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The Promissory Hotel

Property class: 2

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Photo gallery for The Promissory Hotel

Lunch and dinner served, Spanish cuisine
Lobby
Classic Room, 1 King Bed | In-room safe, blackout drapes, iron/ironing board, free WiFi
Premier Suite, Multiple Beds | In-room safe, blackout drapes, iron/ironing board, free WiFi
In-room safe, blackout drapes, iron/ironing board, free WiFi

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available
  • Bar

Explore the area

View in a map
201 S Jefferson St, Roanoke, VA, 24011
  • Place, Center in the Square
    ‪2 min walk‬
  • Place, Taubman Museum of Art
    ‪3 min walk‬
  • Place, Virginia Museum of Transportation
    ‪8 min walk‬
  • Airport, Roanoke, VA (ROA-Roanoke Regional)
    ‪12 min drive‬

Room options

View all photos for Signature Suite, 1 King Bed with Sofa bed

In-room safe, blackout drapes, iron/ironing board, free WiFi

Signature Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Suite, 1 King Bed with Sofa bed

In-room safe, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Signature Suite, 1 King Bed with Sofa bed, Roll-in Shower

In-room safe, blackout drapes, iron/ironing board, free WiFi

Signature Suite, 1 King Bed with Sofa bed, Roll-in Shower

  • 500 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Premier Suite, 2 Bedrooms, Roll-in Shower

Floor plan

Premier Suite, 2 Bedrooms, Roll-in Shower

  • 600 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Premier Suite, 2 Bedrooms

Premier Suite, 2 Bedrooms | In-room safe, blackout drapes, iron/ironing board, free WiFi

Premier Suite, 2 Bedrooms

  • 600 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Premier Suite, Multiple Beds

Premier Suite, Multiple Beds | In-room safe, blackout drapes, iron/ironing board, free WiFi

Premier Suite, Multiple Beds

  • 510 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed

In-room safe, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 King Bed

9.8 out of 10
Exceptional
(7 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | In-room safe, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 Queen Bed

8.0 out of 10
Very good
(1 review)
  • 295 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Loft, 1 Bedroom

In-room safe, blackout drapes, iron/ironing board, free WiFi

Loft, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 340 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Large Twin Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Premier Suite, Multiple Beds

Floor plan

Premier Suite, Multiple Beds

  • 600 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Loft, 1 Queen Bed with Sofa bed

Loft, 1 Queen Bed with Sofa bed | In-room safe, blackout drapes, iron/ironing board, free WiFi

Loft, 1 Queen Bed with Sofa bed

  • 340 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Signature Suite, 1 Queen Bed

Signature Suite, 1 Queen Bed | In-room safe, blackout drapes, iron/ironing board, free WiFi

Signature Suite, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Roanoke

Located in Downtown Roanoke, The Promissory Hotel is adjacent to Center in the Square and within a mile (2 km) of other popular sights like Berglund Center. This 27-room hotel has conveniences like a restaurant, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Center in the Square - 2 min walk - 0.1 miles
  • Roanoke Pinball Museum - 2 min walk - 0.1 miles
  • Taubman Museum of Art - 3 min walk - 0.2 miles
  • Virginia Museum of Transportation - 8 min walk - 0.5 miles
  • Berglund Center - 17 min walk - 0.9 miles

Getting around

  • Roanoke Station - 3 min walk
  • Roanoke Regional Airport (ROA) - 16 min drive

Restaurants

  • ‪Olde Salem Brewing Company - ‬3 min walk
  • ‪Three Notch'd Craft Kitchen and Brewery - ‬2 min walk
  • ‪Jack Brown's Beer & Burger Joint - ‬2 min walk
  • ‪Corned Beef & Co - ‬1 min walk
  • ‪City Market Building - ‬2 min walk

About this property

The Promissory Hotel

A 24-hour gym and free WiFi in public areas are features at The Promissory Hotel. Self parking is available for USD 10.00 per night. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations.
Guests can stay connected with free WiFi. Bathrooms offer hair dryers and bathrobes. Free local calls and laptop-compatible safes are other standard amenities. Private bathrooms are not ensuite.
Recreational amenities at the hotel include a 24-hour fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (USD 10 per night; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • ¡Suerte!

