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Quality Inn & Suites, Santa Cruz Mountains

2.5 star property

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Photo gallery for Quality Inn & Suites, Santa Cruz Mountains

Premium bedding, pillowtop beds, blackout drapes, iron/ironing board
Premium bedding, pillowtop beds, blackout drapes, iron/ironing board
A reception area with a wooden desk, a computer, framed pictures on the wall, and a door with a sign.
Premium bedding, pillowtop beds, blackout drapes, iron/ironing board
A hotel room with two beds, each with a green bedspread and white linens. There is a wooden nightstand with a lamp between the beds. A wooden desk with a chair and a magazine is visible in the foreground.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

View in a map
9733 Highway 9, Ben Lomond, CA, 95005
  • Place, Luminescence Healing Haven
    ‪7 min drive‬
  • Place, Felton Covered Bridge Park
    ‪7 min drive‬
  • Place, Henry Cowell Redwoods State Park
    ‪8 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪60 min drive‬

Room options

View all photos for 2 Queen Beds, Nonsmoking

Two single beds with green bedspreads, a wooden nightstand with a lamp, a wooden desk with a magazine, and a door with a curtain.

2 Queen Beds, Nonsmoking

  • Sleeps 4
  • Free WiFi

View all photos for 1 King Bed, Nonsmoking

A hotel room with a large bed, a desk, a chair, a nightstand, and a window with curtains.

1 King Bed, Nonsmoking

  • Sleeps 2
  • Free WiFi

View all photos for Room, 1 Queen Bed, Non Smoking

Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • Free WiFi

View all photos for Room, 1 Queen Bed, Non Smoking

Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Suite, 1 Queen Bed, Non Smoking

  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(22 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, each with a green bedspread and white linens. There is a wooden nightstand with a lamp between the beds. A wooden desk with a chair and a magazine is visible in the foreground.

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(12 reviews)
  • 200 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Ben Lomond

Quality Inn & Suites, Santa Cruz Mountains places you within a 15-minute drive of popular attractions such as Henry Cowell Redwoods State Park and Roaring Camp Railroads. This 25-room hotel has an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Luminescence Healing Haven - 7 min drive - 3.8 miles
  • Felton Covered Bridge Park - 7 min drive - 3.8 miles
  • Henry Cowell Redwoods State Park - 8 min drive - 4.2 miles
  • Roaring Camp Railroads - 11 min drive - 5.1 miles
  • Wilder Ranch State Park - 14 min drive - 8.5 miles

Getting around

  • San Francisco Intl. Airport (SFO) - 78 min drive

Restaurants

  • ‪Trout Farm Inn - ‬8 min drive
  • ‪Fosters Freeze - ‬6 min drive
  • ‪Monty's Log Cabin - ‬8 min drive
  • ‪Taqueria Vallarta - ‬7 min drive
  • ‪Rocky's Cafe - ‬6 min drive

About this property

Quality Inn & Suites, Santa Cruz Mountains

Quality Inn & Suites, Santa Cruz Mountains features an outdoor pool, free WiFi in public areas, and coffee in a common area. You can take advantage of free parking if you drive. The front desk has multilingual staff that can help with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include express check-in, express check-out, and free newspapers.
37-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include sofa beds, refrigerators, and coffee makers. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • In-room sofa bed
  • Microwave on request
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • 3 buildings
  • At least 80% organic food
  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • King sofa bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
The front desk is available during limited hours, and checking in and out are easy with express services. Driving? This property offers free self parking, along with RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Quality Inn Santa Cruz Mountains
Quality Inn Santa Cruz Mountains Ben Lomond
Quality Santa Cruz Mountains
Quality Santa Cruz Mountains Ben Lomond
Quality Inn Suites Santa Cruz Mountains
Quality Inn & Suites, Santa Cruz Mountains Hotel
Quality Inn & Suites, Santa Cruz Mountains Ben Lomond
Quality Inn & Suites, Santa Cruz Mountains Hotel Ben Lomond

Frequently asked questions

Is free cancellation available at Quality Inn & Suites, Santa Cruz Mountains?

Quality Inn & Suites, Santa Cruz Mountains offers free cancellation on select room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Quality Inn & Suites, Santa Cruz Mountains?

As of Jun 28, 2026, prices found for a 1-night stay for 2 adults at Quality Inn & Suites, Santa Cruz Mountains on Jul 2, 2026 start from $122, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Quality Inn & Suites, Santa Cruz Mountains?

This hotel is located in Ben Lomond, close to Roaring Camp Railroads and Henry Cowell Redwoods State Park. You'll also find Felton Covered Bridge Park and Luminescence Healing Haven within a short drive.

Will I be able to park at Quality Inn & Suites, Santa Cruz Mountains?

Yes, self parking is offered for free at the hotel. An electric car charging station, wheelchair-accessible parking, and RV/bus/truck parking are also available.

Does Quality Inn & Suites, Santa Cruz Mountains have a casino on the premises?

No, Quality Inn & Suites, Santa Cruz Mountains doesn't have a casino.

