Great location - great corner room. Enjoyed our stay vacation from Atlanta.
This would be a great hotel if it was properly run. Despite leaving with a zero dollar balance, the hotel charged me on two separate occasions for my stay. They acknowledged their error but have yet to straighten it out. The noise level from the street musicians is incredibly high through past 11pm in the evenings. It would have been best if the staff alerted us to this fact during check-in, to see if we wanted to be moved to a separate room where we would not encounter such issues. On the plus side, the hotel features a wonderful restaurant and is situated in a good location. Overall, not worth the cost, as there are multiple other hotel options all within blocks.
LOVE THE KIMPTON!!! Our new favorite! Stayed at many places over the last 25 years. This location cannot be beat. Right in the middle of everything we love about Asheville. The food in the restaurant is on par with the local farm to table fare that Asheville is famous for. Absolutely delish! My husband said the pork chop was his favorite meal all week! Wonderful staff and service. Will be our go to for many years for sure.
It is probably one of the nicest hotels in Asheville, no doubt. The valet parking can be problematic and it's really the only option. It makes coming and going with your car a bit of a pain. We took the car out one night and when we returned my wife was trying to get a last item out of the car and the girl manning the valet counter held the hotel door open... for about five minutes, making it a very "hurry up" situation. I prefer hotels where I can get to the car in a parking deck without having to retrieve keys from someone. The next bizarre and seemingly unnecessary thing was the elevators. I can't understand why they didn't use the same type of elevator as the rest of the world where you scan you key card inside the elevator to get access to your floor. The system of scanning the card and waiting for a screen to tell you what elevator to get on was absurd and confusing to everyone. It literally became a joke more than once. I've spent $100 a night less on 4 and 5 star rooms in Chicago, Phoenix, St. Louis, Charlotte... and they were all bigger. The Kimpton room was small. Other than that it was okay. Of course don't expect any self-serve amenities (COVID). Besides it seems most proclaimed high-end hotels think things like self serve ice is for the little people at Motel 6 now. The lobby was the restaurant. It was crowded Saturday night and when we came in I was told "there' a two hour wait". I displayed my room key to get the point across, we weren't there to eat.
Staff was very attentive and the attached restaurant was amazing!
Centrally located, and pristine property. A place to feel pampered AND safe during these weird times. Easy walk to almost anything. Great bar, with music. Valet only unless you want to park across the street in the AC garage.By the way, Pets are welcome. We didn't know or would have brought ours. We will be back!
Awesome place! The room view was great and location of the room was great. Clean and nice all around.
Located in Downtown Asheville, Kimpton Hotel Arras, an IHG Hotel is adjacent to Asheville Art Museum and within a 5-minute walk of other popular sights like Pack Square. This 4-star hotel has 128 guestrooms and offers conveniences like 2 restaurants, a 24-hour gym, and free in-room WiFi.
Enjoy dining at one of 2 onsite restaurants including Bargello, which specializes in local cuisine. Savor a meal from the comfort of your room with room service, entertain your taste buds with a drink at the bar/lounge, and mingle with other guests at the free daily manager's reception. Start each morning with full breakfast, available for a fee from 6:00 AM to 10:00 AM.
50-inch TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in Frette Italian sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. Refrigerators, minibars, and free newspapers are other standard amenities.
At Kimpton Hotel Arras, an IHG Hotel, guests have access to a 24-hour gym, free WiFi in public areas, and conference space. Valet parking is offered for USD 29 per night. The 24-hour front desk has staff standing by to help with tours or tickets, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a business center, coffee/tea in a common area, and free use of bicycles.
Great location - great corner room. Enjoyed our stay vacation from Atlanta.
This would be a great hotel if it was properly run. Despite leaving with a zero dollar balance, the hotel charged me on two separate occasions for my stay. They acknowledged their error but have yet to straighten it out. The noise level from the street musicians is incredibly high through past 11pm in the evenings. It would have been best if the staff alerted us to this fact during check-in, to see if we wanted to be moved to a separate room where we would not encounter such issues. On the plus side, the hotel features a wonderful restaurant and is situated in a good location. Overall, not worth the cost, as there are multiple other hotel options all within blocks.
Thank you for your feedback. We are so sorry you had a terrible time with us and want to make this right. Please call us at your convenience so we can discuss in more detail. Many thanks.
LOVE THE KIMPTON!!! Our new favorite! Stayed at many places over the last 25 years. This location cannot be beat. Right in the middle of everything we love about Asheville. The food in the restaurant is on par with the local farm to table fare that Asheville is famous for. Absolutely delish! My husband said the pork chop was his favorite meal all week! Wonderful staff and service. Will be our go to for many years for sure.
Thank you so much for your kind words. We are glad you had a wonderful time with us and we hope to see you again soon.
Thank you for your review!
It is probably one of the nicest hotels in Asheville, no doubt. The valet parking can be problematic and it's really the only option. It makes coming and going with your car a bit of a pain. We took the car out one night and when we returned my wife was trying to get a last item out of the car and the girl manning the valet counter held the hotel door open... for about five minutes, making it a very "hurry up" situation. I prefer hotels where I can get to the car in a parking deck without having to retrieve keys from someone. The next bizarre and seemingly unnecessary thing was the elevators. I can't understand why they didn't use the same type of elevator as the rest of the world where you scan you key card inside the elevator to get access to your floor. The system of scanning the card and waiting for a screen to tell you what elevator to get on was absurd and confusing to everyone. It literally became a joke more than once. I've spent $100 a night less on 4 and 5 star rooms in Chicago, Phoenix, St. Louis, Charlotte... and they were all bigger. The Kimpton room was small. Other than that it was okay. Of course don't expect any self-serve amenities (COVID). Besides it seems most proclaimed high-end hotels think things like self serve ice is for the little people at Motel 6 now. The lobby was the restaurant. It was crowded Saturday night and when we came in I was told "there' a two hour wait". I displayed my room key to get the point across, we weren't there to eat.
Thank you for your review. We would love to discuss your experience in more detail.
Thank you, Scott! Our corner suites are fabulous, we are so glad that you enjoyed yours. We look forward to your next trip to Asheville.