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First point of contention is the ‘self check-in’- As you always need staff to help you with the local tax payment and assigning a key card, I really don’t see the point in this and it always takes longer than traditional check in, Second was the room, on the first floor but the windows are so think that even when closed you could hear the details of conversations of passers by outside. The in room constant noise was another frustration, the extractor fan runs constantly rather than just when the bathroom light is on (as most hotels do). This is coupled with the air con which seems impossible to switch off, with a constant temperature of 20° was too hot to sleep. All this meant that despite the attentive and helpful staff, I didn’t get a proper nights sleep for any of the 3 nights I stayed - and that’s the whole point of a hotel room.

The entire experience at The Toren was exceptional. The hotel was cozy, comfortable and located in a great area close to restaurants, museums, shopping and the central train station. Breakfast food selections tasty and filling. All interactions with the hotel team members were pleasant and helpful.

Very inflexible check in and check out accommodations for a small room over $600 a night. Staff did not accommodate at all and insisted on 3pm check in and 11 a check out. Overall unfriendly and not helpful staffs