Best Western Plus Bass Hotel & Suites

Our room was very clean and the staff was very friendly.

There was an odor of mustiness when I got out of the elevator on the 2nd floor.

The advertised indoor pool was ice cold/broken and not repaired during the 3 days we were there. Wifi was unusable. When I complained to the front desk she said "Well that's because we have over 250 guests here". I had to travel to my parents hotel to be able to use their Wifi for work purposes.No bedding provided for my 7 year old son for the advertised pull out couch. We were told the to come to the front desk to get some. We were handed one sheet. NO blanket. No pillow. No fitted sheet. The hallway reeked of marijuana. Phone in room was inoperable for 3 days. We reported it twice. All of this was on top of either Orbiz or the Hotel losing our reservation. I have emailed the Manager of this hotel who provided a very disappointing $15 refund. I have sent a certified letter to Corporate at : 6201 N 24th Parkway, Phoenix AZ.

Everything was neat but the room had a sour smell and my shower had no hot water.

Hotel was very clean, great staff, excellent breakfast and great location

By far the best inexpensive overnight stay I’ve ever had. Extremely clean room and building. Comfortable bed. A great night’s sleep!

The workers i have encountered some were professional and one was very rude.The lobby room clerks were very nice and professional. The troubling issue I had was in the breakfast area. One of the staff members who was an older white lady with short hair was cleaning up , and breaking down the breakfast items . I was sitting at the table eating and watching television. She walked up to the tv and turned it off without acknowledging my presents at all. This is entirely rude and very unprofessional. Other staff members seem depressed like they don't want to be there. The other older lady with the ponytail that works in the kitchen area was very nice. Greeted me with a smile and said said good morning. The problem is that the staff that I have encountered aren't on the same professional page. I will not return to this hotel nor recommend anyone here.

We stayed here while having some renovations done at our home. Very nice & clean with friendly staff. Breakfasts were excellent & plentiful. The only complaint I have is the ice machine on the 2nd floor wasn't working. I reported it twice. Other than that it was a pleasant stay.

Room was very clean and felt comfortable upon walking in, I've stayed @ multiple Best Westerns as we as worked @ one in my hometown of New Hampshired , staff was very friendly and answered any and all questions that I had, Bathroom was by far my favorite! Very modernized and plenty of space when traveling with 2 other people and a 2 yr old. Would highly recommend this hotel to anyone traveling in the Alabama area. The price was great and hotel staff in the morning were great about letting my family and I swim in the pool before leaving in the morning. :)

Nice hot tub and pool, clean room, peaceful environment

We had 3 free nights and for some reason we lost them ..... I think it was a confusion in our spelling of my husbands name.

Got in late and everything was good until children above us starting playing chase from bed to bed! Took an hour to stop!

The staff were the only high points of this hotel. It was noisy, poorly ventilated, breakfast and coffee of poor quality bed was very lumpy. Internet would NOT work. Was very pleased with Stephanie and other staff at the front desk helpful, friendly and knowledgeable.

Checked in quickly after a very long drive. Desk clerk was very pleasant and patient with our questions. Had unexpected group of company that stopped by for a late night visit. Lobby was very comfortable for us to visit with our friends. Very pleasant and helpful young desk clerk the next morning and breakfast was delightful.

I only stayed one night, but the room was very clean and comfortable. The staff is very nice and eager to answer questions or assist you in any way. It is very close to the outlet malls, which is the reason for our visit :) Breakfast was also very good.

We enjoyed staying at this hotel. Couldn't use the inside pool it was too hot. Had problems trying to find the hotel, needs a bigger sign. But other than that it was close to the outlet mall.

The hotel was clean and the beds are very comfortable

We attened Birmingham Grand Prix at Barber Motorsport facility. This location was great for that, very easy access.

We visited the Birmingham Dog Track. The hotel atmosphere was excellent. Very nice rooms with granite in bathroom and in the dinet area of the hotel. Decor was very nice and updated. The beds were the most comfortable we have EVER slept in while at a hotel..One problem was that the hotel clerk had allowed a group of families/young girls/children to stay in rooms directly above us. Those people were extremely noisey, dropping things on floor, loud talking/laughing etc. very late into the evening.