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Madison Plaza Townsville

4.0 star property
Central hotel with a 24-hour front desk connected to a shopping center in Townsville

Choose dates to view prices

Photo gallery for Madison Plaza Townsville

Cafe
Executive Studio Suite, 1 King Bed | 1 bedroom, desk, iron/ironing board, cribs/infant beds
Lobby lounge
Point of interest
LCD TV, DVD player

Popular amenities

  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
409 Flinders St., Corner Of Stanley And Flinders St., Townsville, QLD, 4810
  • Castle Hill
    ‪5 min walk‬
  • Magnetic Island Ferry Terminal
    ‪18 min walk‬
  • Townsville Entertainment & Convention Centre
    ‪3 min drive‬
  • Townsville, QLD (TSV)
    ‪8 min drive‬

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Room options

View all photos for Business Room (Shower over Bath)

Business Room (Shower over Bath) | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Business Room (Shower over Bath)

8.0 out of 10
Very good
(41 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Family Suite

Executive Family Suite | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Executive Family Suite

7.0 out of 10
Good
(19 reviews)
  • 602 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Executive Studio Suite, 1 King Bed

Executive Studio Suite, 1 King Bed | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Executive Studio Suite, 1 King Bed

  • 603 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Queen Room

Executive Queen Room | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Executive Queen Room

7.2 out of 10
Good
(58 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Twin Room

Executive Twin Room | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Executive Twin Room

7.0 out of 10
Good
(31 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

Townsville

Madison Plaza Townsville places you within a 10-minute stroll of popular attractions such as Catholic Diocese of Townsville and Castle Hill. Each of the 93 rooms at this 4-star hotel includes a refrigerator, an electric kettle, and an LCD TV. It's connected to a shopping center in central Townsville and also close to Queens Gardens and Townsville Entertainment & Convention Centre.

What's nearby

  • Castle Hill - 5 min walk - 0.3 miles
  • Queensland Country Bank Stadium - 11 min walk - 0.6 miles
  • The Strand Beach - 15 min walk - 0.8 miles
  • Magnetic Island Ferry Terminal - 18 min walk - 1.0 mile
  • Townsville Entertainment & Convention Centre - 3 min drive - 1.4 miles

Getting around

  • Townsville Station - 2 min drive
  • Townsville, QLD (TSV) - 7 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Cowboys Leagues Club - ‬3 min walk
  • ‪Victoria Bridge - ‬4 min walk
  • ‪City Lane & City Arcade - ‬2 min walk
  • ‪The TapHouse Townsville - ‬3 min walk

About this property

Madison Plaza Townsville

Central hotel with a 24-hour front desk connected to a shopping center in Townsville
Guests staying at Madison Plaza Townsville enjoy free WiFi in public areas, laundry facilities, and a TV in a common area. Limited parking is available. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a vending machine and a banquet hall.
LCD TVs come with DVD players, and guests can stay connected with free WiFi. Refrigerators, electric kettles, and ironing boards are also standard. Housekeeping is available on request.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (AUD 15 per night)
  • Limited onsite parking

Things to do

  • TV in common areas

Family friendly

  • Crib (surcharge)
  • DVD player
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • DVD player
  • LCD TV

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for AUD 25.0 per day
  • Cribs/infant beds are available for AUD 10.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: AUD 15 per night (1312 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Chifley Hotel Townsville Plaza
Madison Plaza Townsville Hotel
Chifley Madison Plaza Townsville
Chifley Plaza Townsville Hotel
Chifley Plaza Townsville
Madison Plaza Townsville Hotel
Madison Plaza Townsville Townsville
Madison Plaza Townsville Hotel Townsville

Frequently asked questions

Are free cancellation options available at Madison Plaza Townsville?

Madison Plaza Townsville provides free cancellation on certain room rates. For more details, review the cancellation policy on our site.

What's there to see close to Madison Plaza Townsville?

Based on positive ratings, guests enjoy the hotel's walkable location in Townsville, and it's within a 10-minute walk of Castle Hill, Catholic Diocese of Townsville, and Perc Tucker Regional Gallery. You'll also find Magnetic Island Ferry Terminal and Queensland Country Bank Stadium less than a mile away.

Is there parking available at Madison Plaza Townsville?

Yes, though parking is limited.

Does Madison Plaza Townsville feature a casino at the property?

No, Madison Plaza Townsville doesn't have a casino.

Is there an indoor pool at Madison Plaza Townsville?

No, there is no indoor pool at this hotel.

Are there hot tubs at Madison Plaza Townsville?

No, there isn't a spa tub at this hotel.

Does Madison Plaza Townsville have a restaurant that serves breakfast?

No, Madison Plaza Townsville doesn't have a restaurant that serves breakfast.

Does Madison Plaza Townsville allow pets to stay free of charge?

No, pets aren't allowed at Madison Plaza Townsville.

