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The Promissory Hotel

2.0 star property

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Photo gallery for The Promissory Hotel

Lunch and dinner served
Premium bedding, in-room safe, laptop workspace, blackout drapes
Reception
Premium bedding, in-room safe, laptop workspace, blackout drapes
Premium bedding, in-room safe, laptop workspace, blackout drapes

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available
  • Bar

Explore the area

View in a map
201 S Jefferson St, Roanoke, VA, 24011
  • Place, Center in the Square
    ‪2 min walk‬
  • Place, Taubman Museum of Art
    ‪3 min walk‬
  • Place, Berglund Center
    ‪17 min walk‬
  • Airport, Roanoke, VA (ROA-Roanoke Regional)
    ‪12 min drive‬

Room options

View all photos for Signature Suite, 1 King Bed with Sofa bed

Premium bedding, in-room safe, laptop workspace, blackout drapes

Signature Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)
  • 495 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Living area | Smart TV, MP3 dock, streaming services

Suite, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Signature Suite, 1 King Bed with Sofa bed, Roll-in Shower

Premium bedding, in-room safe, laptop workspace, blackout drapes

Signature Suite, 1 King Bed with Sofa bed, Roll-in Shower

  • 495 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Premier Suite, 2 Bedrooms, Roll-in Shower

A kitchen with a sink, a kettle, wine glasses, and a coffee maker on the counter.

Premier Suite, 2 Bedrooms, Roll-in Shower

  • 603 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Premier Suite, 2 Bedrooms

A kitchen with a sink, a kettle, wine glasses, and a coffee maker on the counter.

Premier Suite, 2 Bedrooms

  • 603 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Premier Suite, Multiple Beds

Premium bedding, in-room safe, laptop workspace, blackout drapes

Premier Suite, Multiple Beds

  • 506 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed

Premium bedding, in-room safe, laptop workspace, blackout drapes

Classic Room, 1 King Bed

10.0 out of 10
Exceptional
(11 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 Queen Bed

Premium bedding, in-room safe, laptop workspace, blackout drapes

Classic Room, 1 Queen Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Loft, 1 Bedroom

Premium bedding, in-room safe, laptop workspace, blackout drapes

Loft, 1 Bedroom

10.0 out of 10
Exceptional
(4 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Large Twin Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Premier Suite, Multiple Beds

Premium bedding, in-room safe, laptop workspace, blackout drapes

Premier Suite, Multiple Beds

  • 603 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Loft, 1 Queen Bed with Sofa bed

Premium bedding, in-room safe, laptop workspace, blackout drapes

Loft, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Signature Suite, 1 Queen Bed

Premium bedding, in-room safe, laptop workspace, blackout drapes

Signature Suite, 1 Queen Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 495 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Roanoke

Located in Downtown Roanoke, The Promissory Hotel is adjacent to Center in the Square and within a 5-minute walk of other popular sights like Taubman Museum of Art. This 27-room hotel has conveniences like a restaurant, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Center in the Square - 2 min walk - 0.1 miles
  • Science Museum of Western Virginia - 2 min walk - 0.1 miles
  • Taubman Museum of Art - 3 min walk - 0.2 miles
  • Virginia Museum of Transportation - 8 min walk - 0.5 miles
  • Berglund Center - 17 min walk - 0.9 miles

Getting around

  • Roanoke Station - 3 min walk
  • Roanoke Regional Airport (ROA) - 16 min drive

Restaurants

  • ‪Olde Salem Brewing Company - ‬3 min walk
  • ‪Three Notch'd Craft Kitchen and Brewery - ‬2 min walk
  • ‪Jack Brown's Beer & Burger Joint - ‬2 min walk
  • ‪Fork In The Market - ‬3 min walk
  • ‪Scrambled - ‬3 min walk

About this property

The Promissory Hotel

A 24-hour gym and free WiFi in public areas are features at The Promissory Hotel. Self parking is available for USD 10.00 per night. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations.
Guests can expect to find free WiFi and Smart TVs with digital channels. Bathrooms offer hair dryers and bathrobes, and beds sport premium bedding. MP3 docks, coffee makers, and free local calls are also standard. Private bathrooms are not ensuite.
Recreational amenities at the hotel include a 24-hour fitness center.

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The Liberty Trust
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  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
9.2 out of 10, Wonderful, 1,318 reviews
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The price is $194
Jul 22 - Jul 23
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • ¡Suerte!

Things to do

  • 24-hour gym
  • Concerts/live shows

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Handrails in stairways (48 inches high)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Detached private bathroom
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • MP3 dock
  • Smart TV with digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Covered self parking fee: USD 10.00 per night (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Frequently asked questions

What can I see within easy reach of The Promissory Hotel?

