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Hyatt Place Roanoke Airport/Valley View Mall

3.0 out of 5.0

Recent guest reviews

The bathroom was extremely small and can only accomodate one person at a time. My knees got banged several times when my 9 year old opened the door and i was standing by the tub. We kept hearing a swooshing sound throughout the night which made it impossible to sleep. I reported it to the front desk and they said they would look into it but didn't offer any type of compensation to us at all.

Lo único inconveniente es que la housekeeper golpea la puerta de la habitación muy temprano , antes de la hora del checkout. Resultó molesto. La piscina fría a hora de la mañana resultó impráctica! El desayuno se veía lleno de alimentos deliciosos. Difícil encontrar algunos alimentos saludables: diabetes, hipertensión ..., Lo demás

This hotel had a wonderful variety of breakfast items. The room was comfortable but had a few issues during this visit. Unfortunately the maid came to the room to clean up but I asked her to come back because we would leave shortly. We left 15 minutes later and when I came back from our family's Thanksgiving dinner, the room was untouched. Secondly when we went to check out of the hotel the clerk stayed on the phone while checking us out and being very rude. Also when we checked in, we were charged twice for the room because the computer was locking up so she ran it through twice stating that we wouldn't get charged twice. Management never gave us an apology for the room that wasn't clean after being towed nor did they try to help us get that refund situated because we had to contact our bank I will not be returning here

Good location. Close to restaurants and shopping. Friendly staff and full breakfast.

I was having surgery on Roanoke. Hyatt Place is where we have stayed getting ready for this. After being released from the hospital, I want ready for a three hour drive home. We stayed once again at the Hyatt Place. Beautiful rooms, good food, and great rooms.

Met our needs for this particular trip since we had to be very near the airport. Staff responsive to our needs

The hotel had an overall unclean feeling and did not have a great smell upon entering the main lobby. There was a lot of construction going on and although I understand that renovations do occur, I think the hotel could have done a lot more to clean up. There was construction debris in the elevators, all over the carpet on our floor (even far from where the construction was occurring), the construction staff looked disheveled and were quite scary to my children. The pool area did not feel clean as well. This hotel was a lot higher priced than the brand new hotel I stayed in just the night before. I was expecting a lot better quality, cleanliness and higher standards from a Hyatt that had a decent star rating.

We stayed here the night before we left for Dominican. The room was very clean and the bed was very comfy! Would stay again!

We loved this hotel and will definitely stay again.

We thoroughly enjoyed our stay. The room was very comfortable and the staff constantly took time to greet us each and every time. Then there's the location....the location is near everything. Next time we come down to the area we will definitely get our shopping on!!

I only stayed one night, but based on this one-night stay I would recommend it. The room was clean and the staff friendly and helpful. There is free breakfast and wifi as well as other amenities that I did not get to use. The hotel itself is situated near a mall, so there are good lunch and dinner options nearby. The only minor complaint I has was the outdated shower.

Nice hotel near mall and lots of places to dine. Friendly hotel staff.

Very nice room staff was very nice, was disappointed we had to be at the airport at 6:30 and the shuttle didn't start that early so we had to take a taxi . On of the reasons we stayed there was because we could take a shuttle to airport .

The staff was very friendly and helpful. This hotel was very close to everything we needed. Will stay again!

Our favorite thing about the hotel is the pool. There was plenty of seating and the pool was never too crowded. My husband liked the suite where he could stretch out on the sofa in the sitting area and watch the big television. We also went down to the bar. It's nice that we didn't have to go out to get a drink or have an appetizer. There was a nice selection of beers and I had a margarita. The appetizers were huge - more than we expected. The only con would have to be price and the cancellation policy. The hotel is a little on the costly side and if you book the best rate, there is no cancellation policy. That deterred us from booking through Hyatt.

Staff was very polite and customer oriented. Rooms were spacious especially sitting area. Great place for groups to gather

Nice place and the amenities were fine. The room was very modern and up to date.Very clean and the staff were very friendly.

