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Excelente, pueden seleccionar este hotel

Great property and location, but a major security breach and poor customer service recovery. Our stay started out great. The hotel was clean, modern, and in a perfect location, incredibly convenient for walking to Broadway shows and visiting Times Square. The staff was initially friendly, and since we arrived early, they checked us in and gave us a card to return later once the room was ready. The rooms feature nice, modern updates, were very clean, and the beds were comfortable. Unfortunately, things went downhill on day two. We went out in the morning and returned around 1pm, but our keys didn't work. When I went to the front desk, I found another couple who had just been assigned our room and came back down because they realized it was occupied. The hotel claimed their system showed us as a "no-show", despite the fact that we had already checked in, stayed one night, and had a $200 hold placed on our card. Instead of quickly fixing the keys, the staff spent 30 minutes going back and forth to the back office to figure it out for both us and the other couple. No one apologized for the fact that they allowed total strangers into our room, putting our personal belongings and valuables at risk of being stolen. We were incredibly lucky the other couple was honest. To make matters worse, there was zero service recovery, not even a credit to the bar. Just a generic "sorry for the inconvenience." I expected much better security and service from a hotel in such a prime location.

Overall stay was good however check in was terrible. Despite arriving after the scheduled check in time of 3pm we didn’t actually get our room until 5.20pm. We weren’t kept updated and had to ask reception twice why our room

I have never stayed at a hotel that utilized the key card for access to the room AC and lights. Quite unique for me. There was one glitch. Not all the elevators would accept our key card to go to our floor. This created unnecessary delays getting back and forth. We were in 0822, if that helps to target the issue. The breakfast that was included was quite delicious. There were plenty of options that I could eat with my food allrrgies. With the exception of the elevator issue, we had a very comfortable stay.