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Madison Plaza Townsville

4.0 star property
Central Townsville hotel connected to a shopping center, 6-minute walk to Castle Hill

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Photo gallery for Madison Plaza Townsville

Cafe
Lobby
Executive Studio Suite, 1 King Bed | 1 bedroom, desk, iron/ironing board, cribs/infant beds
LCD TV, DVD player
Point of interest

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
409 Flinders St., Corner Of Stanley And Flinders St., Townsville, QLD, 4810
  • Place, Castle Hill
    ‪5 min walk‬
  • Place, Queensland Country Bank Stadium
    ‪11 min walk‬
  • Place, Magnetic Island Ferry Terminal
    ‪18 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for Business Room (Shower over Bath)

Business Room (Shower over Bath) | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Business Room (Shower over Bath)

8.2 out of 10
Very good
(44 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Studio Suite, 1 King Bed

Executive Studio Suite, 1 King Bed | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Executive Studio Suite, 1 King Bed

  • 603 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Family Suite

Executive Family Suite | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Executive Family Suite

7.0 out of 10
Good
(19 reviews)
  • 602 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Executive Queen Room

Executive Queen Room | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Executive Queen Room

7.2 out of 10
Good
(61 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Twin Room

Executive Twin Room | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Executive Twin Room

  • 301 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

Townsville

Madison Plaza Townsville places you within a 10-minute stroll of popular attractions such as Catholic Diocese of Townsville and Castle Hill. Each of the 93 rooms at this 4-star hotel includes a refrigerator, an electric kettle, and an LCD TV. It's connected to a shopping center in central Townsville and also close to Queens Gardens and Townsville Entertainment & Convention Centre.

What's nearby

  • Castle Hill - 5 min walk - 0.3 miles
  • Queensland Country Bank Stadium - 11 min walk - 0.6 miles
  • The Strand Beach - 15 min walk - 0.8 miles
  • Magnetic Island Ferry Terminal - 18 min walk - 1.0 mile
  • Townsville Entertainment & Convention Centre - 3 min drive - 1.4 miles

Getting around

  • Townsville Station - 2 min drive
  • Townsville, QLD (TSV) - 7 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪A Touch of Salt - ‬3 min walk
  • ‪City Life Cafe - ‬2 min walk
  • ‪Pedlar Project - ‬4 min walk
  • ‪Cowboys Leagues Club - ‬3 min walk

About this property

Madison Plaza Townsville

Central Townsville hotel connected to a shopping center, 6-minute walk to Castle Hill
Guests staying at Madison Plaza Townsville enjoy free WiFi in public areas, laundry facilities, and a vending machine. Limited parking is available. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a TV in a common area and a banquet hall.
LCD TVs come with DVD players, and guests can stay connected with free WiFi. Refrigerators, electric kettles, and ironing boards are also standard. Housekeeping is available on request.

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The price is $116
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (AUD 15 per night)
  • Limited onsite parking

Things to do

  • TV in common areas

Family friendly

  • Crib (surcharge)
  • DVD player
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • DVD player
  • LCD TV

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for AUD 25.0 per day
  • Cribs/infant beds are available for AUD 10.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: AUD 15 per night (1312 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Chifley Hotel Townsville Plaza
Madison Plaza Townsville Hotel
Chifley Madison Plaza Townsville
Chifley Plaza Townsville Hotel
Chifley Plaza Townsville
Madison Plaza Townsville Hotel
Madison Plaza Townsville Townsville
Madison Plaza Townsville Hotel Townsville

Frequently asked questions

Are free cancellation options available at Madison Plaza Townsville?

Madison Plaza Townsville provides free cancellation on certain room rates. For more details, review the cancellation policy on our site.

What's there to see close to Madison Plaza Townsville?

Based on positive ratings, guests enjoy the hotel's walkable location in Townsville, and it's within a 10-minute walk of Castle Hill, Catholic Diocese of Townsville, and Perc Tucker Regional Gallery. You'll also find Queensland Country Bank Stadium and Museum of Tropical Queensland less than a mile away.

Is parking available on site at Madison Plaza Townsville?

Yes, though parking is limited.

Does Madison Plaza Townsville feature a casino at the property?

No, Madison Plaza Townsville doesn't have a casino.

Is there an indoor pool at Madison Plaza Townsville?

No, there is no indoor pool at this hotel.

Does Madison Plaza Townsville have a hot tub?

No, this hotel doesn't have a spa tub.

Does Madison Plaza Townsville have a restaurant that serves breakfast?

No, Madison Plaza Townsville doesn't have a restaurant that serves breakfast.

Does Madison Plaza Townsville allow pets to stay free of charge?

No, pets aren't allowed at Madison Plaza Townsville.

Are there connecting rooms at Madison Plaza Townsville?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Madison Plaza Townsville?

The closest major airport to Madison Plaza Townsville is Townsville, QLD (TSV), which is 3.9 mi away (7 minutes by car).