This hotel is situated in Downtown Roanoke, just steps from Center in the Square and Roanoke Pinball Museum, and within a short walk of Taubman Museum of Art. You'll also find Berglund Center and Valley View Mall within a short drive.

How much does it cost to stay at The Promissory Hotel?

As of Jul 16, 2026, prices found for a 1-night stay for 2 adults at The Promissory Hotel on Jul 26, 2026 start from $177, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at The Promissory Hotel?

Yes, covered parking is offered for USD 10 per night with in/out privileges.

Does The Promissory Hotel include a casino?

No, The Promissory Hotel doesn't have a casino.

Is there an indoor pool at The Promissory Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about The Promissory Hotel?

There are plenty of amenities for couples at this hotel, including a restaurant, a bar/lounge, and concerts/live shows.

Are there hot tubs at The Promissory Hotel?

No, there isn't a spa tub at this hotel.

Does The Promissory Hotel have a restaurant that serves breakfast?

No, The Promissory Hotel doesn't have a restaurant that serves breakfast.

Does The Promissory Hotel allow pets to stay free of charge?

No, pets aren't allowed at The Promissory Hotel.

Are there connecting rooms at The Promissory Hotel?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to The Promissory Hotel?

The closest major airport to The Promissory Hotel is Roanoke Regional Airport (ROA), which is 5.9 mi away (16 minutes by car).

Are there rooms with balconies at The Promissory Hotel?

No, there aren't any guestrooms with balconies at The Promissory Hotel.

The Promissory Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 93 out of 118 reviews
Rating 8 - Good. 20 out of 118 reviews
Rating 6 - Okay. 4 out of 118 reviews
Rating 4 - Poor. 1 out of 118 reviews
Rating 2 - Terrible. 0 out of 118 reviews

10/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place to stay. The staff is friendly and they seem to sincerely ask for suggestions from their guests. I would definitely stay there again.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

David A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay I would be back
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel - very appealing. Great location convenient to many shops and restaurants. Great service from the staff.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel. Excellent location, spacious rooms and extremely clean.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice town
Stayed 1 night in Apr 2026
Verified

8/10 Good

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of restaurants, shops and museums and this newly opened establishment in an old bank is thoughtfully laid out and decorated.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff is helpful
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
The staff were great and the room was beautiful and spacious!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing new boutique hotel w friendly staff.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Carole

Liked: Cleanliness, amenities, property conditions & facilities
The staff was wonderful!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new hotel. Great location central to all things downtown. Our concierge at check in was amazing and the champagne was perfect. We were upgraded to a suite for our stay and it was a beautiful room, lots of room to move around and the bar area really worked for us.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Johnny was kind to give us a tour. We felt honored to be among the first guests, and the room and bed were spacious and comfortable. Highly recommend!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing new property adn what set the place apart was the amazing staff. So welcoming and helpful!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clove this repurposed building. It’s spacious and a bit spartan. Thankful for the upgrade to a two bedroom suite. Great staff with excellent communications. I would definitely stay here again!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Quiet. Close to many places to eat and drink.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Christi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Was under construction when we were there but we didn’t notice it at all. Staff was amazing
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities
Great location. Clean rooms. Friendly staff
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. They are working on signage. Enter on Campbell ave. Parking garage is walkable. Great price! Highly recommend.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Tabatha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great sized suite! Only down wide was there was still construction going on so we could hear that and there were some unfinished areas on our floor.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, amenities
Clean room, staff
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Spotless. Brand new hotel
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing place to stay! This was my sister and I’s last stop after doing a cross country road trip and it couldn’t have been a better place to end this leg of our trip. We had to book a room here last minute due to some really bad weather and Gloria was so incredibly helpful and kind. She even upgraded us to a two bedroom room! The beds were extremely comfortable and the rooms were some of the cleanest I’ve ever seen in a hotel. If I ever end up in Roanoke again I will absolutely stay here again!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and very clean. The staff was very helpful. She even went outside to point to the parking garage since which was close. They had good coffee and local fresh pastries in the lobby. They also blessed us with a room upgrade. I would definitely stay there again. There were lots of good restaurants within walking distance.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities
The staff were extremely accommodating. Cleanest room I’ve had in awhile.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yes i did nto use the Gym but well eqquiped. The hotel is right in the heart of the commercial area, the campbell street.There are plenty of food joints . thai , indian, Cuban, Southern food as well as regular American Diners. walking distance from the Museum as well as the hotel and convention center. 10 min by car from the Roanoke Star and 28 min from the famous McAfee Knob Trail head. A good quality Hotel to stay in
Stayed 1 night in Mar 2026