Poor customer service
Good service and clean rooms.
The property was convenient to all needs.
Shower drain was clogged. Reported and was fixed same day. Asked for towels and didn’t get them. Could hear tv from the next room.
Staff very nice and helpful. Quick check in and check out. Room was also clean and a nice place for the inexpensive rate
Staff was very responsive! Staff was very friendly! Would stay again.
Failed to clean the room and the staff really didn't seem to care
Likes breakfast. Comfortable bed. That's about it. The lights didn't work when you first enter the room. We had to fumble around in the dark to find the lamps by the bed. The bathroom was super tiny. Very disappointed since HIE usually has comfortable rooms.
Ac was preset to 68 but would not go lower, 68 sounds cold But was still hot in room, front desk said that was a maintenance issue and would let them know
ELEVATOR WAS NOT WORKING AND HAVE TO CARRY OUR LUGGAGE TO SECOND FLOOR THRU THE STAIRWAY. DAVE AT RECEPTION WAS APOLOGETIC ABOUT IT BUT APOLOGY DOES NOT HELP MUCH IF YOU HAVE DRIVEN FOR MORE THAN 7 HOURS TO GET TO YOUR HOTEL AND THEN TO GO UP THE STAIRS CARRYING YOUR LUGGAGE. SMALL ROOM BUT CLEAN AND ALSO SMALL BREAKFAST AREA. ONLY GOOD THING IT'S NEXT DOOR TO A VERY NICE SHOPPING AREA EXCEPT CLOSED EARLY ON SUNDAY EXCEPT FOR Whole Foods.
A nice place to stay. Convenient location, friendly hotel staff.
No problems. Breakfast/lobby is very small area compared to other Holidy Inn Express Inns I stayed in.
The staff is very kind and courteous. The rooms are very clean and comfortable. Very close to shopping at the mall and uptown. I would definitely recommend staying here.
Access to & from road is difficult. Resulting in the need to go round the block several times.
Finding the entrance to the parking lot was confusing and difficult. There was construction being done on the hotel and they placed us in a room where the construction was being done right outside our window. The desk clerk was very friendly and helpful in finding us a quieter room. Our room was neat and comfortable and the hotel was located to the sights we were interested in seeing. All in all, it was a very pleasant experience.
Holiday Inn Express & Suites Annapolis, an IHG Hotel places you within a short walk of Westfield Annapolis Mall and within a mile (2 km) of Anne Arundel Medical Center. This hotel has 79 rooms and welcomes guests with conveniences like free breakfast, a 24-hour gym, and free in-room WiFi. Located centrally in Annapolis, it's connected to a shopping center and also close to Dr. Aris T. Allen Memorial and Broad Creek Marsh.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
40-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.
Renovated in 2021, Holiday Inn Express & Suites Annapolis, an IHG Hotel offers a 24-hour gym, free WiFi in public areas, and a 24-hour business center. Free parking is available if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include coffee/tea in a common area, a computer station, and express check-in.
Poor customer service
Good service and clean rooms.
Thank you for choosing our hotel, we look forward to see you in a future trip.
The property was convenient to all needs.
Caroline: Thanks for the review. Convenient location, easy access to shopping and restaurants and good value. Thanks for choosing Holiday Inn Express & Suites Annapolis.
Shower drain was clogged. Reported and was fixed same day. Asked for towels and didn’t get them. Could hear tv from the next room.
Dear Traveler, Thank you for taking the time to let us know about your experience here at the hotel. We are sorry you experienced issues during your stay with us. I will be looking into this matter and ensure that it is corrected. As a valued customer, we want you to be satisfied with your stay and continue to choose our hotel each time your in the area. Thank you again for you're feedback.
Staff very nice and helpful. Quick check in and check out. Room was also clean and a nice place for the inexpensive rate
Dear Traveler, Thanks for the review! You describe some of our best features: convenient location, clean hotel, friendly staff, easy access to shopping and restaurants and good value. Thanks for choosing Holiday Inn Express & Suites Annapolis.
Thank you for your feedback. Would you kindly let us know what the issues with your stay were so we may address them.
Thank you for your review.
Staff was very responsive! Staff was very friendly! Would stay again.
Dear Traveler, Thank you for sharing your experience at Holiday Inn Express & Suites Annapolis. We appreciate your feedback and are delighted to hear that you had a great stay! The location, service, cleanliness, and the safety of our guests is what we pride ourselves on. I'm glad that you got to experience all of these first hand. We look forward to your next stay at Holiday Inn Express & Suites Annapolis.
Failed to clean the room and the staff really didn't seem to care
Dear Traveler: Thank you for taking the time to let us know about your experience here at the hotel. We are sorry you experienced issues during your stay with us. I will be looking into this matter and ensure that it is corrected. As a valued customer, we want you to be satisfied with your stay and continue to choose our hotel each time your in the area. I will be sure our executive team reviews your feedback and I assure you we will fix it. Thank you again for your feedback.
Chad I'm sorry that your stay was less then it should have been.