had to wait for the Manager, office was closed, then got the room, and while inside figurate someone else forgot some chargers, people returned to the room but they actually were out for dinner ... so I got a room that was given already... Manager fixed the issue but I'm sure situation was not pleasure for us and the other guess
Very difficult to find room. After hours had to call for help.
Bugs in the room, left early because of that, only spent one night
Cost was similar to better hotels. No maids. Had to get everything from office. Had to borrow cooking stuff which was not a big deal. Staff was very nice but clearly had to deal with problem renters. A lot. Bugs were hard to take. Drug deals and solicitation going on outside our room. Stove microwave and fridge worked. Room was non refundable so we were stuck. Honestly we relied on the red roof name when choosing this place. Red roof should be ashamed.
It was a decent cheap place to stay although j had some booking errors that almost left me without a place to stay for the weekend but I’m pretty sure that was the apps fault
Stayed there 10 days. Room was dirty hair everywhere, roaches and ants were all over the kitchen and bathroom. TP only 1 roll per week and towels were old and dirty.
the propriety look like old and its bathroom is very nasty, it's no clean. I wouldn't come back
Toilet clogged. Kitchen sink clogged. Roaches. Left screws and dust in floor of bathroom. My son stepped on one. Never had enough hand towels and wash clothes..will NEVER stay there again
Very dirty, water wasn't warm. Woke up with bugs on me. Overall bad experience. I felt like the place wasnoverall unprofessional. There was fighting in the parking lot when i got there. I had to wait over 30 minutes to get checked in. The place needs to be redone.
I liked that it was close to a restaurant. Cover 2. It seems like a lot of people are living there. There was trash everywhere. My room never got cleaned. The microwave door wasn't closed and the light was on. There was lots of noise throughout the night.
The staff is great but this is the nastiest, dirtiest and dingiest hotel I’ve ever stayed at. Caution do not stay here!!!
Motel is going through re-hab. There are guest smoking on the balcony. The room has vinyl and it was filthy and looked like it had not been mopped in a long time. There was hair on the towels. There was NO toilet paper. The clerk was nice.
The front desk clerk gave us a room key to a occupied room with a guest in it already on the 3rd floor mind you, so lugging around luggage 3 flights of stairs just to go back to the lobby, the second time the desk clerk gives us a room key to a dirty room on the second floor, so lugging around luggage once again and waiting in line a 2nd time to speak with the front desk clerk was a big deal to me. They upgraded us from a queen room to a double bed room, the room was not bad but not good, the stoves burners were burnt, the bathroom rack was on the ground the fresh towels were on the toliet, lol eww. The AC was loud and not too cold. From the outside the motel looked great, each room I saw was small and not so nice to look at. You get what you pay for I guess I paid $64 a night and it was not all that. I would not recommend this place.
Not clean enough. Wouldn't come back. But you get what you pay for
Great value for my dollar. About 30 minutes from downtown Austin.
The electronic key system was down, so I had to go to the front desk every time to have access to my room. The room was clean, but the toilet ranned the whole time. It was Texas State track meet, so I couldn't have cancelled. Most rooms were booked for that weekend. I wish I could communicate this to someone whose in charge.
The hotel is clean comfortable and affordable. My first concerns were the doors were open at night allowing anyone in. I now see that scenario has been fixed. Secondly the elevator seems to labor on assent. And thirdly the lobby need art and flowers.
Located in Northwest Austin within a mile (2 km) of Main Event Entertainment, HomeTowne Studios by Red Roof Austin is within 2 miles (3 km) of Lakeline Mall. This 139-room motel welcomes guests with in-room amenities like kitchenettes, refrigerators, and microwaves.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Kitchenettes, refrigerators, and microwaves are also standard. Housekeeping is available on request.
HomeTowne Studios by Red Roof Austin features free WiFi in public areas, express check-in, and laundry facilities. You can put free parking to good use if you drive. Helpful staff is there to provide front-desk service during limited hours, as well as offer insight about the area.
had to wait for the Manager, office was closed, then got the room, and while inside figurate someone else forgot some chargers, people returned to the room but they actually were out for dinner ... so I got a room that was given already... Manager fixed the issue but I'm sure situation was not pleasure for us and the other guess
Very difficult to find room. After hours had to call for help.
Bugs in the room, left early because of that, only spent one night
Cost was similar to better hotels. No maids. Had to get everything from office. Had to borrow cooking stuff which was not a big deal. Staff was very nice but clearly had to deal with problem renters. A lot. Bugs were hard to take. Drug deals and solicitation going on outside our room. Stove microwave and fridge worked. Room was non refundable so we were stuck. Honestly we relied on the red roof name when choosing this place. Red roof should be ashamed.
It was a decent cheap place to stay although j had some booking errors that almost left me without a place to stay for the weekend but I’m pretty sure that was the apps fault
I am sorry to hear about the booking errors. I hope we were able to accommodate you and we look forward to seeing you on future travels. Thank you for your continued business!
Stayed there 10 days. Room was dirty hair everywhere, roaches and ants were all over the kitchen and bathroom. TP only 1 roll per week and towels were old and dirty.
Dear Guest, Thanks so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. Cleanliness and hygiene are two of our highest priorities, and we take feedback like this very seriously. I’ve spoken with the head of our cleaning team to review our cleaning procedures and to make sure this doesn’t happen again.
Thank you for your feedback! We appreciate your response.
the propriety look like old and its bathroom is very nasty, it's no clean. I wouldn't come back
Toilet clogged. Kitchen sink clogged. Roaches. Left screws and dust in floor of bathroom. My son stepped on one. Never had enough hand towels and wash clothes..will NEVER stay there again
I am so sorry to hear that your experience did not meet your expectations. Pest control has been contacted. Unfortunately we are an extended stay property and we do not have maids. We have housekeeping service once a week after your first week here and any needed linen exchange is provided in the office.