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Wyndham Tulum

4.5 star property
Luxury hotel with 2 outdoor pools and a nearby private beach
VIP Access

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Photo gallery for Wyndham Tulum

Breakfast, lunch, dinner served; international cuisine, pool views
Property preview
Private beach nearby, white sand
In-room safe, desk, blackout drapes, free cribs/infant beds
In-room safe, desk, blackout drapes, free cribs/infant beds

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Region 011 Manzana 001, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪1 min walk‬
  • Place, Hunab Lifestyle Center
    ‪5 min walk‬
  • Place, Tulum National Park
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪79 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Club Suite, 1 King Bed, Non Smoking, Pool View

Club Suite, 1 King Bed, Non Smoking, Pool View | Terrace/patio

Club Suite, 1 King Bed, Non Smoking, Pool View

  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 2 Double Beds, Non Smoking

In-room safe, desk, blackout drapes, free cribs/infant beds

Club Suite, 2 Double Beds, Non Smoking

  • 506 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout drapes, free cribs/infant beds

Club Suite, 1 King Bed with Sofa bed, Non Smoking

  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Honeymoon Suite, 1 King Bed with Sofa bed, Non Smoking, Pool View

In-room safe, desk, blackout drapes, free cribs/infant beds

Honeymoon Suite, 1 King Bed with Sofa bed, Non Smoking, Pool View

  • 506 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed, Non Smoking (Standard)

Garden view

Club Room, 1 King Bed, Non Smoking (Standard)

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking, Pool View (Standard)

In-room safe, desk, blackout drapes, free cribs/infant beds

Club Room, 1 King Bed, Non Smoking, Pool View (Standard)

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking (Standard)

In-room safe, desk, blackout drapes, free cribs/infant beds

Club Room, 2 Double Beds, Non Smoking (Standard)

  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Non Smoking, Pool View (Standard)

In-room safe, desk, blackout drapes, free cribs/infant beds

Club Room, 2 Double Beds, Non Smoking, Pool View (Standard)

  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Penthouse, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, free cribs/infant beds

Standard Penthouse, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 296 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Penthouse, 1 King Bed, Non Smoking, Pool View

In-room safe, desk, blackout drapes, free cribs/infant beds

Standard Penthouse, 1 King Bed, Non Smoking, Pool View

  • 296 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Penthouse, 2 Double Beds, Non Smoking

In-room safe, desk, blackout drapes, free cribs/infant beds

Standard Penthouse, 2 Double Beds, Non Smoking

  • 296 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Penthouse, 2 Double Beds, Non Smoking, Pool View

In-room safe, desk, blackout drapes, free cribs/infant beds

Standard Penthouse, 2 Double Beds, Non Smoking, Pool View

  • 296 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 296 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Pool View

In-room safe, desk, blackout drapes, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 296 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, blackout drapes, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 296 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Pool View

In-room safe, desk, blackout drapes, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking, Pool View

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, free cribs/infant beds

Suite, 1 King Bed, Non Smoking

  • 296 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Pool View

In-room safe, desk, blackout drapes, free cribs/infant beds

Suite, 1 King Bed, Non Smoking, Pool View

8.0 out of 10
Very good
(1 review)
  • 296 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

In-room safe, desk, blackout drapes, free cribs/infant beds

Suite, 2 Double Beds, Non Smoking

  • 291 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Pool View

In-room safe, desk, blackout drapes, free cribs/infant beds

Suite, 2 Queen Beds, Non Smoking, Pool View

  • 296 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Pool View

In-room safe, desk, blackout drapes, free cribs/infant beds

Suite, 2 Bedrooms, Non Smoking, Pool View

  • 802 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Honeymoon Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout drapes, free cribs/infant beds

Honeymoon Suite, 1 King Bed with Sofa bed, Non Smoking

  • 506 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Tulum

Wyndham Tulum places you next to Jaguar Park and within 2 miles (3 km) of other popular attractions like Tulum Mayan Ruins. This 287-room, 4.5-star hotel welcomes guests with 2 outdoor pools, a restaurant, and a private beach.

What's nearby

  • Jaguar Park - 1 min walk - 0.1 miles
  • Hunab Lifestyle Center - 5 min walk - 0.3 miles
  • Tulum National Park - 4 min drive - 2.0 miles
  • Tulum Tower - 5 min drive - 1.6 miles
  • Dos Aguas Park - 6 min drive - 1.6 miles

Getting around

  • Tulum Intl. Airport (TQO) - 46 min drive

Restaurants

  • ‪Starbucks - ‬2 min drive
  • ‪Carl's Jr. - ‬8 min walk
  • ‪Escama - ‬12 min walk
  • ‪Panza Tulum - ‬10 min walk
  • ‪La Regia Tulum - ‬17 min walk

