I didn’t stay in here I need my money back Just like it was rude in the room was messy and had roaches
I didn't like that their card machine doesn't accept ny debit card.
Tiayona was amazing great help went over and beyond. Everyone needs to be like her!
The staff was very nice. The room was very clean. The elevators don’t work consistently.
The room smells as you enter it smells as if the mop was dirty that cleaned the floor
ok. it was fine. I dont have much more to say about it
The staff is not at all friendly.. Room was not cleaned well. I( could see hair in refrigerator)... I gave ok rating since it was one night rental.
There was no ice machine. There was nothing to grab and go for the breakfast. The hallway was stuffy and smelled like smoke.
Like most extended stay hotels this contained a fridge and mini kitchen and facilities for laundry which makes everything convenient. The cleanliness of the room was alright but the door of the fridge was disgusting. It looked like rust or sauce or something splattered all over the fridge door. Since we didnt really use the kitchen that area was avoidable but it was really disgusting to look at. The carpet area of the room didn't look too clean and the tub still had a minor spots on it.
Check in was a bit of a hastle but it was right around 3pm! Room was very nice. Great location. No sheets in the pull out mattress or pillows for it though. Over all I’d rate this 7 out 10 and would stay here again.
The staff nice but one staff can't handle everything. The hotel is terrible, i got 2 rooms booked, but once of the two rooms there's some body already live in the property. They switched to difference room in different level then one room clean but the TV broken the light didn't work, the second room is uncleaned and smell so bad. I have complaint them again they swap out the room unclean to the room next to my room where are worst then other room all of them are un cleaned. Total i have 5 room change in three hours 4 room are have some issued, i thought just one night stay will come and go quickly until someone else open our room with their key then I tell myself it's done.
It was horrible the room was to little the staff weren’t courtesy, I ask can they take the trash she says no the trash room is down the hall. They never change the sheets or clean the room . I was there for 4 nights it was horrible. In order to get clean towels you had to bring the use towels to the front desk. Horrible!!!!
The hotel was very nice. I only had a short stay so did not use the kitchen features. Property was clean and suited my requirement of being close to where I was doing business.
Nunca fueron a limpiar el cuarto y yo tuve que ir a pedir toallas limpias porque nunca nos llevaron ni siquiera eso muy mala experiencia con la limpieza
It didn’t meet expectations as what was advertised online and what we have experienced before!
Pluses: good shower, comfortable bed, sofa, big refrigerator, quiet Minuses: inly 3 small pillows for a kingsize bed, leaking refrigerator, minimal breakfast - by 8 am ran out of muffins, no juice, only coffee, oatmeal & snacks
Located in Gwinnett Place, Extended Stay America - Atlanta - Gwinnett Place is adjacent to Pirates Cove Adventure Golf and within a 10-minute stroll of Gwinnett Place Mall. This 114-room hotel welcomes guests with in-room amenities like kitchens, MP3 docks, and sofa beds.
Order from room service to satisfy your hunger without leaving your room.
The 114 accommodations feature kitchens and space to spread out with sitting areas. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include MP3 docks, sofa beds, and coffee makers. Housekeeping is available on request.
Renovated in 2016, Extended Stay America - Atlanta - Gwinnett Place offers a fitness center, free WiFi in public areas, and coffee in a common area. Front-desk staff can assist with luggage storage and securing valuables. This hotel also has laundry facilities.
I didn’t stay in here I need my money back Just like it was rude in the room was messy and had roaches
I didn't like that their card machine doesn't accept ny debit card.
Thank you for being our guest and for your feedback. We are glad to see your overall stay at Extended Stay America was comfortable. Having said that, we regret any inconvenience you had with regard to the usage of a specific card. We hope you will visit us again when in our area. Sincerely, Hotel Management
Tiayona was amazing great help went over and beyond. Everyone needs to be like her!
Thank you for posting your kind review of Extended Stay America. We are delighted you enjoyed your stay at our hotel. We also appreciate your kind compliments about our staff member Tiayona, and we will be sure to share your comments with her as she will be so pleased. Thank you also for being our guest, and we look forward to seeing you back soon. Sincerely, Hotel Management
The staff was very nice. The room was very clean. The elevators don’t work consistently.
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. Your comments regarding the elevator were shared with our engineering department, and the problem has since been corrected. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The room smells as you enter it smells as if the mop was dirty that cleaned the floor
Thank you for your review. We regret the odor you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
ok. it was fine. I dont have much more to say about it
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
The staff is not at all friendly.. Room was not cleaned well. I( could see hair in refrigerator)... I gave ok rating since it was one night rental.
Thank you for your feedback. We are sorry for the cleanliness issue you encountered in your room and regret you did not have a positive experience with our associates. We have shared your comments with the housekeeping and front desk team to be more diligent in their efforts going forward so that it is not repeated again. We do hope you will stay with us another time so we can provide you with a better experience. Sincerely, Hotel Management
There was no ice machine. There was nothing to grab and go for the breakfast. The hallway was stuffy and smelled like smoke.
Thank you for your valuable feedback about your stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Kindly note, we provide ice trays for your convenience, so we do not have an ice machine. We are also sorry you were unable to take advantage of your grab-and-go breakfast. We are reviewing this situation with our staff to ensure these items are always well-stocked. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Thank you for your feedback of your recent visit. Please accept our apologies for the issues in your room. Our pest control provider has serviced our hotel, and we are working with our housekeeping team to ensure such issues do not happen in the future. If you have any queries unresolved regarding the charges, please reach out to us. We are sorry and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management