Wasn't clean item from other guess we're left behind
Facilities upgrade needed. Phone cord in the room was cut. Digital signal went out on TV.
They were unprofessional, lazy and not empathetic at all. Everyone had attitudes
Got the the hotel at 12:30 at night. Hotel was overbooked. I had made reservations 3 mths ago. Got there with two small children in the car to find out it was overbooked and couldn't accomodate us in the middle of the night. Spent two hours on the phone with Orbitz trying to book another hotel. Horrible experience. The hotel blamed it on Orbitz. Will never book again!!
This is a an OK hotel but old and the location is pretty bad not near the subway at all also it just seems like it needs an overall refit serve the purpose but won’t stay there again
Very clean room. Good breakfast selections. Excellent location. Helpful staff.
They gave away my room even though I confirmed it by email and phone
the reception staff was very pleasant and accommodating. kitchen staff was on her bluetooth while replenishing food for the guests. i found that to be very unsettling to hear her personal conversation during breakfast or anytime. that was very unprofessional. my family and i were out of the hotel for the day only to return and find that our room had not been serviced while we were away. the reception staff gave us the last few bath towels that she had at the front desk. complimentary cookies were not replenished frequently
Arrived late - the late night front desk team members were awesome and went out of their way to be helpful. The room was clean but a little shabby. An update is probably in order to some of the rooms with older carpeting (a couple of fixtures in the bathroom appeared to have been defaced) I smoke cigars and the smoking area outside was clean, quiet and a great place to enjoy some fresh air quietly and safely even if you don't smoke. The continental breakfast is simple but well stocked. There was only decaf coffee available which should never be the case in the morning. Keep the coffee brewing! :) Overall a good stay.
The staff were friendly especially Trina at the breakfast area,we were late for breakfast but she made accommodations for the kids to have their cereal and even the next day she approached us to make sure the kids had their cereal for that morning, she has a heart of gold great customer service from her
There was a huge power outage at hotel. They don’t even have a power back up for rooms. It was pitch dark. I got hurt too while trying to find my way to bathroom. There wasn’t even an apology from Hotel staff.
Property could definitely use an update and deep cleaning. There was paint drips on the foot stool that had never been cleaned up and the rugs in the hall was very worn,
Liked location being close to Downtown and price. Shower water pressure was weak.
Front desk was amazing, breakfast was good, location waa also good,
The front desk manager was absolutely amazing and very helpful and pleasant. The hotel on the other hand is gross and they have BED BUGS
Staff was super friendly location was exactly what I needed
Located in Summerhill within a short walk of Georgia State Stadium, Country Inn & Suites by Radisson, Atlanta Downtown South at Turner Field, GA is within 2 miles (3 km) of other popular sights such as Zoo Atlanta. This 94-room hotel has an outdoor pool, a 24-hour fitness center, and free in-room WiFi.
All 94 soundproofed rooms provide washers/dryers, microwaves, and refrigerators. Guests can expect to find cable TV and stay connected with free WiFi. Pillowtop beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free newspapers, and free local calls.
Guests of Country Inn & Suites by Radisson, Atlanta Downtown South at Turner Field, GA have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. RV, bus, and truck parking is available. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.
Wasn't clean item from other guess we're left behind
Facilities upgrade needed. Phone cord in the room was cut. Digital signal went out on TV.
Dear Anonymous, We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.
Thank you for reviewing your stay with us.
They were unprofessional, lazy and not empathetic at all. Everyone had attitudes
I'm so sorry that you felt this way about your stay with us. Thanks for your feedback it's being heard. Your concerns are being heard.
Got the the hotel at 12:30 at night. Hotel was overbooked. I had made reservations 3 mths ago. Got there with two small children in the car to find out it was overbooked and couldn't accomodate us in the middle of the night. Spent two hours on the phone with Orbitz trying to book another hotel. Horrible experience. The hotel blamed it on Orbitz. Will never book again!!
I'm sorry you didn't have a great experience with us. I do apologize for not being able to accommodate you and your family at those early hours in the morning. Unfortunately those third party reservations sites do not care if the physical hotel is booked or overbooked.
This is a an OK hotel but old and the location is pretty bad not near the subway at all also it just seems like it needs an overall refit serve the purpose but won’t stay there again
We are sorry to see you didn't have a great experience with us. Please call the front desk so we can look into your concerns. Best regards
Very clean room. Good breakfast selections. Excellent location. Helpful staff.
They gave away my room even though I confirmed it by email and phone
the reception staff was very pleasant and accommodating. kitchen staff was on her bluetooth while replenishing food for the guests. i found that to be very unsettling to hear her personal conversation during breakfast or anytime. that was very unprofessional. my family and i were out of the hotel for the day only to return and find that our room had not been serviced while we were away. the reception staff gave us the last few bath towels that she had at the front desk. complimentary cookies were not replenished frequently
Dear Guest, We apologize for the issues you encountered during your stay with us. We are working to get these issues fixed.
Dear Guest, We apologize for the issues you encountered during your stay with us. We are working to get these issues fixed.
Dear Brittany, We are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. We will use your comments about your experience as a guest here as a training opportunity with our housekeeping team.