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Recent guest reviews

It is probably one of the nicest hotels in Asheville, no doubt. The valet parking can be problematic and it's really the only option. It makes coming and going with your car a bit of a pain. We took the car out one night and when we returned my wife was trying to get a last item out of the car and the girl manning the valet counter held the hotel door open... for about five minutes, making it a very "hurry up" situation. I prefer hotels where I can get to the car in a parking deck without having to retrieve keys from someone. The next bizarre and seemingly unnecessary thing was the elevators. I can't understand why they didn't use the same type of elevator as the rest of the world where you scan you key card inside the elevator to get access to your floor. The system of scanning the card and waiting for a screen to tell you what elevator to get on was absurd and confusing to everyone. It literally became a joke more than once. I've spent $100 a night less on 4 and 5 star rooms in Chicago, Phoenix, St. Louis, Charlotte... and they were all bigger. The Kimpton room was small. Other than that it was okay. Of course don't expect any self-serve amenities (COVID). Besides it seems most proclaimed high-end hotels think things like self serve ice is for the little people at Motel 6 now. The lobby was the restaurant. It was crowded Saturday night and when we came in I was told "there' a two hour wait". I displayed my room key to get the point across, we weren't there to eat.

Staff was very attentive and the attached restaurant was amazing!

Centrally located, and pristine property. A place to feel pampered AND safe during these weird times. Easy walk to almost anything. Great bar, with music. Valet only unless you want to park across the street in the AC garage.By the way, Pets are welcome. We didn't know or would have brought ours. We will be back!

Awesome place! The room view was great and location of the room was great. Clean and nice all around.

The hotel is brand new. Nice stock fridge in room!

The hotel is new and everything was excellent including the restaurant. The staff was exceptionally customer oriented. A great value for the money!

Patton Avenue Asheville NC

Hotel highlights

  • Walking distance to Pack Square and The Orange Peel
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Downtown Asheville, Kimpton Hotel Arras, an IHG Hotel is adjacent to Asheville Art Museum and within a 5-minute walk of other popular sights like Pack Square. This 4-star hotel has 128 guestrooms and offers conveniences like 2 restaurants, a 24-hour fitness center, and free in-room WiFi.


Dining

Enjoy dining at one of 2 onsite restaurants including Bargello, which specializes in local cuisine. Savor a meal from the comfort of your room with room service, entertain your taste buds with a drink at the bar/lounge, and mingle with other guests at the free daily manager's reception. Start each morning with full breakfast, available for a fee from 6:00 AM to 10:00 AM.


Rooms

All 128 rooms feature refrigerators, minibars, and free newspapers. 50-inch TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in Frette Italian sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. Safes, phones, and ironing boards are other standard amenities.


Property features

At Kimpton Hotel Arras, an IHG Hotel, guests have access to a 24-hour fitness center, free WiFi in public areas, and conference space. Valet parking is offered for USD 27 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and concierge services. Additional amenities include a business center, coffee/tea in a common area, and free use of bicycles.

Room options

Room, 1 King Bed

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

1 King Bed | Sleeps 2

Room, 1 King Bed, Mountain View

1 King Bed | Sleeps 2

Executive Suite

1 Twin Bed | Sleeps 3

Guest reviews for Kimpton Hotel Arras, an IHG Hotel

Everyone (9) Couples (1) Family (4)
3
Family

It is probably one of the nicest hotels in Asheville, no doubt. The valet parking can be problematic and it's really the only option. It makes coming and going with your car a bit of a pain. We took the car out one night and when we returned my wife was trying to get a last item out of the car and the girl manning the valet counter held the hotel door open... for about five minutes, making it a very "hurry up" situation. I prefer hotels where I can get to the car in a parking deck without having to retrieve keys from someone. The next bizarre and seemingly unnecessary thing was the elevators. I can't understand why they didn't use the same type of elevator as the rest of the world where you scan you key card inside the elevator to get access to your floor. The system of scanning the card and waiting for a screen to tell you what elevator to get on was absurd and confusing to everyone. It literally became a joke more than once. I've spent $100 a night less on 4 and 5 star rooms in Chicago, Phoenix, St. Louis, Charlotte... and they were all bigger. The Kimpton room was small. Other than that it was okay. Of course don't expect any self-serve amenities (COVID). Besides it seems most proclaimed high-end hotels think things like self serve ice is for the little people at Motel 6 now. The lobby was the restaurant. It was crowded Saturday night and when we came in I was told "there' a two hour wait". I displayed my room key to get the point across, we weren't there to eat.

By on Mar 29, 2021

Review comment responded on Mar 30, 2021

Thank you for your review. We would love to discuss your experience in more detail.

5
Everyone

By on Mar 10, 2021

Review comment responded on Mar 27, 2021

Thank you so much for your review. We are glad you had a wonderful time and look forward to seeing you again soon.

5
Family

Staff was very attentive and the attached restaurant was amazing!

By on Mar 1, 2021

Review comment responded on Mar 1, 2021

Thank you for your review. We are glad you had an amazing time with us and hope to see you again soon.

5
Everyone

By on Jan 10, 2021

Review comment responded on Jan 10, 2021

Thank you for staying with us! We are glad you had an amazing time with us and we look forward to seeing you again soon.

5
Everyone

By on Jan 3, 2021

Review comment responded on Jan 3, 2021

Thank you so much for your review. We are glad you had an amazing time with us and look forward to seeing you again soon.

4
Everyone

By on Dec 17, 2020

Review comment responded on Dec 18, 2020

Thank you for your feedback regarding your stay, we hope to see you back here with us soon!

5
Family Business Business

Centrally located, and pristine property. A place to feel pampered AND safe during these weird times. Easy walk to almost anything. Great bar, with music. Valet only unless you want to park across the street in the AC garage.By the way, Pets are welcome. We didn't know or would have brought ours. We will be back!

By , from Asheville, NC on Dec 10, 2020

Review comment responded on Dec 12, 2020

Thank you so much for your feedback. We are glad to hear that you had a wonderful time with us. We look forward to seeing you again in the near future.

5
Everyone

By on Aug 20, 2020

Review comment responded on Aug 20, 2020

Thank you for your review. We look forward to seeing you again soon.

5
Everyone

By on Feb 25, 2020

Review comment responded on Feb 27, 2020

Thank you so much for your review. We are glad you had a fantastic time.

5
Partner Couples

Awesome place! The room view was great and location of the room was great. Clean and nice all around.

By on Feb 16, 2020

Review comment responded on Feb 17, 2020

Thank you so much for your review. We are glad you had a fantastic time.

Kimpton Hotel Arras, an IHG Hotel

7 Patton Avenue, Asheville, NC 28801
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