Embassy Suites used to be my go-to chain because they tended to be upscale, have nice rooms, a restaurant/bar, and offered good value. Maybe it's the covid world we live in or maybe it's Alpharetta which seems to be in decline, but this property was a definite "meh", nothing special. One issue I had was even though their website praised their on-site restaurant, that restaurant was long gone. After a long day of international travel and business dealings, I just wanted to check in, put on some comfy clothes, and eat on-site. Instead, I had to go elsewhere to eat...unless I wanted their snack foods, like a convenience store, off the lobby. Sorry, ES, my love affair is over.
Nice facility, but took longer than should have to check in.
E
The air conditioning in my room #225, was not good at all. We had to go buy a fan to have any air movement at all. The people and staff were great, but the no AC was a big problem for a $250 / night room.
a
I got to this hotel probably 3-4 hours after booking it & they said they did not have a reservation in my name & they advised they were all booked & I needed to contact Or it’s since I went through them to find me another room & now they are not going to refund my money even though I showed up but didn’t get to stay because they dropped the ball & did not have a room for me. That is pathetic, I could understand if I didn’t show up but since I did & they are the ones that didn’t have a room for me then they should definitely refund my money.
Laundry on site!!!!! I LOVE THIS AND THE COOKING OF BREAKFAST AGAIN!!!
The mob of children in the pool with no parents in site! No staff controlling what’s going on. Kids running the halls at 10 PM and shouting at adults about politics and threatening them.. despicable! Worst hotel experience I’ve ever had anywhere. Not to mention I booked a king suite 5 minutes before pulling up and supposedly it wasn’t available... SMH.
The room was extremely nasty old and set up it listed that the room had been remodeled but that was a lie it smells like
The staff are polite and informative. The rooms were clean and everything with our stay here has went well.
Did not like only one working elevatorother than that okay
2nd time staying here and it was nice just the same. Love the location close to good eats and shopping!
Very nice staff and the breakfast buffet was awesome!
When checking in the desk attendant was already frustrated with someone on the phone and was a little rude. Then they put me and my family in an ajoining room where there was no lock to keep the other guest from coming through the door. We slept with a chair against the door.
Website states a shuttle is available for locations within five miles. This is not accurate. Breakfast omelette line was painfully slow. Should have saved money and stayed elsewhere.
It is a motel. It looks cheap, it smells cheap. The decor is very tired The facilities are minimal. It is just below average hotel or above average motel
Was not told when booking hotel that it was under construction for starters pool was closed under construction bar was closed under construction room service was over they gave me a water and bag of chips parking lot was full they had no one shoveling but there were 4 guys just standing around front desk doing nothing etc....
Sadly the hotel was under remodeling & the pool was closed. The walls were paper thin & ourneighbors had the tv on all night.
This is my hotel from now on. I really enjoyed the breakfast in the manager special and all the other amenities the hotel had to offer. I will be back very soon .
Embassy Suites by Hilton Atlanta Alpharetta places you within 2 miles (3 km) of popular sights like North Point Mall and Avalon. This 3.5-star hotel has 150 rooms and welcomes guests with free breakfast, an indoor pool, and free in-room WiFi.
Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:00 AM. Unwind at the end of the day with a drink at the bar/lounge, or chat with other guests at the free daily manager's reception.
All 150 heated accommodations feature living rooms. Guests can expect 43-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and Tempur-Pedic beds with premium bedding ensure a restful night. Other standard amenities include iPod docks, sofa beds, and microwaves. Housekeeping is available on request.
At Embassy Suites by Hilton Atlanta Alpharetta, guests enjoy an indoor pool, a gym, and free WiFi in public areas. You can put free parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a 24-hour business center, and express check-out.
Embassy Suites used to be my go-to chain because they tended to be upscale, have nice rooms, a restaurant/bar, and offered good value. Maybe it's the covid world we live in or maybe it's Alpharetta which seems to be in decline, but this property was a definite "meh", nothing special. One issue I had was even though their website praised their on-site restaurant, that restaurant was long gone. After a long day of international travel and business dealings, I just wanted to check in, put on some comfy clothes, and eat on-site. Instead, I had to go elsewhere to eat...unless I wanted their snack foods, like a convenience store, off the lobby. Sorry, ES, my love affair is over.
Nice facility, but took longer than should have to check in.
Thank you for your review Andrew and please accept our sincere apology for any delays you experienced. We hope to see you again soon!
E
Thanks for your excellent rating!
The air conditioning in my room #225, was not good at all. We had to go buy a fan to have any air movement at all. The people and staff were great, but the no AC was a big problem for a $250 / night room.
a
I got to this hotel probably 3-4 hours after booking it & they said they did not have a reservation in my name & they advised they were all booked & I needed to contact Or it’s since I went through them to find me another room & now they are not going to refund my money even though I showed up but didn’t get to stay because they dropped the ball & did not have a room for me. That is pathetic, I could understand if I didn’t show up but since I did & they are the ones that didn’t have a room for me then they should definitely refund my money.
Laundry on site!!!!! I LOVE THIS AND THE COOKING OF BREAKFAST AGAIN!!!
Hi Sharon, Thank you for staying with us! We appreciate your great feedback and I'm so glad to hear that you enjoyed your stay. We hope to welcome you back in the near future!
The mob of children in the pool with no parents in site! No staff controlling what’s going on. Kids running the halls at 10 PM and shouting at adults about politics and threatening them.. despicable! Worst hotel experience I’ve ever had anywhere. Not to mention I booked a king suite 5 minutes before pulling up and supposedly it wasn’t available... SMH.
Hi and thank you for your feedback. I'm truly sorry about your recent experience with us and I can guarantee you that this is not standard for our property. We appreciate you letting us know so that we can work on fixing these issues. We hope that you give us another opportunity to serve you in the future.
The room was extremely nasty old and set up it listed that the room had been remodeled but that was a lie it smells like
I'm so sorry to hear about your room. We remodeled all of our guest rooms in Summer of 2018 and try to keep up with them with preventative maintenance. I truly apologize that this was not the case in your room. We will take your comments into consideration so that we can work on continuously improving our guest experience
The staff are polite and informative. The rooms were clean and everything with our stay here has went well.
We are so happy you enjoyed your stay! We look forward to seeing you soon!
Robert, we are so sorry to hear you weren't happy with your experience. We hope to have our full food and beverage operation completely operational for dinner in the very near future.