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The Ritz-Carlton, Toronto

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Gastropub
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A modern hotel with a glass facade, a prominent entrance, and a view of the CN Tower in the background.
The Ritz-Carlton Presidential Suite | Living room | LCD TV, DVD player, iPod dock, first-run movies
Lunch and dinner served, Italian cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
181 Wellington St W, Toronto, ON, ON M5V 3G7
  • Place, Rogers Centre
    ‪5 min walk‬
  • Place, CN Tower
    ‪5 min walk‬
  • Place, Ripley's Aquarium of Canada
    ‪6 min walk‬
  • Airport, Toronto, ON (YYZ-Pearson Intl.)
    ‪19 min drive‬

Room options

View all photos for Club Room, 1 King Bed, City View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Club Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 450 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Suite, 1 Bedroom, Corner

Club Suite, 1 Bedroom, Corner | Lounge | Gastropub

Club Suite, 1 Bedroom, Corner

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 650 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Room, 1 King Bed, City View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(16 reviews)
  • City view
  • 450 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room

9.4 out of 10
Exceptional
(6 reviews)
  • 450 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed (Tower)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed (Tower)

9.8 out of 10
Exceptional
(7 reviews)
  • Lake view
  • 450 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed with Sofa bed, Corner

LCD TV, DVD player, iPod dock, first-run movies

Suite, 1 King Bed with Sofa bed, Corner

8.8 out of 10
Excellent
(8 reviews)
  • City view
  • 650 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 1 King Bed with Sofa bed, Corner

LCD TV, DVD player, iPod dock, first-run movies

Suite, 1 King Bed with Sofa bed, Corner

10.0 out of 10
Exceptional
(9 reviews)
  • City view
  • 650 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Club Room, 1 Double Bed

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Club Room, 1 Double Bed

  • Lake view
  • 450 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Living area | LCD TV, DVD player, iPod dock, first-run movies

Executive Suite, 1 Bedroom

  • Lake view
  • 900 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Tower (View)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds, Tower (View)

9.6 out of 10
Exceptional
(12 reviews)
  • Lake view
  • 450 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Queen Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 450 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Club Suite, 1 King Bed, City View

Club Suite, 1 King Bed, City View | Living room | LCD TV, DVD player, iPod dock, first-run movies

Club Suite, 1 King Bed, City View

  • City view
  • 650 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for The Ritz-Carlton Presidential Suite

The Ritz-Carlton Presidential Suite | Living room | LCD TV, DVD player, iPod dock, first-run movies

The Ritz-Carlton Presidential Suite

  • Lake view
  • 2415 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Terrace

Room, 1 King Bed, Terrace | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Terrace

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Suite, 2 Bedrooms, Lake View

LCD TV, DVD player, iPod dock, first-run movies

Family Suite, 2 Bedrooms, Lake View

  • Lake view
  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Toronto

Located in Downtown Toronto, The Ritz-Carlton, Toronto is within a 10-minute walk of popular sights such as Rogers Centre and CN Tower. This 263-room, 5-star hotel has conveniences like a full-service spa, an indoor pool, and free in-room WiFi.

What's nearby

  • Metro Toronto Convention Centre - 2 min walk - 0.1 miles
  • Rogers Centre - 5 min walk - 0.3 miles
  • CN Tower - 5 min walk - 0.3 miles
  • Ripley's Aquarium of Canada - 6 min walk - 0.4 miles
  • Scotiabank Arena - 10 min walk - 0.6 miles

Getting around

  • King St West at John St East Side Stop - 4 min walk
  • Union Station - 7 min walk
  • Billy Bishop Toronto City Airport (YTZ) - 10 min drive

Restaurants

  • ‪Harvest Green - ‬2 min walk
  • ‪Scaddabush Italian Kitchen & Bar Front Street - ‬3 min walk
  • ‪Boston Pizza - ‬3 min walk
  • ‪Sunset Grill - ‬2 min walk
  • ‪Burger King - ‬1 min walk

About this property

The Ritz-Carlton, Toronto

The Ritz-Carlton, Toronto features a full-service spa, an indoor pool, and a gym. Valet parking is available for CAD 70 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and meeting rooms.
Guests can expect to find free WiFi and wired Internet, plus LCD TVs with cable channels and DVD players. Pillowtop beds with Frette Italian sheets and down comforters ensure a restful night, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. IPod docks, refrigerators, and coffee makers are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa myBlend has 16 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Valet parking on site (CAD 70 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: CAD 40 to 50 for adults and CAD 25 to 50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • EPOCH Bar & Kitchen
  • LANO
  • TOCA

