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SureStay Hotel by Best Western San Rafael

2.5 star property

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Photo gallery for SureStay Hotel by Best Western San Rafael

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Standard Room, 1 Queen Bed, Accessible, Non Smoking | Bathroom | Combined shower/tub, hair dryer, towels
Exterior
Exterior
Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Reviews

6.4 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
865 Franciso Blvd East, San Rafael, CA, 94901
  • Place, Mission San Rafael Arcangel
    ‪3 min drive‬
  • Place, Dominican University of California
    ‪3 min drive‬
  • Place, Larkspur Ferry Terminal
    ‪4 min drive‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪60 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Standard Room, 1 Queen Bed, Accessible, Non Smoking | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Standard Room, 1 Queen Bed, Accessible, Non Smoking | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

San Rafael

Located in Canal, SureStay Hotel by Best Western San Rafael is within 2 miles (3 km) of sights such as Marin Country Mart and Mission San Rafael Arcangel. This 32-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • San Rafael Pacifics Albert Park - 3 min drive - 1.3 miles
  • Marin Country Mart - 3 min drive - 1.2 miles
  • Mission San Rafael Arcangel - 3 min drive - 1.6 miles
  • Dominican University of California - 3 min drive - 1.6 miles
  • Larkspur Ferry Terminal - 4 min drive - 1.6 miles

Getting around

  • Berkeley Station - 18 min drive
  • San Francisco Intl. Airport (SFO) - 42 min drive

Restaurants

  • ‪Glyka Sweets - ‬2 min drive
  • ‪Picante - ‬12 min walk
  • ‪Mi Pueblo Food Center - ‬12 min walk
  • ‪Burger King - ‬4 min walk
  • ‪Circle K - ‬4 min walk

About this property

SureStay Hotel by Best Western San Rafael

Guests staying at SureStay Hotel by Best Western San Rafael enjoy free WiFi in public areas, free newspapers, and a vending machine. If you drive, put free parking to good use. The 24-hour front desk has staff always at the ready.
LED TVs come with cable channels, and guests can stay connected with free WiFi. Refrigerators, coffee makers, and free local calls are also available.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 9:00 AM

Family friendly

  • In-room crib
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 15.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: USD 15.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11 AM
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

San Rafael Travelodge
Travelodge in Hotel San Rafael
San Rafael Travel Lodge
Travel Lodge San Rafael
Travelodge San Rafael Hotel
Travelodge San Rafael
Travelodge Wyndham San Rafael Hotel
Travelodge Wyndham San Rafael
Travelodge San Rafael Hotel San Rafael
San Rafael Travelodge
San Rafael Travel Lodge
Travel Lodge San Rafael
Travelodge in San Rafael
Surestay By Best Rafael Rafael
Travelodge by Wyndham San Rafael
SureStay Hotel by Best Western San Rafael Hotel
SureStay Hotel by Best Western San Rafael San Rafael
SureStay Hotel by Best Western San Rafael Hotel San Rafael

Frequently asked questions

What's there to do around SureStay Hotel by Best Western San Rafael?

This hotel is situated in Canal, close to Muir Woods National Monument, Mission San Rafael Arcangel, and Larkspur Ferry Terminal. You'll also find San Francisco Bay and China Camp State Park within a short drive.

How much does it cost to stay at SureStay Hotel by Best Western San Rafael?

As of Mar 9, 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western San Rafael on Mar 10, 2026 start from $98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at SureStay Hotel by Best Western San Rafael?

Yes, self parking is offered for free at the hotel. Accessible parking and RV/bus/truck parking are also available for guests.

Does SureStay Hotel by Best Western San Rafael have a casino?

No, SureStay Hotel by Best Western San Rafael doesn't have a casino.

Is there an indoor pool at SureStay Hotel by Best Western San Rafael?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at SureStay Hotel by Best Western San Rafael?

Couples staying at this hotel will appreciate amenities like free breakfast plus some guestrooms include jetted bathtubs and free Internet access.

Are there hot tubs at SureStay Hotel by Best Western San Rafael?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does SureStay Hotel by Best Western San Rafael have a restaurant that serves breakfast?

SureStay Hotel by Best Western San Rafael offers free self-serve breakfast each morning though there is no restaurant.

Does SureStay Hotel by Best Western San Rafael allow pets to stay free of charge?

No, pets aren't allowed at SureStay Hotel by Best Western San Rafael.

Are there connecting rooms at SureStay Hotel by Best Western San Rafael?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from SureStay Hotel by Best Western San Rafael?

The closest major airport to SureStay Hotel by Best Western San Rafael is Oakland Intl. Airport (OAK), which is 29.4 mi away (35 minutes by car). Another top airport is Concord, CA (CCR-Buchanan Field), which is around 24.7 mi away.

