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Recent guest reviews

This property advertises that breakfast is included. What they consider breakfast is coffee and some cup cakes in plastic wrapping and some dry oat meal in packages. The entire “breakfast” fits on a small credenza in the lobby. At my visit to this “breakfast” bar hot water wasn’t even available. Only coffee.

We like the place , clean supplies are ok, but should be the breakfast to add more eggs , bagels and fruits . Anyway a little pricey but should be add more littlenof those breakfast ! Smile !

No frills hotel that barely covers the basics. Although there is a full kitchen, but no dishes, coffee maker, silverware, etc in the room. You can "checkout" all these items from the front desk. The info card in the room says they will deliver it to your room, but they require you come get them. No soap or dishcloth given to wash them. No hairdryer in the bathroom. Or bathroom amenities like shampoo & conditioner. Just a bar of soap. Room was clean and in ok condition(minus broken fridge door handle) but no maid service unless you wanted to pay extra for it. It's very much a "do it yourself" kinda of stay. Location is good and pet friendly which was the selling point of the hotel for me.

The floors in the room needed more cleaning. The staff were excellent.

We came down for so called breakfast which was not. Not even coffee. At desk they said it was first come first served even though we were in appropriate time frame.

The staff was very friendly and accommodating. The location was great

Great deal. Good location . Room was clean. Staff was friedly.

Great front desk staff, very friendly and informative.

While the room was comfortable there was basically no staff, the kitchen was empty of basic necessities, and to get anything one had to go down to lobby to get it. Ie glasses, cups, coffee pot, shampoo. Grossly understaffed and unsupplied.

Welcoming staff. However, at check-out the attendant was more absent than present. Spacious, clean room: an exceptional find for budget price.

Excellent place to stay when traveling with a dog!

Other hotels in the area are 30% to 300% more expensive. Still I’d hou want to buy your own coffee grinds, front desk will provide a coffee maker for you. It’s clean, friendly staff, coffee in the lobby. I will stay there again.

Room had a smell, no iron, bathroom sink leaked Staff was nice but the hotel overall is old and I would not sati there again

I booked 1night and extended it to 2 on a holiday weekend. Because I had booked the first night through Orbitz they gave me the second night at a discount from the elevated holiday rates. Nice bed and convenient location

Resonably priced nofrills hotel with kitchenette. Close to Mall, Downtown Asheville and Biltmore. Clean rooms, friendly staff.

Kenilworth Knoll Asheville NC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Laundry facilities
  • 24-hour front desk

Extended Stay America - Asheville - Tunnel Road places you within 2 miles (3 km) of popular sights like The Orange Peel and Pack Square. This 101-room hotel welcomes guests with in-room amenities like kitchens, refrigerators, and microwaves.


Rooms

The 101 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.


Property features

Guests of Extended Stay America - Asheville - Tunnel Road enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. This smoke-free hotel also has a picnic area.

Room options

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for Extended Stay America - Asheville - Tunnel Road

Everyone (17) Couples (13) Business (4) Family (8) Friends (4) Other (6)
2
Business Business

This property advertises that breakfast is included. What they consider breakfast is coffee and some cup cakes in plastic wrapping and some dry oat meal in packages. The entire “breakfast” fits on a small credenza in the lobby. At my visit to this “breakfast” bar hot water wasn’t even available. Only coffee.

By on Dec 23, 2019

Review comment responded on Dec 23, 2019

Mack, thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management

5
Everyone

By on Dec 8, 2019

5
Everyone

By on Dec 2, 2019

4
Everyone

We like the place , clean supplies are ok, but should be the breakfast to add more eggs , bagels and fruits . Anyway a little pricey but should be add more littlenof those breakfast ! Smile !

By on Nov 24, 2019

Review comment responded on Nov 25, 2019

Thank you for your recent stay at Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We will also make a note of your feedback as we plan any changes to our breakfast offerings. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management

3
Business Business

No frills hotel that barely covers the basics. Although there is a full kitchen, but no dishes, coffee maker, silverware, etc in the room. You can "checkout" all these items from the front desk. The info card in the room says they will deliver it to your room, but they require you come get them. No soap or dishcloth given to wash them. No hairdryer in the bathroom. Or bathroom amenities like shampoo & conditioner. Just a bar of soap. Room was clean and in ok condition(minus broken fridge door handle) but no maid service unless you wanted to pay extra for it. It's very much a "do it yourself" kinda of stay. Location is good and pet friendly which was the selling point of the hotel for me.

By on Oct 11, 2019

Review comment responded on Oct 11, 2019

Thank you for choosing to stay with us. Although you were happy with our location and pet-friendly rooms, we are sorry you were disappointed with the bathroom amenities and our kitchenware policy. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their bath amenities such as hairdryers and toiletries. Your feedback is much appreciated, and we hope to have another opportunity to welcome you back the next time you are in our area. Sincerely, Hotel Management

4
Partner Couples

The floors in the room needed more cleaning. The staff were excellent.

By on Jun 28, 2019

Review comment responded on Jun 28, 2019

It is nice to read the review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are glad we were successful in doing so during your stay. Your comments regarding the cleanliness have been shared with the appropriate team. Thank you again, and we hope to welcome you back soon. Sincerely, Hotel Management

3
Everyone

We came down for so called breakfast which was not. Not even coffee. At desk they said it was first come first served even though we were in appropriate time frame.

By on Jun 7, 2019

Review comment responded on Jun 7, 2019

Thank you for being our guest. We are sorry you weren’t able to take advantage of our breakfast offerings. This is not the kind of experience we would like our guests to leave with, and your feedback has been discussed with the concerned team to find out what went wrong. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management

4
Everyone

The staff was very friendly and accommodating. The location was great

By on May 14, 2019

Review comment responded on May 14, 2019

Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We are also glad you liked our location. We hope you will stay with us again the next time you visit the city.  Sincerely, Hotel Management

4
Everyone

By on Apr 18, 2019

Review comment responded on Apr 19, 2019

All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management

4
Family

Great deal. Good location . Room was clean. Staff was friedly.

By on Feb 19, 2019

Review comment responded on Feb 20, 2019

Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed your our ideal location, found your suite comfortable and our staff friendly and professional. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management

Extended Stay America - Asheville - Tunnel Road

6 Kenilworth Knoll, Asheville, NC 28805
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