I paid extra to get a room with 2 full sized beds and a couch bed also.
When I got there, the lady upfront checked us into a room. After we went into the room, I realized that there was not the extra bed we needed. I went back downstairs, and told the lady that there wasn't a bed. She said that was odd, and sent us to another floor where the same thing happened. After the 3rd room and her lack of knowledge, I gave up. She called her manager, that stated they did not have such rooms.