Are there rooms with balconies that I can book at SureStay Hotel by Best Western San Rafael?

No, at SureStay Hotel by Best Western San Rafael, there aren't any guestrooms that list a balcony.

SureStay Hotel by Best Western San Rafael Reviews

Reviews

6.4
Rating 10 - Excellent. 195 out of 1002 reviews
Rating 8 - Good. 248 out of 1002 reviews
Rating 6 - Okay. 247 out of 1002 reviews
Rating 4 - Poor. 150 out of 1002 reviews
Rating 2 - Terrible. 162 out of 1002 reviews

7.0/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Sophia

Liked: Cleanliness, property conditions & facilities
The room was spotless, spacious, and the shower water was hot and soothing. The night manager at the front desk is also a really kind human. She cares about people because another guest needed jumper cable and she went out of her way to obtain one for the guest.
Stayed 1 night in Dec 2025

8/10 Good

Aaron

Business traveler
Liked: Amenities
Nice inside rooms.
Stayed 2 nights in Dec 2025

10/10 Excellent

meagan

Business traveler
Liked: Cleanliness, staff & service, amenities
Clean and welcoming
Stayed 1 night in Aug 2025

10/10 Excellent

meagan

Business traveler
Liked: Cleanliness, staff & service, amenities
Yes, clean and helpful
Stayed 3 nights in Dec 2025

10/10 Excellent

Ganesh

Stayed 2 nights in Nov 2025

6/10 Okay

Gregory

Disliked: Staff & service, amenities
Commercial area
Stayed 1 night in Sep 2025

10/10 Excellent

jose

Stayed 4 nights in Nov 2025

4/10 Poor

Julie

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Room was terrible. Peeling wall paper, toilet leaking on floor, filthy carpeting. The floor was very soft in places like rotten under carpet. They claimed to have breakfast included, but we didn't check it out because the lobby was so tiny. The property was just run down. Very disappointed
Stayed 1 night in Nov 2025

4/10 Poor

Heather

Disliked: Cleanliness, amenities
Did not have fitted sheets. Floor had gaping in the wood. Wouldn't recommend
Stayed 2 nights in Oct 2025

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities
Room was clean and comfortable! Loved the amenities which was just what I needed and the staff was very nice! Would certainly stay again! Thanks so much!
Stayed 3 nights in Oct 2025

6/10 Okay

Michael

Liked: Cleanliness
Noisy and not very safe area
Stayed 2 nights in Oct 2025

4/10 Poor

Daniel

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
When we arrived, even though the room looked like it had been cleaned, the restroom was still dirty with toilet paper still in the toilet, and no extra rolls near by. There was a bad smell in the room and the surrounding area.
Stayed 2 nights in Oct 2025

10/10 Excellent

Andrew

Stayed 1 night in Oct 2025

4/10 Poor

Joshua

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The place is falling apart a bit structurally. The front desk is tiny and is where an also tiny breakfast is served. Front desk staff had a very indifferent demeanor. Double charged us accidentally and took over a week to resolve it. Totally serviceable for a needed place to stay, not recommended for leisure/vacation.
Stayed 3 nights in Aug 2025

6/10 Okay

Christina, Albany

Breakfast options pretty limited
Stayed 1 night in Sep 2025

6/10 Okay

Jo Beth

Disliked: Staff & service, property conditions & facilities
Check in was not friendly. When I arrived I was surprised by location and apperance. Room was adequate.
Stayed 1 night in Sep 2025

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities
We got to our room and had a very terrible smell. The room was dirty & better filthy. The front desk said that there were no more rooms available. It took me almost two (2) hrs to clean and sanitize the room. I had brought my own disinfectant,-sanitary wipes , luckily. I have pictures of all the dirt from the floor from the bathroom to the front room and where the banshee was at. I cleaned and wiped everything down. It was filthy. Never again while I stay there. I would like to have a Refund of my two day stay.
Stayed 2 nights in Sep 2025

6/10 Okay

Christina, Albany

Bathroom still had used towels under toilet and body wash was empty.
Stayed 1 night in Sep 2025

2/10 Terrible

Ramona

Stayed 2 nights in Sep 2025

4/10 Poor

Kum Sim

Disliked: Cleanliness, staff & service, property conditions & facilities
Place is sketchy and room smells.
Stayed 1 night in Sep 2025

2/10 Terrible

Leigh

Stayed 2 nights in Sep 2025

6/10 Okay

kelly

Liked: Staff & service
Stayed 3 nights in Sep 2025

6/10 Okay

Marshelle L. Buchele

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Nora Resendiz

Stayed 2 nights in Sep 2025

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