Things to do

  • Art gallery
  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Private wine tours
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • DVD player
  • High chair
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 20,000 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (42 inch wide door)
  • Grab bar near toilet (29 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Portable bathtub seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (44 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 20 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Children's robes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • First-run movies
  • iPod dock
  • LCD TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:00 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 150 per accommodation, per stay
  • Dogs and cats only
  • 2 total (30 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for CAD 50 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CAD 40 to 50 for adults, and CAD 25 to 50 for children
  • Valet parking fee: CAD 70 per day (in/out privileges)
  • Pet fee: CAD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 50 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 6:30 AM to 9:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ritz-Carlton Hotel Toronto
Ritz-Carlton Toronto
Toronto Ritz-Carlton
Ritz-Carlton Toronto Hotel
Ritz-Carlton Toronto Hotel Toronto
The Ritz Carlton Toronto

Frequently asked questions

Are free cancellation options available at The Ritz-Carlton, Toronto?

The Ritz-Carlton, Toronto provides free cancellation on some room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at The Ritz-Carlton, Toronto?

As of May 10, 2026, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Toronto on May 15, 2026 start from $628, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around The Ritz-Carlton, Toronto?

This hotel is situated in Downtown Toronto within a 10-minute walk of Rogers Centre, CN Tower, and Ripley's Aquarium of Canada. You'll also find Scotiabank Arena and CF Toronto Eaton Centre less than a mile away.

Is parking available on site at The Ritz-Carlton, Toronto?

Yes, valet parking is offered for CAD 70 per day with in/out privileges. An electric car charging station is also available for guests.

Is a spa located at The Ritz-Carlton, Toronto?

Spa myBlend is the hotel's spa and services include Thai massages, deep-tissue massages, reflexology, and aromatherapy.

Are there luxury amenities available at The Ritz-Carlton, Toronto?

Yes, guests can indulge in luxuries such as an indoor pool, a restaurant, and private wine tours at this hotel.

Does The Ritz-Carlton, Toronto have a casino?

No, The Ritz-Carlton, Toronto doesn't have a casino.

Will I find an indoor pool at The Ritz-Carlton, Toronto?

Yes, this hotel has an indoor pool. Guests have pool access between 6:30 AM and 9:00 PM.

What amenities will couples enjoy at The Ritz-Carlton, Toronto?

There are many amenities for couples at this hotel, including in-room massages as well as a restaurant and an indoor pool.

Does The Ritz-Carlton, Toronto have a hot tub?

No, but this hotel does have a steam room.

Does The Ritz-Carlton, Toronto have a restaurant with a breakfast menu?

Yes, The Ritz-Carlton, Toronto serves a full breakfast for a surcharge each morning at TOCA.

Will The Ritz-Carlton, Toronto allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at The Ritz-Carlton, Toronto for a fee of CAD 150 per accommodation, per stay. The property also provides food and water bowls.

Does The Ritz-Carlton, Toronto have connecting rooms available?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

How close is the airport from The Ritz-Carlton, Toronto?

The closest major airport to The Ritz-Carlton, Toronto is Billy Bishop Toronto City Airport (YTZ), which is 1.7 mi away (10 minutes by car). Another top airport is Toronto Pearson Intl. Airport (YYZ), which is located 16.5 mi away (33-minute drive).

Are there rooms with balconies that I can book at The Ritz-Carlton, Toronto?

No, you won't find guestrooms with balconies at The Ritz-Carlton, Toronto.

Does The Ritz-Carlton, Toronto offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at The Ritz-Carlton, Toronto.

