Dirty.
The staff was rude. When I walked in. I had to wait 10 mins, why he was on the company’s phone complaining about his check not being accurate.
Good Deal Well Done!
This is NOT part of or even near Bass Pro Shop, un cade you see the name AND the picture of Bass Pro and think they're connected or close. It's very outdated and smells funky. AC dodnt quite keep up and the room was stuffy. Ligjts didnt turn on, outlets didnt work, tub faucet was falling out of the wall, sheets had brown stains that looked like feces. It felt dirty and unsanitary. We ended up leaving a day early.
DO NOT STAY HERE. Check-in was horribly slow because there was someone getting their room reassigned due to filth. The desk person was trying to be accommodating but was visibly frustrated. This should have been our first sign to run but we decided to go ahead and give it a try. The rooms look NOTHING like the pics. We had MOLD on the floor. The fold out couch was DISGUSTING both on the cushions and the mattress inside. There were no linens in the room for it. The closet was broken. And even the hard surfaces in the room didn't look clean. There are plenty of other hotels in the area. Pick anywhere else.
This place was horrible! Avoid staying here!!! Significant mold in the bathroom and dirty sheets with hair. This hotel is aware of the moldy room since it is in other reviews on this site. They were crediting us $10 on a $50 security deposit that we get back!!! That is NO discount! They said they had no other rooms but orbitz showed that other rooms were available to rent?!?!? Again…DO NOT stay here!
My stay here was perfect. Bed was clean and comfortable. My kids really enjoyed the inside pool
Hotel was tacky and dirty. Staff was friendly. Way overpriced.
Sink was clogged and ran out of hot water in morning (6:30 am)
There was hair in the bathroom sink and shower. The shower was wheelchair accessible, but the adjustable shower head was in such bad shape it came apart when I tried to move it to above my head. Water from the shower went all over the floor in a large stream. A truly disabled person would have struggled not to slip and fall. Our check out time was 11am and we were running a few minutes late. At 10:59, the phone rang but didn’t work when I tried to answer it. At 11:02, housekeeping knocked on the door and I told her we would be about 10 more minutes and apologized. Then at 11:07, 2 women from the front desk came to the door and asked if I was extending my stay since it was after checkout time. I asked what time it was and she said it was after 11. I was packed but trying to fix my hair and again apologized and said we would be out within 5 minutes. She was very disgruntled and reminded me that it was already past checkout time. I was blown away at the rudeness of the last woman. We walked out of our room at 11:15. Yes, we were running behind, but 15 minutes? And we had to clean up the floor twice from the flooding. The bed would have been comfortable if the sheets hadn’t been so scratchy. Definitely will not be staying at a Best Western again. My standards aren’t ridiculous, but cleanliness is paramount!
It was really clean and the staff was very nice. 👍
The air conditioning was so loud I could not sleep
Our room was very clean and the staff was very friendly.
There was an odor of mustiness when I got out of the elevator on the 2nd floor.
The advertised indoor pool was ice cold/broken and not repaired during the 3 days we were there. Wifi was unusable. When I complained to the front desk she said "Well that's because we have over 250 guests here". I had to travel to my parents hotel to be able to use their Wifi for work purposes.No bedding provided for my 7 year old son for the advertised pull out couch. We were told the to come to the front desk to get some. We were handed one sheet. NO blanket. No pillow. No fitted sheet. The hallway reeked of marijuana. Phone in room was inoperable for 3 days. We reported it twice. All of this was on top of either Orbiz or the Hotel losing our reservation. I have emailed the Manager of this hotel who provided a very disappointing $15 refund. I have sent a certified letter to Corporate at : 6201 N 24th Parkway, Phoenix AZ.
Everything was neat but the room had a sour smell and my shower had no hot water.
Best Western Plus Bass Hotel & Suites is located 1.4 mi (2.3 km) from Bama Flea Mall & Antique Center and within a 10-minute drive of The Outlet Shops of Grand River. This 62-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free buffet breakfast is included with your stay and awaits you each morning.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Sitting areas, refrigerators, and microwaves are also available.
At Best Western Plus Bass Hotel & Suites, guests enjoy an indoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. Front-desk staff are standing by 24/7 to assist with any requests. This hotel also has a 24-hour business center.
Dirty.
The staff was rude. When I walked in. I had to wait 10 mins, why he was on the company’s phone complaining about his check not being accurate.
Good Deal Well Done!
Thank u for visiting us at The Bestwestern Bass Plus .. We Hope to see u Again soon. we are so Glad U enjoyed
This is NOT part of or even near Bass Pro Shop, un cade you see the name AND the picture of Bass Pro and think they're connected or close. It's very outdated and smells funky. AC dodnt quite keep up and the room was stuffy. Ligjts didnt turn on, outlets didnt work, tub faucet was falling out of the wall, sheets had brown stains that looked like feces. It felt dirty and unsanitary. We ended up leaving a day early.
DO NOT STAY HERE. Check-in was horribly slow because there was someone getting their room reassigned due to filth. The desk person was trying to be accommodating but was visibly frustrated. This should have been our first sign to run but we decided to go ahead and give it a try. The rooms look NOTHING like the pics. We had MOLD on the floor. The fold out couch was DISGUSTING both on the cushions and the mattress inside. There were no linens in the room for it. The closet was broken. And even the hard surfaces in the room didn't look clean. There are plenty of other hotels in the area. Pick anywhere else.
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. Thank you for taking the time to review our hotel. Best Western.
This place was horrible! Avoid staying here!!! Significant mold in the bathroom and dirty sheets with hair. This hotel is aware of the moldy room since it is in other reviews on this site. They were crediting us $10 on a $50 security deposit that we get back!!! That is NO discount! They said they had no other rooms but orbitz showed that other rooms were available to rent?!?!? Again…DO NOT stay here!
My stay here was perfect. Bed was clean and comfortable. My kids really enjoyed the inside pool
thank you we hope u come agian soon
we apologize for staff, helping other guest is a priority here at the best western plus Leeds .. we do hope that you will stay again and give us another chance Sincerely