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Hotel Grand Chancellor Townsville

4.5 star property
VIP Access

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Photo gallery for Hotel Grand Chancellor Townsville

Lobby lounge
Bar (on property)
View from property
Executive Suite | In-room safe, desk, laptop workspace, blackout drapes
Executive Suite | Living area | 55-inch LCD TV with digital channels, TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
334 Flinders Street, Townsville, QLD, 4810
  • Place, Castle Hill
    ‪8 min walk‬
  • Place, Queensland Country Bank Stadium
    ‪11 min walk‬
  • Place, Magnetic Island Ferry Terminal
    ‪15 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪8 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Standard Twin

Standard Twin | In-room safe, desk, laptop workspace, blackout drapes

Standard Twin

8.4 out of 10
Very good
(22 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

Standard King | In-room safe, desk, laptop workspace, blackout drapes

Standard King

9.4 out of 10
Exceptional
(22 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | In-room safe, desk, laptop workspace, blackout drapes

Executive Suite

  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King

In-room safe, desk, laptop workspace, blackout drapes

Executive King

8.4 out of 10
Very good
(10 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area | 55-inch LCD TV with digital channels, TV

Apartment, 1 Bedroom

8.8 out of 10
Excellent
(15 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Townsville

Hotel Grand Chancellor Townsville places you next to Perc Tucker Regional Gallery and within a 10-minute walk of Maritime Museum of Townsville. This 200-room, 4.5-star hotel has a restaurant along with conveniences like a 24-hour gym and free in-room WiFi.

What's nearby

  • Castle Hill - 8 min walk - 0.5 miles
  • Queensland Country Bank Stadium - 11 min walk - 0.6 miles
  • The Strand Beach - 13 min walk - 0.7 miles
  • Magnetic Island Ferry Terminal - 15 min walk - 0.8 miles
  • Strand Park - 19 min walk - 1.0 mile

Getting around

  • Townsville Station - 19 min walk
  • Townsville, QLD (TSV) - 14 min drive

Restaurants

  • ‪A Touch of Salt - ‬1 min walk
  • ‪Pedlar Project - ‬1 min walk
  • ‪City Lane - ‬2 min walk
  • ‪City Life Cafe - ‬3 min walk
  • ‪The TapHouse Townsville - ‬3 min walk

About this property

Hotel Grand Chancellor Townsville

Guests of Hotel Grand Chancellor Townsville enjoy a 24-hour gym, free WiFi in public areas, and meeting rooms. Self parking is offered for AUD 15.00 per day. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a business center, and express check-in.
Guests can expect free WiFi and 55-inch LCD TVs with digital channels. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, safes, and phones.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking; discounts available
  • Self parking on site (AUD 15 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 29 for adults and AUD 14.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Sugar Shaker Restaurant

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 20 floors
  • Banquet hall
  • Built in 1976
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for AUD 40.0 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately AUD 29 for adults and AUD 14.50 for children
  • Self parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for onsite payments
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-5:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Only chip-and-PIN credit cards are accepted for onsite payments.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • Free WiFi in public areas has a 2-device limit.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Holiday Inn Hotel Townsville
Grand Chancellor Townsville
Townsville Holiday Inn
Holiday Inn Townsville Hotel Townsville
Holiday Inn Townsville Hotel
Holiday Inn Townsville
Grand Chancellor Townsville
Hotel Grand Chancellor Townsville Hotel
Hotel Grand Chancellor Townsville Townsville
Hotel Grand Chancellor Townsville Hotel Townsville

Frequently asked questions

Are free cancellation options available at Hotel Grand Chancellor Townsville?

Hotel Grand Chancellor Townsville provides free cancellation on some room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hotel Grand Chancellor Townsville?

As of Mar 9, 2026, prices found for a 1-night stay for 2 adults at Hotel Grand Chancellor Townsville on Mar 12, 2026 start from $141, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Hotel Grand Chancellor Townsville?

Located steps from Perc Tucker Regional Gallery, this hotel is in Townsville, and within a 10-minute walk of Museum of Tropical Queensland and Maritime Museum of Townsville. You'll also find Castle Hill and The Strand Beach less than a mile away.

Is parking available on site at Hotel Grand Chancellor Townsville?

Yes, parking is offered for AUD 15.00 per day with in/out privileges.

Does Hotel Grand Chancellor Townsville feature a casino?

No, Hotel Grand Chancellor Townsville doesn't have a casino.

Will I find an indoor pool at Hotel Grand Chancellor Townsville?

No, there is no indoor pool at this hotel.

