Novotel Rotorua Lakeside

Luxury hotel with 6 hot tubs and a fitness center

Choose dates to view prices

Where to?

Dates

June 2025

July 2025

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Overview
Rooms
Location
Policies

Good

Popular amenities

Parking available

Explore the area

9-11 Tutanekai St, P O Box 348, Rotorua, 3201

Eat Street
‪2 min walk‬
Tamaki Maori Village
‪8 min walk‬
Polynesian Spa
‪13 min walk‬
Rotorua (ROT-Rotorua Regional)
‪12 min drive‬

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Room options

Twin Room, 2 Queen Beds, City View

Very good

301 sq ft
City view
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Lake View

Very good

301 sq ft
Lake view
Sleeps 4
1 King Bed

Room, 1 King Bed, City View

Good

301 sq ft
City view
Sleeps 4
1 King Bed

Executive Suite

775 sq ft
Lake view
Sleeps 4
1 King Bed

Twin Room, 2 Queen Beds, Lake View

Good

301 sq ft
Lake view
Sleeps 4
2 Queen Beds

Junior Suite, 1 King Bed, Lake View

Good

441 sq ft
Lake view
Sleeps 4
1 King Bed

Royal Suite, 3 Bedrooms

2637 sq ft
Lake view
Sleeps 6
3 Double Beds

About the neighborhood

Rotorua

Located in Inner City, Novotel Rotorua Lakeside is next to Matariki Hangi & Maori Cultural Performance and Eat Street. This 199-room, 4.5-star hotel has a restaurant, an indoor pool, and a gym.

What's nearby

Eat Street - 2 min walk - 0.1 miles
Rotorua Night Market - 7 min walk - 0.4 miles
Tamaki Maori Village - 8 min walk - 0.5 miles
Polynesian Spa - 13 min walk - 0.7 miles
Skyline Rotorua - 5 min drive - 2.5 miles

Getting around

Rotorua (ROT-Rotorua Regional) - 14 min drive

Restaurants

‪Pig & Whistle Historic Pub - ‬8 min walk
‪Lone Star - ‬1 min walk
‪Social Club - ‬6 min walk
‪Saigon '60S Vietnamese Cuisine - ‬8 min walk
‪Brew | Craft Beer Pub - ‬1 min walk

About this property

Novotel Rotorua Lakeside

Luxury hotel with 6 hot tubs and a fitness center

Novotel Rotorua Lakeside features an indoor pool, a children's pool, and a gym. Self parking is available for NZD 15.00 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this luxury hotel include 6 hot tubs, free WiFi in public areas, and a conference center.

Guests can expect WiFi and LED TVs with digital channels. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Refrigerators, minibars, and coffee makers are other standard amenities. Housekeeping is available on request.

6 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Eco-Certified Property

This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Japanese, Spanish, Thai

Similar properties

Pool
Hot Tub
Spa
Kids pool

$105 nightly

Jul 6 - Jul 7

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: WiFi (NZD 10 per 24-hour period)
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi
WiFi in public areas is free for up to 60 minutes per day

Parking and transportation

Electric car charging station on site
Uncovered self parking on site (NZD 15 per night; includes in/out privileges)
Limited onsite parking
Wheelchair-accessible parking available

Food and drink

Daily full breakfast available 6:00 AM to 10:30 AM for a fee: NZD 34 per person
A bar/lounge
A restaurant

Restaurants on site

Atlas
Clarkes Bar

Things to do

6 hot tubs
Bicycle rentals
Children's pool
Gym
Indoor pool

Family friendly

Children's pool
In-room crib
In-room refrigerator
Indoor pool
Laundry facilities
Soundproofed rooms

Conveniences

24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance

Business services

10 meeting rooms
Business center
Computer station
Conference center

Outdoors

Garden
Terrace
Vegetable garden

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
4 accessible parking spaces
Elevator (36 inch wide door)
Front entrance ramp
Thin carpet in room
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path to elevator

