less than satisfactory service;coffee maker didn't work, tv didn't work, no body lotion or hair conditioner in the room; cold lobby/restaurant
Quick check in and out, very helpful staff. I believe the restaurant menu should be expanded and room cups and amenities should be upgraded. Plastic cups in room cracked before opening them.
The property is new and modern looking, clean. We liked the room. However, we were not impress when we arrived only to find out we didn't have any complimentary bottled water for our coffee. To make matters worse, when we went out the following day, we requested housekeeping but unfortunately, when we came back at the end of the day, our room was not cleaned, no new towels and etc.
Nice hotel next to the airport and close to the city.
It is not connected to airport shuttle service. The morning buffet is very nice
Everything - great hotel! Great service and amenities - just wish there was a hotel shuttle to airport. Otherwise - highly recommend. Take Uber or train via airport as taxi is very expensive.
Very nice stay. Rooms are rather small. They need additional line cooks during breakfast time. Easy access to Schiphol airport from Hoofddorp station which is just across from the hotel.
Loved the Spanish bartender working the bar the night we were there! He explained details about the craft cocktails he was mixing up and was very personable! Quite a gentleman. Made our one night stay much more interesting! Wish we could get Tulip Vodka at home here in the US! Hotel is a bit further from the airport than we expected and does not have a shuttle but the staff arranged for our cab in the morning and made it easy for us to get to our flight without a hitch.
This is an excellent hotel and it is advertised as an "airport" hotel. The problem is there is no shuttle service from Schipol. When I called the hotel, the receptionist tole me to take the local train to Hoofddorp. You need to find the train station in ultra busy Schiphol airport, buy the train ticket, find the correct train platform, get off at Hoofddorp, carry your luggage on a flight of stairs because there is no escalator, walk out of train station and find your way to the hotel, about 200 meters. In my opinion, it's better to take a taxi (aout 25 euro) or Uber, 11 euros, Very convenient to use Uber compared to taking the local train.
Great hotel for a several day visit to Amsterdam. Location is handy for travel by train to the center of Amsterdam. Its location is one train stop from the airport which is great after a long flight.
Front desk staff were very friendly and eager to help
Excellent I had a great stay here. Very clean and very astetically pleasing. The only thing was the mattress could be more comfortable. Very good stay.
We had a 36 hour stopover in Amsterdam. The hotel is one stop away from the airport on the train (which takes 5 minutes) and is across the street from the train station. The hotel is beautiful, modern, and clean. The breakfast is absolutely wonderful, but it will be much more expensive if you don't include it in your room reservation. The rooms are comfortable and well equipped, though a bit small. The Amsterdam Central railway station is about minutes away by train. I highly recommend this hotel and would definitely stay here again.
Winkelcentrum Vier Meren is within a mile (2 km) of Novotel Amsterdam Schiphol Airport, and other popular attractions like Business Park Schiphol-Rijk are within a few miles (5 km). This 4-star hotel has 314 rooms and welcomes guests with a restaurant, free in-room WiFi, and a fitness center.
Sit down for a leisurely bite to eat at the onsite brasserie, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee on weekdays from 6 AM to 10 AM and on weekends from 6 AM to 11 AM.
All 314 soundproofed rooms feature free minibar items, coffee makers, and free bottled water. Guests can expect free WiFi and 40-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other amenities include safes, phones, and ironing boards.
At Novotel Amsterdam Schiphol Airport, guests have access to a fitness center, free WiFi in public areas, and a conference center. Self parking is available for EUR 15 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and tours or tickets. Additional amenities include a 24-hour business center, a computer station, and express check-out.
less than satisfactory service;coffee maker didn't work, tv didn't work, no body lotion or hair conditioner in the room; cold lobby/restaurant
Quick check in and out, very helpful staff. I believe the restaurant menu should be expanded and room cups and amenities should be upgraded. Plastic cups in room cracked before opening them.
