Bonita, Tamika and Keisha have WONDERFUL customer service. Even during this pandemic they made sure that all of our needs were met. I had a personal issues arise that caused me to check out earlier than I anticipated. Bonita went above and beyond to accommodate the changes that Orbitz couldn't resolve. I'm grateful for all her help. If my family and I need a home away from home, we would definitely return!!! Thank you to the whole staff!!!
The staff is very polite and friendly then most places
I think the staff is great! They are very helpful nd know me by name and always willing to help keep me happy. Especially Banita, she has gone above an beyond to help me with checkin, accommodations, securing my room and is extremely friendly! She sets a great example for others to follow. Please make sure to let her know how valuable she is to Extended Stay. Thanks
Check in was reasonable. I extended my stay via web prior to check-out the following morning. Nevertheless, an extremely rude female representative from the front desk comes by and bang on the door telling me it's past check-out time. I had to inform her that I extended my stay and I paid online. She checked her paperwork saying that it wasn't on her list. I said if you ran your list at 9:00 a.m I'm most certain guest whom extended their stay within the hour or two wouldn't be on your list. Now would they? She switch gears real quick and stated oh well... we need for you to come down to the front desk and sign some paperwork and renew your keys. WOULD DEFINITELY NOT RECOMMEND !!!
Price was average for area but the quality and bells and whistles we're the best. Unbelievably clean from parking lot to room, helpful staff and alot of included in the price extras like dishes, toaster, cutting boards, pots n pans exc....The room was large separated nicely to feel as a bedroom, sitting area w couch, chair and tv stand, kitchen w bar and 2 barstool along w a table n 2 chairs or nice work desk and big closet area.....will not regret booking w this location it is GREAT
Carpet and shower curtain both worn and torn. No dishes in the kitchen. Dark hallway. Breakfast very bad
My experience here was relaxing as always..its like my own little studio apartment and the beds are so comfortable...back in 2011 I use to live in one just like this for about 3 mos and I really loved it there as well...if you are looking for a temporary stay until you can find a permanent home I highly recommend this extended stay...any of them honestly!!! They all make you feel at home!!!
I was very disappointed with the overall condition of this hotel. The lobby and common areas were dirty, smelled bad and were worn down. The room was clean enough, but the walls are paper-thin, and there was a lot of commotion going on in adjacent rooms. A lot of people live here on an extended basis, so it has the feel of cheap housing. I didn't feel safe and was not comfortable.
This place was under construction. The office was a hotel room. The front desk operator checked me into a room that was already occupied. Would not recommend to anyone.
The staff was excellent and helpful. The facilities were outdated, there was a cockroach in the hallway, there was food in the hallway that was not cleaned when I left and it was still there when I returned in the afternoon, I also saw dirty socks in the hallway. I will not book this hotel again.
Clean nice location. The rooms are clean and spacious depending on what youre looking for rebarding space. The price is a little steep however but in a convenient location.
Nice and friendly staff. Always there to help when you need it.
Very pleasant, nice staff and location is perfect. Couldn't ask any better.
If you are on a budget then this is the place for you. It is modest and very affordable. Nothing fancy. The Gym doesn't have anything working. It is spacious enough. The Decorations in the room are nothing to write home about but adequate
This is NOT an acceptable place to stay for business or pleasure. The entire hotel is in disrepair. Cracks in door frame so you don't feel safe. Walls are dirty all over. Killed 6 bugs while there for one night stay.
Lobby is closed from 11:30 PM until 7:30 AM...no assistance! Grab and Go breakfast was wrappered muffins, granola bars and coffee. No juice or anything else! Staff messed up my credit card by charging me twice (prepaid thru travel agency). Person behind desk was not proficient behind the computer and it took forever to check in and I was #1 in line! I won't be back. I don't know how this chain survives other than having a fridge and microwave in your room!
