Property design is really good! But front-desk staff is very dull and really tested my patience. Rooms were clean.
Hotel rooms are smelling smoke etc
Old, run-down, not very clean. Some bugs in the room. Ran out of cups for coffee for two days. Disinterested staff.
Elevator not working. Free Wi-fi inadequate. Enough but two light bulbs burned out simultaneously my last night there. Final insult
It was very clean! Also I enjoyed the quiet and safe area.
Literally no breakfast. No spoons for the whole week despite repeated reminders.
Checkout was unbearable, the elevator was inoperable and I was on the 3rd floor.
Moving to Atlanta so we needed a hotel for a night. Checked in late with three kids. Went into the room to find other people in the room. They had no other rooms. Never again.
Staff friendly. Clean. Pool. Comfortable room. Great location
Floor was sticky and had roaches in the room. Had bad smell all over the property
Everything has been great, the staff is amazing and my kids enjoy the grab and breakfast
Room had a kitchenette. Room smelled like fried fish.
Economical stay. Even though there was a card stating someone reviewed my room for clenliness there was a dirty towel outside my door but worse there was one on the toilet tank which was wet and my guess it was used to wipe the toilet but was left on the tank. Overall the room was clean with that exception.
Staff was super friendly and accommodating. Nice hotel, would recommend.
Great location to the Avalon and Northpoint Community Church
The suite was clean and comfortable. Good location and great price.
Everything was great. The staff was helpful and plenty of restaurants nearby. Price was reasonable.
I stayed here twice, first time smelt like smoke and there were no towels in my room (luckily I had a basket full of towels I just washed before getting on the road, something told me to bring them). I complained about this a few days later after getting home and the lady offered me a free nights stay over the phone. Next time in Atlanta I stayed at this hotel and my room smelt like smoke again. I can stand it but the room should not say nonsmoking if it clearly is being smoked in. This time I had towels and the room is nice looking aside from the scent. Do not look forward to travel size lotions and shampoos (things of that sort) this hotel does not offer them. This is an inexpensive place to stay, it is not terrible and they allow for late check in but it is one of my least favorite hotel experiences I have had in Atlanta. My usual is the Westin Perimeter I was just being cheap this visit.
Rooms and towels could have been cleaner. People were nice. Grab and go breakfast was uninspired.
Within a short walk of Northside/Alpharetta Medical Campus, Extended Stay America Suites Atlanta Alpharetta Northpoint W is within a mile (2 km) of Avalon. This 90-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
The 90 accommodations feature kitchens and space to spread out with sitting areas. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. MP3 docks, coffee makers, and phones are also standard. Housekeeping is available on request.
Guests of Extended Stay America Suites Atlanta Alpharetta Northpoint W enjoy a gym, free WiFi in public areas, and a seasonal outdoor pool. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area and laundry facilities.
Property design is really good! But front-desk staff is very dull and really tested my patience. Rooms were clean.
Hotel rooms are smelling smoke etc
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Old, run-down, not very clean. Some bugs in the room. Ran out of cups for coffee for two days. Disinterested staff.
Bob, thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback about the condition of our property will help us improve our future guest experiences moving forward. Please accept our apologies for the inconvenience caused to you due to insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure the procedures are being followed to prevent such incidents. We are are also sorry for the lack of cups. Your concern regarding the cups is shared with the appropriate team to be well-equipped in the future. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Elevator not working. Free Wi-fi inadequate. Enough but two light bulbs burned out simultaneously my last night there. Final insult
Thank you for staying at our hotel. We are really sorry for the maintenance issues you encountered while you were here and regret your visit was not a pleasant one. We have taken note of your feedback and have shared it with the appropriate individuals to ensure it is not repeated again. We do hope you give us another chance to prove that we have changed and take your comments seriously. Sincerely, Hotel Management
It was very clean! Also I enjoyed the quiet and safe area.
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our well-maintained property. We appreciate your feedback and hope to welcome you again soon. Sincerely, Hotel Management
Literally no breakfast. No spoons for the whole week despite repeated reminders.
We appreciate you being our guest and providing your feedback. We are sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Usually, our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Checkout was unbearable, the elevator was inoperable and I was on the 3rd floor.
Thank you for choosing to stay with us recently and for taking the time to give us your feedback. We apologize that the elevator was not functioning properly while you were here. We have an ongoing maintenance schedule to stay on top of equipment issues so we regret that this occurred during your stay. We have corrected the problem so that none of our guests are inconvenienced going forward. Thank you again for your valuable feedback. We hope to see you again soon. Sincerely, Hotel Management
Moving to Atlanta so we needed a hotel for a night. Checked in late with three kids. Went into the room to find other people in the room. They had no other rooms. Never again.
Thank you for the review of your stay. We are sorry for the unfortunate situation you experienced and for not accommodating you this time. We also regret the inconvenience it may have caused. Thank you again, and we hope to provide you and your family with a better experience on your next stay. Sincerely, Hotel Management
Staff friendly. Clean. Pool. Comfortable room. Great location
Thank you for taking the time to share about your stay. We are glad to know you loved our courteous associates and that our location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Thank you for being our guest. It's so nice to know you found your suite comfortable and that you had an overall pleasant visit. However, we are sorry for the issues you experienced when communicating with our front desk team. We have discussed your concerns with the appropriate staff members to ensure we better serve our guests. Thank you for taking time to provide us with your honest feedback, and we hope we will have another chance to provide you with better service the next time you visit this area. Sincerely, Hotel Management