100% renewable energy
5 floors
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 1996
Comprehensive recycling policy
Designated smoking areas
Local artist showcase
Local culture and ecosystem education
Locally-owned and organized tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Free crib
Hypo-allergenic bedding
Pillow menu

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shower
Shower/bathtub combination
Slippers
Towels provided

Entertainment

LED TV with digital channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Minibar
Refrigerator

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: NZD 20

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Children and extra beds

Up to 2 kids 15 years old and younger stay free when using existing bedding
Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Deposit: NZD 100 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for full breakfast: approximately NZD 34 per person
Fee for in-room wireless internet: NZD 10 per 24-hour period (rates may vary)
Uncovered self parking fee: NZD 15.00 per night (in/out privileges)
Early check-in is available for a fee (subject to availability)
Late check-out fee: NZD 20 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property uses geothermal energy

Safety features at this property include a carbon monoxide detector and a smoke detector

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 2 PM
Check-out: 11 AM
Minimum check-in age: 18

The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
This property uses geothermal energy.
Onsite safety features include a carbon monoxide detector and a smoke detector.
Cashless payment methods are available for all transactions.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

Pool access available from 6 AM to 11 PM.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
No rollaway or extra beds are available.
Free WiFi in public areas is limited to 60 minutes per day.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel

Lakeside Rotorua

Novotel Lakeside Hotel

Novotel Lakeside Hotel Rotorua

Novotel Lakeside Rotorua

Novotel Rotorua

Novotel Rotorua Lakeside

Rotorua Lakeside

Rotorua Novotel

Rotorua Novotel Lakeside

Accor Rotorua Lakeside

Novotel Rotorua Lakeside Hotel Rotorua

Novotel Rotorua Lakeside Hotel

Novotel Lakeside

Novotel Rotorua Lakeside Hotel

Novotel Rotorua Lakeside Rotorua

Novotel Rotorua Lakeside Hotel Rotorua

Frequently asked questions

Is a free cancellation option available at Novotel Rotorua Lakeside?

Novotel Rotorua Lakeside provides free cancellation on certain room rates. To learn more, review the cancellation policy on Orbitz.

What can I see near Novotel Rotorua Lakeside?

This hotel is situated in Inner City, just steps from Eat Street and Matariki Hangi & Maori Cultural Performance, and within a short walk of Rotorua Night Market. You'll also find Kuirau Park and Tamaki Maori Village less than a mile away.

Is there parking available at Novotel Rotorua Lakeside?

Yes, uncovered parking is offered for NZD 15.00 per night with in/out privileges. Though parking is limited, accessible parking and electric car charging are also available.

Does Novotel Rotorua Lakeside have a casino?

No, Novotel Rotorua Lakeside doesn't have a casino.

Will I find an indoor pool at Novotel Rotorua Lakeside?

Yes, this hotel has an indoor pool along with 6 hot tubs. Guests have pool access between 6 AM and 11 PM.

What will couples enjoy most about a stay at Novotel Rotorua Lakeside?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant with al fresco dining.

Does Novotel Rotorua Lakeside have a hot tub?

Yes, guests can enjoy 6 spa tubs at this hotel.

Does Novotel Rotorua Lakeside have a restaurant that serves breakfast?

Yes, Novotel Rotorua Lakeside serves a full breakfast for a surcharge each morning at Atlas.

Will Novotel Rotorua Lakeside allow pets to stay for free?

No, pets aren't allowed at Novotel Rotorua Lakeside though service animals are welcome.

Are there connecting rooms at Novotel Rotorua Lakeside?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Novotel Rotorua Lakeside?

The closest major airport to Novotel Rotorua Lakeside is Rotorua (ROT-Rotorua Regional), which is 6.1 mi away (14 minutes by car).

Are there rooms with balconies that I can book at Novotel Rotorua Lakeside?

No, there aren't any guestrooms with balconies at Novotel Rotorua Lakeside.