It is comfortable, rooms are bigger size, good for the people who want to prepare food at hotel
Avalon is a short stroll from Extended Stay America - Atlanta - Alpharetta-Northpoint-East, and other popular attractions like North Point Mall are within a few miles (5 km). This 91-room hotel has in-room conveniences like kitchens, sitting areas, and refrigerators.
The 91 accommodations feature kitchens and space to spread out with sitting areas. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Guests of Extended Stay America - Atlanta - Alpharetta-Northpoint-East enjoy a fitness center, free WiFi in public areas, and a meeting room. Extended parking is available. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and laundry facilities.
Bonita, Tamika and Keisha have WONDERFUL customer service. Even during this pandemic they made sure that all of our needs were met. I had a personal issues arise that caused me to check out earlier than I anticipated. Bonita went above and beyond to accommodate the changes that Orbitz couldn't resolve. I'm grateful for all her help. If my family and I need a home away from home, we would definitely return!!! Thank you to the whole staff!!!
The staff is very polite and friendly then most places
Steven, thank you so much for the valuable comments about our hospitality. It was such a pleasure knowing you had an excellent stay and the highlight of your experience was the exemplary service provided by our team. Our associates thank you for praising their efforts. Please visit Extended Stay America soon for another memorable stay. Sincerely, Hotel Management
I think the staff is great! They are very helpful nd know me by name and always willing to help keep me happy. Especially Banita, she has gone above an beyond to help me with checkin, accommodations, securing my room and is extremely friendly! She sets a great example for others to follow. Please make sure to let her know how valuable she is to Extended Stay. Thanks
Steven, thank you for taking time to review your stay at Extended Stay America. Banita is a valued member of our team, so it is no surprise she took such great care of you. That is what we like to see! Please be assured that we will pass along your comments to her. We appreciate your review and look forward to having you stay with us again. Sincerely, Hotel Management
Check in was reasonable. I extended my stay via web prior to check-out the following morning. Nevertheless, an extremely rude female representative from the front desk comes by and bang on the door telling me it's past check-out time. I had to inform her that I extended my stay and I paid online. She checked her paperwork saying that it wasn't on her list. I said if you ran your list at 9:00 a.m I'm most certain guest whom extended their stay within the hour or two wouldn't be on your list. Now would they? She switch gears real quick and stated oh well... we need for you to come down to the front desk and sign some paperwork and renew your keys. WOULD DEFINITELY NOT RECOMMEND !!!
First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Price was average for area but the quality and bells and whistles we're the best. Unbelievably clean from parking lot to room, helpful staff and alot of included in the price extras like dishes, toaster, cutting boards, pots n pans exc....The room was large separated nicely to feel as a bedroom, sitting area w couch, chair and tv stand, kitchen w bar and 2 barstool along w a table n 2 chairs or nice work desk and big closet area.....will not regret booking w this location it is GREAT
Kim, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. Reviews such as yours mean a lot! Thanks again, and we look forward to welcoming you back. Sincerely, Hotel Management
Carpet and shower curtain both worn and torn. No dishes in the kitchen. Dark hallway. Breakfast very bad
Bob, we're sorry for the unpleasant experience you had while your stay with us. Also, please know, our kitchenware is kept at the front desk to ensure its cleanliness, and it is available on request. We apologize once more and will ensure our front desk staff offers clear communications about our offerings going forward. We hope you will see us again soon. Sincerely, General Manager
My experience here was relaxing as always..its like my own little studio apartment and the beds are so comfortable...back in 2011 I use to live in one just like this for about 3 mos and I really loved it there as well...if you are looking for a temporary stay until you can find a permanent home I highly recommend this extended stay...any of them honestly!!! They all make you feel at home!!!
Thank you for your review, filled with so many kind comments! We are thrilled to read you had a great stay with us at Extended Stay America. Thank you for recognizing Bonita, Tamika, and Keisha. They are the real assets to our team, and we will be sure to share your compliments. It was a pleasure hosting you, and we look forward to seeing you and your family again soon! Sincerely, Hotel Management