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Extended Stay America - Asheville - Tunnel Road

2.5 out of 5.0

Recent guest reviews

Welcoming staff. However, at check-out the attendant was more absent than present. Spacious, clean room: an exceptional find for budget price.

Excellent place to stay when traveling with a dog!

Other hotels in the area are 30% to 300% more expensive. Still I’d hou want to buy your own coffee grinds, front desk will provide a coffee maker for you. It’s clean, friendly staff, coffee in the lobby. I will stay there again.

Room had a smell, no iron, bathroom sink leaked Staff was nice but the hotel overall is old and I would not sati there again

I booked 1night and extended it to 2 on a holiday weekend. Because I had booked the first night through Orbitz they gave me the second night at a discount from the elevated holiday rates. Nice bed and convenient location

Resonably priced nofrills hotel with kitchenette. Close to Mall, Downtown Asheville and Biltmore. Clean rooms, friendly staff.

The staff was wonderful, the location was excellent and it was quiet and peaceful.

My friend and I went to Asheville to check out the city mostly to see whether or not it would be a good place to move. While the hotel itself was not right in downtown, it was easy to get everywhere we wanted to go from the hotel. The hotel itself was clean and everyone was friendly. It was not loud or uncomfortable. We did not really ever use their breakfast options as finding good local brunch places is a thing with us, but it was nice to know that grab and go stuff was available. Overall the experience was very enjoyable. The only real negative was that the pillows were not as comfortable as they could have been, but they weren't the worst I've ever encountered in a hotel either.

Worked perfectly for our needs. Not a long trip so we didn't get to experience the long stay comfort but it worked.

I booked this hotel last minute and I was worried about it. BUT, the location was perfect. It was just about a mile from downtown Asheville. The staff members were super friendly, and the hotel was very clean. I will definitely book again at this hotel next time I visit!

The staff was super helpful. The night guy Chris is amazing. I would defiantly stay there again.

Perfect for my needs. Staff very friendly. Only negatives are that it needs a little sprucing up, paint job. Has cooking facility, but no utensils.

Our first room had a strong smell of mildew, and we noticed that the whole first floor on that side of the hotel (room numbers in the low 100s) smelled moldy, especially the stairs. We were moved to a room on the second floor, and it was much better.

Clean room, cheaper, close to downtown. Served our needs--thought it was a little strange that I had to call and then go to the front desk to get soap, but they did provide it for free.

Good location right off the highway. Great value for the money

We stayed here for a couple days and upon entering the room there was a terrible musty smell. In the bathroom around the sink were hair shavings which were clearly visible as soon as I walked into the bathroom..disgusting! All the pillow cases on the freshly made bed had stains on them, the carpet was filled with stain as well. Upon turning on the ac unit my boyfriend noticed that there were dead bugs all inside the vents and they were also caked up with dirt and dust. If you are not staying a week or more you don't get any made service, which they don't tell you at check in. The grab and go breakfast is a joke...if you're not down to get it within the first 30 mins you miss out and they serve it on a little coffee table by the elevator. After all that we endured we were not offered any compensation. All we got was an apology and the gm came up to half clean our room. This place is beat up and disgusting would not bring my dog here....take heed.

Fridge did not cool, toaster didn't work. Not good.

Overnight stay before final destination. Serve purpose needed.

Just a short overnight stay, and everything about the facility was just right. I would definitely stay there again. Close by shopping and restaurants, quick trip by cab to downtown and back. Will definitely use them agauin

6 Kenilworth Knoll Asheville NC

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Extended Stay America - Asheville - Tunnel Road places you within a leisurely stroll of Innsbruck Mall and Asheville Mall. This hotel has 101 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. U.S. Cellular Center and Asheville City Hall are also near this Asheville hotel.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 101 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.


Property features

Guests of Extended Stay America - Asheville - Tunnel Road enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is included with your stay. Front-desk staff can help secure valuables, and provide local restaurant recommendations.

Room options

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Studio, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Guest reviews for Extended Stay America - Asheville - Tunnel Road

Everyone (8) Business (4) Couples (12) Family (7) Friends (4) Other (6)
4
Everyone

Welcoming staff. However, at check-out the attendant was more absent than present. Spacious, clean room: an exceptional find for budget price.

By on Mar 23, 2018

Review comment responded on Mar 24, 2018

Thanks for being our guest at Extended Stay America. We are delighted to read you were impressed with your room and that you found us to be a good value. Your feedback in regard to service will be shared with our front desk so we can improve our guest experience. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management

4
Everyone

Excellent place to stay when traveling with a dog!

By on Mar 19, 2018

Review comment responded on Mar 19, 2018

Thanks for choosing Extended Stay America on your visit to our city. We are thrilled to read you liked our well-maintained property and that you were impressed with our pet-friendly policy. Reviews such as yours mean a lot! Thanks once more, and we look forward to welcoming you and your friend. Sincerely, Hotel Management

4

right for the price

Everyone

Other hotels in the area are 30% to 300% more expensive. Still I’d hou want to buy your own coffee grinds, front desk will provide a coffee maker for you. It’s clean, friendly staff, coffee in the lobby. I will stay there again.

By , from Charlotte, NC on Dec 11, 2017

Review comment responded on Dec 12, 2017

Thank you for your review of Extended Stay America. It is nice to read you liked our affordable rates and courteous service as well as convenient location. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management

2
Everyone

Room had a smell, no iron, bathroom sink leaked Staff was nice but the hotel overall is old and I would not sati there again

By on Jul 4, 2017

Review comment responded on Jul 7, 2017

I apologize for the disappointing stay you had with us. We are sorry for the issues you encountered in your room and regret the inconvenience caused. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager

4

decent hotel with good rates

Everyone

I booked 1night and extended it to 2 on a holiday weekend. Because I had booked the first night through Orbitz they gave me the second night at a discount from the elevated holiday rates. Nice bed and convenient location

By , from F on May 28, 2017

Review comment responded on May 29, 2017

Larry, it was a pleasure to have you as our guest at Extended Stay America - Asheville - Tunnel Rd. We are delighted to read that you enjoyed our location, the deal you got and had a nice weekend stay with us. Thanks for being our guest, and we hope to see you again soon. Sincerely, General Manager

4

resonably priced nofrills hotel with kitchenette

Everyone

Resonably priced nofrills hotel with kitchenette. Close to Mall, Downtown Asheville and Biltmore. Clean rooms, friendly staff.

By on Dec 3, 2016

4

not bad at all

Everyone

By on Oct 31, 2016

5

great extended stay option

Everyone

The staff was wonderful, the location was excellent and it was quiet and peaceful.

By on Oct 3, 2016

4

great experience

GetawayWithFriends

My friend and I went to Asheville to check out the city mostly to see whether or not it would be a good place to move. While the hotel itself was not right in downtown, it was easy to get everywhere we wanted to go from the hotel. The hotel itself was clean and everyone was friendly. It was not loud or uncomfortable. We did not really ever use their breakfast options as finding good local brunch places is a thing with us, but it was nice to know that grab and go stuff was available. Overall the experience was very enjoyable. The only real negative was that the pillows were not as comfortable as they could have been, but they weren't the worst I've ever encountered in a hotel either.

By on Oct 9, 2015

5

great value

BusinessTravelers

Worked perfectly for our needs. Not a long trip so we didn't get to experience the long stay comfort but it worked.

By on Oct 1, 2015