Residence Inn by Marriott Albuquerque North3.0 out of 5.0
Recent guest reviews
We drove all day from Southern California to get my daughter to college in Colorado. Knew I couldnt make it much past 2am so I booked a room with this hotel. I chatted via the app with Megan and explained we wanted to empty the car when we got there -- my daughter was afraid her life would get stolen from the car while we slept! Anyway, they saved me a room on the ground floor near the side door so we loaded up the cart and had easy access getting in. At that time of the night we just wanted to sleep. It was the perfect location. The breakfast was very nice as well and got us off to a good start for the rest of our drive. Room was great having the separate bedroom!! Thanks again Megan for giving us a great location for our situation!
We booked this hotel for one night and got in pretty late. The hotel is in a nice area and looks very nice from the outside. The check-in was friendly and we got our room on the second floor. The hallway smelled a little musty but once we got to the room, there was no longer a smell. Our room was large with a nice kitchenette and sitting area. It even had dishes and soap to use. The bed was typical Marriott and very comfortable and we had a good evening here. We didn't hear any noise from the halls or anywhere else. We did not try the breakfast because we woke up too late. Overall I would definitely stay here again.
The mundane part of this review is the rooms; checked in and everything in my room was clean and working, and stayed throughout my stay. What sets this Marriott, and indeed this hotel, apart from every other hotel in Albuquerque is their customer service. We had 30 people in town for a family reuinion from Washington State, Colorado, Texas, Illinois, Oregon, and several other smaller groups from other states. From check-in to check-out, the team at Residence Inn Albuquerque North was there to help us. I have stayed at world class hotels around the world and I have not received service like this before. We checked in late on Thursday and were offered free water bottles because we looked tired and parched from our trip. Our party kind of took over the breakfast / dinner area after 6:00 PM Friday and our hosts didn't bat an eye. After day one it was clear my father needed a little help getting around; upon asking the hotel staff for wheelchair rental information I was given a free wheelchair for the remainder of our stay at no additional charge. I have been a guest of many world-class hotels around the world but the experience at this hotel is world class. Kudos to the staff of the hotel for making our family reunion stay comfortable and memorable.
Booked this hotel using Points from the Marriott Rewards Program. I was moving half my house from IA to AZ, 10 yr old Daughter and Father along for the ride. Checking in, the lobby had been moved into a room. Sitting down with the check in person, She advised me that 'some of our amenities are currently not available ...' Such as ... I asked 'We had a fire on the 3rd, and currently we have no internet or TV on the property' - She replied. I sank. Internet is key anymore, and all my Dad wanted to do was catch up on the days happenings on the TV. Not to mention, when I booked this hotel (AFTER THE FIRE EVENT), there was no mention the hotel was experiencing any difficulties. And burning Points for something that is not 'whole' ... seemed like a bad idea. We had spent 10 hours on the road from the last hotel in KS, we were spent, just wanted to unwind. But ... I called Marriott and complained about the hotel not divulging on their website the current status (which is the hotel managements discretion). Cancelled the room, had the Points credited and found a lesser 'ok' Marriott property to stay at about a mile away. (Reload bags, hop back in Penske truck, drive a little more.) Due to local managements decision to not be forthcoming in the current status of the property ... I would steer clear of this property. If they can't be completely clear about a fire, which took out the internet and TV ... I would have to ask what else they can't be clear about during your stay.
This was my first Residence Inn experience - there was a great bed, a lot of room, wonderful amenities (Paul Mitchell hair products!), a nice pool, with a place to cook out. I would definitely stay there again. It was all top notch and very reasonable in price, too.
I have stayed here before and it was a very nice place. Well Marriott has gone down hill or this location is trying to spoil the reputation. The furniture is worn, torn and dirty. Also I made reservations months ago and asked for a top floor so I could have a view. They put me on the ground floor. I won't be back.
This is an extremely clean, comfortable and convenient hotel. The hotel staff was outstanding, especially the continental breakfast crew. Penthouse suites do not have elevator access but only needs 2 short flights of stairs. The only negative we encountered was insufficient hot water between 8 and 10 am.
We had a 2 bedroom suite on the top floor. Room was clean and even had a fireplace. They staff was extremely helpful and nice. Breakfast in the morning had several items to select from and food was keep fresh and hot. We were only here 2 days but look forward to returning in October.
I have stayed at this hotel several times. Last two times my reservation meant nothing. In December I booked a 2 room suite and it was not available for any of the nights I stayed that week. In March 2017, I booked again and when we arrived, no room at all. Only room we found was downtown, took an extra 2 hours which at 1am after traveling is terrible. No call from manager again. Nothing. We had guaranteed late arrival, room was held with a CC. I am Marriott gold status thinking of moving back to Hilton.
This inn is nearby where we conduct or business. The bathroom exhaust fan sounded like it was ready to go and was noisy. The bedroom window has a screen missing from the 3rd story and it is also hard to close. The drains need to be flushed with a drain cleaner. But, the breakfast is a let down. First hardly any good choice, no english muffins or orange marmalade. However, they have a soft drink dispenser which is great when it's u locked during the mornings and special snack times Monday thru Thursday. They do have a green chile stew which is really good when you add the Andouille sausage and flour tortillas.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 174 reviews