Things to do

  • 24-hour gym
  • Concerts/live shows

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Handrails in stairways (48 inches high)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Detached private bathroom
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Covered self parking fee: USD 10.00 per night (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Noise-free rooms can't be guaranteed.

Frequently asked questions

What can I see within easy reach of The Promissory Hotel?

This hotel is situated in Downtown Roanoke, just steps from Center in the Square and Roanoke Pinball Museum, and within a short walk of Taubman Museum of Art. You'll also find Virginia Museum of Transportation and Berglund Center less than a mile away.

How much does it cost to stay at The Promissory Hotel?

As of Apr 28, 2026, prices found for a 1-night stay for 2 adults at The Promissory Hotel on May 24, 2026 start from $191, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at The Promissory Hotel?

Yes, covered parking is offered for USD 10 per night with in/out privileges.

Does The Promissory Hotel include a casino?

No, The Promissory Hotel doesn't have a casino.

Is there an indoor pool at The Promissory Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about The Promissory Hotel?

There are plenty of amenities for couples at this hotel, including a restaurant, a bar/lounge, and concerts/live shows.

Are there hot tubs at The Promissory Hotel?

No, there isn't a spa tub at this hotel.

Does The Promissory Hotel have a restaurant that serves breakfast?

No, The Promissory Hotel doesn't have a restaurant that serves breakfast.

Does The Promissory Hotel allow pets to stay free of charge?

No, pets aren't allowed at The Promissory Hotel.

Are there connecting rooms at The Promissory Hotel?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to The Promissory Hotel?

The closest major airport to The Promissory Hotel is Roanoke Regional Airport (ROA), which is 5.9 mi away (16 minutes by car).

Are there rooms with balconies at The Promissory Hotel?

No, there aren't any guestrooms with balconies at The Promissory Hotel.

The Promissory Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 42 out of 53 reviews
Rating 8 - Good. 8 out of 53 reviews
Rating 6 - Okay. 3 out of 53 reviews
Rating 4 - Poor. 0 out of 53 reviews
Rating 2 - Terrible. 0 out of 53 reviews

10/10

Cleanliness

10/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and rooms were quite sizeable.
Stayed 3 nights in Jan 2026

10/10 Excellent

Zhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room friendly staff
Stayed 1 night in Apr 2026

10/10 Excellent

Andrew, Windber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place to stay. The staff is friendly and they seem to sincerely ask for suggestions from their guests. I would definitely stay there again.
Stayed 1 night in Apr 2026

10/10 Excellent

Keith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clove this repurposed building. It’s spacious and a bit spartan. Thankful for the upgrade to a two bedroom suite. Great staff with excellent communications. I would definitely stay here again!
Stayed 1 night in Apr 2026

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came to stay at the Promissory as a half-way point between Philadelphia and Asheville, where I was headed for the weekend, and I was not disappointed! So incredibly charming, thoughtful, and inviting. I was offered a complimentary upgrade to my room to their gorgeous and spacious Artist's Suite and enjoyed a glass of champagne upon arrival. The staff were all friendly, informative, and professional. I wish I was able to stay longer but promise that if I ever find my way to Roanoke (an adorable town!) I will be staying again, and will certainly tell everyone I know to reserve a room at the Promissory Hotel.
Stayed 1 night in Apr 2026

8/10 Good

Holli

Traveled with group
Outstanding location. Easy walk to restaurants and market. Rooms are very spacious! Front Desk staff was kind and helpful. Hotel may be continually adding amenities. Room did not have full length mirror; bedside lights were only on off from wall switch; motion detectors in the bedroom ceiling were distracting; no microwave yet huge countertops— wonderful space. Refrigerator was retro and good size. Robes are nice. Towels were soft.
Stayed 3 nights in Apr 2026

8/10 Good

Elaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of restaurants, shops and museums and this newly opened establishment in an old bank is thoughtfully laid out and decorated.
Stayed 1 night in Apr 2026