Are there connecting rooms at Madison Plaza Townsville?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Madison Plaza Townsville?

The closest major airport to Madison Plaza Townsville is Townsville, QLD (TSV), which is 3.9 mi away (7 minutes by car).

Are there rooms with balconies that I can book at Madison Plaza Townsville?

No, at Madison Plaza Townsville, there aren't any guestrooms that list a balcony.

Madison Plaza Townsville Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 289 out of 1012 reviews
Rating 8 - Good. 299 out of 1012 reviews
Rating 6 - Okay. 184 out of 1012 reviews
Rating 4 - Poor. 129 out of 1012 reviews
Rating 2 - Terrible. 111 out of 1012 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Paivi

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing at all was happy with all
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 1 night in Apr 2025

4/10 Poor

David

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Mould in the bathroom no exhaust fan This hotel is ontop of a nightclub so enjoy loud base and subwoofers till midnight definitely won’t be staying there again.
Stayed 1 night in Apr 2025

6/10 Okay

Brian

Traveled with family

Overnight at Madison Plaza Townsville

Very average room for the price. have stayed there before and things are no better than last time.
Stayed 1 night in Apr 2025

2/10 Terrible

Kirsty

Stayed 1 night in Apr 2025

10/10 Excellent

Hilton

Stayed 1 night in Apr 2025

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Madison Plaza was reasonably priced located in a convenient area. No complaints. Ill be back next year. No 2 ways about it
Stayed 10 nights in Apr 2025

4/10 Poor

David

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The family room was terrible room was smelly old and disgusting mould on pillows air conditioning leaked on single bed and down the walls. Dust everywhere would not stay in this room again.
Stayed 1 night in Apr 2025

10/10 Excellent

Philip

Stayed 1 night in Feb 2025

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovly place to stay and the reception stuff were so nice
Stayed 2 nights in Apr 2025

8/10 Good

Damien

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 14 nights in Mar 2025

6/10 Okay

Sue

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were very friendly and helpful. The beds were clean and comfortable but the rooms were in dire need of a handyman- there was a lot of rust on the front of the bar fridge, runners on the cupboard needed replacing so the doors were hard to open,there was peeling on the bathroom door and brownish old towel rack spots needing fixing and painting, and no extractor fan in the bathroom. There was too much furniture in the room so we were tripping over each other. It is a shame as an effort has clearly been made to upgrade the rooms but it was spoilt by this.
Stayed 3 nights in Apr 2025

8/10 Good

David

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Apr 2025

6/10 Okay

Wayne

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I was disappointed with the staff’s attitude as soon as we arrived. We had no TV as it was broken and they had no replacements. The property was generally very old and tired looking. Will not stay there again!
Stayed 2 nights in Mar 2025

6/10 Okay

Lorenzo

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities

Was just Ok ..3 stars

Nothing special, 3 stars is my opinion Booked the stay with parking as a requirement only to find out there is no parking and have to pay extra and located in a different area ‼️
Stayed 1 night in Apr 2025

10/10 Excellent

Ryo

Business traveler
Liked: Amenities
I want to work on there
Stayed 7 nights in Apr 2025

8/10 Good

john

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Parking is inconvenient extra charge for walking a far. Staff are not very friendly at the reception.
Stayed 1 night in Apr 2025

6/10 Okay

Gregory

The place needs a few fixes and new carpet/curtains/tint on windows. Chrome is peeling from tapware. Most of the CBD locked -up and closes early.
Stayed 4 nights in Mar 2025

6/10 Okay

Benjamin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Jack

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was dirty with visible damage on walls and fixtures were broken. The laundry facilities were broken. The general noise levels from surrounding rooms was extremely loud. Staff were extremely friendly and accommodating.
Stayed 3 nights in Apr 2025

4/10 Poor

Brianna

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs a reno and an exterminator. Has gone downhill over the last few years.
Stayed 1 night in Apr 2025

4/10 Poor

Alicia

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, hoping to check in, we were greeted rudely by one of the receptionists (Tori). Who sternly told us it was too early to check in, when we were simply trying to pay and check our bags in. The hotel was run down, old soap in the canisters, no hair dryer and the air condition leaked. Dirty/mucky around all the tap and shower faucets and the walls had dozens of visible hole patches. We had a lovely receptionist check us out and Holly had called to ask when we were arriving but ultimately wouldn’t stay here again.
Stayed 1 night in Apr 2025

6/10 Okay

Tori

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room we stayed in was not clean. There was rubbish left in the bathroom and there was dust and fluff everywhere. The wooden window louvres were covered in mould. The staff came in and left 2 clean towels but left the other wet towels that were hung up were on the floor. Before we left our room for the day we pulled the sheets up and the staff that come in to makeover the room, didn’t bother to neaten up the room at all.
Stayed 2 nights in Apr 2025

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, amenities
The rooms and services was excellent. Thanks Madison Plaza.
Stayed 5 nights in Mar 2025

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