- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
- The following credit cards are accepted: American Express, Diners Club, MasterCard, and Visa.
- This hotel provides transfers from the airport. To make arrangements, contact the property with arrival details prior to travel, using the phone number on your booking confirmation.
- A resort fee is included in the total price shown.
- Registered guests are the only ones allowed in guestrooms.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Heartland Hotel Auckland Airport
4.5 out of 5.0
3.9
out of 5
Average Guest Review
See all 46 reviews
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Recent guest reviews
Clean comfortable room, sound night sleep, all amenities we needed. Very close to AKL and free shuttle included.
Hello, The Heartland Hotel is as advertised, has a good little restaurant in it with a wonderfully creative kids menu and is right across from Scottie’s car rental to which we returned our car. The pool is nice. The shuttle to the airport is convenient. All around good choice with added extras like a library of books and laundry access. S
Booked the room based on a good reviews but very disappointed .Booked the standard King bed room the bed was So uncomfortable the mattress has a lot of metallic springs that you can feel them and some hard wood stuff in the middle of the bed never saw hotel with 4,5 stars and with so uncomfortable bed.i would give this hotel not more than 3 stars.Also the A/C unit are limited and they set to 19 and you can’t go less another disappointment .The food in the restaurant is good but I paid extra money to have a good sleep before my flight and I didn’t slept all night because of the bed.
We stayed here for 2 days. It's very close to airport and that was one of our criteria as we rented a car. The check in was quick. Friendly staff. Room was extremely clean. Decent sized with 2 queen beds. Bathroom was quite big too. They may offer airport shuttle but we had a car.
Place locate in Auckland airport quite Good clean rooms and decent hotel
Very nice motel and comfortable room. Staff went out of way to be helpful. Room was spacious! Much appreciated having 4 pillows from which to choose, on each bed, and of different thicknesses. (So many places we stayed at in New Zealand and Australia had only one type of pillow, which was usually way to plump for my preferences! It was nice to have a choice!) Only issue was that there was some mold on shower curtain and shower mat.
Great place- I highly recommend. Stayed one Night before early morning flight. Perfect.
Okay stay. Bed was hard. Staff was courteous. Close to airport.
I arrived late at night and was not able to change any money into NZD which I know I could have done at the airport but didn't think after a long trip. The front desk was matter-of-fact about not having a solution as the vending machines only took cash. They need to try harder as they are the first point of contact!! Overall stay was comfortable. Wifi was very slow and gave up in the end. Great breakfast and friendly wait staff which made up for it a bit before being picked up.
Was able to check in early for a reasonable fee. Shuttle bus driver told me the cheapest way to get to the city center. I visited the museum and returned to the hotel for a good nap then a nice dinner at the hotel restaurant.
This hotel is close to the airport. They provide free wife. There is a restaurant, and bar. The shuttle experience was on time and efficient! The front desk receptionist was very helpful and professional.
could not ask for better place for a night upon late arrival or night before departure from Auckland. clean, helpful staff, continental bfast. could not ask more for the $
Our room was musty but overall ok. Free shuttle is great. Wifi is very slow.
1BR suite was reasonably priced and offered spacious and comfortable accommodation before an early AM departure. The airport shuttle was on time and staff were pleasant and efficient.
My wife and I, together with our 10-year-old son spent two separate stays there on our way and return to Rotorua. Early morning arrival (1.35am) from Samoa was stress free, the hotel van picked us up as complementary transfer and within minutes of landing we were in our room (2.40am) - for the price, we were stunned by how spacious the room was for the three of us with new finishing and a large bathroom. The staff were diligent and friendly - it took 2 minutes to fix the wifi connection at 5.00am by the front office staff! and my son still raves about the extra mashmellows in his hot chocolate. Great value and efficient hotel - we will now use systematically as our AKL hub.
this is not a budget hotel! really are you guys saving that much money by not offering a bottle of water in the room? and why no cable with some good channels? and why only 1 free hour of wifi then crazy prices after the first hour? these are things which should be free, get with the times! I wouldn't stay here again due to the fact their is no free unlimited wifi and better channels, because other hotels close by do offer it free..
Hotel is clean and convenient from the airport. However no single room so bit expensive for a solo traveler. Provides free shuttle to the airport. Airport and internet is not included (30 min free time). Take away bag for left over shampoo/lotion is a nice touch
All the staff were pleasant and helpful. A simple bulb issue got immediate attention. The room was small but clean, comfortable and efficient. There were only minor cosmetic maintenance issues. Room service and good breakfast options were available on site and three options for other meals were short walks away. The location was quiet but very close to the airport and the rental car drop-offs. Shuttle service was available.
