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Aparthotel

MainStay Suites Townsville

4.0 star property
Aparthotel with an outdoor pool, near Queensland Country Bank Stadium
VIP Access

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Photo gallery for MainStay Suites Townsville

Front of property - evening/night
Balcony view
Room, 1 King Bed, Non Smoking (Efficiency) | Premium bedding, desk, blackout drapes, iron/ironing board
Outdoor pool
Room, Multiple Beds, Accessible, Non Smoking (Efficiency) | Premium bedding, desk, blackout drapes, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Laundry
  • Outdoor Space

Explore the area

View in a map
30-34 Palmer Street, South Townsville, QLD, 4810
  • Place, Magnetic Island Ferry Terminal
    ‪10 min walk‬
  • Place, Queensland Country Bank Stadium
    ‪15 min walk‬
  • Place, Castle Hill
    ‪15 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪9 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Suite, Multiple Beds, Non Smoking (Efficiency)

Suite, Multiple Beds, Non Smoking (Efficiency) | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, Multiple Beds, Non Smoking (Efficiency)

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Accessible, Non Smoking (Efficiency)

Room, Multiple Beds, Accessible, Non Smoking (Efficiency) | Premium bedding, desk, blackout drapes, iron/ironing board

Room, Multiple Beds, Accessible, Non Smoking (Efficiency)

  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Suite, 1 King Bed, Non Smoking (Efficiency) | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Efficiency)

Room, 1 King Bed, Non Smoking (Efficiency) | Premium bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Townsville

Located in South Townsville within a short walk of Queensland Country Bank Stadium, MainStay Suites Townsville is within a mile (2 km) of other popular sights such as Castle Hill. This 140-room, 4-star aparthotel has in-room conveniences like balconies, refrigerators, and microwaves.
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What's nearby

  • Museum of Tropical Queensland - 7 min walk - 0.4 miles
  • Magnetic Island Ferry Terminal - 10 min walk - 0.6 miles
  • The Strand Beach - 11 min walk - 0.6 miles
  • Queensland Country Bank Stadium - 15 min walk - 0.8 miles
  • Castle Hill - 15 min walk - 0.8 miles

Getting around

  • Townsville Station - 3 min drive
  • Townsville, QLD (TSV) - 8 min drive

Restaurants

  • ‪Padoka Cafe - ‬6 min walk
  • ‪Grill'd - ‬3 min walk
  • ‪The Australian - ‬2 min walk
  • ‪Cactus Jack's - ‬2 min walk
  • ‪Hooch and Fellow - ‬8 min walk

About this property

MainStay Suites Townsville

Aparthotel with an outdoor pool, near Queensland Country Bank Stadium
MainStay Suites Townsville features an outdoor pool, free WiFi in public areas, and conference space. There's free offsite parking if you drive. Front-desk staff can assist with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include laundry facilities, a banquet hall, and a garden.
Each apartment is air-conditioned and has an array of amenities, including a balcony, a microwave, and a refrigerator. Guests can expect to find free WiFi and a 40-inch LCD TV with digital channels. Beds sport premium bedding and the bathroom offers free toiletries. Other standard amenities include a coffee maker, a phone, and an ironing board. Housekeeping is available on request.
Recreational amenities at the aparthotel include an outdoor pool.

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  • Air conditioning
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$117 nightly
The price is $117
Jan 18 - Jan 19
Total with taxes and fees
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Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking; reservations required
  • Offsite parking; reservations required
  • Street parking available
  • Secured self parking on site (AUD 25 per day)
  • Limited onsite self parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator

Bedrooms

  • Premium bedding
  • Rollaway/extra bed: AUD 55 per day

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Conference space
  • Desk

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • 2 pets total (up to 44 lbs per pet)
  • Fee: AUD 350 per accommodation per stay
  • Service animals exempt from fees
  • Deposit: AUD 100 per stay

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • Blackout drapes
  • Housekeeping (on request)
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Phone
  • Tour and ticket assistance

Location highlights

  • In an entertainment district
  • In the city center

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 140 units
  • 9 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Connecting units available
  • Double-glazed windows
  • Eco-friendly toiletries
  • Garden
  • Housekeeping (on request)
  • Humane treatment of captive wild animals
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for AUD 350 per accommodation, per stay, plus a deposit of AUD 100.00 per stay
  • Dogs and cats only
  • 2 total (44 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for AUD 55 per day
  • Cribs/infant beds are available for AUD 10.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 100.00 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Secured self parking fee: AUD 25 per day
  • Pet deposit: AUD 100.00 per stay
  • Pet fee: AUD 350 per accommodation, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 55 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 2:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free nearby parking, along with offsite parking (reservations required).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aligned Corporate Residences Townsville Aparthotel
Aligned Corporate Residences Townsville South Townsville

Frequently asked questions

Is free cancellation available at MainStay Suites Townsville?

MainStay Suites Townsville offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at MainStay Suites Townsville?

As of Jan 16, 2026, prices found for a 1-night stay for 2 adults at MainStay Suites Townsville on Feb 1, 2026 start from $154.93, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near MainStay Suites Townsville?

This aparthotel is situated in South Townsville within a 10-minute walk of Maritime Museum of Townsville and Perc Tucker Regional Gallery. You'll also find Museum of Tropical Queensland and Queensland Country Bank Stadium less than a mile away.

Is there parking available at this aparthotel?

Yes, secured parking is offered for AUD 25 per day. You'll find a max of 1 space per unit.

Does MainStay Suites Townsville have a casino?

No, MainStay Suites Townsville doesn't have a casino.

Will I find an indoor pool at MainStay Suites Townsville?

No, this aparthotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at MainStay Suites Townsville?

Couples staying at this aparthotel will appreciate amenities like premium bedding as well as an outdoor pool and a garden.

