Very weak wi-fi
The cleaning staff knocked on my door at 830a with the Do Not Disturb sign posted then tried to come in, fortunately I had door barred and she couldn't get in. I went to the door and told her to leave. She came back 2 more times before check out at noon. I wasn't very happy and told the front desk.
Cleanliness, customer service & room ammenities. Will stay here again soon without a second thought!
The overall cleanliness was average which included cleaning of the room and hotel in general. The front desk staff was friendly and one in particular was very helpful when I needed help. The breakfast was less than average. Half of the food was out midway through breakfast and people had to wait for more to be cooked. The silverware and plates/bowls would also run out midway through breakfast so you ended up asking for more every time, you think they would catch on and restock without being asked. There wasn’t much of a variety of food as well. The oatmeal was always either undercooked or overcooked.
Nice place the rooms are perfect for kids or family traveling
Room was not clean- garbage not emptied prior to our arrival, toilet not clean, hair all over. Terrible fold out mattress.
Breakfast was a great selection including local faves such as hash brown casserole with green chilies and pinto beans. Fold away couch bed was tiny and very uncomfortable.
Spacious suite with trendy furnishings and color scheme. Good quality complimentary breakfast with a changing menu daily. Car parking space was limited, perhaps just one slot per suite(?) My only complaint was a noisy AC that just happened to be below my 2nd floor room. Good location just off the i-25 freeway making for easy access to the annual balloon festival, and to Santa Fe.
The hotel was nice. The staff was very friendly. Great pool and hot tub. We had an interesting stay, there was no phone in the room ( brought in the second day), blood in the refrigerator (fridge was replaced), the bed could have been more comfortable. Garbage disposal did not work. One of our tvs would not work. Staff did come and get it going quickly. Someone came in the parking lot tried to open several car doors one evening including my own. I washed some clothes in the laundry area, nice facilities but there was mold under the plastic part of machine. It was nice to have breakfast and dinner offered...saved some money that way. I just feel that the staff is doing their best to hold the place together and it is not an easy task for them.
When you check-in, you are required to sign and acknowledge that you will be charged for the use of any items in the room. However, you are not told that the hotel will charge against your account $50 for incidentals. Since I didn't get a receipt when I checked out, I did not find out the hotel charged me $50 until checking my bank account the following day. Calling the hotel, they informed me the $50 is a hold on my account and will be returned after 3-7 business days. If you pay using a debit card, this has the potential to create a problem for your account, particularly if they don't inform you.
Room was very nice and comfortable. I loved the bed. The shower was really nice, it had a nice water pressure. The complimentary breakfast had a nice variety of food.
Great rooms, meals provided were an apprieciated bonus. Staff was fabulous. Very nice hotel.
Great Stay, although short. Lots of restaurants close by to get our family fed quickly. Would recommend!
These Staybridge hotels just make it a pleasure to be in a city away from home.
We visited Albuquerque to enjoy the Balloon Fiesta. The hotel was located so that from our hotel windows we could see the balloons ascend.We even walked to the field fster than the masses who drove and had to park.Dinners were provided 4 days per wk. Breakfasts were terrific.It was better than last years trip because of the number of balloons launched.
Great rooms and delicious breakfast!
Had trouble from first day with toilet second day was handed a plunger ..found two other guests had the same problem and handed a plunger also...I am disabled the parking spaces for disabled were all around the other side of the building was told by the front desk that the city assigned those spots I doubt that, but will be writing a letter to the City on that answer, in the forty years that I worked with AT&T and all the hotels I stayed at,you were always extended the courtesy of cashing a check I was given nasty comment by the front desk that they are not a banking facility, had to ASK for the sheets to be changed after the 10th night even that is posted they only change sheets after a week..I could go on but would NOT recoment any one staying there
Located in Northeast Heights within a short walk of Gruet Winery, Staybridge Suites North - Albuquerque, an IHG Hotel is within a mile (2 km) of Balloon Fiesta Park. This 90-room, 3-star hotel has conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:30 AM to 10:30 AM.
32-inch flat-screen TVs come with digital channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include kitchens, sofa beds, and refrigerators. Weekly housekeeping is available.
At Staybridge Suites North - Albuquerque, an IHG Hotel, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. You can put free parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a spa tub, a conference center, and a 24-hour business center.
Very weak wi-fi
The cleaning staff knocked on my door at 830a with the Do Not Disturb sign posted then tried to come in, fortunately I had door barred and she couldn't get in. I went to the door and told her to leave. She came back 2 more times before check out at noon. I wasn't very happy and told the front desk.
Cleanliness, customer service & room ammenities. Will stay here again soon without a second thought!
Luis, Thank you for staying with us and taking the time to provide feedback about your stay. We're glad that you enjoyed your stay with us and that you enjoyed all of the wonderful amenities provided in our spacious suites. We hope to see you again the next time you're in town.
The overall cleanliness was average which included cleaning of the room and hotel in general. The front desk staff was friendly and one in particular was very helpful when I needed help. The breakfast was less than average. Half of the food was out midway through breakfast and people had to wait for more to be cooked. The silverware and plates/bowls would also run out midway through breakfast so you ended up asking for more every time, you think they would catch on and restock without being asked. There wasn’t much of a variety of food as well. The oatmeal was always either undercooked or overcooked.
Thank you for staying with us and providing feedback. I apologize that your stay was not up to par I will look into the issues you mentioned regarding breakfast and use this as a tool to make necessary changes. I do hope you provide us with the opportunity to serve you again so you can have the 5 star stay we want every guest to have.
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Nice place the rooms are perfect for kids or family traveling
Thank you for the review. We are glad our hotel was able to accommodate your family. Can't wait to see you again. Thank you, The Staybridge Suites Albuquerque North Team
Room was not clean- garbage not emptied prior to our arrival, toilet not clean, hair all over. Terrible fold out mattress.
Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites ALBUQUERQUE NORTH. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Thank you.
Breakfast was a great selection including local faves such as hash brown casserole with green chilies and pinto beans. Fold away couch bed was tiny and very uncomfortable.
Thank you for taking the time to tell us about your experience at Staybridge Suites ALBUQUERQUE NORTH. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Staybridge Suites.
Spacious suite with trendy furnishings and color scheme. Good quality complimentary breakfast with a changing menu daily. Car parking space was limited, perhaps just one slot per suite(?) My only complaint was a noisy AC that just happened to be below my 2nd floor room. Good location just off the i-25 freeway making for easy access to the annual balloon festival, and to Santa Fe.
Hi Dr.Gene, Thank you for your kind review! We are happy you enjoyed your stay with us! I will be addressing the noisy AC unit with my maintenance department! Once again thank you for choosing to stay with Staybridge Suites North!
The hotel was nice. The staff was very friendly. Great pool and hot tub. We had an interesting stay, there was no phone in the room ( brought in the second day), blood in the refrigerator (fridge was replaced), the bed could have been more comfortable. Garbage disposal did not work. One of our tvs would not work. Staff did come and get it going quickly. Someone came in the parking lot tried to open several car doors one evening including my own. I washed some clothes in the laundry area, nice facilities but there was mold under the plastic part of machine. It was nice to have breakfast and dinner offered...saved some money that way. I just feel that the staff is doing their best to hold the place together and it is not an easy task for them.
Thank you so much for being our guest. We hope you visit us again soon.