Novotel Rotorua Lakeside Reviews

7.8

Good

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

10/10 Excellent

Dan

Traveled with partner

May 25, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The property was conveniently located lakeside and across the street from the Eat Street area and downtown shops & boutiques. The breakfast was bountiful and we particularly enjoyed the ability to make our own fresh pressed juices and smoothies. The room was clean and spacious and seemed updated, although the bathroom seems to be in need of updates as the mirror was cracked, the tub grout was a bit stained, and the shower curtain was too short. Those cosmetic deficiencies aside, it was a nice place to overnight en route to Auckland.

Stayed 1 night in May 2025

6/10 Okay

Kaijun

Traveled with family

Mar 29, 2025

Liked: Staff & service

Disliked: Cleanliness

Great location. Evening check in staff really friendly. Property definitely showing signs of decay. Cleanliness concerns: hair everywhere in the bathroom when checked in, dusk accumulated on surface, sheets and pillow cases with stain, A/C dusty. Mattress soft and out of shape, pillows too flat.

Stayed 1 night in Mar 2025

6/10 Okay

Andre

Traveled with family

Mar 27, 2025

Liked: Cleanliness

Disliked: Property conditions & facilities

Great location but in desperate need of a refurb - especially the bathrooms they are very tired.

Stayed 3 nights in Mar 2025

10/10 Excellent

Heidi, Aurora

Traveled with partner

Mar 23, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

This was a great hotel. Close to everything. The private hot springs spa experience was fantastic! They even provided a lovely plate of fruit!

Stayed 2 nights in Feb 2025

10/10 Excellent

Bobbi-Jo

Traveled with family

Mar 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice pool. Close to town and park. Staff were friendly

Stayed 2 nights in Jan 2025

10/10 Excellent

Srikanth

Traveled with family and small children

Mar 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel awesome location

Stayed 1 night in Feb 2025

10/10 Excellent

anne

Traveled with group

Mar 13, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Location was excellent- breakfast and lounge area was great. Rooms were nice - could use a bit of updating in the future - but overall the location next to restaurants and shopping all in walking distance.

Stayed 2 nights in Mar 2025

8/10 Good

Robert

Traveled with partner

Mar 13, 2025

Liked: Amenities, property conditions & facilities

This property had a convenient location for eating and shopping in Rotorua. However, the rooms were tired and had stains on the carpet and in the bathtub.

Stayed 2 nights in Mar 2025

8/10 Good

Joanne

Traveled with partner

Feb 25, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Stayed 3 nights in Feb 2025

8/10 Good

MARY GRACE

Feb 22, 2025

Stayed 2 nights in Feb 2025

2/10 Terrible

OLVIN

Feb 13, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Only value of this worn down hotel is the location

We reserved 3 nights in this hotel starting from Christmas Eve 2024. We stayed only that 1 night and then moved to the Pullman. We have never done that before, but we felt very uncomfortable within the hotel, and for almost USD 300 the night, you expect something better than a worn down hotel. We felt cheated. The hotel is 3 star hotel at most, the lobby is very unwelcome, the smell from the hot spring goes inside the bulding to the elevator area. The hallway smelled and the rug needs urgent change. Everything in the room is worn down, from the cheap plastic seat in the toilet and other furniture to the rug and curtains. The breakfast area was like a circus, dirty floor (dirty from their own employees) and the food was very bad. Do not trust any youtube video talking about this hotel, cause I think the hotel itself is trying to trick you with those videos. We felt so unconfortable after breakfast that we moved to the Pullman nearby. We asked though Hotels.com a reimbursement for the pending nights, but the manager in charge denied it. We did not want to get mad on Christmas day and ruin it by fighting with this person, so we just moved out from the hotel. We lost almost USD 600.00 with this hotel and as I explained before, it is the first time that we feel like this. This hotel is very shameful for an ALL hotel. Hope they change management and renew the hotel. You can get much better deals and amenities on many other hotels. Specially for the price. I wish this helps.

Stayed 3 nights in Dec 2024

4/10 Poor

Verified traveler

Feb 6, 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Not as shown in the photos - Disappointing

I booked 2 rooms. The customer service was good however, no help with luggage or even getting a trolley. Room was filthy, hair over the walls in the bathroom, carpet pulling up, wet carpet in 3 areas, leaking fridge, mouldy bathroom, rusted rails, dusty, dirty toilet, no plug, needs a complete renovation. All our products were empty and even after a room clean, no one cleaned or refilled anything. Great air conditioning and views. Bed was good.

