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Recent guest reviews

THE CUSTOMER SERVICE IS TOP NOTCH!! They didnt have any pack n plays available but set us up with a bunch of pillows and blankets and it worked out just fine. Also they worked it out so we could check in a couple hours early, which was a big help as we were traveling with little kids.

The staff was very helpful and personable. Hotel is in a convenient location. When I complained about sheets coming off the bed, deeper sheets were used to correct the problem.

Guy who checked me in (sorry I forgot his name) was extremely courteous and professional. Hotel is very comfortable.

Super great hotel dont know why any one would stay any where else

I was in just one night room 116, it was close to the kitchen. At 6 in the morning I thought I was in the middle of the kitchen frying onions. When I left the hotel I complained and they told me nothing can be done. No compensation, nothing at all. I informed them I was going to write a bad review.

Great environment great staff only issues room 418 right next to the elevator , was very noisy.

I love this hotel. I always coming back there when I am in Austin. It is very clean, staff is very friendly, always offering help.

Was what we expected. A comfortable room for our family to stay in while we enjoyed Austin.

Great experience! The staff was very helpful. The hotel was very clean and the location was awesome. This was my second time staying at this location and will stay there again when I go back to Austin for business or pleasure.

Hotel was nice enough but the staff needs some customer service training.

From what I could tell the hotel had lots of rooms filled but we had no problems with noise outside of our room. Great meals. Only wish the door splitting the suite locked. We will seek this place out the next time we are in town.

The room was clean and organized. The only comment I have is that the bed needs to be changed because it had a dip in the middle that concaves inward and made the sleep uncomfortable. The food was just fine,not bad.

Staff was helpful with everything we needed. Room was clean but refrigerator was not cleaned out from previous stay.

Very nice place to stay. staff were very responsive to any needs. My suite was very nice, modern and spotlessly clean. If traveling to Austin again I would try to stay here again as my first choice.

The hotel was fantastic! The front desk staff was super friendly and very accommadating! A bunch of my girlfriends and I traveled up to Austin for my bestfriend's bachelorette party weekend - We all roomed in the 2 bd/2 bathroom suite and it was PERFECT! All 7 of us were able to stay together comfortably! The suite-like kitchen and living room were great for small snacking and light breakfasts together. There is a FANTASTIC mall just 3/4-mile away from the hotel - Great stores! Lots of restaurants nearby! The hotel also offered a shuttle service (for a small fee) to take you wherever you wanted, 24-hrs a day. We went downtown to 6th Street and I'm so glad we had a safe ride to and from "home." I'd definitely recommend this hotel to anyone - If you're looking for a great spot to have a "Girls' Weekend" look no further!

Accomodations were great and breakfast was above and beyond what we expected!

The hotel was beautiful, the room was VERY spacious. Having a stove, dishwasher, and sink was great and they were all very clean. We were provided with dishes, utensils and everything. There was also plenty of coffee and even complimentary popcorn, which was cute. The bed was comfy and there was a second television in the bedroom. The bathroom was spotless and there were PLENTY of towels. I have long hair and go through them quickly :) We were also provided with nice nuetrogena soap, shampoo, and conditioner, which I liked. The staff was VERY friendly and helpful. We had an excellent stay. The hotel was in a convenient location for all the running around we had to do including eating out and getting to the wedding hall. Over all we had a great experience and would definitely come back and recommend it to friends.

Stonelake Blvd Austin TX

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

J. J. Pickle Research Campus is within a mile (2 km) of Homewood Suites Austin NW, and other popular sites like The Domain are within a couple of miles (3 km). This 3-star hotel has 97 rooms and welcomes guests with free breakfast, an outdoor pool, and a 24-hour gym.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception on select days.


Rooms

Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Kitchens, sofa beds, and living rooms are also standard.


Property features

At Homewood Suites Austin NW, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Room options

Suite, 2 Bedrooms, Non Smoking

1 King Bed and 2 Double Beds | Sleeps 8

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

2 Queen Beds | Sleeps 6

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Homewood Suites Austin NW

Everyone (6) Business (3) Couples (1) Family (10) Friends (1)
5
Family Family with small children Family

THE CUSTOMER SERVICE IS TOP NOTCH!! They didnt have any pack n plays available but set us up with a bunch of pillows and blankets and it worked out just fine. Also they worked it out so we could check in a couple hours early, which was a big help as we were traveling with little kids.

By on Apr 11, 2021

Review comment responded on Apr 12, 2021

Dear Anonymous, I highly appreciate you taking the time to leave this review for us! I do of course deeply apologize for not having a pack and play readily available but am elated to see that the creative solution ended up working out for you :) We of course welcome you back on your next journey to Austin :)

5
Everyone

By on Jun 2, 2020

Review comment responded on Jun 2, 2020

Thank you so much for taking the review us! We are happy to hear you had a good stay. We hope to see you the next time you’re in town!

5
Everyone

By on Aug 25, 2019

Review comment responded on Sep 21, 2019

Anonymous, Thank you for taking the time to leave this review! I noticed a 4 out 5 star review and I do hope you give us another chance to get you to enjoy a 6 out 5 star stay, as you deserve!

3
Family Family

The staff was very helpful and personable. Hotel is in a convenient location. When I complained about sheets coming off the bed, deeper sheets were used to correct the problem.

By on May 22, 2019

Review comment responded on May 27, 2019

Dear Anonymous, Thank you so much for providing your wonderful feedback! We are very happy to hear the staff was able to assist you. We hope you will choose to stay with us on your next Austin adventure!

5
Everyone

Guy who checked me in (sorry I forgot his name) was extremely courteous and professional. Hotel is very comfortable.

By on Aug 6, 2018

Review comment responded on Aug 7, 2018

Thank you for your feedback and we are so glad you enjoy your stay! We hope to see you on your next trip to Austin!

5

best ever

Everyone

Super great hotel dont know why any one would stay any where else

By on Apr 2, 2017

2

discasting kitchen odor inside the rooom.

Everyone

I was in just one night room 116, it was close to the kitchen. At 6 in the morning I thought I was in the middle of the kitchen frying onions. When I left the hotel I complained and they told me nothing can be done. No compensation, nothing at all. I informed them I was going to write a bad review.

By , from houston on Mar 23, 2016

5

great hotel

Everyone

Great environment great staff only issues room 418 right next to the elevator , was very noisy.

By on Mar 21, 2016

4

great stay

Family

I love this hotel. I always coming back there when I am in Austin. It is very clean, staff is very friendly, always offering help.

By on Aug 29, 2015

4

comfortable stay

Family

Was what we expected. A comfortable room for our family to stay in while we enjoyed Austin.

By on Jul 7, 2015

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