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Madison Plaza Townsville

4.0 star property
Central Townsville hotel connected to a shopping center, 6-minute walk to Castle Hill

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Photo gallery for Madison Plaza Townsville

Executive Studio Suite, 1 King Bed | 1 bedroom, desk, iron/ironing board, cribs/infant beds
Bar (on property)
LCD TV, DVD player
Cafe
Point of interest

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
409 Flinders St., Corner Of Stanley And Flinders St., Townsville, QLD, 4810
  • Place, Castle Hill
    ‪5 min walk‬
  • Place, Queensland Country Bank Stadium
    ‪11 min walk‬
  • Place, Magnetic Island Ferry Terminal
    ‪18 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for Business Room (Shower over Bath)

Business Room (Shower over Bath) | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Business Room (Shower over Bath)

8.2 out of 10
Very good
(45 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Studio Suite, 1 King Bed

Executive Studio Suite, 1 King Bed | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Executive Studio Suite, 1 King Bed

  • 603 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Family Suite

Executive Family Suite | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Executive Family Suite

7.0 out of 10
Good
(19 reviews)
  • 602 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Executive Queen Room

Executive Queen Room | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Executive Queen Room

7.2 out of 10
Good
(66 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Twin Room

Executive Twin Room | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Executive Twin Room

  • 301 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

Townsville

Madison Plaza Townsville places you within a 10-minute stroll of popular attractions such as Catholic Diocese of Townsville and Castle Hill. Each of the 93 rooms at this 4-star hotel includes a refrigerator, an electric kettle, and an LCD TV. It's connected to a shopping center in central Townsville and also close to Queens Gardens and Townsville Entertainment & Convention Centre.

What's nearby

  • Castle Hill - 5 min walk - 0.3 miles
  • Queens Gardens - 11 min walk - 0.6 miles
  • Queensland Country Bank Stadium - 11 min walk - 0.6 miles
  • The Strand Beach - 15 min walk - 0.8 miles
  • Magnetic Island Ferry Terminal - 18 min walk - 1.0 mile

Getting around

  • Townsville Station - 2 min drive
  • Townsville, QLD (TSV) - 7 min drive

Restaurants

  • ‪A Touch of Salt - ‬3 min walk
  • ‪Pedlar Project - ‬4 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪City Life Cafe - ‬2 min walk
  • ‪Cafe Spuntino - ‬4 min walk

About this property

Madison Plaza Townsville

Central Townsville hotel connected to a shopping center, 6-minute walk to Castle Hill
Guests staying at Madison Plaza Townsville enjoy free WiFi in public areas, laundry facilities, and a vending machine. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a banquet hall and a TV in a common area.
LCD TVs come with DVD players, and guests can stay connected with free WiFi. Refrigerators, electric kettles, and ironing boards are also standard. Housekeeping is available on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • TV in common areas

Family friendly

  • Crib (surcharge)
  • DVD player
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • DVD player
  • LCD TV

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for AUD 25.0 per day
  • Cribs/infant beds are available for AUD 10.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Chifley Hotel Townsville Plaza
Madison Plaza Townsville Hotel
Chifley Madison Plaza Townsville
Chifley Plaza Townsville Hotel
Chifley Plaza Townsville
Madison Plaza Townsville Hotel
Madison Plaza Townsville Townsville
Madison Plaza Townsville Hotel Townsville

Frequently asked questions

Are free cancellation options available at Madison Plaza Townsville?

Madison Plaza Townsville provides free cancellation on certain room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at Madison Plaza Townsville?

As of Jan 16, 2026, prices found for a 1-night stay for 2 adults at Madison Plaza Townsville on Jan 18, 2026 start from $59.83, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Madison Plaza Townsville?

Based on positive ratings, guests enjoy the hotel's walkable location in Townsville, and it's within a 10-minute walk of Castle Hill, Catholic Diocese of Townsville, and Perc Tucker Regional Gallery. You'll also find Queensland Country Bank Stadium and Museum of Tropical Queensland less than a mile away.

Is there parking available at Madison Plaza Townsville?

No, there isn't parking available at the hotel.

Does Madison Plaza Townsville feature a casino at the property?

No, Madison Plaza Townsville doesn't have a casino.

Is there an indoor pool at Madison Plaza Townsville?

No, there is no indoor pool at this hotel.

Are there hot tubs at Madison Plaza Townsville?

No, there isn't a spa tub at this hotel.

Does Madison Plaza Townsville have a restaurant that serves breakfast?

No, Madison Plaza Townsville doesn't have a restaurant that serves breakfast.

Does Madison Plaza Townsville allow pets to stay free of charge?

No, pets aren't allowed at Madison Plaza Townsville.

Does Madison Plaza Townsville have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Madison Plaza Townsville?

The closest major airport to Madison Plaza Townsville is Townsville, QLD (TSV), which is 3.9 mi away (7 minutes by car).

Are there rooms with balconies at Madison Plaza Townsville?

No, there aren't any guestrooms with balconies at Madison Plaza Townsville.