Stayed 2 nights in Feb 2025

6/10 Okay

royce

Feb 5, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

Dated..

Stayed 2 nights in Jan 2025

10/10 Excellent

Ann

Traveled with group

Feb 4, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Stayed 2 nights in Feb 2025

6/10 Okay

Phillip

Feb 3, 2025

Disliked: Cleanliness, staff & service, room comfort

Over priced

Over priced. Unhelpful staff. Very ordinary room

Stayed 2 nights in Jan 2025

6/10 Okay

Margy

Feb 3, 2025

Stayed 2 nights in Jan 2025

8/10 Good

Heilani

Jan 30, 2025

Stayed 1 night in Jan 2025

6/10 Okay

Abe J.

Jan 27, 2025

Stayed 2 nights in Jan 2025

10/10 Excellent

Kimberly

Traveled with partner

Jan 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Thermal pools were awesome.

Stayed 1 night in Jan 2025

4/10 Poor

Katy

Traveled with partner

Jan 21, 2025

Liked: Staff & service

Disliked: Cleanliness

Not cheap. Had what looked like a pubis hair a hotel towel. Stain on the pillow cover. Door did not bolt shut. Bed 2/10. No facial tissues provided. Bathroom flooded after shower. The location is good. Paris - the registration lady - was FANTASTIC! Bar/restaurant is nice. Free street parking. Cleanliness sub par. Hotel thermal spa teeming with kids. Would not recommend for adult couple seeking clean hotel.

Stayed 1 night in Jan 2025

6/10 Okay

Lauren

Traveled with family and small children

Jan 21, 2025

Liked: Amenities, property conditions & facilities

Room was in need of some updating and repairs. Breakfast was very expensive and average. Thermal pools were a great addition, connected to an awesome gym. Hotel was just over the road from 'eat street' with heaps of dining options. Fabulous location.

Stayed 1 night in Jan 2025

10/10 Excellent

Eretia

Jan 19, 2025

Liked: Staff & service, property conditions & facilities

Nice hotel

Stayed 2 nights in Jan 2025

10/10 Excellent

Ken W

Jan 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel across from the lake

This is our second time staying at this property and again enjoyed our visit. The rooms are large and clean, close to the lake and Eat Street. Breakfast buffet is very good. Made good use of the pool area with its mineral spa pools. Nice modern hotel in a convenient location.

Stayed 5 nights in Dec 2024

8/10 Good

Nicola

Jan 17, 2025

Liked: Staff & service

Stayed 2 nights in Jan 2025

6/10 Okay

ROBIN

Jan 16, 2025

Liked: Staff & service

Disliked: Cleanliness

Average only. Dusty furniture. Excellent breakfast

Stayed 1 night in Jan 2025

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Novotel Rotorua Lakeside

Choose dates to view prices

Photo gallery for Novotel Rotorua Lakeside

Reviews

Popular amenities

Explore the area

Book today, save on your next hotel stay

Room options

View all photos for Twin Room, 2 Queen Beds, City View

Twin Room, 2 Queen Beds, City View

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

View all photos for Executive Suite

Executive Suite

View all photos for Twin Room, 2 Queen Beds, Lake View

Twin Room, 2 Queen Beds, Lake View

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

View all photos for Royal Suite, 3 Bedrooms

Royal Suite, 3 Bedrooms

About the neighborhood

Rotorua

What's nearby

Getting around

Restaurants

About this property

Novotel Rotorua Lakeside

Awards and affiliations

Languages

Similar properties

Millennium Hotel Rotorua

Millennium Hotel Rotorua

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Fees

Optional extras

You need to know

We should mention

National rating

Property is also known as

Frequently asked questions

Novotel Rotorua Lakeside Reviews

Reviews

Good

7.8/10

8.2/10

7.8/10

7.6/10

7.6/10

Reviews

10/10 Excellent

Dan