Downtown Birmingham. Providing excellent service is our priority, and we're delighted to know you had a pleasant experience with our team. Should your travels bring you back to the area, we'd be thrilled to host you again. Safe travels!Best Regards,Shane HayGeneral Manager
That is what we went by that the address on that we had so they sent us to HOME2 HILTON GARDEN INN.205 18th street.Birmingham.The breakfast was to be included.But the next morning they sent us to where. The breakfast buffet was that charged you 20 bucks.per person we thought they said. But after finally talking they let us have the one that is included.The employees on that side were very friendly. Several other guest had same problem and they were upset and confused also.The employees at the buffet,were very rude and blunt to the guests.
Dear John, Thank you for your recent stay and sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize that you did not experience our team members at their best and for the concerns you experienced with the breakfast charges. Please be assured we are working to address this with the team. Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve you. Best Regards,Shane HayGeneral Manager
Very clean easy check in food on site good.
The unfriendly of the staff when i register into the Hotel and also the charges that they impose on me for parking at the handy cap parking and I'm a handicap person, $12.00 dollar parking. I been stay in this Hotel for the last 4years but after this issue i will not stay any longer.
Lwets go Brandon
There was nothing about this experience that was pleasing, this is not a luxury hotel, it,s nothing differant then a road sied hampton in, bad.
I like the easy axes to everything, Easy in and easy out.
Dear Marcello, We're thrilled you found our team helpful and enjoyed the clean, comfortable room at Hilton Garden Inn Downtown Birmingham. Your positive feedback means a lot, and we look forward to welcoming you back for another enjoyable stay!Best Regards,Shane HayGeneral Manager