Are there hot tubs at MainStay Suites Townsville?

Yes, some apartments at this aparthotel feature private spa tubs.

Does MainStay Suites Townsville feature a restaurant that includes a breakfast menu?

No, MainStay Suites Townsville doesn't have a restaurant that serves breakfast.

Will MainStay Suites Townsville allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at MainStay Suites Townsville for a fee of AUD 350 per accommodation, per stay. A deposit of AUD 100.00 per stay is collected.

Does this aparthotel have connecting rooms?

Yes, there are connecting guestrooms at this aparthotel book for your group event or vacation.

What is the closest airport to MainStay Suites Townsville?

The closest major airport to MainStay Suites Townsville is Townsville, QLD (TSV), which is 4.5 mi away (8 minutes by car).

Can I book a room with a balcony at MainStay Suites Townsville?

Yes, every apartment at MainStay Suites Townsville comes with a balcony with some featuring river views.

MainStay Suites Townsville Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 230 out of 441 reviews
Rating 8 - Good. 167 out of 441 reviews
Rating 6 - Okay. 27 out of 441 reviews
Rating 4 - Poor. 11 out of 441 reviews
Rating 2 - Terrible. 6 out of 441 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Sacha

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff are friendly and helpful
Stayed 3 nights in Sep 2025

2/10 Terrible

Tyarna

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend this hotel based on my recent stay. For the price, it is very outdated, other hotels in the same location are much nicer and charge a similar rate. The biggest concern was the lack of security. The same key unlocks the gate, the main entrance, and every single hotel room. We tested (with another guest’s consent), and our keys could open each other’s rooms. On top of this, there is no internal lock or latch in the room, meaning you cannot secure the door from inside the room. This is extremely unsafe, especially when traveling with children. Cleanliness was also an issue. The room had clearly not been properly cleaned (I have several photos as evidence). The bathroom was in poor condition – when I turned the shower on, a leak in the silicone seal caused water to flow directly onto the bathroom floor. I booked a king-size bed, and during confirmation was asked if I preferred a king or two singles. I said either was fine, but was instead given a double bed, which was disappointing. Finally, both my child and I woke up covered in bites, which raises serious concerns about hygiene and pest control. Overall, this hotel was far below standard in terms of safety, cleanliness, and comfort. I would strongly advise booking elsewhere.
Stayed 2 nights in Aug 2025

6/10 Okay

Melinda

Liked: Cleanliness
Stayed 5 nights in Jul 2025

10/10 Excellent

Dragan

Liked: Cleanliness, room comfort
It was very good, the location is superb
Stayed 4 nights in May 2025

8/10 Good

Greg

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Graham

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The staff were friendly and helpful But didn’t like we had to pay for parking couldn’t get any channels from 9 or 10 and a little disappointed that they didn’t have a king size bed
Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

Matt

Disliked: Cleanliness, amenities, property conditions & facilities
Toilet wouldn't flush. Cleanliness of the bathroom was quite ordinary. Cut my toe on a shard of glass that had clearly been broken by the previous resident and not cleaned up appropriately by housekeeping. Overall, a good location, central to the Townsville CBD but will not stay at this property again.
Stayed 2 nights in Aug 2024

8/10 Good

Catherine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. But the price of Secure parking cost more than parking in the airport Townsville. One night parking at $25 is more than a day at the airport townscille
Stayed 1 night in Jun 2024

6/10 Okay

Gary

Business traveler
Disliked: Amenities
Onsite parking was secure and easily accessible to rooms. Close to shops and strand.
Stayed 1 night in Mar 2024

10/10 Excellent

Erica

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great location, across road from restaurants
Stayed 1 night in May 2024

10/10 Excellent

Ben

Liked: Cleanliness, property conditions & facilities
Convenient ideal spot
Stayed 1 night in May 2024

8/10 Good

Nathan

Liked: Cleanliness, amenities, property conditions & facilities
Facility clean and well maintained. Location was perfect for walking to entertainment a stadium. Plenty of restaurant options on street. Room was well presented and quiet.
Stayed 1 night in Mar 2024

10/10 Excellent

LORRAINE

Stayed 1 night in Mar 2024

10/10 Excellent

Rothana

Stayed 1 night in Feb 2024

4/10 Poor

Detlef

Disliked: Cleanliness, property conditions & facilities
Found hair in bed; bed had apparently not been made with new sheets; informed manager in morning and via email. No response. We would want our money back

8/10 Good

David

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The facilities were good but there was some mould in the bathroom

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location to CBD
Stayed 7 nights in Aug 2023

10/10 Excellent

Ben

Stayed 2 nights in Aug 2023

2/10 Terrible

Jane

Traveled with group
Disliked: Cleanliness

try elsewhere

My Hotels account said i would get free parking but it was $25 a day. Staff extremely inflexible and rude. No daily servicing of rooms. Building noisy especially Saturday nights. Very expensive for a small, unserviced room.
Stayed 4 nights in Aug 2023

6/10 Okay

cam

Business traveler
Disliked: Cleanliness, room comfort

Cleaner furniture on council pick up

Dirty sofa - you would not sit on it Noisy -lift is really noisy and walls thin King bed is a double
Stayed 3 nights in Jul 2023

10/10 Excellent

Hugh

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff nothing was a problem, great location 👍 so many options for a meal with restaurants and pubs up and down the street. A short stroll took you to the football stadium, or the city, honestly everything was so convenient it was the perfect stay.
Stayed 4 nights in Jun 2023

10/10 Excellent

Gary

Liked: Cleanliness, property conditions & facilities
Close to food, clean and very relaxing, the only downside is you have to pay extra for the parking but I will definitely be going back
Stayed 2 nights in May 2023

8/10 Good

Adrian

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Gerrard

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

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