I have found some bedbugs in the room that they put me in so I’m not happy about anything at all
Charged $100 fee for military pet deposit, not notified on any disclaimer. 1st room given wreaked of cat male cat urine in the carpet. Had room changed, new room toilet was broken wouldn’t flush, no hot water to take a shower. Outside security doors were broken. Homeless living in parking lot. Photos are not what the hotel looks like. Very run down and not clean or maintained. Continental breakfast was from yesterday and in a secured area deep inside hotel, due to homeless activity. Worst hotel stay ever. Find another hotel, do not stay here ! You have been warned !!
Old but clean. Needs inpoving at conplimentary breakfast. Greeding person not welcoming make me feel unwanted.
The photos posted on the network are misleading, do not reflect the condition of the hotel. Very bad hotel. Rude receptionist, old and run-down hotel, torn carpets, broken bathtub, uncomfortable bed, smoky and marijuana hallways. Do not recommend going to this hotel until the management addresses the failures at the hotel.
Breakfast was served in STYROFOAM containers--just horrible for the planet and inexcusable in 2022. Stains on the furniture in my room. All down pillows/comforter, no hypoallergenic replacements available, so I had an allergy attack, did not sleep well.
I think i felt as if I wasnt an important guest to the woman who checked me in. She was busy talking to everyone around her and when i would ask a question i felt as if i was inconveniencing her. Then as it was close to 10 PM i honestly felt scared because a man was in the hall banging on someone's door and screaming as loud as possible telling someone to let him in. This went on for almost 30 minutes. I called front desk and i believe they handled it, but I was traveling alone and this did not help me feel comfortable.
Great old hotel. Staff was doing their job. Hotel smelt like pot. Too bad! I guess it's the signs of the time when drugs are legal. Expect to get a contact high no matter what.
Gross, my toilet didn’t work, the shower wouldn’t drain. I was shin deep in water while I was showering. Ceiling was moldy and pealing. All the chairs and furniture was pealing and dirty. I would look some where else
The property needs tons of upgrades. It is old, needs maintenance desperately. the backdoor of the building was not working so anyone could open it.
I stay there slot and with the current staff it's like I have to start all over again
The manager was rude and none of the staff had masks on. The 3:00pm check-in was not honored because the hotel was short staffed. Now how is that my problem. The was the Mongol Motor Cycle gang staying there did feel safe staying there
I used To stay at this property often for weekend getaways with my family when it was MC Elegante. Rooms used to be very well kept an clean. The room we stayed in this time around the paint if chipped or missing in the bathroom an all other areas of the room. Beds were very uncomfortable, water pressure was very low pretty much non existent. Carpets in room were nasty, stained and smelled like cheese an mold. It is sad that this property has went down dramatically. When jt was operated by MC Elegante it was nice an they also had an amazing free breakfast that had so many options. I won’t be staying at this property again unfortunately since how rundown an out dated is is now as well as dirty looking. I was Almost ready to ask for refund because of how the carpets looked an I have 5 Children two which are babies that crawl an we didnt even feel safe to have them crawl in the room cuz of gross carpet. Disappointed Guest
Very dated room. Clean but very old looking/battered furniture.
The staff was friendly and helpful.
Located in Northeast Heights within a mile (2 km) of Rio Grande Trail, Ramada Plaza by Wyndham Albuquerque Midtown is within 2 miles (3 km) of Maxwell Museum of Anthropology. This 336-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.
Start your day off right with a free buffet breakfast offered each morning. In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a bar. Order from room service to satisfy your hunger without leaving your room.
Guests can expect free WiFi and flat-screen TVs with satellite channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Sofa beds, refrigerators, and microwaves are also standard.
At Ramada Plaza by Wyndham Albuquerque Midtown, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle during limited hours. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this family-friendly hotel include a spa tub, a conference center, and a 24-hour business center.
I have found some bedbugs in the room that they put me in so I’m not happy about anything at all
Charged $100 fee for military pet deposit, not notified on any disclaimer. 1st room given wreaked of cat male cat urine in the carpet. Had room changed, new room toilet was broken wouldn’t flush, no hot water to take a shower. Outside security doors were broken. Homeless living in parking lot. Photos are not what the hotel looks like. Very run down and not clean or maintained. Continental breakfast was from yesterday and in a secured area deep inside hotel, due to homeless activity. Worst hotel stay ever. Find another hotel, do not stay here ! You have been warned !!
Dear Guest,Thank you for your stay. I am very much concerned about the inconveniences due to several issues mentioned in your review. We shall surely check and take action for improvement. This is a matter of concern and not a regular feature of our hospitality. Customer satisfaction is paramount to us. I request your understanding and continued patronage.Sincerely,Hotel Manager
Dear Guest,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve on to earn a 5 review on your next stay. Sincerely, Hotel Manager
Old but clean. Needs inpoving at conplimentary breakfast. Greeding person not welcoming make me feel unwanted.
Dear Guest, Thanks for the recent stay at our property. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager
The photos posted on the network are misleading, do not reflect the condition of the hotel. Very bad hotel. Rude receptionist, old and run-down hotel, torn carpets, broken bathtub, uncomfortable bed, smoky and marijuana hallways. Do not recommend going to this hotel until the management addresses the failures at the hotel.
Dear Guest, Thank you for staying at our hotel during your last visit to our area. We welcome your review and comments. We apologize for the staff's rude behavior. Hotel staff has been given special training for communication improvement with guests. We have also taken all steps to ensure that our guests get the best services and hospitality during their stay. We invite you once again to choose our hotel again and feel the new experience of hospitality. Sincerely, Hotel Manager
Breakfast was served in STYROFOAM containers--just horrible for the planet and inexcusable in 2022. Stains on the furniture in my room. All down pillows/comforter, no hypoallergenic replacements available, so I had an allergy attack, did not sleep well.
Dear Guest, Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before. Sincerely, Hotel Manager
I think i felt as if I wasnt an important guest to the woman who checked me in. She was busy talking to everyone around her and when i would ask a question i felt as if i was inconveniencing her. Then as it was close to 10 PM i honestly felt scared because a man was in the hall banging on someone's door and screaming as loud as possible telling someone to let him in. This went on for almost 30 minutes. I called front desk and i believe they handled it, but I was traveling alone and this did not help me feel comfortable.
Great old hotel. Staff was doing their job. Hotel smelt like pot. Too bad! I guess it's the signs of the time when drugs are legal. Expect to get a contact high no matter what.
Gross, my toilet didn’t work, the shower wouldn’t drain. I was shin deep in water while I was showering. Ceiling was moldy and pealing. All the chairs and furniture was pealing and dirty. I would look some where else
Dear Guest,Thanks for your valuable review. We're so sorry that you found bugs in your room. We do have pest control specialists who clear our rooms monthly. We'll be sure to remedy the problem as soon as possible to keep our rooms bug free. We apologize for the bugs. Hope you will reconsider us again.Sincerely,Hotel Manager