The hotel looked like it recently opened or had an update to its rooms. My room was a nice size a little larger than I thought it would be, however, upon check in and when I got to my room, the bathtub was full of water and there was an ant infestation in the bathroom sink and counter. When I advised the person at the counter, they advised me that I would have to wait until morning and that was it.
Not enough handicapped parking spaces. Inconvenient parking at rear of building with no rear entrance. If it’s raining, patrons will get soaked trying to enter the building. Not enough front desk staff. Check in was lengthy.
Time to get past this Covid restriction stuff--grab and go breakfast bag containing three items is definitely subpar since this hotel should have a full breakfast. 👎👎😰😰
Nice property, good value, convenient location. Easy parking. Clean
Great staff. Laundry room needs a little attention. Very helpful staff. Quiet
The check-in clerk took our temperature with a radar-gun before beginning the process. As a stage IV cancer patient, I greatly appreciated the focus on safety. While hot breakfast was not an option, I appreciated the grab and go breakfast that was provided.
Easily the second-worst hotel experience in my 30 years of booking hotels. Stayed there 3 nights and housekeeping NEVER cleaned our room, brought us fresh towels, nothing--even after complaining the first day it was skipped! The GM/owner (I believe his name was Jay) was in the lobby when we checked in, and never looked up from his cell phone to greet any of the guests. He also blew off one of his staff who tried to ask him a question. If the GM is that disintersted in customer service, no wonder all of his staff is the same way. One of the staff, who was somewhat cordial, admitted that there are serious problems at this location. We didn't eat the breakfast, but the employee admitted to us that, along with the housekeeping issues, the food is atrocious. AVOID THIS PLACE LIKE THE PLAGUE!
Very clean and room was spacious. Convenient parking.
Quiet, comfortable, perfect. Just remodeled. Very clean. Great new lobby decor. A little off the beaten track. A great find for us.
Variety of books to read in lobby was nice especially for my children who had to wait about 15mins for check in as the front desk didn’t have my reservation from Orbitz and we had to get an Orbitz person to speak directly with them to figure it out. Overall stay was fine, nothing extreme good or extremely bad. Bathroom curtains don’t stay fully extended so water would spill out during shower, which annoyed us, but I just cleaned it up so that we were walking in puddles in the bathroom.
I stayed at Country Inn & Suites by Radisson in Homewood, AL for three nights. My stay was pleasant. The entire facility was clean and comfortable.
The breakfast bar was not as nice as other Country Inns I’ve been in. The woman refilling the items was surly and cursing as she did her job. I checked in after midnight and it took forever. I had a sleeping child with me and was not prioritized over the large group of young men ahead of me. Just overall frustrating. But I was tired and grumpy at that time too.
All was good and clean. When in need of anything, front desk was very helpful.
It is clean, quite, and conveniently located. The staff is charming.
Country Inn & Suites by Radisson, Homewood, AL places you within a few miles (5 km) of Samford University and Alabama Men's Hall of Fame. This 62-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.
Free continental breakfast is served on weekdays from 6 AM to 9:30 AM and on weekends from 6 AM to 10 AM.
Country Inn & Suites by Radisson, Homewood, AL's 62 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other amenities include free newspapers, phones, and ironing boards.
Guests staying at Country Inn & Suites by Radisson, Homewood, AL enjoy an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a meeting room, a 24-hour business center, and a seasonal outdoor pool.
The hotel looked like it recently opened or had an update to its rooms. My room was a nice size a little larger than I thought it would be, however, upon check in and when I got to my room, the bathtub was full of water and there was an ant infestation in the bathroom sink and counter. When I advised the person at the counter, they advised me that I would have to wait until morning and that was it.
Not enough handicapped parking spaces. Inconvenient parking at rear of building with no rear entrance. If it’s raining, patrons will get soaked trying to enter the building. Not enough front desk staff. Check in was lengthy.
Time to get past this Covid restriction stuff--grab and go breakfast bag containing three items is definitely subpar since this hotel should have a full breakfast. 👎👎😰😰
Nice property, good value, convenient location. Easy parking. Clean
Great staff. Laundry room needs a little attention. Very helpful staff. Quiet
The check-in clerk took our temperature with a radar-gun before beginning the process. As a stage IV cancer patient, I greatly appreciated the focus on safety. While hot breakfast was not an option, I appreciated the grab and go breakfast that was provided.
Thank you so much for your positive feedback. Safety of our guest is our main concern right now. we hope to see you again soon.
Easily the second-worst hotel experience in my 30 years of booking hotels. Stayed there 3 nights and housekeeping NEVER cleaned our room, brought us fresh towels, nothing--even after complaining the first day it was skipped! The GM/owner (I believe his name was Jay) was in the lobby when we checked in, and never looked up from his cell phone to greet any of the guests. He also blew off one of his staff who tried to ask him a question. If the GM is that disintersted in customer service, no wonder all of his staff is the same way. One of the staff, who was somewhat cordial, admitted that there are serious problems at this location. We didn't eat the breakfast, but the employee admitted to us that, along with the housekeeping issues, the food is atrocious. AVOID THIS PLACE LIKE THE PLAGUE!
We sincerely apologize for these mishaps. We strive to have the best customer service and will address each of the ways we failed you as a guest. Thank you for your feedback
Very clean and room was spacious. Convenient parking.
Thank you so much for your great review. So glad you enjoyed your stay at Country Inn & Suites.
Quiet, comfortable, perfect. Just remodeled. Very clean. Great new lobby decor. A little off the beaten track. A great find for us.
thank you so much for leaving the beaten path and coming and staying with us. we love meeting new people and making new family.
Variety of books to read in lobby was nice especially for my children who had to wait about 15mins for check in as the front desk didn’t have my reservation from Orbitz and we had to get an Orbitz person to speak directly with them to figure it out. Overall stay was fine, nothing extreme good or extremely bad. Bathroom curtains don’t stay fully extended so water would spill out during shower, which annoyed us, but I just cleaned it up so that we were walking in puddles in the bathroom.
Dear Bella, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Country Inn & Suites Homewood. We look forward to your next stay.