The Ritz-Carlton, Toronto Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 832 out of 1006 reviews
Rating 8 - Good. 99 out of 1006 reviews
Rating 6 - Okay. 40 out of 1006 reviews
Rating 4 - Poor. 10 out of 1006 reviews
Rating 2 - Terrible. 25 out of 1006 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to the Rogers Centre for 3 baseball games, so the location was perfect. The hotel staff was friendly and professional at a level we do not often see in the U. S. It reminded me of the way travel used to be. American service industry people could learn a lot here.
Stayed 4 nights in Apr 2026

8/10 Good

Quinn

Stayed 1 night in Feb 2026

10/10 Excellent

Ali

Stayed 2 nights in Jan 2026

4/10 Poor

Kyle

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The staff was not accommodating to our needs.
Stayed 2 nights in Feb 2026

10/10 Excellent

Ian

Liked: Cleanliness, amenities, property conditions & facilities
Priscilla and Olga in the club lounge are absolutely fabulous
Stayed 3 nights in Jan 2026

10/10 Excellent

Kai

Stayed 1 night in Jan 2026

10/10 Excellent

Sofia

Stayed 3 nights in Jan 2026

10/10 Excellent

Arlene

Liked: Cleanliness, amenities, property conditions & facilities
Attentive staff, particularly in the club lounge.
Stayed 2 nights in Jan 2026

10/10 Excellent

SEHYUN, Huixquilucan

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and hospitality which made my wife to visit here again next time.
Stayed 2 nights in Jan 2026

10/10 Excellent

Matthew

Stayed 1 night in Jan 2026

10/10 Excellent

Devinder

Liked: Cleanliness, amenities
Very clean. Amazing service by staff , enjoyed the stay very much
Stayed 4 nights in Jan 2026

10/10 Excellent

zeev

Liked: Cleanliness, staff & service, property conditions & facilities
Attention to detail Epoch bar/lounge - dynamite food and drinks
Stayed 1 night in Jan 2026

8/10 Good

Kim

Stayed 1 night in Dec 2025

10/10 Excellent

George

Stayed 1 night in Dec 2025

10/10 Excellent

Roberto

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
From the moment we arrived, the Ritz-Carlton exceeded every expectation. The level of hospitality, attention to detail, and genuine care from the staff made our stay truly unforgettable. Every interaction felt thoughtful and personal, the service was flawless, and the atmosphere reflected pure elegance and comfort. This is luxury done right—where excellence is not just promised, but consistently delivered. We cannot wait to return and create more beautiful memories. Highly recommended! If you’d like, I can tailor it to a specific Ritz-Carlton location, mention club lounge, concierge, staff names, family stay, or a special occasion.
Stayed 4 nights in Dec 2025

10/10 Excellent

Faruk

Stayed 1 night in Dec 2025

10/10 Excellent

Geoff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay as always!!!
Stayed 2 nights in Dec 2025

2/10 Terrible

Halyna

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I have stayed at multiple Ritz-Carlton properties around the world, and by far this was the worst one. Not comfortable bedding, not welcoming hospitality — just a very mediocre experience overall. The pillows were completely flat, like sleeping on a business card, and the bedding was beyond uncomfortable. We barely slept. This is NOT 5-star quality. The hotel feels outdated, but the management was the real problem. We were promised a Christmas dinner reservation, spent time giving all our details, and were told it was confirmed — only to be told later it was “fully booked” and our reservation had been given away to non-guests. On Christmas. Then we were told a manager would contact us. That never happened. To make it worse, we visited friends staying at the St. Regis for the same price and were honestly shocked by how much better their experience was — from the rooms to the service. The difference was night and day. Dishonest, disorganized, and zero accountability. This Ritz does not deserve a 5-star rating. Extremely disappointing for a brand that claims luxury.
Stayed 4 nights in Dec 2025

8/10 Good

Tishana

Stayed 2 nights in Dec 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot tub was great after a night of dancing.
Stayed 1 night in Dec 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent spa experience
Stayed 1 night in Dec 2025

10/10 Excellent

Neal

Stayed 1 night in Dec 2025

10/10 Excellent

Pamala

Stayed 3 nights in Nov 2025

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved ever minute of my stay.
Stayed 1 night in Dec 2025

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay recently, spending 5 days at the Ritz-Carlton. Our Club room was spacious and stocked with all the comforts of home. Our cleaner made it impeccable on a daily basis. We also experienced such welcoming warmth by the staff in the Club Lounge with special shout outs to Olga and Fernando who gave exceptional service to me and my family. Our children loved their hot chocolates topped with marshmallows!! Thank you as well to Armin who checked us both in and out graciously, assisting us with our questions. And finally to Paul, who drove us to destinations on occasion who had the most amazing recommendations on restaurants around the city! (and perhaps Montreal where we may try the Ritz in future!)
Stayed 5 nights in Nov 2025