Skip to main content
Beginning of main content

Recent guest reviews

No frills hotel that barely covers the basics. Although there is a full kitchen, but no dishes, coffee maker, silverware, etc in the room. You can "checkout" all these items from the front desk. The info card in the room says they will deliver it to your room, but they require you come get them. No soap or dishcloth given to wash them. No hairdryer in the bathroom. Or bathroom amenities like shampoo & conditioner. Just a bar of soap. Room was clean and in ok condition(minus broken fridge door handle) but no maid service unless you wanted to pay extra for it. It's very much a "do it yourself" kinda of stay. Location is good and pet friendly which was the selling point of the hotel for me.

The floors in the room needed more cleaning. The staff were excellent.

We came down for so called breakfast which was not. Not even coffee. At desk they said it was first come first served even though we were in appropriate time frame.

The staff was very friendly and accommodating. The location was great

Great deal. Good location . Room was clean. Staff was friedly.

Great front desk staff, very friendly and informative.

While the room was comfortable there was basically no staff, the kitchen was empty of basic necessities, and to get anything one had to go down to lobby to get it. Ie glasses, cups, coffee pot, shampoo. Grossly understaffed and unsupplied.

Welcoming staff. However, at check-out the attendant was more absent than present. Spacious, clean room: an exceptional find for budget price.

Excellent place to stay when traveling with a dog!

Other hotels in the area are 30% to 300% more expensive. Still I’d hou want to buy your own coffee grinds, front desk will provide a coffee maker for you. It’s clean, friendly staff, coffee in the lobby. I will stay there again.

Room had a smell, no iron, bathroom sink leaked Staff was nice but the hotel overall is old and I would not sati there again

I booked 1night and extended it to 2 on a holiday weekend. Because I had booked the first night through Orbitz they gave me the second night at a discount from the elevated holiday rates. Nice bed and convenient location

Resonably priced nofrills hotel with kitchenette. Close to Mall, Downtown Asheville and Biltmore. Clean rooms, friendly staff.

The staff was wonderful, the location was excellent and it was quiet and peaceful.

My friend and I went to Asheville to check out the city mostly to see whether or not it would be a good place to move. While the hotel itself was not right in downtown, it was easy to get everywhere we wanted to go from the hotel. The hotel itself was clean and everyone was friendly. It was not loud or uncomfortable. We did not really ever use their breakfast options as finding good local brunch places is a thing with us, but it was nice to know that grab and go stuff was available. Overall the experience was very enjoyable. The only real negative was that the pillows were not as comfortable as they could have been, but they weren't the worst I've ever encountered in a hotel either.

Worked perfectly for our needs. Not a long trip so we didn't get to experience the long stay comfort but it worked.

I booked this hotel last minute and I was worried about it. BUT, the location was perfect. It was just about a mile from downtown Asheville. The staff members were super friendly, and the hotel was very clean. I will definitely book again at this hotel next time I visit!

Kenilworth Knoll Asheville NC

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

The Orange Peel is within 2 miles (3 km) of Extended Stay America - Asheville - Tunnel Road while other popular attractions such as U.S. Cellular Center are within 3 miles (5 km). This hotel has 101 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

The 101 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are other standard amenities. Housekeeping is available on request.


Property features

Guests of Extended Stay America - Asheville - Tunnel Road enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is included with your stay. Front-desk staff can help secure valuables, and provide local restaurant recommendations. This smoke-free hotel also has a picnic area.

Room options

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Studio, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Guest reviews for Extended Stay America - Asheville - Tunnel Road

Everyone (14) Couples (13) Business (4) Family (8) Friends (4) Other (6)
3
Business Business Travelers

No frills hotel that barely covers the basics. Although there is a full kitchen, but no dishes, coffee maker, silverware, etc in the room. You can "checkout" all these items from the front desk. The info card in the room says they will deliver it to your room, but they require you come get them. No soap or dishcloth given to wash them. No hairdryer in the bathroom. Or bathroom amenities like shampoo & conditioner. Just a bar of soap. Room was clean and in ok condition(minus broken fridge door handle) but no maid service unless you wanted to pay extra for it. It's very much a "do it yourself" kinda of stay. Location is good and pet friendly which was the selling point of the hotel for me.

By on Oct 11, 2019

Review comment responded on Oct 11, 2019

Thank you for choosing to stay with us. Although you were happy with our location and pet-friendly rooms, we are sorry you were disappointed with the bathroom amenities and our kitchenware policy. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their bath amenities such as hairdryers and toiletries. Your feedback is much appreciated, and we hope to have another opportunity to welcome you back the next time you are in our area. Sincerely, Hotel Management

4
Partner Couples

The floors in the room needed more cleaning. The staff were excellent.

By on Jun 28, 2019

Review comment responded on Jun 28, 2019

It is nice to read the review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are glad we were successful in doing so during your stay. Your comments regarding the cleanliness have been shared with the appropriate team. Thank you again, and we hope to welcome you back soon. Sincerely, Hotel Management

3
Everyone

We came down for so called breakfast which was not. Not even coffee. At desk they said it was first come first served even though we were in appropriate time frame.

By on Jun 7, 2019

Review comment responded on Jun 7, 2019

Thank you for being our guest. We are sorry you weren’t able to take advantage of our breakfast offerings. This is not the kind of experience we would like our guests to leave with, and your feedback has been discussed with the concerned team to find out what went wrong. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management

4
Everyone

The staff was very friendly and accommodating. The location was great

By on May 14, 2019

Review comment responded on May 14, 2019

Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We are also glad you liked our location. We hope you will stay with us again the next time you visit the city.  Sincerely, Hotel Management

4
Everyone

By on Apr 18, 2019

Review comment responded on Apr 19, 2019

All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management

4
Families

Great deal. Good location . Room was clean. Staff was friedly.

By on Feb 19, 2019

Review comment responded on Feb 20, 2019

Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed your our ideal location, found your suite comfortable and our staff friendly and professional. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management

5
Everyone

By on Jan 1, 2019

Review comment responded on Jan 4, 2019

We are thrilled to receive your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to serving you again at Extended Stay America. Sincerely, Hotel Management

5
Everyone

Great front desk staff, very friendly and informative.

By on Oct 29, 2018

Review comment responded on Oct 30, 2018

Thank you for being our guest at Extended Stay America. We are delighted to know you had an outstanding stay with us and were impressed with our courteous associates. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management

2
Everyone

While the room was comfortable there was basically no staff, the kitchen was empty of basic necessities, and to get anything one had to go down to lobby to get it. Ie glasses, cups, coffee pot, shampoo. Grossly understaffed and unsupplied.

By on Oct 9, 2018

Review comment responded on Oct 12, 2018

We are sorry you were unhappy with our hotel policy and regret the inconvenience. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management

4
Everyone

Welcoming staff. However, at check-out the attendant was more absent than present. Spacious, clean room: an exceptional find for budget price.

By on Mar 23, 2018

Review comment responded on Mar 24, 2018

Thanks for being our guest at Extended Stay America. We are delighted to read you were impressed with your room and that you found us to be a good value. Your feedback in regard to service will be shared with our front desk so we can improve our guest experience. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management

Extended Stay America - Asheville - Tunnel Road

6 Kenilworth Knoll, Asheville, NC 28805
url importing https://www.orbitz.com/Asheville-Hotels-Extended-Stay-America---Asheville---Tunnel-Road.h104203-p2.Hotel-Reviews