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Extended Stay America - Atlanta - Alpharetta-Northpoint-East

2.5 out of 5.0

Recent guest reviews

Check in was reasonable. I extended my stay via web prior to check-out the following morning. Nevertheless, an extremely rude female representative from the front desk comes by and bang on the door telling me it's past check-out time. I had to inform her that I extended my stay and I paid online. She checked her paperwork saying that it wasn't on her list. I said if you ran your list at 9:00 a.m I'm most certain guest whom extended their stay within the hour or two wouldn't be on your list. Now would they? She switch gears real quick and stated oh well... we need for you to come down to the front desk and sign some paperwork and renew your keys. WOULD DEFINITELY NOT RECOMMEND !!!

Price was average for area but the quality and bells and whistles we're the best. Unbelievably clean from parking lot to room, helpful staff and alot of included in the price extras like dishes, toaster, cutting boards, pots n pans exc....The room was large separated nicely to feel as a bedroom, sitting area w couch, chair and tv stand, kitchen w bar and 2 barstool along w a table n 2 chairs or nice work desk and big closet area.....will not regret booking w this location it is GREAT

Carpet and shower curtain both worn and torn. No dishes in the kitchen. Dark hallway. Breakfast very bad

My experience here was relaxing as always..its like my own little studio apartment and the beds are so comfortable...back in 2011 I use to live in one just like this for about 3 mos and I really loved it there as well...if you are looking for a temporary stay until you can find a permanent home I highly recommend this extended stay...any of them honestly!!! They all make you feel at home!!!

I was very disappointed with the overall condition of this hotel. The lobby and common areas were dirty, smelled bad and were worn down. The room was clean enough, but the walls are paper-thin, and there was a lot of commotion going on in adjacent rooms. A lot of people live here on an extended basis, so it has the feel of cheap housing. I didn't feel safe and was not comfortable.

This place was under construction. The office was a hotel room. The front desk operator checked me into a room that was already occupied. Would not recommend to anyone.

The staff was excellent and helpful. The facilities were outdated, there was a cockroach in the hallway, there was food in the hallway that was not cleaned when I left and it was still there when I returned in the afternoon, I also saw dirty socks in the hallway. I will not book this hotel again.

Clean nice location. The rooms are clean and spacious depending on what youre looking for rebarding space. The price is a little steep however but in a convenient location.

Nice and friendly staff. Always there to help when you need it.

Very pleasant, nice staff and location is perfect. Couldn't ask any better.

If you are on a budget then this is the place for you. It is modest and very affordable. Nothing fancy. The Gym doesn't have anything working. It is spacious enough. The Decorations in the room are nothing to write home about but adequate

This is NOT an acceptable place to stay for business or pleasure. The entire hotel is in disrepair. Cracks in door frame so you don't feel safe. Walls are dirty all over. Killed 6 bugs while there for one night stay.

Lobby is closed from 11:30 PM until 7:30 AM...no assistance! Grab and Go breakfast was wrappered muffins, granola bars and coffee. No juice or anything else! Staff messed up my credit card by charging me twice (prepaid thru travel agency). Person behind desk was not proficient behind the computer and it took forever to check in and I was #1 in line! I won't be back. I don't know how this chain survives other than having a fridge and microwave in your room!

It is comfortable, rooms are bigger size, good for the people who want to prepare food at hotel

Great service in the budget, provides the kitchen good for people who wants veg food .

Not the best around. rooms and corridors smells a lot.

Great hotel with nice amenities, recommended. Supporting staff! Highly recommended for the price.

The staff has verubfriendlu and helpful. The manager had a lot of local information that made getting around easier. Was nice for a no frills hotel.

This was a relatively inexpensive, decent hotel for a one-night stay for a Widespread Panic concert. Clean, very quiet, conveniently located for the concert.

I want to thank the staff, especially Ms. Mary for the hospitality, knowledge of the local restaurant scene and for being so courteous to me and my dog Teddy!

3331 Old Milton Pkwy Alpharetta GA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located within a mile (2 km) of Avalon, Extended Stay America - Atlanta - Alpharetta-Northpoint-East is within 3 miles (5 km) of North Point Mall. This 91-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Verizon Wireless Amphitheater and Golf Club of Georgia are also near this Alpharetta hotel.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.


