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Novotel Rotorua Lakeside

4.5 star property

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Photo gallery for Novotel Rotorua Lakeside

Indoor pool
Royal Suite, 3 Bedrooms | Hypo-allergenic bedding, minibar, in-room safe, desk
Royal Suite, 3 Bedrooms | Hypo-allergenic bedding, minibar, in-room safe, desk
Exterior
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Air conditioning
  • Breakfast available

Explore the area

View in a map
9-11 Tutanekai St, P O Box 348, Rotorua, 3201
  • Place, Rotorua Night Market
    ‪2 min walk‬
  • Place, Eat Street
    ‪2 min walk‬
  • Place, Tamaki Maori Village
    ‪5 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪10 min drive‬

Room options

View all photos for Twin Room, 2 Queen Beds, Lake View

Twin Room, 2 Queen Beds, Lake View | Hypo-allergenic bedding, minibar, in-room safe, desk

Twin Room, 2 Queen Beds, Lake View

7.2 out of 10
Good
(27 reviews)
  • Lake view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Lake View

7.6 out of 10
Good
(4 reviews)
  • Lake view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Suite

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 775 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite, 3 Bedrooms

Royal Suite, 3 Bedrooms | Hypo-allergenic bedding, minibar, in-room safe, desk

Royal Suite, 3 Bedrooms

  • Lake view
  • 2637 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Room, 1 King Bed, Accessible, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, Accessible, City View

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, 2 Queen Beds, City View

A hotel room with two beds, a desk, and a large window offering a city view.

Twin Room, 2 Queen Beds, City View

8.4 out of 10
Very good
(73 reviews)
  • City view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, City View

7.8 out of 10
Good
(37 reviews)
  • City view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, Lake View

7.8 out of 10
Good
(16 reviews)
  • Lake view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Rotorua

Located in Inner City, Novotel Rotorua Lakeside is next to Rotorua Night Market and Rotorua i-SITE Visitor Centre. This 199-room, 4.5-star hotel has a restaurant, an indoor pool, and a gym.

What's nearby

  • Rotorua Night Market - 2 min walk - 0.1 miles
  • Eat Street - 2 min walk - 0.1 miles
  • Tamaki Maori Village - 5 min walk - 0.3 miles
  • Rotorua Central Mall - 8 min walk - 0.5 miles
  • Polynesian Spa - 10 min walk - 0.5 miles

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • ‪Thai Central Restaurant Rotorua - ‬6 min walk
  • ‪The Fainting Goat - ‬2 min walk
  • ‪Poco. - ‬2 min walk
  • ‪Pig & Whistle - ‬1 min walk
  • ‪The Thai Restaurant - ‬2 min walk

About this property

Novotel Rotorua Lakeside

Novotel Rotorua Lakeside features an indoor pool, a children's pool, and a gym. Self parking is available for NZD 15.00 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this luxury hotel include 6 hot tubs, free WiFi in public areas, and a conference center.
Guests can expect WiFi and LED TVs with digital channels. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Refrigerators, minibars, and coffee makers are other standard amenities. Housekeeping is available on request.
6 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 60 minutes per day

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (NZD 15 per night; includes in/out privileges)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:30 AM for a fee: NZD 34 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Atlas
  • Clarkes Bar

Things to do

  • 6 hot tubs
  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool

Family friendly

  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Business center
  • Computer station
  • Conference center (3,444 square feet of space)

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

More

  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1996
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: NZD 20

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 15 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: NZD 100 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately NZD 34 per person
  • Fee for in-room wireless internet: NZD 10 per 24-hour period (rates may vary)
  • Uncovered self parking fee: NZD 15.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses geothermal energy.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, and a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 6 AM to 11 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Free WiFi in public areas is limited to 60 minutes per day.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel

Lakeside Rotorua

Novotel Lakeside Hotel

Novotel Lakeside Hotel Rotorua

Novotel Lakeside Rotorua

Novotel Rotorua

Novotel Rotorua Lakeside

Rotorua Lakeside

Rotorua Novotel

Rotorua Novotel Lakeside

Accor Rotorua Lakeside

Novotel Rotorua Lakeside Hotel Rotorua

Novotel Rotorua Lakeside Hotel

Novotel Lakeside

Novotel Rotorua Lakeside Hotel

Novotel Rotorua Lakeside Rotorua

Novotel Rotorua Lakeside Hotel Rotorua

Frequently asked questions

Is a free cancellation option available at Novotel Rotorua Lakeside?

Novotel Rotorua Lakeside provides free cancellation on certain room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Novotel Rotorua Lakeside?

As of May 12, 2026, prices found for a 1-night stay for 2 adults at Novotel Rotorua Lakeside on Jun 6, 2026 start from $107, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Novotel Rotorua Lakeside?

This hotel is situated in Inner City, just steps from Rotorua Night Market and Eat Street, and within a short walk of Tamaki Maori Village. You'll also find Rotorua Central Mall and Polynesian Spa less than a mile away.

Is there parking available at Novotel Rotorua Lakeside?

Yes, uncovered parking is offered for NZD 15 per night with in/out privileges. Though parking is limited parking, an electric car charging station and wheelchair-accessible parking are also available.

Does Novotel Rotorua Lakeside have luxury amenities?