Are there rooms with balconies that I can book at Madison Plaza Townsville?

No, you won't find guestrooms with balconies at Madison Plaza Townsville.

Madison Plaza Townsville Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 284 out of 1008 reviews
Rating 8 - Good. 297 out of 1008 reviews
Rating 6 - Okay. 191 out of 1008 reviews
Rating 4 - Poor. 122 out of 1008 reviews
Rating 2 - Terrible. 114 out of 1008 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Anil

Stayed 1 night in Aug 2025

8/10 Good

Kloe

Stayed 1 night in Jun 2025

4/10 Poor

Charity

Disliked: Cleanliness
Stayed 1 night in Aug 2025

4/10 Poor

mark

Disliked: Amenities
Three nights in a row people incredibly loud in corridor. Leaving rooms to not disturb guess their spous-long loud phone calls. Others leaving for perhaps mining flights etc. 20 minute briefs-I timed one... I with recent shoulder surgery not really wanting to stick head out and ask politely to pipe down. Yes could have complained to a poor desk staff, perhaps got a discount. There was also a special needs person on floor, didnt want their occasional outburst-which had sympathy for see them face grief for the other multiple loud hallway traffic. As part refit-put in a noise detector... I am ex Artillery so a little deaf btw. Blanket policy... Is not the daily rate plus the swiped 200 security enough for a blanket without going to reception to deposit 25? If really must do it-tell people on check in... Hopefully post refit a toaster be in room. Or on day two and three the nice person who emptied bin, chuck couple coffee and sugar to refill. Sorry for verbose input. Nice polite desk staff-but did not complain at 2-6am
Stayed 3 nights in Aug 2025

10/10 Excellent

Justine

Stayed 1 night in Aug 2025

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Anders Holdt

Stayed 1 night in Aug 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Car parking is a bit insecure
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Carla

Liked: Amenities
Had a great stay with Madison
Stayed 1 night in Aug 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Jul 2025

4/10 Poor

Stacey

Traveled with family
Disliked: Staff & service, property conditions & facilities
The check in time is so wrong
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good stay

Everything was perfect. Exceeding expectation.
Stayed 1 night in Aug 2025

6/10 Okay

Paul

Stayed 1 night in Aug 2025

10/10 Excellent

mark

I booked at 730 am for tonight, by 1pm was in the ED ( not on hotel grounds) and will have a joint replaced tomorrow. A lovely reception lady took my call and with empathy will see if I can get a room credit or refund. Can't really ask for more-thankyou
Stayed 1 night in Aug 2025

2/10 Terrible

Damien

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
10 mins after i checked in i checked out. Rooms were anything like the photos. Upon checkin i waiting 30min as the front desk was unattended
Stayed 1 night in Aug 2025

10/10 Excellent

Sharna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Brett

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room is in desperate need of an update.
Stayed 1 night in Jul 2025

10/10 Excellent

Ivan

Stayed 1 night in May 2025

6/10 Okay

Paula, Mount Royal

Traveled with family
Liked: Cleanliness
Easy street parking now in the off season (early August). We had a family room-one closed bedroom with a queen bed, there is a double bed and a single bed in the spacious common area. The common room has 2 armchairs that could use new upholstery and a desk. Lots of light. Toilet has its own room-convenient for multiple people. The bathroom was newly renovated-new tiles, new shower and new vanity-all very nice. The shower head is only a rain shower so bring a shower cap if you don’t want to wet your hair. The shower water pressure was great. Walls a little thin and you can hear outside traffic because of single pane windows. But in the closed bedroom you can’t hear the other guests in the hotel. The teenagers sleeping in the common room hear nothing when asleep. The beds were comfortable enough and big bonus-enough pillows provided for 2 each-this is rare! The place was fine for sleeping and exploring Townsville.
Stayed 1 night in Jul 2025

6/10 Okay

Narelle

Traveled with partner
Disliked: Amenities, property conditions & facilities
Convenient location. Very poor condition with the bedding. The pillows were disgusting looked and felt like 50 years old. The quilt had holes in it and no cover just a sheet laid over it. When the neighbours showered the noise in our room was disgusting it was that loud and not from the people, it was the shower running noise. No PowerPoint for the bedside lamp on one side of the bed. When the staff cane in and changed the towels they didn't touch the bed😔 The $500 hold on the credit card is a bit over the top as well.
Stayed 2 nights in Jul 2025

6/10 Okay

Ian

Business traveler
Disliked: Property conditions & facilities

Just no

Rooms desperately need updating, threadbare carpet in rooms,dingy throughout
Stayed 1 night in Jul 2025

8/10 Good

Jason Scott

Traveled with group
Liked: Cleanliness, staff & service
Older style property in a convenient location. Staff were friendly.
Stayed 4 nights in Jul 2025

4/10 Poor

Fran

Liked: Staff & service
Disliked: Property conditions & facilities
Thought the price was too high for the quality of room
Stayed 1 night in Jul 2025

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