Mercure Auckland Queen Street

3.5 star property
Hotel with a restaurant, steps from Queen Street Shopping District

Choose dates to view prices

Photo gallery for Mercure Auckland Queen Street

Relax in a stylish room with two beds, a desk, and a city view.
Experience the stylish lobby with a reception desk, seating area, and vibrant cityscape mural.
Relax in a comfortable seating area with a sofa and armchairs, and enjoy a view of lush greenery from the large window.
Experience the hotel's modern entrance and expansive windows.
Enjoy dining in style with round tables and comfortable seating.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Bar
  • Gym
  • Parking available

Explore the area

Map
500 Queen Street, Auckland, Auckland, 1010
  • Sky Tower
    ‪13 min walk‬
  • SkyCity Casino
    ‪13 min walk‬
  • Auckland Ferry Terminal
    ‪4 min drive‬
  • Auckland (AKL-Auckland Intl.)
    ‪23 min drive‬

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Room options

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(4 reviews)
  • 215 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, Balcony (High Floor)

8.8 out of 10
Excellent
(9 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Standard Room

8.4 out of 10
Very good
(28 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Superior Room, Balcony

9.2 out of 10
Wonderful
(11 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About the neighborhood

Auckland

Located in Auckland Central Business District, Mercure Auckland Queen Street is adjacent to Queen Street Shopping District and within a 5-minute walk of other popular sights like University of Auckland. This 3.5-star hotel has 96 rooms and welcomes guests with a restaurant, a 24-hour gym, and free in-room WiFi.

What's nearby

  • University of Auckland - 2 min walk - 0.1 miles
  • Queen Street Shopping District - 2 min walk - 0.1 miles
  • Sky Tower - 13 min walk - 0.7 miles
  • SkyCity Casino - 13 min walk - 0.7 miles
  • Auckland Ferry Terminal - 4 min drive - 0.9 miles

Getting around

  • Gaunt Street Tram Stop - 5 min drive
  • Auckland Grafton Station - 19 min walk
  • Auckland Intl. Airport (AKL) - 26 min drive

Restaurants

  • ‪Kebab King Grafton - ‬4 min walk
  • ‪St Kevins Cafe - ‬3 min walk
  • ‪Chadam - ‬3 min walk
  • ‪Bestie Cafe - ‬3 min walk
  • ‪Eight at Cordis, Auckland - ‬3 min walk

About this property

Mercure Auckland Queen Street

Hotel with a restaurant, steps from Queen Street Shopping District
At Mercure Auckland Queen Street, guests have access to a 24-hour gym, free WiFi in public areas, and conference space. Self parking is offered for NZD 35 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a business center and a banquet hall.
50-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers and hair dryers. Coffee makers, phones, and desks are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

Children under 17 years old are not allowed in the fitness facility without adult supervision.

Languages

English, Filipino, Hindi, Portuguese

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (NZD 35 per day)
  • Limited onsite parking (max 10 spaces per unit)

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; NZD 25 for adults and NZD 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lone Star

Things to do

  • 24-hour gym

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 323 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 3 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: NZD 200 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately NZD 25 for adults and NZD 8 for children
  • Covered self parking fee: NZD 35 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Mercure Auckland Queen Street Hotel
Mercure Auckland Queen Street Auckland
Mercure Auckland Queen Street Hotel Auckland

Frequently asked questions

Are free cancellation options available at Mercure Auckland Queen Street?

Mercure Auckland Queen Street provides free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Auckland Queen Street?

As of Jul 12, 2025, prices found for a 1-night stay for 2 adults at Mercure Auckland Queen Street on Jul 21, 2025 start from $87.82, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Mercure Auckland Queen Street?

This hotel is situated in Auckland Central Business District within a short 1-minute walk of Queen Street Shopping District and also 14 minutes on foot from Sky Tower. You'll also find SkyCity Casino and Princes Wharf within a short drive.

Will I be able to park at Mercure Auckland Queen Street?

Yes, secured parking is offered for NZD 35 per day. You'll find a max of 10 spaces per unit.

Does Mercure Auckland Queen Street have a casino on the premises?

No, Mercure Auckland Queen Street doesn't have a casino.

Will I find an indoor pool at Mercure Auckland Queen Street?

No, there is no indoor pool at this hotel.

