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Hotel Grand Chancellor Townsville

4.5 star property
VIP Access

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Photo gallery for Hotel Grand Chancellor Townsville

Lobby lounge
View from property
Bar (on property)
Executive Suite | In-room safe, desk, laptop workspace, blackout drapes
Executive Suite | Living area | 55-inch LCD TV with digital channels, TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
334 Flinders Street, Townsville, QLD, 4810
  • Place, Castle Hill
    ‪8 min walk‬
  • Place, Queensland Country Bank Stadium
    ‪11 min walk‬
  • Place, The Strand Beach
    ‪13 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Standard Twin

Standard Twin | In-room safe, desk, laptop workspace, blackout drapes

Standard Twin

8.4 out of 10
Very good
(23 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard King

Standard King | In-room safe, desk, laptop workspace, blackout drapes

Standard King

9.4 out of 10
Exceptional
(22 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite

Executive Suite | In-room safe, desk, laptop workspace, blackout drapes

Executive Suite

  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive King

In-room safe, desk, laptop workspace, blackout drapes

Executive King

8.6 out of 10
Excellent
(11 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area | 55-inch LCD TV with digital channels, TV

Apartment, 1 Bedroom

8.8 out of 10
Excellent
(16 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Standard Twin Room

  • Sleeps 2
  • Free WiFi

View all photos for One Bedroom Apartment

Dining | Breakfast, lunch and dinner served

One Bedroom Apartment

  • Sleeps 2
  • Free WiFi

Run Of House

  • Sleeps 2
  • Free WiFi

View all photos for Executive Suite

In-room safe, desk, laptop workspace, blackout drapes

Executive Suite

  • Sleeps 2
  • Free WiFi

Standard King Room

  • Sleeps 2
  • Free WiFi

Executive King Room

  • Sleeps 2
  • Free WiFi

About the neighborhood

Townsville

Hotel Grand Chancellor Townsville places you next to Perc Tucker Regional Gallery and within a 10-minute walk of Maritime Museum of Townsville. This 200-room, 4.5-star hotel has a restaurant along with conveniences like a 24-hour gym and free in-room WiFi.

What's nearby

  • Castle Hill - 8 min walk - 0.5 miles
  • Maritime Museum of Townsville - 8 min walk - 0.5 miles
  • Museum of Tropical Queensland - 8 min walk - 0.5 miles
  • Queensland Country Bank Stadium - 11 min walk - 0.6 miles
  • The Strand Beach - 13 min walk - 0.7 miles

Getting around

  • Townsville Station - 19 min walk
  • Townsville, QLD (TSV) - 14 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪A Touch of Salt - ‬1 min walk
  • ‪Cowboys Leagues Club - ‬1 min walk
  • ‪City Lane - ‬2 min walk
  • ‪The TapHouse Townsville - ‬3 min walk

About this property

Hotel Grand Chancellor Townsville

Guests of Hotel Grand Chancellor Townsville enjoy a 24-hour gym, free WiFi in public areas, and meeting rooms. Self parking is offered for AUD 15.00 per day. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and tours or tickets. Additional amenities include conference space, a business center, and express check-in.
Guests can expect free WiFi and 55-inch LCD TVs with digital channels. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, safes, and phones.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking; discounts available
  • Self parking on site (AUD 15 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 29 for adults and AUD 14.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Sugar Shaker Restaurant

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 20 floors
  • Banquet hall
  • Built in 1976
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: AUD 30

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for AUD 40.0 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately AUD 29 for adults and AUD 14.50 for children
  • Self parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for onsite payments
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-5:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Only chip-and-PIN credit cards are accepted for onsite payments.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • Free WiFi in public areas has a 2-device limit.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Holiday Inn Hotel Townsville

Grand Chancellor Townsville

Townsville Holiday Inn

Holiday Inn Townsville Hotel Townsville

Holiday Inn Townsville Hotel

Holiday Inn Townsville

Grand Chancellor Townsville

Hotel Grand Chancellor Townsville Hotel

Hotel Grand Chancellor Townsville Townsville

Hotel Grand Chancellor Townsville Hotel Townsville

Frequently asked questions

Are free cancellation options available at Hotel Grand Chancellor Townsville?

Hotel Grand Chancellor Townsville provides free cancellation on some room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hotel Grand Chancellor Townsville?

As of May 19, 2026, prices found for a 1-night stay for 2 adults at Hotel Grand Chancellor Townsville on May 30, 2026 start from $133, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Hotel Grand Chancellor Townsville?

Located steps from Perc Tucker Regional Gallery, this hotel is in Townsville, and within a 10-minute walk of Maritime Museum of Townsville and Museum of Tropical Queensland. You'll also find Castle Hill and The Strand Beach less than a mile away.