Thank you for your kind words and time to write this review. We are very happy to read that you enjoyed your stay with us. Please rest assured I will pass your compliments on to my team which strives for excellent guest service each day. I firmly believe that a review like this acknowledges the hard work they put in and will serve as an encouragement to all our staff into continuing to exceed guest expectations. Once again, thank you for your time. I hope your next stay will be as pleasant as this one was.
The property is new and modern looking, clean. We liked the room. However, we were not impress when we arrived only to find out we didn't have any complimentary bottled water for our coffee. To make matters worse, when we went out the following day, we requested housekeeping but unfortunately, when we came back at the end of the day, our room was not cleaned, no new towels and etc.
Dear Mr. Jon, Thank you for the recent stay and feedback. I will check with whom you have spoken with regards to cleaning the room and train them accordingly. Also i would like to point out that our tap water is of the finest quality in the world. The idea is that you use tap water for making tea or coffee. kind regards,
Thanks Anon!
Nice hotel next to the airport and close to the city.
Hi Michael, Thank you for your kind words and time to write this review. We are very happy to read that you enjoyed your stay with us. Please rest assured I will pass your compliments on to my team which strives for excellent guest service each day. I firmly believe that a review like this acknowledges the hard work they put in and will serve as an encouragement to all our staff into continuing to exceed guest expectations. Once again, thank you for your time. I hope your next stay will be as pleasant as this one was. Vriendelijke groeten / kind regards,
It is not connected to airport shuttle service. The morning buffet is very nice
Dear Anon, Thanks for the recent stay and feedback. I understand your point about the free shuttle bus, but in many cases this service is also paid, shared between up to 3 properties or only run once every 40 minutes whereby places are not guaranteed. Next to this I trust you appreciate there is no such thing as a free shuttle. The cost of running such a service is up to Euro 300K a year and these costs are always build in to the room rate you pay as a guest. As such, many guests tell us they feel we offer a better product for a lower price than similar hotels. Next to that we have also created a "Novotel Transit App" available in all App stores which gives quick and easy access to real time travel info and also is a great travel tool for the 20 minute train trip to Amsterdam Central Station or any of the other highlights in the region.
Everything - great hotel! Great service and amenities - just wish there was a hotel shuttle to airport. Otherwise - highly recommend. Take Uber or train via airport as taxi is very expensive.
Hi Anon, Thanks for the lovely review and recent stay. I understand your point about the free shuttle bus, but in many cases this service is also paid, shared between up to 3 properties or only run once every 40 minutes whereby places are not guaranteed. Next to this I trust you appreciate there is no such thing as a free shuttle. The cost of running such a service is up to Euro 300K a year and these costs are always build in to the room rate you pay as a guest. As such, many guests tell us they feel we offer a better product for a lower price than similar hotels. Next to that we have also created a "Novotel Transit App" available in all App stores which gives quick and easy access to real time travel info and also is a great travel tool for the 20 minute train trip to Amsterdam Central Station or any of the other highlights in the region. Safe travels!
Very nice stay. Rooms are rather small. They need additional line cooks during breakfast time. Easy access to Schiphol airport from Hoofddorp station which is just across from the hotel.
Thanks for the feedback Anon.
Loved the Spanish bartender working the bar the night we were there! He explained details about the craft cocktails he was mixing up and was very personable! Quite a gentleman. Made our one night stay much more interesting! Wish we could get Tulip Vodka at home here in the US! Hotel is a bit further from the airport than we expected and does not have a shuttle but the staff arranged for our cab in the morning and made it easy for us to get to our flight without a hitch.
Hi Michael, Thank you for your kind words and time to write this review. We are very happy to read that you enjoyed your stay with us. Please rest assured I will pass your compliments on to Jonathan (our Spanish bartender) who strives for excellent guest service each day. I firmly believe that a review like this acknowledges the hard work they put in and will serve as an encouragement to all our staff into continuing to exceed guest expectations. Once again, thank you for your time. I hope your next stay will be as pleasant as this one was. Vriendelijke groeten / kind regards
Dear Anonymous, I am sorry to read that you did not enjoy your time in our hotel. Did you report any issue to a member of staff? We are always happy to help. And with your feedback we can keep improving our service. Kind regards