Banks Mansion

Wonderful service, all inclusive, perfect location.

Everything was set with taste and attention to visitors.

This is a wonderful hotel in a very central location. The staff is amazing, the breakfast delicious and the wine and cheese in the early evening was delightful! Highly recommend!

Stayed here 7 nights, great people from the front desk to the housekeepers,breakfast crew etc . Help with everything in the city and around the area, from good places to eat, tours, museums and what ever else. Amsterdam is a great and very friendly City.

Wow what a beautiful hotel. You fell like home there : the stuff , the atmosphere , the location and most unbelievable reception with the full bar and snacks. If I will visit Amsterdam , definitely will stay there

Could not believe the excellent service and attention by the staff.

Located perfectly on canal in the middle of old Amsterdam. Walking distance to nearly everything you'd want to see. Within 3 blocks of 50+ restaurants. Everything newly remodeled. It's a boutique hotel, so not bothered with meeting participants, weddings, etc. Mattress was great and offered multiple pillow options. Huge glassed in shower with overhead spray and hand-held. (even the toilet paper was high quality) Absolutely free 24/7 access to liquor, espresso machine, pop, water, soda and wine - WOW. Staff was great. Breakfast was free and had cook making omelets, pancakes, etc. to order (and quickly). Extensive offering of breads, cheeses, croissants, yogurt, jams, etc. -- all superb. Everything was spotless. Shoe shine machines and ice available on each floor. Wide selection of world newspapers including NYT, FT, available by 6 a.m. each morning for reading in the lobby. Bathroom even had a 110 outlet for american electric shavers. Sufficient outlets for electronic recharging - we did bring adapters. Flat screen TV with decent channel choices. I've stayed at hundreds of hotels and this is beyond doubt my favorite of all of them.

Great all inclusive hotel, room included free mini bar and free drinks in the lobby. Staff was very accommodating all around.

Wonderful hotel. Great helpful staff. Exceeded expectations.

Arrived just in time for the wine and cheese service. This room was expensive. I tried to share with a friend, but the hotel wouldn't commit to 2 twin beds. So, my friend also paid the identical expensive per night rate for an additional room. The irony is that my room had two beds afterall! This was aggravating since we had contacted the hotel and they knew what wanted and knew our names from the emails. Our rooms were ground level (hers near the lobby door (lots of noise) and sidewalk noise to boot. We were there 2-3 nights. There's only so much wine, cheese and alcohol you can consume. And, even then we had to ask for more cheese because it vanished so quickly. Both of us have stayed at boutique hotels before and don't mind paying premium prices, but we didn't feel this lived up to our expectations. Toiletries were low quality, towels were small and poor quality as well, and so were the slippers! We stay at many hotels throughout the year and this was a huge disappointment. In fact, I'm back in Amsterdam as I write this and much happier at a hotel outside the city at a 1/3 the cost. Kimpton Hotel will open a hotel in AMS in Spring 2017. I will plan to stay there as they never disappoint and provide the boutique experience.

great hotel with excellent location right in the center of everything. Staff gave really good restaurant recommendations of Sluizer and Restaurant Spelt which were great restaurants. Their breakfast was fantastic, the staff were very nice. It was so pleasant to have the free mini bar and also the lounge having a free bar. Very relaxing at the end of the day to have a drink. They even kept the variety of wine out longer on weekends. The cheese table was so good too, and I was able to try all different kinds of cheese. I just wished they kept the cheese table out longer and replenished the cheese more often. The staff were very accommodating and so nice. Highly recommend this hotel to anyone.

Love Banks Mansion and this was my second stay. Nice staff, great location and decent size rooms. Just 1 block from the 16 and 24 tram that takes you right to or near all the prime attractions.

This hotel is not at all what it claims to be. The staff appears very accommodating but dealing with the manager is the worst experience ever. My bag was stolen from me right in front of my eyes in the hotel lobby. With that all our money, jewelry and important documents were gone in the blink of an eye. They have a security camera but could not review the incident until 3 days later. Once they reviewed it, they admitted that someone came in, stole my bag and left right away. The hotel staff does not check the people coming in and there are many times when there is no one at the front desk. Security is not a priority at this hotel. When we asked for being comped for the two days as a courtesy, they absolutely refused. The only thing they were willing to do was to upgrade us to a better room on our next visit. There will never be a next visit at this hotel. Security was truly compromised here and they were not considerate at all. As far as the room itself, it also left to be desired. There was a weird food smell. The room and bathroom were very tiny. We were supposed to have a queen bed, but what we had were two single separate beds moved together. There were no top sheets, just a blanket. Worst experience ever.