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Room was a little musty and we’re switched to a better room. Everything was amazing about this trip.

Good buffet and good service

We recently enjoyed a 7-night stay at this resort. It was our second Secrets property and our 12th all-inclusive vacation, and a few things really stood out in the best way: the wonderful staff (always friendly and accommodating), the easy access to stunning Baby Beach (absolutely amazing), and the delicious breakfast and lunch buffets with plenty of variety. The baked goods were also a real treat! On the flip side, we weren’t as impressed with the dinner menus. The options felt a bit limited, and we really wished there had been a buffet at dinner—especially since breakfast and lunch were so good. We also tried the Preferred Club upgrade but didn’t find it worth the extra cost. While it did offer an à la carte menu for breakfast and lunch, most of those dishes were available at the buffet anyway, and service was quite slow. Our room had an ocean-view balcony with a tub, but there was no privacy to comfortably use it. The Preferred Club lounge did have premium spirits, and snacks/treats. The preferred club also offered a smaller infinity pool separate but next to the main infinity pool, but using the pool bar meant either waiting for occasional service or getting out of the water to order. Overall, the staff, beach access, and daytime dining made the trip memorable, but dinner options and the Preferred Club didn’t quite live up to expectations.

Hotel Renaissance was beautiful and everyone was so friendly. The customer service was exceptional.

Room was a little musty and we’re switched to a better room. Everything was amazing about this trip.

We booked this property based on many other good reviews and they weren’t wrong. The staff were all very pleasant and accommodating. Angelo brought our bags up and explained how everything in the room worked. When we first checked in (a 2-bedroom suite for 4 people) the second bedroom and bathroom were closed off with signs saying do not use, but that was cleared up quickly. Our 2 biggest complaints about the room: not nearly enough counter space in the bathrooms and for some reason housekeeping kept only leaving one washcloth when the room was serviced. The main pool was well-maintained and the gym had a good mix of equipment. Nicolle in the spa was lovely. Jasmine used her hands of steel for a good massage. We only ate in the restaurant once, for breakfast. We weren’t aware the buffet closed at 10:30 and got there just after 10. They don’t have or serve decaf coffee and because we got there so close to closing, the food was no longer being filled. We got to try most everything we wanted and the egg station was good. It was expensive at $26/person. Great location, close to Moomba Beach where there are complimentary lounge chairs and umbrellas for Radisson guests. Per many reviews, we arrived just before 8am to reserve our chairs, and they filled up quickly with only about 30 available. Also close to a mile of shops and restaurants. Never a bad meal anywhere. Food is expensive and many restaurants charge a service charge (tips for all), so watch for that.