Is there an indoor pool at Quality Inn & Suites, Santa Cruz Mountains?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Quality Inn & Suites, Santa Cruz Mountains?

Amenities that appeal to couples at this riverfront hotel include premium bedding and free wired internet along with an outdoor pool.

Does Quality Inn & Suites, Santa Cruz Mountains have a hot tub?

No, this hotel doesn't have a spa tub.

Does Quality Inn & Suites, Santa Cruz Mountains have a restaurant with a breakfast menu?

No, Quality Inn & Suites, Santa Cruz Mountains doesn't have a restaurant that serves breakfast.

Does Quality Inn & Suites, Santa Cruz Mountains allow pets to stay free of charge?

No, pets aren't allowed at Quality Inn & Suites, Santa Cruz Mountains.

Does Quality Inn & Suites, Santa Cruz Mountains have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Quality Inn & Suites, Santa Cruz Mountains?

The closest major airport to Quality Inn & Suites, Santa Cruz Mountains is Watsonville, CA (WVI-Watsonville Municipal), which is 24.5 mi away (40 minutes by car). Another top airport is Norman Y. Mineta San Jose Intl. Airport (SJC), which is around 21.3 mi away.

Can I book a room with a balcony at Quality Inn & Suites, Santa Cruz Mountains?

No, there aren't any guestrooms at Quality Inn & Suites, Santa Cruz Mountains that offer a balcony.

Does Quality Inn & Suites, Santa Cruz Mountains have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Quality Inn & Suites, Santa Cruz Mountains.

Quality Inn & Suites, Santa Cruz Mountains Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 341 out of 910 reviews
Rating 8 - Good. 325 out of 910 reviews
Rating 6 - Okay. 146 out of 910 reviews
Rating 4 - Poor. 58 out of 910 reviews
Rating 2 - Terrible. 40 out of 910 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Ross D

Liked: Cleanliness, amenities
Decent place, a little run down. Close to a fun bar and good food.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Leslie

Very friendly and helpful check-in! Comfortable bed and bedding and beautiful location.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Zoom

Liked: Cleanliness, property conditions & facilities
meh good :)
Stayed 1 night in Feb 2026
Verified

8/10 Good

Angela

Liked: Cleanliness, staff & service
Everything was great! Lots of parking, everything around is nearby. Staff was super helpful!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities
Nice clean rooms
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Peter

good
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities
Loved the place. It was located within walking distance of several restaurants the staff was friendly and helpful- would stay there again.
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service was great!
Stayed 1 night in Jun 2025
Verified

8/10 Good

Bernd

Liked: Cleanliness, staff & service
Fulfilled the need. Friendly staff.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in a nice little town
Stayed 2 nights in Oct 2024
Verified

6/10 Okay

Chris

Liked: Cleanliness, staff & service
Nice and quiet place close to a couple of bars and stores.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hospitality
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place in a small town.

Friendly service at check-in. Room was good and not too cramped for two adults and two kids. Beds were comfortable.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, very comfortable!
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

nora

Liked: Cleanliness, amenities
Clean and good location that I want
Stayed 1 night in Jul 2025
Verified

4/10 Poor

Louis

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The facility was definitely an older property that needed severe upgrades. The toilet in the bathroom was clogged when I got there, and I had to unclog it with a plunger. There was a lot of rusty caulk around the shower and the toilet and unpainted patches on the wall. The furniture that held the microwave and refrigerator was held together with duct tape. The decking and stairs leading to the second floor were in need of repair as well. The light in the bathroom was just too bare, glaring bulbs with no fixture. certainly not what I would expect from a hotel under the Quality trade name.
Stayed 1 night in May 2026
Verified

8/10 Good

Christa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was VERY friendly and the pool/garden were absolutely BEAUTIFUL!!!
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relax and enjoy

Basic amenities, beautiful setting. Get outside and enjoy the Santa Cruz mountains and relax here in the evening!
Stayed 1 night in Sep 2025
Verified

8/10 Good

Jennifer

Liked: Staff & service, property conditions & facilities
Good quiet hotel.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and AJ at the desk was very pleasant and helpful.
Stayed 1 night in Mar 2025
Verified

8/10 Good

John

Liked: Amenities
Perfect for us this trip. Clean and peaceful plus helpful friendly staff.
Stayed 1 night in Aug 2023
Verified

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty location walkable to restaurants; lovely grounds, quiet despite being near the road.
Stayed 1 night in Jun 2023
Verified

8/10 Good

Shawna

Liked: Cleanliness, staff & service
Perfect little stop for the night for a wedding we were attending near by!
Stayed 1 night in Jun 2023
Verified

4/10 Poor

Damian

Liked: Staff & service
Disliked: Cleanliness
A nice quiet inn, but the rooms could use repair and refurbishment
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here, it’s quaint and there’s nothing like swimming in the pool while gazing at the redwoods surrounding the property. The staff is caring and attentive, helpful in every way. The beautiful rose bushes and unique river view add to the mountain charm of this place 👍
Stayed 2 nights in Jul 2025

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