SureStay Hotel by Best Western Santa Cruz

Hotel with free breakfast, near Santa Cruz Beach Boardwalk

Choose dates to view prices

Where to?

Dates

August 2025

September 2025

Two single beds with white linens, flat-screen TV, and desk area.

Relax by the pool with lounge chairs and umbrellas, surrounded by a deck.

Welcome to SureStay by Best Western, a traditional hotel with a charming atmosphere.

Relax in style with a fireplace and flat-screen TV in our modern reception area.

Relax in comfort with a large flat-screen TV, plush armchairs, and a stylish vase of flowers.

Overview
Rooms
Location
Policies

Popular amenities

Pool
Breakfast included
Parking included
24/7 front desk
Housekeeping
Air conditioning

Explore the area

516 Water St, Santa Cruz, CA, 95060

Ocean Street
‪2 min walk‬
Santa Cruz Beach Boardwalk
‪3 min drive‬
Santa Cruz Wharf
‪3 min drive‬
San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
‪46 min drive‬

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Sleeps 4
2 Queen Beds

Relax in a spacious room with a large bed, a seating area, and a desk with a telephone and lamp.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Sleeps 2
1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Sleeps 4
2 Queen Beds

Relax in a spacious room with a large bed, comfortable seating area, and modern amenities.

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Sleeps 2
1 King Bed

Relax in comfort with a large bed, a desk for work, and a flat-screen TV.

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Sleeps 2
1 Queen Bed

Two single beds with white linens, a desk, and flat-screen TV.

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Sleeps 4
2 Double Beds

About the neighborhood

Santa Cruz

Located in Westside Santa Cruz within 2 miles (3 km) of Santa Cruz Beach Boardwalk, SureStay Hotel by Best Western Santa Cruz is within a few miles (5 km) of other popular sights such as Monterey Bay. This 50-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.

What's nearby

Ocean Street - 2 min walk - 0.1 miles
Pacific Avenue - 10 min walk - 0.6 miles
Santa Cruz Beach Boardwalk - 3 min drive - 1.2 miles
Santa Cruz Wharf - 3 min drive - 1.6 miles
Mystery Spot - 8 min drive - 3.9 miles

Getting around

Watsonville, CA (WVI-Watsonville Municipal) - 23 min drive

Restaurants

‪McDonald's - ‬7 min walk
‪Mariannes Ice Cream - ‬5 min walk
‪Jack in the Box - ‬4 min walk
‪Starbucks - ‬3 min walk
‪Taqueria Los Pericos - ‬8 min walk

About this property

SureStay Hotel by Best Western Santa Cruz

Hotel with free breakfast, near Santa Cruz Beach Boardwalk

SureStay Hotel by Best Western Santa Cruz features an outdoor pool, free WiFi in public areas, and a seasonal outdoor pool. Free parking is included with your stay. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include express check-out, a TV in a common area, and a vending machine.

40-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Microwaves, coffee makers, and free local calls are other standard amenities. Change of towels is available on request.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Hindi, Spanish

Similar properties

Enjoy a diverse spread of international cuisine at our buffet, featuring multiple serving stations with clearly labeled options.

Pool
Breakfast included
Free WiFi
Air conditioning

$141 nightly

Aug 25 - Aug 26

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Free uncovered self parking on site
Free RV/bus/truck parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

Outdoor pool
TV in common areas

Family friendly

In-room crib
In-room microwave
Mini-fridge
Outdoor pool
Rollaway/extra bed (surcharge)

Conveniences

24-hour front desk
Vending machine

Guest services

Change of bedsheets (on request)
Change of towels on request
Housekeeping (daily)

Outdoors

Pool umbrellas

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

2 buildings
2 floors
At least 80% lighting from LEDs
Local culture and ecosystem education
Smoking not allowed

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free crib
Rollaway/extra bed (surcharge)