Rooms

All 91 air-conditioned accommodations feature kitchens and space to spread out with sitting areas. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

At Extended Stay America - Atlanta - Alpharetta-Northpoint-East, guests have access to a fitness center, free WiFi in public areas, and a meeting room. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and laundry facilities.

Guest reviews for Extended Stay America - Atlanta - Alpharetta-Northpoint-East

Everyone (4) Business (13) Couples (1) Family (4) Other (1)
1

extremely rude & super ignorant staff ! ! !

Everyone

Check in was reasonable. I extended my stay via web prior to check-out the following morning. Nevertheless, an extremely rude female representative from the front desk comes by and bang on the door telling me it's past check-out time. I had to inform her that I extended my stay and I paid online. She checked her paperwork saying that it wasn't on her list. I said if you ran your list at 9:00 a.m I'm most certain guest whom extended their stay within the hour or two wouldn't be on your list. Now would they? She switch gears real quick and stated oh well... we need for you to come down to the front desk and sign some paperwork and renew your keys. WOULD DEFINITELY NOT RECOMMEND !!!

By , from Alpharetta, GA on Feb 14, 2018

Review comment responded on Feb 16, 2018

First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management

5

accommodation to fit everyone's wish list

Everyone

Price was average for area but the quality and bells and whistles we're the best. Unbelievably clean from parking lot to room, helpful staff and alot of included in the price extras like dishes, toaster, cutting boards, pots n pans exc....The room was large separated nicely to feel as a bedroom, sitting area w couch, chair and tv stand, kitchen w bar and 2 barstool along w a table n 2 chairs or nice work desk and big closet area.....will not regret booking w this location it is GREAT

By , from GA on Feb 7, 2018

Review comment responded on Feb 9, 2018

Kim, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. Reviews such as yours mean a lot! Thanks again, and we look forward to welcoming you back. Sincerely, Hotel Management

2

a major disappointment

Everyone

Carpet and shower curtain both worn and torn. No dishes in the kitchen. Dark hallway. Breakfast very bad

By , from Dallas, Tx on Aug 23, 2017

Review comment responded on Aug 25, 2017

Bob, we're sorry for the unpleasant experience you had while your stay with us. Also, please know, our kitchenware is kept at the front desk to ensure its cleanliness, and it is available on request. We apologize once more and will ensure our front desk staff offers clear communications about our offerings going forward. We hope you will see us again soon. Sincerely, General Manager

5
Everyone

My experience here was relaxing as always..its like my own little studio apartment and the beds are so comfortable...back in 2011 I use to live in one just like this for about 3 mos and I really loved it there as well...if you are looking for a temporary stay until you can find a permanent home I highly recommend this extended stay...any of them honestly!!! They all make you feel at home!!!

By , from Atlanta on Apr 15, 2017

2

look elsewhere

BusinessTravelers

I was very disappointed with the overall condition of this hotel. The lobby and common areas were dirty, smelled bad and were worn down. The room was clean enough, but the walls are paper-thin, and there was a lot of commotion going on in adjacent rooms. A lot of people live here on an extended basis, so it has the feel of cheap housing. I didn't feel safe and was not comfortable.

By , from Raleigh, NC on Dec 29, 2016

2

not a nice place

BusinessTravelers

This place was under construction. The office was a hotel room. The front desk operator checked me into a room that was already occupied. Would not recommend to anyone.

By on Oct 17, 2015

1

business trip

BusinessTravelers

The staff was excellent and helpful. The facilities were outdated, there was a cockroach in the hallway, there was food in the hallway that was not cleaned when I left and it was still there when I returned in the afternoon, I also saw dirty socks in the hallway. I will not book this hotel again.

By on Mar 10, 2015

5

family trip

Families

Clean nice location. The rooms are clean and spacious depending on what youre looking for rebarding space. The price is a little steep however but in a convenient location.

By on Jan 8, 2015

3

travel man

Families

Nice and friendly staff. Always there to help when you need it.

By on Dec 1, 2014

3

nice getaway

Families

Very pleasant, nice staff and location is perfect. Couldn't ask any better.

By on Dec 1, 2014