Madison Plaza Townsville Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 290 out of 1000 reviews
Rating 8 - Good. 284 out of 1000 reviews
Rating 6 - Okay. 185 out of 1000 reviews
Rating 4 - Poor. 121 out of 1000 reviews
Rating 2 - Terrible. 120 out of 1000 reviews

7.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Jane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelt horrendous, a strong mix of mould and harsh chemicals that made it impossible to stay comfortably. It was clearly not properly cleaned or maintained. When I raised the issue, the staff were completely unhelpful and refused to offer a refund. I would never stay here again and wouldn’t recommend it to anyone. Save your money and go elsewhere.
Stayed 1 night in Oct 2025

4/10 Poor

Brad

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No exhaust fan in the bathroom so if someone went to the toilet and you needed to shower, it stunk nowhere to hang a towel in the bathroom To sum it up, priced
Stayed 1 night in Oct 2025

2/10 Terrible

Mlangane

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this hotel was extremely disappointing. The place did not match the description on the website at all. The room was unclean from the moment we arrived the bed sheets already had stains on them, and the staff failed to provide any proper housekeeping throughout our entire stay. We literally slept on the same sheets for the whole week. When we asked for room service, we were only given fresh towels, and the old ones were left in the room instead of being taken for washing. There were cockroaches in the room, and the entire hotel had an unpleasant odour. It was also very difficult to sleep at night due to the constant noise coming from outside. By the second day, we were already looking for a different hotel. I would not recommend this place to anyone. It needs serious improvements in cleanliness, management, and customer service.
Stayed 4 nights in Oct 2025

4/10 Poor

Eunkyung

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smells so bad and cleanness was so bad
Stayed 1 night in Oct 2025

8/10 Good

suraya

Traveled with partner
Liked: Cleanliness, staff & service, amenities
clean room, didnt have a cold air con, but other then that was good
Stayed 2 nights in Oct 2025

10/10 Excellent

Julie anne, Townsville

Liked: Cleanliness, staff & service, property conditions & facilities
Madison plaza is in the city hub so it is convenient to all forms of transport. The staff go above and beyond to help with any enquiries you have. The only down side is no microwave. However alot of restraunts within walking distance from Madison plaza.
Stayed 1 night in Oct 2025

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room
Stayed 1 night in Oct 2025

6/10 Okay

Shona

Liked: Staff & service
Stayed 1 night in Oct 2025

2/10 Terrible

Sian

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This property was very dirty and needs major maintenance. The noise from downstairs and cars was very loud in the rooms. Couldn’t recommend staying here and not worth the amount of money we paid for 1 night.
Stayed 1 night in Oct 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close and economical
Stayed 1 night in Oct 2025

6/10 Okay

Kamran

Stayed 15 nights in Sep 2025

2/10 Terrible

Lars

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Friendly staff, had to put up with a domestic first night yelling and screaming at 1am. Room was dirty, mould in places. There was somone elses shaving and head hair all around the shower. Looks like the hotel stopped spending money on this place years ago the rooms are very rundown.
Stayed 2 nights in Sep 2025

8/10 Good

Tim

Liked: Cleanliness, staff & service
No clothes dryer.
Stayed 1 night in Sep 2025

2/10 Terrible

Raquel

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely read the reviews we changed rooms 3 times because of unclean sheets, black mold, ac not working, dust on dust, walls are absolutely disgusting, homeless people sleeping outside, poor ventilation. I DEFINITELY DO NOT RECOMMEND!
Stayed 2 nights in Sep 2025

8/10 Good

Dennis

Traveled with group
Liked: Cleanliness, staff & service
Friendly staff. 24 hour reception.
Stayed 1 night in Sep 2025

8/10 Good

Tracey

Business traveler
Liked: Cleanliness, staff & service
Convenient spot close to buses Maccas's and Woolworths
Stayed 1 night in Sep 2025

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
Front of house were very nice but the rooms just need updating. Cheers
Stayed 2 nights in Sep 2025

8/10 Good

Mick

Traveled with partner
Liked: Cleanliness, staff & service
definitely needs a over haul.
Stayed 4 nights in Sep 2025

2/10 Terrible

Maddisynn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Mick

Stayed 1 night in Aug 2025

2/10 Terrible

Heather

Traveled with family
Disliked: Staff & service

Bed bugs & Lack of care

I checked in and my room had bed bugs. We had just settled and felt something crawling on me. I had a large red bed bug and then the head board had several of them and little whiteish yellow looking like lice. I let the front desk know and they had not other rooms and the person at the desk could do anything for me. I was told to email the manager. I had to check out to another hotel at midnight with my family and find another hotel. I have submitted an email to the manager and no response. I have submitted a complaint to hotels.com and I have been told they can not do anything about it as they have not received a response from the vendor and can not overturn the hotel polices. I was in room 301 I would not recommend this hotel as they do not care about their guests. That room needs to be fumigated and treated. Also they are notes as two hotels The Chiefly and Madison be warned. They are still charging me for both of my nights if my reservation.
Stayed 2 nights in Sep 2025

6/10 Okay

Dennis

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Good location in central Townsville. Responsive and friendly staff. Hallway carpet a bit threadbare and needs replacing.
Stayed 2 nights in Aug 2025

6/10 Okay

P

First stay at the Madison Plaza. Not sure if I'll stay again. I don't mind a hotel room that's seen a bit of wear and tear, but at $350 per night I would expect something MUCH better.
Stayed 1 night in Aug 2025

2/10 Terrible

jerome

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible stay. Whole hotel got evacuated at 5:30AM due to a faulty alarm sensor. Pictures of hotel rooms on expedia are nowhere near what you book for ! I have been told by local taxi that this hotel is used for homeless shelter/assistance
Stayed 1 night in Aug 2025

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

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