6/10 Aceptable
stephen c.
14 feb. 2025
Average property and very disappointing in many respects
We were looking forward to our stay at this property and were quite disappointed. The local primary contact, Valeria, met us; after we contacted her about a few things, she decided she didn’t want us to contact her after all and told us to go through VRBO. There was quite a bit of rust in and around the unit - around the garbage can, in at least one of the bathrooms (under the faucet), outside railings, etc. This led us to believe the unit is not well kept up. Someone in our party sat in one of the hammocks and the rope attaching it to the hook promptly broke, causing a fall (he is not overweight). When this was pointed out to VRBO, the underwhelming response was “Oh sorry, I’ll let someone know.” Kitchen was under stocked/poorly set up - no dish towels, no lighting or fan over stove, no colander, no backup paper towel roll (apparently we were supposed to use only the seven pieces left on the existing roll). One bedroom gets direct sun all day, necessitating closed shades basically 24/7. But that’s ok, since there were no Mayan ruins to look at from any of the windows anyway. The unit is in the “jungle” but just off the main street in Tulum. The unit was quiet (except when people clumped on the stairs outside the unit, when the noise reverberated into the unit) but there was nowhere to walk - no nice grounds, just a trash-strewn driveway. There is more but you get the idea - you can do much better in Tulum. One positive - Jesus at the drive through gate ia a doll :)
stephen c.
Se hospedó 7 noches en febrero de 2025