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Hotel Grand Chancellor Townsville

4.5 out of 5.0

Recent guest reviews

booked a suite on 19th floor which had been refurbished, it was very peaceful and spacious, the shower was huge and had two different options for showering (standard wall mount and rain-shower), towels, bathrobes, slippers, toiletries - you name it. Plenty of choices for complimentary teas and a coffee capsule machine, mini bar was well stocked. Comfortable lounge, TV in both rooms. My only gripe was on the weekend the noise from nearby clubs, pubs or whatever was very audible even with the TV on but settled at 23.00hrs. Free WiFi was 250Mb Would stay again anytime, staff were very friendly, welcoming and professional

Love the friendly staff and excellent service, Would recommend this accommodation to my family and friends. Ideal for families and couples The accommodation is close to all facilities Enjoyed this time and other times we have stayed here. Will again stay here

Very friendly, welcoming Staff. Must be the most central location in Townsville. Walking distance to everything. We booked a balcony room, however next time we will book the 1 bedroom apartment as the balcony was not usable due to the small size and no outdoor seating.

Our room was clean and comfortable, the food at breakfast was good. Location perfect for what our travel plannes where and the most helpful and loveliest staff. So happy with our stay we are coming back.

We have stayed at the Holiday Inn ( now Grand Chancellor), numerous times and were members of Loyalty system. We stayed at the now Grand Chancellor on 25th June 2017 for my 60th birthday and for treatment of wifes advanced breast cancer the following day. Unbeknown to us, an advance payment for room was taken along with a $100 deposit to cover any loss the hotel may suffer due to our elderly antics ? This wasn't explained at check in and consequently we found ourselves once we checked out, out of pocket for $100 deposit. This was finally returned to my account 24hrs after checkout. Ok, not a huge amount but we are both on disability pensions and found ourselves without enough cash to buy prescriptions and return fares home. If this is a policy, why not forewarn guests prior to checkin ? Left a nasty greedy taste in both our mouths, never stay there again !

Very satisfied with stay close to Cowboys League Club and if you want quieter place to have a drink the bar at hotel has happy hour every day easy to walk around centre of town about 15 minute walk to Strand will be staying again

Everyone on staff was wonderfully friendly and extremely helpful. We thoroughly enjoyed our stay and the view from the 16th floor was fabulous. The food was plentiful with lots of choices. Excellent security. A dash too cool to use the pool!!

Booked in for a night on the start of our holiday and returned for two more nights the next week. Happy with the rooms both of which had great views over the city to Magnetic Island. Right in the CBD and walk to The Strand, Reef HQ, Museum, shopping and restaurants. Friendly, efficient, staff who resolved an account issue effectively. Great value for an Australian city hotel at $135 per night. (Parking $15 p.n and wi fi allowance could be more generous. )

I enjoyed my time in Townsville. This hotel could be great with a little more attention to customers requests and a focus on cleanliness and maintenance. There was a noise issue from Birds in the trees below the Hotel causing noise from about 4am till daybreak. The birds were however very pretty lorikeets and the hotel cannot be held responsible for Nature.

Overall a very relaxing stay, the staff are friendly and very hospitable. Best hotel in Townsville to stay at, in my opinion! Room are clean and fresh and the food offering is good for all cuisines. Definitely staying there again

334 Flinders Street Townsville QLD

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center

Hotel Grand Chancellor Townsville places you within a 10-minute stroll of Maritime Museum of Townsville and Museum of Tropical Queensland. This 192-room, 4.5-star hotel has a restaurant, an outdoor pool, and a 24-hour fitness center. It's in central Townsville and also a short walk from Cultural Centre Townsville and ReefHQ Aquarium.


This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.


Hotel Grand Chancellor Townsville's 192 air-conditioned rooms provide refrigerators, coffee makers, and safes. LCD TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Other amenities include phones, ironing boards, and desks.

Property features

Guests staying at Hotel Grand Chancellor Townsville enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Self parking is available for AUD 15.00 per day. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include 6 meeting rooms, conference space, and express check-in.

Room options

Standard King

King 1 | Sleeps 3

Executive Suite

King 1 | Sleeps 3

Executive King

King 1 | Sleeps 3

Apartment, 1 Bedroom

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

78% of guests recommend this hotel

Total of 270 reviews