Got sent to unclean room when checked-in, room hasn't been done, trash everywhere and / the bed / bathroom undone. Have to waited another 25-30 mins so causing a delay and effected plan for the night. Poor communication, no apology, instead of sending the new key card upstairs, I have to go all the way back to the reception on ground floor with a big bag. This kind of mistake can happen but the way they dealing with it is unimpressed and can done in a lot better way, no compensation whatsoever, wouldn't stay there again.
Great place for a great price at a great location , few mins walk to sky city and many restaurants and dining options at a walking distance. Would highly recommend if you are on a budget and still want stay in the city.
Good location, quick checkin. The wifi connection was terrible, disconnected every few minutes.
Terrible guest service desk, beat up carpets. No amenities, terrible communication. We asked for a 4am wakeup call. Luckily we woke up before 4 because their call came at 4:53. Pathetic
It was a very practical Hotel . It had a washer / dryer, well stocked kitchen, and a cold breakfast delivered to our door every day.
This was a great room for 4 people. Two rooms that shared a living room with a full mini kitchen (fridge, sink, dishes, etc.). It was wonderful to be able to spend our down time together, and we were about 15 minutes from the ferry terminal and 5-10 minutes from some really cool sections of downtown (between Hobson and Queen Street). We did run out of toilet paper which was weird, and we didn't have any kleenex in the room, but breakfast was delivered and the location was great. We were able to park on the street (Sat-Mon) for significantly cheaper than the garage.
This hotel locates in a main street. Easy to find. Walking distance to SkyTower. Street parking is free over the weekend but can hardly find one. The hotel facilities are pretty old. There was a washing machine in my room so I placed everything into it but only to find it is broken. There was no sign on the washing machine said it was broken. I called the front desk and they said it is a broken one and they cannot fix it. In addition, I am from US so I don't have the adapter to charge my iPhone. So I borrowed one from front desk. However, I found the "borrow" actually charged me $5. Even more than the amount I buy from the grocery store nearby. It's really disappointing.
Would say was MAYBE a 2 star by American standards not good. Hotel was old and tired and felt dirty
Friendly and helpful staff, very close to everything
City Oaks is an apartment hotel in downtown Aukland. Walking distance to the downtown Aukland sites. Next to police station, so on occasion there would be a siren. Apt was comfortable and pleasant. I would stay here again. To share a story, used the washer/dryer at the end of our stay. Big mistake. It took us a while to figure out how it worked - the instructions were found behind the machine on the floor. The laundry took a while to wash and then even longer to dry. It was still wet when it was finished, and we spent the early morning using the blowdryer and iron to dry the clothes. If you plan to use the washer/dryer, wash early and in very small loads.
Location is excellent and so are the amenities in the room, specially the washing machine, a total surprise for me!!
This is by far the worst 4 star hotel you can find in the world. Service was terrible. The place stinks. Furniture is old, towels have been used so many times and turned grey. Only a few TV channel. Honestly, it is a 2-3 star hotel.
The hotel far exceeded our expectations! We were pleasantly surprised to find a washer/dryer, full kitchen, comfy bed, and a partial view of the marina. Not bad for $10 more than a hostel! Friendly staff and great overall experience.
the Good: Safe, good night's sleep, great kitchen and laundry facilities. the Bad: ' breakfast pack' was 1yogurt, 1granola bar, 1banana, 1 slice of cake, 1box juice. x2people...no problem with the breakfast, just that they frequently forgot to give it to me, and i had to call down to remind them to send. Asked for wake up call, I got it 1/2 hour LATE.
Good value for money. Very good location,close to the city center.
Clean and comfortable. Would stay here again. NOT a luxury hotel at all. Our suite (G07) had a wonderful view of the back of the police station. If you want on-site parking, specify when making your reservation, or it will be unavailable. Three blocks to nearest ATM. Staff is friendly and willing, but not terribly knowledgeable.
Breakfast delivered to your room in basket. No hotel dining room
Good Value in a great location. No Wifi. Plug in internet only for 1 hour per day. My room was clean.
Located in Auckland Central Business District, VR Auckland City is within a 10-minute walk of popular sights such as Sky Tower and SkyCity Casino. This 75-room, 4-star aparthotel has in-room conveniences like kitchens, sofa beds, and sitting areas.
Each apartment is soundproofed and features a kitchen and space to spread out with a sitting area. Guests can expect to find free WiFi and a 32-inch TV with satellite channels. Beds sport premium bedding and the bathroom offers a rainfall showerhead, a hair dryer, and free toiletries. Other standard amenities include a washer/dryer, a sofa bed, and an electric kettle. Change of towels is available on request.
Guests staying at VR Auckland City enjoy free WiFi in public areas, laundry facilities, and a water dispenser. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include a TV in a common area and a vending machine.
Got sent to unclean room when checked-in, room hasn't been done, trash everywhere and / the bed / bathroom undone. Have to waited another 25-30 mins so causing a delay and effected plan for the night. Poor communication, no apology, instead of sending the new key card upstairs, I have to go all the way back to the reception on ground floor with a big bag. This kind of mistake can happen but the way they dealing with it is unimpressed and can done in a lot better way, no compensation whatsoever, wouldn't stay there again.
