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Hotel Grand Chancellor Townsville

4.5 star property
Hotel in Townsville with a 24-hour fitness center and a 24-hour front desk
VIP Access

Choose dates to view prices

Photo gallery for Hotel Grand Chancellor Townsville

Lobby lounge
View from property
Bar (on property)
Bar (on property)
In-room safe, desk, laptop workspace, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Parking available
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
334 Flinders Street, Townsville, QLD, 4810
  • Place, Castle Hill
    ‪8 min walk‬
  • Place, Queensland Country Bank Stadium
    ‪11 min walk‬
  • Place, Magnetic Island Ferry Terminal
    ‪15 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪8 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Twin

In-room safe, desk, laptop workspace, blackout drapes

Standard Twin

8.4 out of 10
Very good
(22 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

In-room safe, desk, laptop workspace, blackout drapes

Standard King

9.4 out of 10
Exceptional
(21 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | In-room safe, desk, laptop workspace, blackout drapes

Executive Suite

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King

In-room safe, desk, laptop workspace, blackout drapes

Executive King

8.4 out of 10
Very good
(10 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Fridge

Apartment, 1 Bedroom

8.8 out of 10
Excellent
(15 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Standard Twin Room

  • Sleeps 2

View all photos for One Bedroom Apartment

Dining | Breakfast, lunch and dinner served

One Bedroom Apartment

  • Sleeps 2

View all photos for Executive Suite

In-room safe, desk, laptop workspace, blackout drapes

Executive Suite

  • Sleeps 2

Standard King Room

  • Sleeps 2

Executive King Room

  • Sleeps 2

About the neighborhood

Townsville

Hotel Grand Chancellor Townsville places you next to Perc Tucker Regional Gallery and within a 10-minute walk of Maritime Museum of Townsville. This 200-room, 4.5-star hotel has a restaurant along with conveniences like a 24-hour gym and free in-room WiFi.

What's nearby

  • Castle Hill - 8 min walk - 0.5 miles
  • Museum of Tropical Queensland - 8 min walk - 0.5 miles
  • Queensland Country Bank Stadium - 11 min walk - 0.6 miles
  • The Strand Beach - 13 min walk - 0.7 miles
  • Magnetic Island Ferry Terminal - 15 min walk - 0.8 miles

Getting around

  • Townsville Station - 19 min walk
  • Townsville, QLD (TSV) - 14 min drive

Restaurants

  • ‪A Touch of Salt - ‬1 min walk
  • ‪City Life Cafe - ‬3 min walk
  • ‪Pedlar Project - ‬1 min walk
  • ‪Cowboys Leagues Club - ‬1 min walk
  • ‪The TapHouse Townsville - ‬2 min walk

About this property

Hotel Grand Chancellor Townsville

Hotel in Townsville with a 24-hour fitness center and a 24-hour front desk
Guests of Hotel Grand Chancellor Townsville enjoy a 24-hour gym, free WiFi in public areas, and meeting rooms. Self parking is offered for AUD 15.00 per day. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a business center, and express check-in.
Guests can expect free WiFi and 55-inch LCD TVs with digital channels. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, safes, and phones.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking; discounts available
  • Self parking on site (AUD 15 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 29 for adults and AUD 14.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Sugar Shaker Restaurant

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 20 floors
  • Banquet hall
  • Built in 1976
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for AUD 40.0 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately AUD 29 for adults and AUD 14.50 for children
  • Self parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for onsite payments
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-5:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Only chip-and-PIN credit cards are accepted for onsite payments.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • Free WiFi in public areas has a 2-device limit.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Holiday Inn Hotel Townsville
Grand Chancellor Townsville
Townsville Holiday Inn
Holiday Inn Townsville Hotel Townsville
Holiday Inn Townsville Hotel
Holiday Inn Townsville
Grand Chancellor Townsville
Hotel Grand Chancellor Townsville Hotel
Hotel Grand Chancellor Townsville Townsville
Hotel Grand Chancellor Townsville Hotel Townsville

Frequently asked questions

Are free cancellation options available at Hotel Grand Chancellor Townsville?

Hotel Grand Chancellor Townsville provides free cancellation on some room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hotel Grand Chancellor Townsville?

As of Dec 1, 2025, prices found for a 1-night stay for 2 adults at Hotel Grand Chancellor Townsville on Dec 11, 2025 start from $113.14, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Hotel Grand Chancellor Townsville?

Located steps from Perc Tucker Regional Gallery, this hotel is in Townsville, and within a 10-minute walk of Museum of Tropical Queensland and Cultural Centre Townsville. You'll also find Castle Hill and The Strand Beach less than a mile away.

Is parking available on site at Hotel Grand Chancellor Townsville?

Yes, parking is offered for AUD 15.00 per day with in/out privileges.

Does Hotel Grand Chancellor Townsville feature a casino?

No, Hotel Grand Chancellor Townsville doesn't have a casino.