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel - very appealing. Great location convenient to many shops and restaurants. Great service from the staff.
Stayed 2 nights in Apr 2026

10/10 Excellent

Olga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new hotel. Great location central to all things downtown. Our concierge at check in was amazing and the champagne was perfect. We were upgraded to a suite for our stay and it was a beautiful room, lots of room to move around and the bar area really worked for us.
Stayed 1 night in Apr 2026

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing new property adn what set the place apart was the amazing staff. So welcoming and helpful!
Stayed 2 nights in Apr 2026

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Johnny was kind to give us a tour. We felt honored to be among the first guests, and the room and bed were spacious and comfortable. Highly recommend!
Stayed 1 night in Apr 2026

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice town
Stayed 1 night in Apr 2026

10/10 Excellent

Thomas

Stayed 1 night in Mar 2026

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. They are working on signage. Enter on Campbell ave. Parking garage is walkable. Great price! Highly recommend.
Stayed 1 night in Apr 2026

8/10 Good

Tabatha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great sized suite! Only down wide was there was still construction going on so we could hear that and there were some unfinished areas on our floor.
Stayed 2 nights in Mar 2026

10/10 Excellent

Christi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Was under construction when we were there but we didn’t notice it at all. Staff was amazing
Stayed 1 night in Mar 2026

10/10 Excellent

Ashish, marlton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yes i did nto use the Gym but well eqquiped. The hotel is right in the heart of the commercial area, the campbell street.There are plenty of food joints . thai , indian, Cuban, Southern food as well as regular American Diners. walking distance from the Museum as well as the hotel and convention center. 10 min by car from the Roanoke Star and 28 min from the famous McAfee Knob Trail head. A good quality Hotel to stay in
Stayed 1 night in Mar 2026

10/10 Excellent

Scott, Scottsdale

Stayed 2 nights in Mar 2026

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel. Excellent location, spacious rooms and extremely clean.
Stayed 1 night in Mar 2026

10/10 Excellent

Lee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Quiet. Close to many places to eat and drink.
Stayed 1 night in Mar 2026

6/10 Okay

Thomas

Stayed 1 night in Mar 2026

6/10 Okay

Jonathan

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We visited shortly after the "Grand Opening," but the property felt incomplete. Our room had unpainted drywall on the ceiling and unfinished wood trim. Functional details were also missing: there were no outlets near the desk for a laptop or the provided lamp, no in-room coffee machine, and no wine opener available at the room bar or front desk. The check-in process was frustrating. Despite a 9:00 PM door-lock policy, no one was watching for our arrival as promised. We had to call the front desk while parked out front, which led to a confusing encounter with a local police officer regarding our car. Be aware that you must self-park in a downtown garage, and there is no luggage assistance. Furthermore, the staff mistakenly told me my card was declined for the deposit, only to realize they were trying to run an internal Expedia virtual card instead of mine. On the positive side, the location is perfect for walking to everything downtown. Once you look past the construction issues, the design and finishes are high-quality. The property has immense potential, but the management needs to iron out these significant operational and finishing hurdles.
Stayed 2 nights in Mar 2026

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded every expectation I had. First of all, the property itself is beautiful. We enjoyed learning about the history of the property and how they kept certain architectural aspects of the bank. Our room was stunning, with elegant design choices and vaulted ceilings. It is right in the heart of downtown Roanoke, which put us within walking distance from plenty of restaurants and local shops, and a 20 minute drive from the mountains. All of that being said, what sets this hotel apart from other luxury hotels is the hospitality. The staff went above and beyond from the moment we checked in to the moment we left, making sure we felt welcomed and cared for. Thank you to Deja and Johnie for taking such good care of us during our stay. I can't recommended this hotel enough and we can't wait to return.
Stayed 2 nights in Mar 2026

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and very clean. The staff was very helpful. She even went outside to point to the parking garage since which was close. They had good coffee and local fresh pastries in the lobby. They also blessed us with a room upgrade. I would definitely stay there again. There were lots of good restaurants within walking distance.
Stayed 1 night in Mar 2026

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2026