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

40-inch LCD TV with premium satellite channels

Food and drink

Coffee/tea maker
Microwave
Mini-fridge

Air conditioning (climate-controlled)
Desk
Desk chair
Energy-saving switches in guestrooms
Free local calls
Iron/ironing board
LED lighting
Phone
Recycling
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Children and extra beds

Children stay free when using existing bedding
Rollaway/extra beds are available for USD 30.0 per night
Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Deposit: USD 100 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Early check-in is available for a fee (subject to availability)
Rollaway bed fee: USD 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

Masks are required at the property for guests without COVID-19 vaccination

Check-in: 3:00 PM
Check-out: 11 AM

The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
Masks are required in public areas for unvaccinated guests.
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

Additional information about polices, regulations, and more:

The seasonal pool is open from March to October.
Pool access available from 9 AM to 9:00 PM.
There are no elevators.

Property is also known as

Ramada Limited Hotel Santa Cruz

Ramada Limited Santa Cruz

Ramada Santa Cruz

Santa Cruz Ramada

Ramada Limited Santa Cruz Water Street Hotel Santa Cruz

Ramada Limited Santa Cruz Hotel

Ramada Limited Santa Cruz

Surestay By Best Santa Cruz

SureStay Hotel by Best Western Santa Cruz Hotel

SureStay Hotel by Best Western Santa Cruz Santa Cruz

SureStay Hotel by Best Western Santa Cruz Hotel Santa Cruz

Frequently asked questions

What can I see near SureStay Hotel by Best Western Santa Cruz?

This hotel is situated in Westside Santa Cruz, just steps from Ocean Street, and within a 10-minute walk of Pacific Avenue and Santa Cruz Mission State Historic Park. You'll also find Santa Cruz Beach Boardwalk and Monterey Bay within a short drive.

Will I be able to park at SureStay Hotel by Best Western Santa Cruz?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking and free RV/bus/truck parking are also available for guests.

Does SureStay Hotel by Best Western Santa Cruz include a casino at the property?

No, SureStay Hotel by Best Western Santa Cruz doesn't have a casino.

Will I find an indoor pool at SureStay Hotel by Best Western Santa Cruz?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 9 AM and 9:00 PM and the seasonal pool is normally open from March until October.

Is SureStay Hotel by Best Western Santa Cruz good for couples?

Couples staying at this hotel will appreciate amenities like an outdoor pool and free breakfast plus some guestrooms include pool views.

Does SureStay Hotel by Best Western Santa Cruz have a hot tub?

No, there isn't a spa tub at this hotel.

Does SureStay Hotel by Best Western Santa Cruz have a restaurant with a breakfast menu?

SureStay Hotel by Best Western Santa Cruz offers free continental breakfast each morning though there is no restaurant.

Will SureStay Hotel by Best Western Santa Cruz allow pets to stay for free?

No, pets aren't allowed at SureStay Hotel by Best Western Santa Cruz though service animals are welcome.

Are there connecting rooms at SureStay Hotel by Best Western Santa Cruz?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to SureStay Hotel by Best Western Santa Cruz?

The closest major airport to SureStay Hotel by Best Western Santa Cruz is Watsonville, CA (WVI-Watsonville Municipal), which is 15.8 mi away (23 minutes by car). Another top airport is Norman Y. Mineta San Jose Intl. Airport (SJC), which is around 27.4 mi away.

Are there rooms with balconies that I can book at SureStay Hotel by Best Western Santa Cruz?

No, at SureStay Hotel by Best Western Santa Cruz, there aren't any guestrooms that list a balcony.

