Quality Inn University2.5 out of 5.0
Recent guest reviews
I made reservations for 2 rooms for one night. By the time i checked in they had charged my debit card SIX times for a total of $480. When i contacted the night person (Freddy) to advise him of the error, he became short and argumentative saying I had not been charged in that manner. After trying to assure him I had that many holds/charges and he was incorrect, he commented back. "You think I am stupid?" It was not a question he should have asked. At that point I had to agree with him acknowledging his statement about his ignorance was on fact was correct. The following morning i went to the front desk, where Freddy was still working. I should him my account where the six charges still appeared. He still continued to say that i was wrong. At that time another customer came up to the desk and Freddy had to tell the guest that I had called him stupid, at which tome zi had to correct Freddy, inducating that I had only agreed to his own statement based on his ignorance. I then informed the guest that i was having difficulties that they had charged me the 6 times and that he needed to check his account to make sure he had not been overcharged. It has now been over a week, and i still have the six charges on my account. I sent an email to the General Manager and shared with her the fact that there are still the charges against my card.... that was 4 days ago... today still no response, and still $480 out of my account. At thos point, it appears they feel it is acceptable to grossly overcharge without concern or retribution. Not this time, i have not only contactec my bank to begin a chargeback, but based on the actions of the hotel, and the prevalence of current credit card fraud, a request to the New Mexico Attorney Generals office to investigate this incident and possibly others from this location as possible credit card fraud. Use caution .. check your debit/credit card account to assure they have not overcharged you. Or even better, stay away so you do not have to worry that you too arent charged hundreds of dollars for a one night stay.
I had a various problems with this location in the past because of this I worte a poor review. Unfortunately i had to stay this location again due to holiday weekend and work requirement. Upon check in four employees greeted me with angry looks then manger says "wow im surprised to see you here, you couldnt have used your points to book another hotel" the employes began to quietly laugh and smile until I told her how rude she was then conversations stopped other than that i belive it was intentional that the manger put me on the 3rd floor knowing that I have handicap and in a room with an ac unit that didnt work properly
I stopped just for the night while traveling from Phoenix back to Iowa. I showed up late and the young man at the front desk was very pleasant. I had a coupon but he couldn't locate it in the system so gave me an even better deal! I really appreciated that. Although I wasn't in the room long it was very clean and the bed was very comfortable. The bathroom was not impressive but not bad either. The best feature was the breakfast in the morning. I had eggs, bacon, a waffle, and orange juice. The ladies working the breakfast area were very friendly and kept everything stocked. I walked away very fulfilled. All in all it was a very good stay and I recommend this hotel for travelers. The price to value ratio was very high.
The first three nights I stayed here I didn't get any sleep..it is right along I-40 and there is a truck stop across the street. 18 wheelers also pull into the hotel parking lot and leave their rigs running. On the flip side, it is conveniently located for easy access to the freeway. The staff accommodated my request to be moved and they put me in an inside room which made a huge difference..I was able to sleep without a problem. The bed was very comfortable. Some family members had also rented a suite...their furniture was old and ripped ...the stuffing was oozing out of the arms of the recliner and the cushions on the sofa were in very bad shape. The carpets were spotted and needed cleaned. The hotel is in need of remodeling. The most unsettling thing for me was the safety issue...as a woman I would not want to stay here without having someone else with me. And I would definitely not attempt to walk in the area. The staff was competent and friendly and did everything in their power to make the stay pleasant. And the manager did call me to let me know I had left some personal items behind. I definitely appreciated that as I had not yet left town and was able to swing by and pick them up.
For whatever reason the hotels that I normally use in Albuquerque were full. After a little searching online I found this Quality Inn online. The property is old and tired. On the positive side, the bed was quite good; the room was mostly quiet; the clerks at the front desk were capable and helpful; the breakfast was a notch above most budget motels; there are two reasonably good restaurants within walking distance; and the overall location is convenient for getting around the city. For the price, the value is not bad. This property needs to be renovated. I've stayed in Quality Inns of similar age in El Paso that have been renovated, and they are considerably nicer than this one and at about the same price point. I mention this only because I think the reason this property seems not to have high occupancy is because it is so tired.
1st time I stayed and it was terrible. Checked in and got our room and left to have dinner immediately. Came back to sleep and found bugs under sheets. Left and was told my refund would take 2-3 days.
I gave this hotel a 5 star rating because we were looking for an inexpensive room for 2 nights that was pet friendly and had a clean, comfortable room. This place delivered! A 5 star room doesn't necessarily equal expensive and luxurious. To me, when looking for inexpensive, you have to rate a room based accordingly. So my criteria is very strict...I abhor noisy, paper thin walls, dirty rooms and uncomfortable beds. Our room #359, was quiet, clean, and had comfy beds. The breakfast was very good, the dining room staff and front desk people very friendly. You can tell they do try hard to do their best. That deserves a 5 star rating!
When we go to Albuquerque again, our stay will be longer. Was in Albuquerque to send our son off to Rota, Spain (he's in the Navy) so we stayed here because it was also close to where my other son lives. And the airport was just a short hop via I25. Room was spacious with a fridge and microwave. Bed was comfortable, bathroom also spacious. Only thing was there is a gap in the exterior door and you could see light through the crack. It was rather chilly and snowy during our stay but the climate controls kept the room comfortable (although it was a bit loud). Other than those minor items, it was a good stay. Many restaurants in the area and a convenience store (7-11 I think) adjacent to the property (although there were several panhandlers hovering by the store). Again, it is definitely our choice for our next Albuquerque stay.
We stayed there 2 nights for the Albuquerque balloon fiesta and were surprised in a good way. The hotel was easy to find and had an easy access to the highway. The room was clean with all the bare necessities. I am not sure if this is only during the balloon fiesta, but the hotel was offering a breakfast to-go bag (with a muffin and a fruit) for those waking up early. Otherwise, the breakfast was good with pre-cooked omelettes and sausages, bread, English muffins, cereals, yogurt, juices, coffee, tea, fresh fruits, and waffles. The staff was friendly. The only thing people might say is a drawback is that the hotel is right behind a gas station... However, we did not find it disturbing during our stay. Overall, it was a nice stay.
Traveling through to Durango, CO. Front office help was friendly. Property is well maintained for the age of the hotel. We stayed in a suite which is a corner room and we did have to walk a bit after taking the elevator up to the 3rd floor. We were staying during the Balloon Fiesta, and were given information regarding transportation and early breakfast, however we were not staying for this particular reason, just thought it was nice for the staff to explain in detail some of the items for the fiesta. Breakfast area was a little small but offered a variety of items. The pool was heated and the kids enjoyed a quick dip in the evening. Would stay again if in the area.
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Located in Downtown Albuquerque, Quality Inn University is within 2 miles (3 km) of sights such as Maxwell Museum of Anthropology and Tricklock Company. This motel has 139 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Located centrally in Albuquerque, it's also close to Indian Pueblo Cultural Center and New Mexico Museum of Natural History and Science.
Start your day off right with a free continental breakfast, served each morning from 6 AM to 10 AM.
Quality Inn University's 139 rooms are air-conditioned and provide coffee makers, free local calls, and ironing boards. TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Desks are also standard.
Guests of Quality Inn University have access to an outdoor pool, a fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include a meeting room, a business center, and a seasonal outdoor pool.
Reviews from Trip Advisor
55% of guests recommend this hotelTotal of 75 reviews