Will I find an indoor pool at Hotel Grand Chancellor Townsville?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hotel Grand Chancellor Townsville?

Couples will appreciate amenities at this hotel, including around-the-clock room service and a pillow menu in each guestroom with some featuring ocean views.

Does Hotel Grand Chancellor Townsville have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Grand Chancellor Townsville have a restaurant that serves breakfast?

Yes, Hotel Grand Chancellor Townsville serves buffet breakfast for a surcharge each morning at Sugar Shaker Restaurant.

Will Hotel Grand Chancellor Townsville allow pets to stay free of charge?

No, pets aren't allowed at Hotel Grand Chancellor Townsville though service animals are welcome.

Are there connecting rooms at Hotel Grand Chancellor Townsville?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Hotel Grand Chancellor Townsville?

The closest major airport to Hotel Grand Chancellor Townsville is Townsville, QLD (TSV), which is 4.2 mi away (14 minutes by car).

Are there rooms with balconies that I can book at Hotel Grand Chancellor Townsville?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean or mountain views.

Does Hotel Grand Chancellor Townsville host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Hotel Grand Chancellor Townsville.

Hotel Grand Chancellor Townsville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 477 out of 1003 reviews
Rating 8 - Good. 360 out of 1003 reviews
Rating 6 - Okay. 103 out of 1003 reviews
Rating 4 - Poor. 35 out of 1003 reviews
Rating 2 - Terrible. 28 out of 1003 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

mark

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought had booked a 1 bedroom apartment, with kitchen facilities. In particular a microwave to heat wheat pack-pain relief from recent shoulder replacement. I would say within minutes of staff realising I would like a microwave, I was rung and offered one. Was appreciated making the second night more bearable. Feedback bonus comment on behalf of disabled community. While the rooftop pool is small-its a cool part of the history of the 'sugar shaker' Could not a lifting harness be in pool area, even if states a carer at al assists and floatation vest must be worn? Possibly the hotel has a lift for folks-just something to consider for more commerce and peoples quality of life. Will be back-TSV like many places still not recovered Covid loss of trade/interest. Thanks for being reasonable human beings. PS Perhaps more than one packet of two biscuits lol?
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Tavengwa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Ricky

Stayed 1 night in Aug 2025

8/10 Good

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Central.
Stayed 3 nights in Aug 2025

6/10 Okay

Gina

Liked: Staff & service

Great customer service

Stayed 1 night in Aug 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Footy nights

Always nice to stay here. It’s close to everything and within walking distance to the stadium
Stayed 1 night in Aug 2025

6/10 Okay

Conal

View from room was amazing. Staff all very friendly good location just getting a little dated.
Stayed 2 nights in Aug 2025

2/10 Terrible

Dong Yue

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The staff member explained the matter in a blunt and arrogant manner, even suggesting that if I was dissatisfied, I could consider staying elsewhere. In addition, there appears to be a flaw in the hotel’s door design, as the noise from closing any room door can be clearly heard across the entire floor.
Stayed 5 nights in Aug 2025

10/10 Excellent

Ross

Stayed 4 nights in Jul 2025

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities

Townsville

Great location, helpful staff but room was too cold
Stayed 2 nights in Aug 2025

8/10 Good

peter, Canberra, Australia

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel rooms need a serious upgrade
Stayed 4 nights in Jul 2025

6/10 Okay

Courtney

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Great location, cannot fault! Walk to the strand, walk to the stadium, Sunday markets on the doorstep. The room cleanliness was disappointing, it had mold over the bathroom door and on the ceiling in the main room area. Assess to the motel with a car to check in was frustrating as it only has a small loading zone at the front of building and another one at the rear which was at peak times unavailable. Car park for the motel is an external which doesn’t connect directly to motel through basement, not a major just inconvenient.
Stayed 2 nights in Jul 2025

10/10 Excellent

Renee, Cannonvale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out. Good location to stadium, Cowboys Leagues club and Palmer street for food. Will stay there again.
Stayed 2 nights in Jul 2025

8/10 Good

Manvir

Stayed 2 nights in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

In the centre of town

The pool was out of order but otherwise a very centrally and conveniently located hotel close to many great restaurants and bars.
Stayed 4 nights in May 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most wonderful stay at the Grand Chancellor. Gian is a remarkable employee who checked us in and helped with taxi bookings, breakfast bookings and all our other needs. We would like to thank Gian very much. Would highly recommend staying here as it was so convenient and met all our needs. Very happy customers indeed and we will be back.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

mark

Warm water on Sat night, that is just hot on full.
Stayed 1 night in Jul 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. Location good. No complaints
Stayed 1 night in Jul 2025

2/10 Terrible

Monique

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Dianne

Traveled with partner
Liked: Amenities, property conditions & facilities
Big room but the bathroom was a bit run down, no water pressure in shower. No double glazing on windows meant you could hear other people in other rooms and balconies below.
Stayed 3 nights in Jul 2025

2/10 Terrible

MArk and Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

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