SureStay Hotel by Best Western Santa Cruz Reviews

6.4

6.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

4/10 Poor

Noemi

Jul 30, 2025

Disliked: Cleanliness, property conditions & facilities

Place was just scary. Lock on my door appeared tampred so I asked for another room. Got one next to

Stayed 1 night in Jul 2025

10/10 Excellent

Fermin

May 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Apr 2025

2/10 Terrible

Martin

Apr 27, 2025

Disliked: Staff & service

Stayed 1 night in Apr 2025

8/10 Good

Rowan

Apr 25, 2025

Stayed 2 nights in Apr 2025

2/10 Terrible

Ciera

Traveled with family

Apr 22, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would not recommend

Spent Easter weekend with my kids in Santa Cruz to check out the boardwalk. Checked in on Friday night, checking in was simple. Got to the room, the sheets and pillow covers were stained or wasn't changed. There was a hair ball on the desk! DISGUSTING!! like someone cleaned out their brush and left it there, shows they didn’t clean the room! obviously. we asked for extra towels and the front desk, or owner was complaining that we wanted extra towels. (just one man there all day and night, i assume he is the owner) pictures online looked nicer than in person, i’m not surprised! also parking sucks! but the location is

Stayed 2 nights in Apr 2025

4/10 Poor

David Jackson

Apr 21, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

So so

Negatives: Dingy and dusty, rough sleeping arrangements, trash left in room. The positives: extra pillows, close to downtown, Continental breakfast was good, secure doors, hot water.

Stayed 2 nights in Apr 2025

10/10 Excellent

Mohamud

Apr 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Apr 2025

4/10 Poor

Yuri

Apr 19, 2025

Stayed 2 nights in Apr 2025

2/10 Terrible

Lara, Santa Barbara

Apr 13, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Apr 2025

10/10 Excellent

fiona

Apr 13, 2025

Liked: Cleanliness

Stayed 1 night in Apr 2025

6/10 Okay

Vivek

Traveled with family

Apr 12, 2025

Very rude customer service. I arrived late and there was no to attend. I should have called and mentioned about being late but that doesn’t mean a person can talk to me like a trash. The person said you are ridiculous. Really didn’t expect this kind of service. He is in this business and signed up for these kind of situations where a guest can be late. I can not predict my exact time of arrival. I was with family and once no at the reception made my worried. Person picked the call after 4 -5 times of trying. He said I called many times but I did receive the miss call only once and no voicemail was left to know someone expecting a call.

Stayed 1 night in Apr 2025

4/10 Poor

Edward

Traveled with family

Mar 22, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, room comfort

Not a Sure Stay

This hotel is very basic. I was upset that the front desk would not provide an extra blanket on a cold night. He said, "turn up the heater." That's not hospitality. The bedside lights did not work. The room was clean and the shower, though small, was nice and hot. The free breakfast features mini-muffins (size of big dots) and a tiny waffle maker. The coffee was very watery and weak. Please don't cut corners on this small amenity.

Stayed 2 nights in Mar 2025

4/10 Poor

Melissa, Fresno

Traveled with partner

Mar 10, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The room had an odor. The towels need replacing they were old, dingy and on top of that there were only two towels provided in the room. There was a stain on the bedsheets and the bedding could use some updating with only one sheet and a paper thin duvet.

Stayed 1 night in Mar 2025

10/10 Excellent

Ed

Feb 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great stay! Staff very friendly.

Stayed 1 night in Feb 2025

10/10 Excellent

Shiv

Jan 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jul 2023

10/10 Excellent

Jose

Jan 20, 2025

Stayed 14 nights in Dec 2024

10/10 Excellent

Catherine

Jan 19, 2025

Liked: Staff & service, property conditions & facilities

Noise issue that was handled swiftly by management

Stayed 1 night in Jan 2025

10/10 Excellent

Monique

Traveled with group, Traveled with family

Jan 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Blow dryer didn't work, but staff was kind enough to make things work.

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family

Dec 30, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was amazing!!

Stayed 7 nights in Dec 2024

8/10 Good

Patrick

Dec 16, 2024

Liked: Staff & service

Inexpensive. Nice Location.

If I were to guess, I would say that this was a dilapidated property that was recently purchased and quickly renovated. It isn't perfect, but it's cheap and the staff are friendly. The really nice thing about this place is the location. It's a 5 minute walk to Maitreya Retreat, Enterprise Rent-a-car, and Santa Cruz Diner.

Stayed 1 night in Dec 2024