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Recent guest reviews

Hilton policy during Covid-19 is that their staff wear masks; but the counter staff wasn't. And when I asked about it, she responded "I have to talk too much to wear one."

The room condition was terrible! The staff was apologetic.

Average run of the mill place. Strange hoax system and the bed was way to soft.

Run down...shabby for the cost....under construction

The staff was very friendly. After a long drive, we arrived just before the pool was closing and the desk clerk said she would keep it open until 11 for us. The host tub was a much needed relief.

Hotel was conveniently located, nice welcoming lobby, clean rooms and helpful staff.

Booked this place for two reasons: bar/restaurant was in the building and free breakfast. Well after a long day traveling we went to the bar and no one was there! No employees to be found. We had to leave to go eat. Front desk clerk saw us and said nothing! We woke up in the morning for breakfast. It was 9$ not free. Sure there is a crappy free area. However nothing worth eating. We would have picked another hotel if this was the case. Very dissatisfied

We stayed here for a 1 night on a little business trip it was great, friendly staff, gray room and convienient location !!!

Staff were friendly and cordial. Well run hotel that lived up to our expectations.

Very cozy, with friendly staff. The good thing about this motel is that it is self contained with room, plus dining, and ballrooms if you like. We came in winter and not having to leave the motel was wonderful, plus we were tired as well.

It was dirty in the lobby. Food spilled from the night before and not cleaned up the next day. Their were no parking all full because of a wedding going on. Elevator flood was dirty and the wall in the elevator was dirty. Breakfast was not good ordered and did not get one egg until we were finished. Staff was not helpful. Overall bad.

When we booked we asked for a non-smoking room, but ended up with a smoking room. The hotel was full, so they could not move us.

The hotel was very nice like most hilton hotels are. The problems with the hotel included a small pool area and no complimentary breakfast. Other than that the stay was very enjoyable and the staff is very helpful and friendly.

The hotel was great, it was clean, the service was fantastic. The room we got was huge. You could have easily put 2 or 3 King beds, or had a dance floor in this room. This seems funny, because the bathroom was so small. You had to close the door to open the shower door. You could not be using the toilet and open the door. Two people in the bathroom seemed cramped. There was so much room between the room's door and the bathroom, that it could have easily been doubled in size.

The Hilton Garden Inn was the perfect stopping place for our trip from Louisiana to Colorado. We used to stay at the Homewood Suites, but it was beginning to look a little worn, so tried Hilton Garden Inn and loved it!!! Employees very nice and helpful. Rooms are new and clean, quiet and very comfortable beds. Also good value.

The Hotel was great, except when I checked in I notifed the staff that I had already paid through Orbitz and he notified me the Credit Card was necessary due to any damages that may occour. Well what really happened is that he charged me again for the room. I notifed them two days later about the mix up and it is now seven days since and I have not received my money back YET! Pretty frustrating that you stay in a nice/beautiful Hotel and the Staff screwed up the whole experience. I bought the Romance package with my room, which included a bottle of Sparkling wine and breakfast in bed. No bottle of sparkiling wine in my room. Had to wait 2 hours for the staff to bring it to my room. No Breakfast in bed! They do not deliver breakfast to the room as advertised. Had to go downstairs and pick it up.

W Interstate 40 Amarillo TX

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Hilton Garden Inn Amarillo is located within a mile (2 km) of Westgate Mall and Vibra Hospital of Amarillo. This 90-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

The 90 accommodations feature kitchenettes and space to spread out with sitting areas. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport down comforters and bathrooms offer hydromassage showers, hair dryers, and free toiletries. MP3 docks, coffee makers, and free weekday newspapers are also standard.


Property features

At Hilton Garden Inn Amarillo, guests enjoy an indoor pool, a fitness center, and a spa tub. If you plan to drive, free parking is available. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

2 Queen Beds | Sleeps 4

Suite, Accessible

2 Queen Beds | Sleeps 4

Junior Suite, 2 Queen Beds

2 Queen Beds | Sleeps 4

Deluxe Room, 2 Queen Beds, Corner

2 Queen Beds | Sleeps 4

Guest reviews for Hilton Garden Inn Amarillo

Everyone (4) Couples (6) Business (1) Family (8)
2
Family Family

Hilton policy during Covid-19 is that their staff wear masks; but the counter staff wasn't. And when I asked about it, she responded "I have to talk too much to wear one."

By on Aug 16, 2020

1
Business Business

The room condition was terrible! The staff was apologetic.

By , from Cle Elum on Mar 24, 2020

4
Family Family

Average run of the mill place. Strange hoax system and the bed was way to soft.

By on Jan 26, 2020

2
Business Business

Run down...shabby for the cost....under construction

By on Oct 19, 2019

5
Partner Couples Family

The staff was very friendly. After a long drive, we arrived just before the pool was closing and the desk clerk said she would keep it open until 11 for us. The host tub was a much needed relief.

By on Sep 9, 2019

4
Partner Couples

Hotel was conveniently located, nice welcoming lobby, clean rooms and helpful staff.

By on Jun 26, 2019

4
Everyone

By on Feb 15, 2019

5
Everyone

By on Oct 4, 2018

2
Everyone

Booked this place for two reasons: bar/restaurant was in the building and free breakfast. Well after a long day traveling we went to the bar and no one was there! No employees to be found. We had to leave to go eat. Front desk clerk saw us and said nothing! We woke up in the morning for breakfast. It was 9$ not free. Sure there is a crappy free area. However nothing worth eating. We would have picked another hotel if this was the case. Very dissatisfied

By on Jul 30, 2018

5

i dig it

Everyone

We stayed here for a 1 night on a little business trip it was great, friendly staff, gray room and convienient location !!!

By , from f on Apr 16, 2017

Review comment responded on Jun 6, 2017

Thank you for taking the time to provide your feedback regarding your experience during your recent stay. We strive to ensure that every guest has an amazing time while with us and I apologize that we were unable to fully make that happen during your time with us. I have spoken to the concerned departments regarding the feedback you provided and the corrective action is being taken. It is my hope that you will please give us another chance to serve you better and prove that you can count on us for a perfect stay on your next trip to Amarillo.

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