About this property

Wyndham Tulum

Luxury hotel with 2 outdoor pools and a nearby private beach
Built in 2024, the brand new Wyndham Tulum features 2 outdoor pools, a children's pool, and a gym. You can take advantage of free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and tours/tickets. Other amenities at this luxury hotel include free WiFi in public areas, a 24-hour business center, and a computer station.
Smart TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers and hair dryers. Other amenities include espresso makers, safes, and phones. Change of towels is available on request.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free secured, covered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 449 for adults and MXN 220 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Naaj K'iin

Things to do

  • 2 outdoor pools
  • Children's pool
  • Gym
  • Outdoor padel court

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room crib

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Lever door handles
  • Magnifying mirror
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 6 buildings
  • At least 80% lighting from LEDs
  • Built in 2024
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with digital channels

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 11 years old or younger stays free, per registered adult, when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 449 for adults and MXN 220 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Wyndham Tulum Hotel
Wyndham Tulum Tulum
Wyndham Tulum Hotel Tulum

Frequently asked questions

What is there to do near Wyndham Tulum?

This hotel in Tulum is within a 10-minute walk of Jaguar Park and Hunab Lifestyle Center. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

Will I be able to park at Wyndham Tulum?

Yes, secured self parking is offered for free at the hotel. Though parking is limited, accessible parking and bicycle parking are also available.

Does Wyndham Tulum include a casino on the premises?

No, Wyndham Tulum doesn't have a casino.

Will I find an indoor pool at Wyndham Tulum?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 9:00 AM and 9:00 PM.

What amenities will couples enjoy at Wyndham Tulum?

There are many amenities for couples at this hotel, including Champagne service and in-room massages as well as 2 outdoor pools.

Does Wyndham Tulum have a hot tub?

No, this hotel doesn't have a spa tub.

Does Wyndham Tulum have a restaurant with a breakfast menu?

Yes, Wyndham Tulum serves buffet breakfast for a surcharge each morning at Naaj K'iin.

Will Wyndham Tulum allow pets to stay free of charge?

No, pets aren't allowed at Wyndham Tulum though service animals are welcome.

Are there connecting rooms at Wyndham Tulum?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Wyndham Tulum?

The closest major airport to Wyndham Tulum is Tulum Intl. Airport (TQO), which is 27.7 mi away (46 minutes by car).

Can I book a room with a balcony at Wyndham Tulum?

Yes, some guestrooms at this hotel offer either a furnished balcony or a patio where guests can enjoy garden or pool views.

Does Wyndham Tulum offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Wyndham Tulum.

Wyndham Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 84 out of 128 reviews
Rating 8 - Good. 28 out of 128 reviews
Rating 6 - Okay. 10 out of 128 reviews
Rating 4 - Poor. 4 out of 128 reviews
Rating 2 - Terrible. 2 out of 128 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Artasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

8/10 Good

RANDY, New Braunfels

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
electricity went out but there was no backup generator for emergency lights and water pumps
Stayed 3 nights in Sep 2025

4/10 Poor

Ruslan

Stayed 1 night in Aug 2025

8/10 Good

Alejandro

Liked: Cleanliness
Stayed 2 nights in Sep 2025

10/10 Excellent

kiran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wyndham Tulum

This is a new property just opened in April 2025, and has been buit to a very high spec. The rooms are modern and each with private jacuzzi’s, with the suites super luxiorious with a kitchen and living room and very roomy. The swimming pool area has lots of loungers to relax after a swim, and has a dining area in the middle to order refreshments. The gym is fully equiped and excellent. 24 hr concerciege and free parking. Ivan, the manager, and his team are always readily available to help if you require anything. The cleaning staff are great and ensure rooms left pristine
Stayed 14 nights in Aug 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Octavio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Natalie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was honestly a beautiful hotel. Everything was clean & updated. I know it opened sometime last year. Few things that we weren’t satisfied with: there are no ice machines on the floors, so we had to call every time we needed some. Sometimes it came, sometimes it didn’t. We had a nice balcony, but unfortunately there weren’t any chairs to sit, so we found that a little odd. Inside there was only one seat. No little tables either to eat. We got a basic room, but even with that, I feel like there should have been a least a little table and maybe another chair. I also ordered uber eats a few times & the hotel gave them a hard time handing me the food. The first time, they had to escort the uber driver to the room(totally fine, as I know they are just trying to be safe) but the last two times I did it, the hotel made me walk to the lobby. Thought that was weird, but also a little inconvenient, as the lobby is far from the room. Lastly, check out was fine, but once I got into the ride to go to the airport, they called me accusing us of stealing a blow dryer. We were so confused & upset because we didn’t know how to prove that we didn’t take it. They said not to worry and they will talk to housekeeping. I told them to please get back to me & they never did.. I keep checking to make sure I wasn’t charged, but it was just a little weird. Overall, beautiful place, but they need to change some things
Stayed 3 nights in Aug 2025

10/10 Excellent

Ginger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That pool was fantastic
Stayed 1 night in Jun 2025

10/10 Excellent

sergio

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Only reason I’m rating staff 3 is because on my check out date restaurant crew supervisor wanted to charge for breakfast knowing it was included in our stay. Then he refuse to serve products on menu stating items were not included on our package although we were served those items our other days. Even though items were clearly listed on all inclusive MENU.
Stayed 3 nights in Jul 2025