Great hotel! Only complaint is the heated pool was not well heated!
WE ARRIVED AT THE HOTEL AFTER TRAVELING FROM USA ABOUT A FULL DAY OF TRAVEL.SHUTTLE WAS PROMPT BUT A 10AM ARRIVAL REQUIRED A $40.00 EARLY CHECK IN FEE.KIND OF CLASSLESS.
Hotel highlights
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Free airport shuttle
Located within 2 miles (3 km) of Butterfly Creek, Heartland Hotel Auckland Airport places you within a few miles (5 km) of Villa Maria Estate. This 4.5-star hotel has 141 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour fitness center. Near the airport, the hotel is also close to Mount Mangere and Ambury Regional Park.
Dining
This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Full breakfast is offered for a fee each morning from 5:30 AM to 10:30 AM.
Rooms
All 141 air-conditioned rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are other standard amenities.
Property features
Guests staying at Heartland Hotel Auckland Airport enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, 2 meeting rooms, and conference space.
Guest reviews for Heartland Hotel Auckland Airport
great stay near akl
Everyone
Clean comfortable room, sound night sleep, all amenities we needed. Very close to AKL and free shuttle included.
highly convenient last night in nz
Everyone
Hello, The Heartland Hotel is as advertised, has a good little restaurant in it with a wonderfully creative kids menu and is right across from Scottie’s car rental to which we returned our car. The pool is nice. The shuttle to the airport is convenient. All around good choice with added extras like a library of books and laundry access. S
Review comment
HHAA - AM responded on Mar 4, 2018
Good morning, Thank you for staying at Heartland Hotel Auckland Airport. We are glad you enjoyed your stay with us. It's pleasant to hear that the restaurant, shuttle, laundry and library books made a difference for your stay. We look forward to welcoming you back again soon. Thanks and kind regards, Tim Foster Assistant Manager
worst bed i’ve ever slept
Everyone
Booked the room based on a good reviews but very disappointed .Booked the standard King bed room the bed was So uncomfortable the mattress has a lot of metallic springs that you can feel them and some hard wood stuff in the middle of the bed never saw hotel with 4,5 stars and with so uncomfortable bed.i would give this hotel not more than 3 stars.Also the A/C unit are limited and they set to 19 and you can’t go less another disappointment .The food in the restaurant is good but I paid extra money to have a good sleep before my flight and I didn’t slept all night because of the bed.
Review comment
HHAA - GM responded on Feb 12, 2018
Thank you for taking the time and giving feedback on your recent stay. It is disappointing to learn your stay was less then enjoyable and our beds were not to your expectations. If you would like to discuss your stay further, please do not hesitate to contact the hotel directly. Warm regards Adelle Livett, General Manager
great hotel, close to auckland airport.
Everyone
We stayed here for 2 days. It's very close to airport and that was one of our criteria as we rented a car. The check in was quick. Friendly staff. Room was extremely clean. Decent sized with 2 queen beds. Bathroom was quite big too. They may offer airport shuttle but we had a car.
good location not to bad
Everyone
Place locate in Auckland airport quite Good clean rooms and decent hotel
very nice!
Everyone
Very nice motel and comfortable room. Staff went out of way to be helpful. Room was spacious! Much appreciated having 4 pillows from which to choose, on each bed, and of different thicknesses. (So many places we stayed at in New Zealand and Australia had only one type of pillow, which was usually way to plump for my preferences! It was nice to have a choice!) Only issue was that there was some mold on shower curtain and shower mat.
nice hotel close to airport w/shuttle and laundry
Everyone
Great place- I highly recommend. Stayed one Night before early morning flight. Perfect.
auckland stopover
Singles
Okay stay. Bed was hard. Staff was courteous. Close to airport.
room was comfortable which is main thing i guess
BusinessTravelers
I arrived late at night and was not able to change any money into NZD which I know I could have done at the airport but didn't think after a long trip. The front desk was matter-of-fact about not having a solution as the vending machines only took cash. They need to try harder as they are the first point of contact!! Overall stay was comfortable. Wifi was very slow and gave up in the end. Great breakfast and friendly wait staff which made up for it a bit before being picked up.
very helpful and accommodating staff
GetawayWithFriends
Was able to check in early for a reasonable fee. Shuttle bus driver told me the cheapest way to get to the city center. I visited the museum and returned to the hotel for a good nap then a nice dinner at the hotel restaurant.
Good morning James & Terre, Thank you for staying at Heartland Hotel Auckland Airport. we are glad you enjoyed your stay with us and the amenities made your stay a little more pleasant. We look forward to welcoming you back again soon. Thanks and kind regards, Tim Foster Assistant Manager