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Bastion Hotel Amsterdam Airport

4.0 out of 5.0

Recent guest reviews

Fanna, the assistant manager at check in stared sourly at us. When I requested an extra cot for the room, I was informed that only two people were allowed in the room. My friend inquired if there was another room available. Fanna continued to be rude. The room key wouldn't unlock the room or the elevator several times. My friend booked a room across the street for her and her daughter. I will never recommend the Bastion chain.

Timely shuttle, clean room and friendly staff. I would stay again.

Close to airport with free shuttle. You do not need to carry your luggage and walk very far to the shuttle bus and airport. Has free WiFi.

The heat is not working in my room. Told the front-desk in the morning. Nothing is fixed. Switch room, same issue. Apparently they do not believe the guest say when there is no heat and they have to check it themselves!

I spent a week here at the Bastion hotel Schipol Airport. The room was great, comfortable bed. Staff was very friendly and knowledgeable about the surroundings and what to do for fun or where to go to eat and have a good time. My only complaint would be that if you're going to include breakfast and free wifi, do it for all rooms and not just some. The wifi is free but not every room booked includes breakfast, why not? It should be.

Nice, convenient hotel near the airport. Great staff and a clean and comfortable place. That said there's absolutely nothing to do within walking distance except to watch all the planes passing by as they land at Schipol. So, it's fine for a layover, or if you have a car...

This hotel is located in what feels like an industrial park about ten minutes from the airport. The decor is cheesy. The rooms are just okay. The restaurant is overpriced and terrible. Staff try there best but given that there are many choices around the Amsterdam airport, choose something else.

1 AM check in went smoothly Very nice room. Check out and shuttle to airport went perfectly.

No bathmat and no bath products. But nice staff and clean and updated. Thank you.

This is a great hotel. Comfortable beds, nice bathroom, very clean. It's a perfect location for those looking to stay near the airport, and not too bad for those looking to go to downtown Amsterdam. We had a rental car which made it easier but there's a free shuttle to the airport and then you can take the train into town. All but one staff member were great...friendly and helpful. Definitely would recommend this hotel

Racist, rude, jerk staff. Screwed up the local hotel tax. Bad experience.

It was our last night before flying home the next morning. It was close to the Airport. The facilities and services are generally pretty good. However, one little thing, we had a hard time trying to reach the front desk by phone, and ended up having to come down to the lobby.

very comfortable and clean. Near to airport. Bus shutle service to airport every 30 minutes

I stayed at this hotel on 17 September 2013 after a long Transatlantic flight. I checked in around 1500 or so and intended to get some sleep around 1630. I was not able to due to some loud construction project underway on the floor directly above me. I got out of bed and went down to the front desk to ask to be transferred to another room. After 10 minutes of the 3 staff members behind the desk ignoring me, I finally spoke up and asked if somebody planned to assist me. One of the agents siad in a disgruntled tone that they would be with me in a moment. They had to finish paperwork rather than tend to the customer right in front of them. Finally made my request and gave the reason why. The agent said no, they would not move me but would ask the construction workers to be more quiet. Another hour passed with the loud noise and then it finally went silent. I checked out the next day at 0800 in order to catch my next flight. I was not presented with a receipt from the hotel as I had paid the hotel charges in full thru a travel booking website. A month later when I got my bill from my credit card, I noticed that this hotel had charged me in full for one night's stay as well as the travel booking website. This was an over billing on the hotel's part and I believe deliberately and malisciously done by the hotel staff on duty when I complained about the noise. I am convinced of this. I took many, many calls and emails to get a refund and I never received one bit of correspondence from the hotel apologizing for this mistake or letting me know the status of my refund inquiry. This experience has left a very bad impression in my mind of the entire Bastion Groep. Stayed September 2013

Escogí este hotel porque era de lo poco que quedaba disponible en Ámsterdam en la época de mi viaje. Parecía muy lejano de todo, aunque ofrecía buen precio y servicio de shuttle gratuito al aeropuerto. Sorpresas: excelente servicio de shuttle, muy frecuente, rápido y cómodo. Si el buffet de la mañana no te atrae, hay un McDonalds a menos de 100 m del hotel. Las habitaciones cómodas, aunque podrían tener menos polvo... no ofrecían camas matrimoniales, pero unimos las camas individuales sin problema. Lo peor de la experiencia fue la desagradable y desenfada atención del personal de recepción, pero una vez registrados, no tuvimos que lidiar con ellos nunca más.

