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Novotel Rotorua Lakeside

4.5 star property
Luxury hotel with 6 hot tubs and a fitness center

Choose dates to view prices

Photo gallery for Novotel Rotorua Lakeside

Breakfast, lunch, dinner served; international cuisine
Exterior
Room, 1 King Bed, Lake View | Hypo-allergenic bedding, minibar, in-room safe, desk
Royal Suite, 3 Bedrooms | Hypo-allergenic bedding, minibar, in-room safe, desk
Terrace/patio

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
9-11 Tutanekai St, P O Box 348, Rotorua, 3201
  • Place, Eat Street
    ‪2 min walk‬
  • Place, Rotorua Night Market
    ‪7 min walk‬
  • Place, Tamaki Maori Village
    ‪8 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪11 min drive‬

Room options

View all photos for Twin Room, 2 Queen Beds, Lake View

Twin Room, 2 Queen Beds, Lake View | Hypo-allergenic bedding, minibar, in-room safe, desk

Twin Room, 2 Queen Beds, Lake View

7.2 out of 10
Good
(24 reviews)
  • 301 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Lake View

7.6 out of 10
Good
(4 reviews)
  • 441 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Suite

8.0 out of 10
Very good
(1 review)
  • 775 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite, 3 Bedrooms

Royal Suite, 3 Bedrooms | Hypo-allergenic bedding, minibar, in-room safe, desk

Royal Suite, 3 Bedrooms

  • 2637 sq ft
  • Lake view
  • Sleeps 6
  • 3 Double Beds

View all photos for Twin Room, 2 Queen Beds, City View

Twin Room, 2 Queen Beds, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Twin Room, 2 Queen Beds, City View

8.4 out of 10
Very good
(67 reviews)
  • 301 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, City View

7.8 out of 10
Good
(34 reviews)
  • 301 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, Lake View

8.0 out of 10
Very good
(13 reviews)
  • 301 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Rotorua

Located in Inner City, Novotel Rotorua Lakeside is next to Matariki Hangi & Maori Cultural Performance and Eat Street. This 199-room, 4.5-star hotel has a restaurant, an indoor pool, and a gym.

What's nearby

  • Matariki Hangi & Maori Cultural Performance - 1 min walk - 0.0 miles
  • Eat Street - 2 min walk - 0.1 miles
  • Rotorua i-SITE Visitor Centre - 5 min walk - 0.3 miles
  • Rotorua Night Market - 7 min walk - 0.4 miles
  • Tamaki Maori Village - 8 min walk - 0.5 miles

Getting around

  • Rotorua (ROT-Rotorua Regional) - 14 min drive

Restaurants

  • ‪Poco. - ‬4 min walk
  • ‪Aroma Cafe - ‬5 min walk
  • ‪Brew | Craft Beer Pub - ‬2 min walk
  • ‪Fat Dog Cafe & Bar - ‬4 min walk
  • ‪Atticus Finch - ‬2 min walk

About this property

Novotel Rotorua Lakeside

Luxury hotel with 6 hot tubs and a fitness center
Novotel Rotorua Lakeside features an indoor pool, a children's pool, and a gym. Self parking is available for NZD 15.00 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this luxury hotel include 6 hot tubs, free WiFi in public areas, and a conference center.
Guests can expect WiFi and LED TVs with digital channels. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Refrigerators, minibars, and coffee makers are other standard amenities. Housekeeping is available on request.
6 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 60 minutes per day

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (NZD 15 per night; includes in/out privileges)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:30 AM for a fee: NZD 34 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Atlas
  • Clarkes Bar

Things to do

  • 6 hot tubs
  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool

Family friendly

  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Business center
  • Computer station
  • Conference center (3,444 square feet of space)

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

More

  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1996
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: NZD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 15 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: NZD 100 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately NZD 34 per person
  • Fee for in-room wireless internet: NZD 10 per 24-hour period (rates may vary)
  • Uncovered self parking fee: NZD 15.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses geothermal energy.
  • Onsite safety features include a carbon monoxide detector and a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 6 AM to 11 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Free WiFi in public areas is limited to 60 minutes per day.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Rotorua
Novotel Lakeside Hotel
Novotel Lakeside Hotel Rotorua
Novotel Lakeside Rotorua
Novotel Rotorua
Novotel Rotorua Lakeside
Rotorua Lakeside
Rotorua Novotel
Rotorua Novotel Lakeside
Accor Rotorua Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Novotel Lakeside
Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Rotorua
Novotel Rotorua Lakeside Hotel Rotorua

Frequently asked questions

Is a free cancellation option available at Novotel Rotorua Lakeside?

Novotel Rotorua Lakeside provides free cancellation on certain room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Novotel Rotorua Lakeside?

As of Dec 26, 2025, prices found for a 1-night stay for 2 adults at Novotel Rotorua Lakeside on Jan 4, 2026 start from $129.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Novotel Rotorua Lakeside?

This hotel is situated in Inner City, just steps from Eat Street and Matariki Hangi & Maori Cultural Performance, and within a short walk of Rotorua Night Market. You'll also find Polynesian Spa and Skyline Rotorua within a short drive.