Great place for a great price at a great location , few mins walk to sky city and many restaurants and dining options at a walking distance. Would highly recommend if you are on a budget and still want stay in the city.
Dear Mr. Ankur,We wish to thank you for your valuable feedback. It is nice to know that you enjoyed the location of the hotel. I hope your trip back home was fine.We now look forward to your next stay.
Dear Mariel,Thank you for staying with us. We appreciate your time and valuable rating. We look forward to seeing you soon. Warm regards,
Good location, quick checkin. The wifi connection was terrible, disconnected every few minutes.
Dear Valued Guest, We wish to thank you for your valuable feedback and are happy to note that you had a comfortable and good experience with us. We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. The issue which was raised in your feedback that will help us to improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address. We look forward to welcoming you back in the near future. Warm regards,
Dear Valued Guest, Thank you for choosing to stay with us and for taking time to provide us with your feedback. We are very glad to hear that our little touches enhanced your stay and you had a lovely time. We strive to provide an environment that is as comfortable and welcoming as possible, so you truly do feel like the hotel is ‘a home away from home’. I am so glad that the team achieved this for you for your stay. Take care and Please stay in touch with us and we look forward to welcoming you again in the near future! Warm regards,
Terrible guest service desk, beat up carpets. No amenities, terrible communication. We asked for a 4am wakeup call. Luckily we woke up before 4 because their call came at 4:53. Pathetic
Dear Valued Guest, We wish to thank you for your valuable feedback. Any feedback we receive helps to make us better. I am sorry to hear that your stay was not up to your expectations. We have noted your concerns very carefully and have taken appropriate actions to avoid any such re-occurrence. I have passed on your recommendations and feedback to the relevant department heads to address. We are sorry once again that your stay was not top notch sincere apologies and we welcome you back again , kindly drop me an email on ACO FOM whenever you wish to visit Auckland again and I would personally make sure that your stay is delightful. Warm regards,
It was a very practical Hotel . It had a washer / dryer, well stocked kitchen, and a cold breakfast delivered to our door every day.
Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to provide us with your feedback. We are very glad to hear that our little touches enhanced your stay and you had a lovely time. We strive to provide an environment that is as comfortable and welcoming as possible, so you truly do feel like the hotel is ‘a home away from home’. I am so glad that the team achieved this for you for your stay. Take care and Please stay in touch with us and we look forward to welcoming you again in the near future! Warm regards,
This was a great room for 4 people. Two rooms that shared a living room with a full mini kitchen (fridge, sink, dishes, etc.). It was wonderful to be able to spend our down time together, and we were about 15 minutes from the ferry terminal and 5-10 minutes from some really cool sections of downtown (between Hobson and Queen Street). We did run out of toilet paper which was weird, and we didn't have any kleenex in the room, but breakfast was delivered and the location was great. We were able to park on the street (Sat-Mon) for significantly cheaper than the garage.
Dear Caitlin, Thank you so much for sharing your feedback with us. It is great to hear that you have enjoyed your stay with us, especially for the convenient location and varieties of amenities in our spacious Two Bedroom Apartments. If you would have questions or need any assistance, please feel free to reach any of our professional front line staff. Thank you again for having chosen to stay with us. We hope you all the joy of your journey and looking forward to see you again in the enar future for a superior experience. Best regards Jim Xiao Shift Manager
This hotel locates in a main street. Easy to find. Walking distance to SkyTower. Street parking is free over the weekend but can hardly find one. The hotel facilities are pretty old. There was a washing machine in my room so I placed everything into it but only to find it is broken. There was no sign on the washing machine said it was broken. I called the front desk and they said it is a broken one and they cannot fix it. In addition, I am from US so I don't have the adapter to charge my iPhone. So I borrowed one from front desk. However, I found the "borrow" actually charged me $5. Even more than the amount I buy from the grocery store nearby. It's really disappointing.
Would say was MAYBE a 2 star by American standards not good. Hotel was old and tired and felt dirty
Dear Valued Guest, Thank you so much for your feedback and please accept my sincere apologies for all the inconvenience caused. Any feedback we receive helps to make us better It is disappointing to know that standard of housekeeping was less than top notch .This is of a major concern to us. You can see by our other reviews that we take great pride in our housekeeping standards – we invest a lot of time in training and hiring to ensure we have the most capable team. We have addressed your concerns with our Executive House Keeper and will follow up personally to understand what we can do better as a property. Once again we thank you for taking the time to provide your valuable feedback and we do hope we are able to welcome you back in the future. Warm regards, VR AUCKLAND CITY
Dear Valued Guest,We wish to thank you for your valuable feedback. We appreciate all constructive comments, giving us a better idea of future improvements. Please accept our sincere apology for all the inconvenience you have encountered. We have noted your concerns very carefully and have taken appropriate actions to avoid any such re-occurrence. I hope your trip back home was fine.We now look forward to your next stay.