Is Hotel Grand Chancellor Townsville a good place to stay for couples?

Couples will appreciate amenities at this hotel, including around-the-clock room service and a pillow menu in each guestroom with some featuring ocean views.

Are there hot tubs at Hotel Grand Chancellor Townsville?

No, there isn't a spa tub at this hotel.

Does Hotel Grand Chancellor Townsville have a restaurant that serves breakfast?

Yes, Hotel Grand Chancellor Townsville serves buffet breakfast for a surcharge each morning at Sugar Shaker Restaurant.

Will Hotel Grand Chancellor Townsville allow pets to stay free of charge?

No, pets aren't allowed at Hotel Grand Chancellor Townsville though service animals are welcome.

Does Hotel Grand Chancellor Townsville have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Hotel Grand Chancellor Townsville?

The closest major airport to Hotel Grand Chancellor Townsville is Townsville, QLD (TSV), which is 4.2 mi away (14 minutes by car).

Are there rooms with balconies at Hotel Grand Chancellor Townsville?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean or mountain views.

Does Hotel Grand Chancellor Townsville host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Hotel Grand Chancellor Townsville.

Hotel Grand Chancellor Townsville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 480 out of 1001 reviews
Rating 8 - Good. 355 out of 1001 reviews
Rating 6 - Okay. 103 out of 1001 reviews
Rating 4 - Poor. 36 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Carl

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Dec 2025

10/10 Excellent

Jake

Stayed 1 night in Nov 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful views from our huge window and balcony on the 18th floor. Lovely hotel. We’ve stayed at the Grand-chancellor hotels before in New Zealand and highly recommend.
Stayed 1 night in Nov 2025

10/10 Excellent

Kitanna

Stayed 3 nights in Nov 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2025

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great.
Stayed 1 night in Nov 2025

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities
Wow in the centre of everything, rooms clean, comfy bed awesome views. Staff are very friendly welcoming and always checking in.
Stayed 2 nights in Nov 2025

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service
I have no complaints.
Stayed 2 nights in Nov 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely place
Stayed 2 nights in Nov 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff provide a professional and friendly service when we engaged with them at both reception and at the restaurant/bar. The only comment is that the bed matress is a little past its used by date and provides little support. Other than that, everything else about our stay was great. Thabk you.
Stayed 1 night in Oct 2025

8/10 Good

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean; the aircon didn’t work well, however staff came to sort it out. The staff were very friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Ricky

Stayed 2 nights in Oct 2025

6/10 Okay

Jay

Business traveler
Disliked: Cleanliness, property conditions & facilities
The bed was very uncomfortable, and room was musty, the drains stank, no milk for coffee… very expensive for what it is! Close to good resultants. Lots of homeless people around the building, and off road parking not really safe for break and entry
Stayed 1 night in Oct 2025

10/10 Excellent

Maddisynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not sure
Stayed 2 nights in Oct 2025

10/10 Excellent

Thuremilla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

Amanda

Traveled with family
Liked: Cleanliness
Specifically went as it had a car park and then it was full when we arrived. The beds were also uncomfortable
Stayed 1 night in Oct 2025

8/10 Good

Estefania

Traveled with group
Liked: Cleanliness, staff & service, room comfort
The bar was really good. Parking is not good nothing available but the street farther away.
Stayed 1 night in Sep 2025

8/10 Good

Annie

Good stock up. Staff very friendly. Clean room.
Stayed 2 nights in Sep 2025

10/10 Excellent

Dan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Townsville

Great place to stay for business, close to all the places I needed to visit and also restaurants etc. really nice view too
Stayed 2 nights in Oct 2025

8/10 Good

mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and enthusiastic cleaning ladies. Desk staff always nice-excellent. Have on occasion not gotten perk. I would suggest once an hour a staff member should be starting lap property-to sort towels or rubbish pool on roof etc and work your way down. Appreciate hard to get staff, but line in the sand should be kept. Will be back the sugar shaker of course. Cheers to staff again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Joanna

Stayed 1 night in Sep 2025

10/10 Excellent

Peter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castle Hill view
Stayed 1 night in Sep 2025

8/10 Good

MAJELLA F

Stayed 2 nights in Sep 2025

2/10 Terrible

Cheryl

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

mark

Business traveler
Liked: Cleanliness, staff & service
Resist the race to the bottom. TSV been dying long time. Selling water bottle at front desk rather than giving one per stay, more than one biscut packet in a King room, simple examples.
Stayed 2 nights in Sep 2025

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