Yes, guests can indulge in luxuries such as an indoor pool, an al fresco restaurant, and a bar/lounge at this hotel.

Does Novotel Rotorua Lakeside have a casino?

No, Novotel Rotorua Lakeside doesn't have a casino.

Will I find an indoor pool at Novotel Rotorua Lakeside?

Yes, this hotel has an indoor pool along with 6 hot tubs. Guests have pool access between 6 AM and 11 PM.

What amenities will couples enjoy at Novotel Rotorua Lakeside?

There are plenty of amenities for couples at this hotel, including an al fresco restaurant, an indoor pool, and a bar/lounge.

Are there hot tubs at Novotel Rotorua Lakeside?

No, there isn't a spa tub at this hotel.

Does Novotel Rotorua Lakeside have a restaurant that serves breakfast?

Yes, Novotel Rotorua Lakeside serves a full breakfast for a surcharge each morning at Atlas.

Will Novotel Rotorua Lakeside allow pets to stay for free?

No, pets aren't allowed at Novotel Rotorua Lakeside though service animals are welcome.

Are there connecting rooms at Novotel Rotorua Lakeside?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Novotel Rotorua Lakeside?

The closest major airport to Novotel Rotorua Lakeside is Rotorua (ROT-Rotorua Regional), which is 5.7 mi away (13 minutes by car).

Are there rooms with balconies at Novotel Rotorua Lakeside?

No, you won't find guestrooms with balconies at Novotel Rotorua Lakeside.

Novotel Rotorua Lakeside Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 390 out of 1004 reviews
Rating 8 - Good. 294 out of 1004 reviews
Rating 6 - Okay. 183 out of 1004 reviews
Rating 4 - Poor. 79 out of 1004 reviews
Rating 2 - Terrible. 58 out of 1004 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Rohan

Stayed 1 night in Feb 2026

4/10 Poor

Stuart

Traveled with group
Disliked: Amenities, property conditions & facilities
On the plus side, the hotel had a great location and large rooms. Maintainence issues however overshadowed our stay; one of three elevators were out of order and the other two were very slow, resulting in long waits to get to or from the room. The AC went out on a very hot day and while we reported it, was not fixed for almost a full day. Room carpet was badly worn and stained, as was the bathroom tub. The hotel was packed with tour buses, so if you hit the reception as they arrived (which we did) you had to wait several minutes just to check-in. There was no outdoor pool, and the indoor pool and spa looked unclean and were packed with kids. The breakfast buffet was crowded and food was mediocre. Not a place we would recommend.
Stayed 2 nights in Feb 2026

10/10 Excellent

Sameeka

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Reception staff was very helpful & the facilities were great! ill definitely look to stay here again.
Stayed 1 night in Feb 2026

10/10 Excellent

Darcy

Stayed 1 night in Jan 2026

10/10 Excellent

Rangi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, the service was perfect , location awesome great place to stay
Stayed 3 nights in Jan 2026

8/10 Good

Louie

Stayed 2 nights in Feb 2026

8/10 Good

Fiona

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location overlooking lake Rotorua with a 1 minute walk to the small town centre for a great choice of restaurants for food. The breakfast was good and plenty to choose from. The room was clean and spacious with a comfy bed. Slightly dated bathroom with an over bath shower. A fresh bottle of milk in the fridge was a nice touch instead of the tiny hit pots. Would definitely recommend staying here.
Stayed 2 nights in Jan 2026

2/10 Terrible

Maragret

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled of smoke, asked to be moved, told yes in 30 minutes, 1:30 minutes later told we would have to wait to the next day, nothing happened the next day? Ordered room service 1 hour later still not arrived, contacted them again and they had not even started the order? Breakfast was bland, frozen berries were put out? This was the worse hotel I have stayed in for a long time.
Stayed 2 nights in Feb 2026

10/10 Excellent

Karn

Stayed 1 night in Jan 2026

10/10 Excellent

Vassa

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean room, friendly staff.
Stayed 1 night in Jan 2026

6/10 Okay

Ronnie

Stayed 1 night in Jan 2026

8/10 Good

Justin

Stayed 1 night in Jan 2026

10/10 Excellent

Farhanaaz

Stayed 5 nights in Jan 2026

8/10 Good

Jitendra

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. All necessities in place.
Stayed 2 nights in Jan 2026

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Jan 2026

10/10 Excellent

ALISA

Stayed 1 night in Jan 2026

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality Hotel
Stayed 2 nights in Jan 2026

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Jan 2026

10/10 Excellent

Cian

Stayed 1 night in Jan 2026

10/10 Excellent

Silvia, Worcester

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The pool was great!
Stayed 2 nights in Jan 2026

10/10 Excellent

Dang-Huy

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2026

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Would recommend.
Stayed 2 nights in Jan 2026

4/10 Poor

Peter

Disliked: Cleanliness, amenities
This hotel is desperately in need of renovation and management training. It falls well below the standard in the brand.
Stayed 3 nights in Jan 2026

6/10 Okay

donna

Traveled with family
Liked: Amenities
The hotel was in a great location, hotel was a little shabby, but staff were friendly.
Stayed 2 nights in Jan 2026

10/10 Excellent

juston

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room Service steak was well done when I ordered Medium Rare. Dissapointed but everything else great
Stayed 3 nights in Dec 2025

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