10/10 Excellent

Yehoad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family stayed at this hotel in August, and we loved it! This is a brand new hotel that just opened this year. While everything is brand new, they are still working to finalize the hotel (finish one section of it and fully stock up the rooms with kitchen supplies, such as plates, cups, utensils etc.). This, I'm sure will happen shortly. The room was great, with one king bed in one room and a sofa bed in the living room. We even had our tiny private pool, which we did not end utilizing as their public pool is stunning. The hotel is located in a newly-developed part of town, so it's away from busy streets and noise. Nonetheless, it's a short drive to all the beautiful attractions and tourist zones around Tulum. The staff was very accommodating and nice, and we felt they really cared that we enjoy our stay. I will definitely recommend this hotel and would love to stay in it again in the future!
Stayed 5 nights in Jul 2025

8/10 Good

Eduardo, San Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a brand new hotel that just opened up in December. So of course everything is new, including employees. It seems they kind of rushed the opening without being ready. A few things missing here and there like lack of employee customer service because of the lack of training/experience. They were lucky that it was pretty empty as far as guests go or else it would be a big mess but it has a great potential. It’s all a matter of time.
Stayed 1 night in Aug 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very well maintained rooms and and clean facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Marcos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Tulum Trip

Clean, modern, quiet. Very close to pueblo and restaurants. Friendly staff. Vero was there to help us with anything we needed. Loved the pool. Kids loved the pool and grounds. Restaurant could be better by offering lore authentic dishes. Would stay here for sure!
Stayed 7 nights in Jul 2025

10/10 Excellent

Dora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff pretty courteous and resolving. Nice experience. Gabriel & Leonel the waiters at the pool area bar very friendly .
Stayed 3 nights in Jul 2025

10/10 Excellent

Francisca Luna De la

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property and price. I loved the fact that they had a family pool and adults-only pool. My daughter was about to have as much fun as she wanted, and the adult side seemed really nice! Small detail, but I stayed for 7 days and they didn't automatically refill the coffee station every day. Overall, I highly recommend this hotel.
Stayed 7 nights in Jun 2025

10/10 Excellent

Marie-Helene

Liked: Cleanliness, amenities, property conditions & facilities
Great service, employees were wonderful. The pools are quite large and nice. Big size rooms. Some rooms on the first and 3rd floor have personal pools which is nice if you want to refresh yourself outside of the pool hours. The gym is well equipped for an average workout. I haven't tried the restaurant. Also since it's a fairly new hotel, construction isn't finished as of June 2025. It didn't bother me since I was out most of the day, but if you plan on staying in, bring some earplugs. I liked that it was situated halfway from the beach and Tulum Center. Though walking is doable, renting a car, scooter or a bike is a better option for getting around. If you rent a bike, I would suggest doing it from a place downtown as it is cheaper than renting from the hotel. However if renting from the hotel is more convenient for you and you don't mind paying a bit more, they offer the service. Once again the staff was very nice, friendly and helpful.
Stayed 7 nights in Jun 2025

8/10 Good

James

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a lovely property close to downtown Tulum area, with great staff, and an absolutely gorgeous pool area. We struggled with getting consistent internet in our room. Used the lobby internet on several occasions. It was nice to have a covered parking garage. Exiting the garage was a bit of a challenge due to a very narrow exit ramp. Fortunately, we rented a small car. If it was larger, we make have scraped the exit walls like other car apparently did due to marks make on the wall.
Stayed 7 nights in Jun 2025

10/10 Excellent

Harshita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This seemed like a new property as everything looked and appeared as such. It was clear, had more than everything we needed. Amenities like padel court were a great addition. The pool was a highlight! I would highly recommend staying here instead of the hotel zone as it offers better proximity to restaurants in Centro which is better in my opinion. Overall 10/10!
Stayed 2 nights in Jun 2025

6/10 Okay

Enrico

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Wendy Jo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful place! We paid for the shuttle service to/from the airport, and did not have our own transportation. This place is set away from Tulum in a forested area. It is within walking distance of an old Tulum and a 7-Eleven, just bring plenty of water due to heat & humidity. It is not within walking distance to the beach. The place is still under construction, so taking a nap during the day was difficult! The staff is very kind and has bilingual people available. The on site restaurant is very good! There is not a gift shop on-site. We went on excursions on two separate days and we were picked up in front the compound at the steps, as the lobby is set further back and not visible from the road. Overall, we were happy about how clean the place was, and the landscape within the compound was stunning!
Stayed 7 nights in Jun 2025

8/10 Good

jose

Stayed 1 night in Jun 2025

10/10 Excellent

Beanca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really a stunning view. There is an adult pool and family pool which is nice. Stuff is very nice! All in all would definitely recommend.
Stayed 1 night in Jun 2025

10/10 Excellent

Polina

Stayed 1 night in Jun 2025