Mercure Auckland Queen Street

3.5 star property
Hotel with a restaurant, steps from Queen Street Shopping District

Choose dates to view prices

Photo gallery for Mercure Auckland Queen Street

Property entrance
Standard Room | Individually decorated, individually furnished, desk, laptop workspace
Reception
Individually decorated, individually furnished, desk, laptop workspace
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Bar
  • Gym
  • Parking available

Explore the area

View in a map
500 Queen Street, Auckland, Auckland, 1010
  • Place, Queen Street Shopping District
    ‪1 min walk‬
  • Place, University of Auckland
    ‪2 min walk‬
  • Place, Sky Tower
    ‪13 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪25 min drive‬

Room options

Deluxe Room, Balcony (High Floor)

8.4 out of 10
Very good
(10 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Standard Room

8.4 out of 10
Very good
(34 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Superior Room, Balcony

9.4 out of 10
Exceptional
(14 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(5 reviews)
  • 215 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Auckland

Located in Auckland Central Business District, Mercure Auckland Queen Street is adjacent to Queen Street Shopping District and within a 5-minute walk of other popular sights like University of Auckland. This 3.5-star hotel has 96 rooms and welcomes guests with a restaurant, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Queen Street Shopping District - 1 min walk - 0.1 miles
  • University of Auckland - 2 min walk - 0.1 miles
  • Karangahape Road - 2 min walk - 0.1 miles
  • Sky Tower - 13 min walk - 0.7 miles
  • SkyCity Casino - 13 min walk - 0.7 miles

Getting around

  • Gaunt Street Tram Stop - 5 min drive
  • Auckland Grafton Station - 19 min walk
  • Auckland Intl. Airport (AKL) - 26 min drive

Restaurants

  • ‪Chadam - ‬3 min walk
  • ‪The Langham Auckland Winery - ‬4 min walk
  • ‪Our Land is Alive - ‬4 min walk
  • ‪Joong Wha Ru - ‬2 min walk
  • ‪Masako Sushi & Sake Bar - ‬2 min walk

About this property

Mercure Auckland Queen Street

Hotel with a restaurant, steps from Queen Street Shopping District
At Mercure Auckland Queen Street, guests have access to a 24-hour gym, free WiFi in public areas, and conference space. Self parking is offered for NZD 35 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a business center and a banquet hall.
50-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers and hair dryers. Coffee makers, phones, and desks are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

Children under 17 years old are not allowed in the fitness facility without adult supervision.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (NZD 35 per day)
  • Limited onsite parking (max 10 spaces per unit)

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; NZD 25 for adults and NZD 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lone Star

Things to do

  • 24-hour gym

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 323 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 3 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: NZD 200 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately NZD 25 for adults and NZD 8 for children
  • Covered self parking fee: NZD 35 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Mercure Auckland Queen Street Hotel
Mercure Auckland Queen Street Auckland
Mercure Auckland Queen Street Hotel Auckland

Frequently asked questions

Are free cancellation options available at Mercure Auckland Queen Street?

Mercure Auckland Queen Street provides free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What can I see close to Mercure Auckland Queen Street?

This hotel is situated in Auckland Central Business District within a short 14-minute walk of Sky Tower and also 1 minutes on foot from Queen Street Shopping District. You'll also find SkyCity Casino and Mount Eden within a short drive.

Is there parking available at Mercure Auckland Queen Street?

Yes, secured parking is offered for NZD 35 per day. You'll find a max of 10 spaces per unit.

Does Mercure Auckland Queen Street have a casino on the premises?

No, Mercure Auckland Queen Street doesn't have a casino.

Will I find an indoor pool at Mercure Auckland Queen Street?

No, there is no indoor pool at this hotel.

Is Mercure Auckland Queen Street good for couples?

Couples staying at this hotel will appreciate amenities like a rainfall showerhead and a smart TV as well as a bar.

Does Mercure Auckland Queen Street have a hot tub?

No, there isn't a spa tub at this hotel.

Does Mercure Auckland Queen Street feature a restaurant that includes a breakfast menu?

Yes, Mercure Auckland Queen Street serves continental breakfast for a surcharge each morning at Lone Star.

Will Mercure Auckland Queen Street allow pets to stay free of charge?

No, pets aren't allowed at Mercure Auckland Queen Street.

Does Mercure Auckland Queen Street have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Mercure Auckland Queen Street?