Is Mercure Auckland Queen Street good for couples?

Couples staying at this hotel will appreciate amenities like a rainfall showerhead and a smart TV as well as a bar.

Are there hot tubs at Mercure Auckland Queen Street?

No, this hotel doesn't have a spa tub.

Does Mercure Auckland Queen Street feature a restaurant that includes a breakfast menu?

Yes, Mercure Auckland Queen Street serves continental breakfast for a surcharge each morning at Lone Star.

Will Mercure Auckland Queen Street allow pets to stay free of charge?

No, pets aren't allowed at Mercure Auckland Queen Street.

Are there connecting rooms at Mercure Auckland Queen Street?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Mercure Auckland Queen Street?

The closest major airport to Mercure Auckland Queen Street is Auckland Intl. Airport (AKL), which is 16.2 mi away (26 minutes by car).

Are there rooms with balconies at Mercure Auckland Queen Street?

Yes, some guestrooms at Mercure Auckland Queen Street offer a balcony.

Mercure Auckland Queen Street Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 220 out of 406 reviews
Rating 8 - Good. 131 out of 406 reviews
Rating 6 - Okay. 35 out of 406 reviews
Rating 4 - Poor. 12 out of 406 reviews
Rating 2 - Terrible. 8 out of 406 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Suzanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy, friendly staff. Thanks
Stayed 1 night in Apr 2025

8/10 Good

Siew Mang

Traveled with family
Liked: Property conditions & facilities
Carpark narrow. Room size On the smaller side but for a night’s stay is fine.
Stayed 1 night in Apr 2025

10/10 Excellent

Sai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities with amazing staff and service.
Stayed 4 nights in Mar 2025

8/10 Good

Rosemarie

Liked: Cleanliness, property conditions & facilities
Great bathroom
Stayed 2 nights in Mar 2025

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found that this facility more than catered to our needs for a one night stay
Stayed 1 night in Mar 2025

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Brian L

Stayed 1 night in Feb 2025

6/10 Okay

PAUL

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort

Bathroom sewage smell in room 406

Lovely room. the sewage stench in the bathroom was a put off. For a high end hotel, I expected better.
Stayed 1 night in Feb 2025

8/10 Good

Rochelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was comfortable, clean with a very friendly staff.
Stayed 1 night in Feb 2025

10/10 Excellent

Tamara

Stayed 3 nights in Feb 2025

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff!

Great central place to stay while in Auckland . Super friendly and helpful stsff!
Stayed 1 night in Feb 2025

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad for the price. But the tall dark guy at the reception was awesome. Helped me out a lot. Thanks bro.
Stayed 2 nights in Feb 2025

8/10 Good

MARY GRACE

Stayed 1 night in Feb 2025

10/10 Excellent

Laureen, Chicago

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and very accommodating. We arrived early and they gave us the first available rooms that day.
Stayed 1 night in Feb 2025

10/10 Excellent

Keith

Stayed 1 night in Feb 2025

10/10 Excellent

Charles, Providence

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless modern room with wonderful, helpful & friendly staff. Decent breakfast as well. Close to port, tho mainly only Asian restaurants near hotel open on a Sunday which was fine.
Stayed 1 night in Feb 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind and helpful. My room met expectations, and they refreshed it daily. The only downside is location - I picked this hotel because I booked several day tours that offered hotel pickup from this location, but it was hard to find restaurants or shopping within walking distance. I would stay again though
Stayed 4 nights in Feb 2025

10/10 Excellent

Rocky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all it was an amazing stay
Stayed 1 night in Feb 2025

8/10 Good

Adam

All fine
Stayed 1 night in Feb 2025

10/10 Excellent

faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

warwick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff . Parking was very narrow and hard to get to. Otherwise enjoyed stay would use again.
Stayed 1 night in Jan 2025

8/10 Good

kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room, staff was lovely.
Stayed 1 night in Jan 2025

10/10 Excellent

faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bit out of the way, but nice and well priced

Nice hotel, good sized room and quite quiet. Breakfast was great and the staff were all very helpful.
Stayed 1 night in Jan 2025

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Close to all. Wonderful service friendly and efficient. Love the robot.
Stayed 4 nights in Jan 2025

8/10 Good

Sharyn

Stayed 1 night in Jan 2025