Will I be able to park at Hotel Grand Chancellor Townsville?

Yes, parking is offered for AUD 15 per day with in/out privileges.

Does Hotel Grand Chancellor Townsville feature a casino?

No, Hotel Grand Chancellor Townsville doesn't have a casino.

Will I find an indoor pool at Hotel Grand Chancellor Townsville?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Grand Chancellor Townsville?

Couples will appreciate amenities at this hotel, including 24-hour room service and a pillow menu in each guestroom, and some feature ocean view.

Does Hotel Grand Chancellor Townsville have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Grand Chancellor Townsville have a restaurant that serves breakfast?

Yes, Hotel Grand Chancellor Townsville serves buffet breakfast for a surcharge each morning at Sugar Shaker Restaurant.

Will Hotel Grand Chancellor Townsville allow pets to stay free of charge?

No, pets aren't allowed at Hotel Grand Chancellor Townsville though service animals are welcome.

Does Hotel Grand Chancellor Townsville have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Hotel Grand Chancellor Townsville?

The closest major airport to Hotel Grand Chancellor Townsville is Townsville, QLD (TSV), which is 4.2 mi away (14 minutes by car).

Can I book a room with a balcony at Hotel Grand Chancellor Townsville?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean and city views.

Does Hotel Grand Chancellor Townsville host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Hotel Grand Chancellor Townsville.

Hotel Grand Chancellor Townsville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 486 out of 1002 reviews
Rating 8 - Good. 350 out of 1002 reviews
Rating 6 - Okay. 102 out of 1002 reviews
Rating 4 - Poor. 36 out of 1002 reviews
Rating 2 - Terrible. 28 out of 1002 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Tatjana

Stayed 1 night in Feb 2026

10/10 Excellent

CRAIG

Business traveler
Liked: Cleanliness, staff & service, amenities
Always well maintained and clean, is quiet and have checked in at all hours of the night and always make you feel welcome.
Stayed 2 nights in Jan 2026

4/10 Poor

NICOLA

Traveled with partner
Disliked: Amenities, property conditions & facilities
Given an accessible room even though this wasn’t required or wanted. The bathroom was terrible, once you had a shower the whole floor was wet. Room was very drab. Air con didn’t work too well so room was too hot. Kettle didn’t fit under tap so difficult to fill. Bed felt like it had rubber cover under sheet, so made an unpleasant stay. Breakfast was served in the most uninviting restaurant (not the staff, the decor). Wont stay again.
Stayed 1 night in Feb 2026

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room, comfy bed and great view.
Stayed 3 nights in Jan 2026

6/10 Okay

rina

Stayed 2 nights in Jan 2026

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly, hotel was clean and tidy we enjoyed our stay
Stayed 1 night in Jan 2026

10/10 Excellent

Alison

Great staff
Stayed 1 night in Jan 2026

8/10 Good

Nola

Stayed 1 night in Dec 2025

10/10 Excellent

warwick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place good variety comfortable friendly staff
Stayed 1 night in Jan 2026

10/10 Excellent

warwick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast menu and variety
Stayed 1 night in Jan 2026

10/10 Excellent

Jake

Stayed 1 night in Dec 2025

10/10 Excellent

Niharika

Traveled with family
Liked: Cleanliness, amenities
Staff was polite. Everything was great.But a suggestion to include atleast a bottle of water complementary. This is atleast shows you are welcoming your guest. Hope you guys take this suggestion and implement.
Stayed 1 night in Dec 2025

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. I didnt have breakfast so cant comment on it.
Stayed 1 night in Dec 2025

10/10 Excellent

sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities
Love staying at HGC. Nice vibes, comfy beds - only thing is the aircon seems to get warmer during the night
Stayed 1 night in Dec 2025

10/10 Excellent

Joanne

Stayed 1 night in Dec 2025

10/10 Excellent

Oscar

Stayed 2 nights in Dec 2025

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Great Views. Wonderful breakfast.
Stayed 1 night in Dec 2025

10/10 Excellent

Carl

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Dec 2025

10/10 Excellent

Jake

Stayed 1 night in Nov 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful views from our huge window and balcony on the 18th floor. Lovely hotel. We’ve stayed at the Grand-chancellor hotels before in New Zealand and highly recommend.
Stayed 1 night in Nov 2025

10/10 Excellent

Kitanna

Stayed 3 nights in Nov 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2025

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great.
Stayed 1 night in Nov 2025

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities
Wow in the centre of everything, rooms clean, comfy bed awesome views. Staff are very friendly welcoming and always checking in.
Stayed 2 nights in Nov 2025

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service
I have no complaints.
Stayed 2 nights in Nov 2025

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