The closest major airport to Mercure Auckland Queen Street is Auckland Intl. Airport (AKL), which is 16.2 mi away (26 minutes by car).

Can I book a room with a balcony at Mercure Auckland Queen Street?

Yes, some guestrooms at Mercure Auckland Queen Street offer a balcony.

Mercure Auckland Queen Street Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 236 out of 439 reviews
Rating 8 - Good. 144 out of 439 reviews
Rating 6 - Okay. 39 out of 439 reviews
Rating 4 - Poor. 12 out of 439 reviews
Rating 2 - Terrible. 8 out of 439 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Marek

Traveled with group
Liked: Cleanliness, staff & service
Pros - easy and early check in. Close to CBD, bus station just outside the hotel. Good size room, good size shower. Comfortable bed. Cons - tiny reception, some cobwebs on the ceiling, staying on first floor actually means you feel like you are in the basement, squeeky bathroom door wake other person up in the middle of the night, absolutely terrible and small fridge Result - good value for money, hotel can do better if maintained and run with more care about customer experience.
Stayed 2 nights in Aug 2025

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for work, and was really impressed. It was just one night, but I wish it was more. Breakfast - I was a little disappointed when I booked when it said “contextual breakfast” but, when I got down for breakfast it was a full cooked buffet PLUS continental. Seriously impressed. The room was clean, well presented and spacious. Location was great for pick up and drop off. If you want a great central location, friendly staff and a great breakfast, this is the place.
Stayed 1 night in Aug 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2025

10/10 Excellent

RAY

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bedding, clean sheets enjoyed our upgrade
Stayed 5 nights in Aug 2025

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and helpful!
Stayed 4 nights in Aug 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

XIN NIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, walkable to everything
Stayed 1 night in Jul 2025

6/10 Okay

Sunita

Traveled with partner, Traveled with family
Liked: Staff & service
The rooms are not soundproof and the hotel is used for emergency housing which leads to some very questionable people in the hotel and I did not feel safe in the breakfast areas. We had to complain as there was a party in the room next to us.
Stayed 1 night in Jul 2025

10/10 Excellent

Evan

Stayed 1 night in Jul 2025

10/10 Excellent

Yvette

Great price, location and service for your Auckland stay! Our third time staying at the Mercure. The car parking is tight! But so worth the extra cost if you are travelling with a vehicle.
Stayed 1 night in Jul 2025

8/10 Good

kevin

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
i enjoyed the peace and quiet of the room and the bed was super comfy i do how ever have a bit of a let down there was only one toilet roll for three of us over our stay it would have been nice to have not to ask for more lol but aside from that i was happy with our stay cheers
Stayed 2 nights in Jun 2025

8/10 Good

Dakota

Liked: Cleanliness
Stayed 2 nights in Jul 2025

10/10 Excellent

Shazil

Liked: Cleanliness, staff & service, property conditions & facilities
shopping and room is very clean room
Stayed 1 night in Jun 2025

10/10 Excellent

greer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Gryphon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Came to celebrate my birthday and the staff organised sparkling wine and balloons to be delivered which was much appreciated. Room was cosy, but very comfortable for the 3 nights we stayed. Highly recommend and definitely worth the rate we paid
Compliments from the hotel
Stayed 2 nights in Jun 2025

8/10 Good

Joshua

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms and bathrooms were great. Beds comfortable.
Stayed 2 nights in Jun 2025

6/10 Okay

Kimberley

Stayed 2 nights in Jun 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, room comfort
Practical location but expensive parking. Hotel itself seemed a bit outdated but our room was nice and comfortable. Breakfast was comprehensive and good!
Stayed 2 nights in Jun 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Anna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic as always. Staff great. Room great. Lonestar great.
Stayed 1 night in Jun 2025

6/10 Okay

Tagi

Stayed 1 night in Jun 2025

10/10 Excellent

duncan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff were outstanding. Room and bathroom clean. Very comfortable bed and sheets.
Stayed 4 nights in Jun 2025

10/10 Excellent

Sean

Stayed 2 nights in May 2025

10/10 Excellent

Jacqueline, Lower Hutt

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good value for the price and conveniently located.
Stayed 3 nights in May 2025

10/10 Excellent

Jacqueline, Lower Hutt

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good for the price and very convenient location.
Stayed 2 nights in May 2025