Vuursteen 3 Hoofddorp

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Bastion Hotel Amsterdam Airport is located within a 15-minute drive of Aalsmeer Flower Auction and Olympic Stadium. This 185-room, 4-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi. Near the airport, the hotel is also within a 20-minute drive of Concertgebouw and Van Gogh Museum.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. For your convenience, breakfast is served for a fee from 6 AM to 9 AM.


Rooms

Bastion Hotel Amsterdam Airport's 185 air-conditioned rooms provide refrigerators, coffee makers, and free bottled water. Guests can expect to find free WiFi and LCD TVs with cable channels. Safes, phones, and desks are other standard amenities.


Property features

Guests of Bastion Hotel Amsterdam Airport have access to an indoor pool, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle at scheduled times. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include a computer station, express check-in, and express check-out.

Room options

Guest reviews for Bastion Hotel Amsterdam Airport

Everyone (13) Couples (1) Other (1)
1

rude and offensive front desk staff

Everyone

Fanna, the assistant manager at check in stared sourly at us. When I requested an extra cot for the room, I was informed that only two people were allowed in the room. My friend inquired if there was another room available. Fanna continued to be rude. The room key wouldn't unlock the room or the elevator several times. My friend booked a room across the street for her and her daughter. I will never recommend the Bastion chain.

By on Apr 29, 2017

4

good choice for overnight stay

Everyone

Timely shuttle, clean room and friendly staff. I would stay again.

By , from Quito on Feb 28, 2017

4

close to airport with free shuttle.

Everyone

Close to airport with free shuttle. You do not need to carry your luggage and walk very far to the shuttle bus and airport. Has free WiFi.

By , from San Francisco, CA on Feb 27, 2017

Review comment responded on Mar 2, 2017

Thank you very much Fred for your stay with us and we are pleased to see that you have enjoyed your stay with us! Looking forward welcoming you again soon.

1

no heat for 3 nights!!

Everyone

The heat is not working in my room. Told the front-desk in the morning. Nothing is fixed. Switch room, same issue. Apparently they do not believe the guest say when there is no heat and they have to check it themselves!

By on Nov 27, 2016

Review comment responded on Nov 29, 2016

We are very sorry to see that you have had problems with the heating! Can you please contact us to see what we can do for you? Warm regards, Team E-commerce Bastion Hotels

5

my week in amsterdam

Everyone

I spent a week here at the Bastion hotel Schipol Airport. The room was great, comfortable bed. Staff was very friendly and knowledgeable about the surroundings and what to do for fun or where to go to eat and have a good time. My only complaint would be that if you're going to include breakfast and free wifi, do it for all rooms and not just some. The wifi is free but not every room booked includes breakfast, why not? It should be.

By , from Los Angeles on Nov 12, 2016

Review comment responded on Nov 21, 2016

Thank you so much for choosing Bastion Hotel Amsterdam Airport for your stay in the Netherlands. We are very happy to see that you have loved your stay with us. Breakfast can be booked included and excluded, guests can choose what they like :-) Looking forward welcoming you again during your next visit in the Netherlands. Warm regards, Bastion Hotels

4

nice place in desolate airport land

Everyone

Nice, convenient hotel near the airport. Great staff and a clean and comfortable place. That said there's absolutely nothing to do within walking distance except to watch all the planes passing by as they land at Schipol. So, it's fine for a layover, or if you have a car...

By , from USA on Aug 28, 2016

Review comment responded on Sep 2, 2016

Thank you Rambler for your stay with us in Hoofddorp. We are very pleased to see that you have enjoyed your stay with us and we are looking forward welcoming you again!

2

don't stay here

Everyone

This hotel is located in what feels like an industrial park about ten minutes from the airport. The decor is cheesy. The rooms are just okay. The restaurant is overpriced and terrible. Staff try there best but given that there are many choices around the Amsterdam airport, choose something else.

By on Aug 23, 2016

5
Everyone

1 AM check in went smoothly Very nice room. Check out and shuttle to airport went perfectly.

By on Jul 28, 2016

4
Everyone

No bathmat and no bath products. But nice staff and clean and updated. Thank you.

By on Jul 19, 2016

Review comment responded on Jan 1, 1970

Thank you very much for your stay with us, we appreciate this very much. We are very sorry to see that there was no bathmat and no bath products, we will report this to the hotel management. Your always welcome to call the front desk so we can provide this to you in the room. We are looking forward welcoming you again!

5

great hotel

Everyone

This is a great hotel. Comfortable beds, nice bathroom, very clean. It's a perfect location for those looking to stay near the airport, and not too bad for those looking to go to downtown Amsterdam. We had a rental car which made it easier but there's a free shuttle to the airport and then you can take the train into town. All but one staff member were great...friendly and helpful. Definitely would recommend this hotel

By on May 13, 2016