Is parking available on site at Novotel Rotorua Lakeside?

Yes, uncovered parking is offered for NZD 15.00 per night with in/out privileges. Though parking is limited, accessible parking and electric car charging are also available.

Does Novotel Rotorua Lakeside have a casino?

No, Novotel Rotorua Lakeside doesn't have a casino.

Will I find an indoor pool at Novotel Rotorua Lakeside?

Yes, this hotel has an indoor pool along with 6 hot tubs. Guests have pool access between 6 AM and 11 PM.

What do couples enjoy most about Novotel Rotorua Lakeside?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant with al fresco dining.

Does Novotel Rotorua Lakeside have a hot tub?

Yes, this hotel has 6 spa tubs.

Does Novotel Rotorua Lakeside have a restaurant that serves breakfast?

Yes, Novotel Rotorua Lakeside serves a full breakfast for a surcharge each morning at Atlas.

Will Novotel Rotorua Lakeside allow pets to stay for free?

No, pets aren't allowed at Novotel Rotorua Lakeside though service animals are welcome.

Does Novotel Rotorua Lakeside have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Novotel Rotorua Lakeside?

The closest major airport to Novotel Rotorua Lakeside is Rotorua (ROT-Rotorua Regional), which is 6.1 mi away (14 minutes by car).

Can I book a room with a balcony at Novotel Rotorua Lakeside?

No, there aren't any guestrooms with balconies at Novotel Rotorua Lakeside.

Novotel Rotorua Lakeside Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 383 out of 1000 reviews
Rating 8 - Good. 302 out of 1000 reviews
Rating 6 - Okay. 185 out of 1000 reviews
Rating 4 - Poor. 72 out of 1000 reviews
Rating 2 - Terrible. 58 out of 1000 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Close to great eating establishments
Stayed 4 nights in Sep 2025

4/10 Poor

Lisa

Stayed 1 night in Sep 2025

10/10 Excellent

Shayna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

SAYEDALI, Sutton

Liked: Cleanliness, amenities
Professional staff. A very clean environment. Well placed.
Stayed 3 nights in Sep 2025

8/10 Good

Erin

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Breakfast menu could be better.
Stayed 1 night in Sep 2025

6/10 Okay

George

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
We loved the spa and how friendly the staff were. My daughter loved the way we were welcomed.
Stayed 1 night in Sep 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Our favourite interaction was with Sunny. She was warm, friendly and a great laugh. It set the tone for our stay, which we thoroughly enjoyed. Thanks Sunny! You’re the best x
Stayed 1 night in Sep 2025

8/10 Good

Darren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Abbey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fantastic staff at this hotel. Just a note, they charge for parking
Stayed 4 nights in Sep 2025

8/10 Good

Nikolaos

Liked: Cleanliness, property conditions & facilities, room comfort
Service was mediocre. Room service is childish with a doggy bag and while I was assured my car will be in the front waiting for me at 7am I arrived and the car was not there and they told me it would take 15minutes.
Stayed 1 night in Sep 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
NW
Stayed 2 nights in Sep 2025

10/10 Excellent

Azamal, WELLINGTON

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Family-friendly hotel. Good weekend away
Stayed 2 nights in Aug 2025

10/10 Excellent

tom

Stayed 1 night in Sep 2025

8/10 Good

Kristy, Auckland

Liked: Staff & service
Stayed 1 night in Aug 2025

2/10 Terrible

Sophie

Disliked: Cleanliness, property conditions & facilities
Needs a good clean, bathroom was blocked and dirty black mold in the bath. Carpets are run down badly n it smelled
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Philippa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Jiangfeng

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Novotel used to be my preferred choice for many years, but this stay fell well below the standard I’ve come to expect. From the poor reception service to the worn-out carpet and outdated bathroom, I was disappointed throughout my stay. Unfortunately, I won’t be returning.
Stayed 2 nights in Aug 2025

10/10 Excellent

SHANE A ROBERTS SUPERIOR

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Dong

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2025

2/10 Terrible

Ma'am

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First time at Novotel. Once stepped into the room I already got bitten by fleas on my feet and legs. Carpet needs deep cleaning and couch have stains in them. Never felt uncomfortable ever in a hotel. Staffs are excellent with the service and have provided us a new room and felt a little relieved because the crawlies subsided but the toilets are dirty and have stained in the bath in shower and the ceiling is also dirty and rotting. The hotel needs renovation and is tired. I praised the staffs for being accommodating and helpful though.
Stayed 2 nights in Aug 2025

10/10 Excellent

megumi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Aug 2025

8/10 Good

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast offers has fantastic with many varieties. It was a great stay the bed is comfortable and staff was very helpful. Plenty of parking around.
Stayed 1 night in Aug 2025

8/10 Good

Ruby

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel stay was lovely. Service was excellent, and the meals were absolutely fantastic - there is not one thing we could order that didn’t taste like it was from a high end restaurant, and we ordered quite a few things. Over our 4 days of stay, spas were unfortunately either under maintenance or not hot enough and a bit mossy.
In the lobby waiting to go have dinner
Stayed 3 nights in Jun 2025

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