Overall it was a nice hotel. However the carpet was dirty with what appeared to be cigarette burns and general dirt. The fact that there were no vending machines on the floors was a bit inconvienent.

All great! Everything you want in a good hotel. Trying to find some improvement, I would say that they could have had coffee out all the time. It was only in the mornings. You could purchase it after that.

We got this hotel on sale for $85 which was an excellent deal. The room was very clean. The staff were very helpful. It was New Year's Eve and they made sure to put us at the top floor at the end of the hall to avoid rowdy neighbors. Only downsides were the bathroom was a bit small, and the bed was a bit firm for my taste.

5040 Valley View Blvd North Roanoke VA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within a leisurely stroll of Valley View Mall, Hyatt Place Roanoke Airport/Valley View Mall is within a 10-minute drive of Harrison Museum of African-American Culture. This 126-room, 3-star hotel has free breakfast, an indoor pool, and free in-room WiFi. Near the airport, it's also near Virginia Museum of Transportation and Science Museum of Western Virginia.


Dining

Start your day off right with a free buffet breakfast offered each morning. This hotel is home to a restaurant and a bar/lounge. You can sip a beverage at the coffee shop/café.


Rooms

All 126 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and 42-inch flat-screen TVs with pay movies. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Sofa beds, refrigerators, and coffee makers are other standard amenities.


Property features

Guests of Hyatt Place Roanoke Airport/Valley View Mall have access to an indoor pool, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle during limited hours. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 2 meeting rooms, conference space, and express check-in.

Room options

Double Room

Full 2 | Sleeps 6

Room, 2 Double Beds (High Floor)

Full 2 | Sleeps 6

Room, 1 King Bed (High Floor)

King 1 | Sleeps 4

Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 4

Guest reviews for Hyatt Place Roanoke Airport/Valley View Mall

Everyone (5) Business (12) Couples (25) Family (19) Other (3) Friends (2)
3

size

Everyone

The bathroom was extremely small and can only accomodate one person at a time. My knees got banged several times when my 9 year old opened the door and i was standing by the tub. We kept hearing a swooshing sound throughout the night which made it impossible to sleep. I reported it to the front desk and they said they would look into it but didn't offer any type of compensation to us at all.

By , from New York on Apr 12, 2017

3

nice hotel but rude employees

Everyone

This hotel had a wonderful variety of breakfast items. The room was comfortable but had a few issues during this visit. Unfortunately the maid came to the room to clean up but I asked her to come back because we would leave shortly. We left 15 minutes later and when I came back from our family's Thanksgiving dinner, the room was untouched. Secondly when we went to check out of the hotel the clerk stayed on the phone while checking us out and being very rude. Also when we checked in, we were charged twice for the room because the computer was locking up so she ran it through twice stating that we wouldn't get charged twice. Management never gave us an apology for the room that wasn't clean after being towed nor did they try to help us get that refund situated because we had to contact our bank I will not be returning here

By , from GA on Nov 29, 2016

5

comfortable. close to restaurants and shopping.

Everyone

Good location. Close to restaurants and shopping. Friendly staff and full breakfast.

By , from Charlotte, NC on May 29, 2016

5

last supper

Everyone

I was having surgery on Roanoke. Hyatt Place is where we have stayed getting ready for this. After being released from the hospital, I want ready for a three hour drive home. We stayed once again at the Hyatt Place. Beautiful rooms, good food, and great rooms.

By , from Virginia on Mar 8, 2016

5

business trip

BusinessTravelers

Met our needs for this particular trip since we had to be very near the airport. Staff responsive to our needs

By on Nov 11, 2015

2

this was not a great hotel experience

BusinessTravelers

The hotel had an overall unclean feeling and did not have a great smell upon entering the main lobby. There was a lot of construction going on and although I understand that renovations do occur, I think the hotel could have done a lot more to clean up. There was construction debris in the elevators, all over the carpet on our floor (even far from where the construction was occurring), the construction staff looked disheveled and were quite scary to my children. The pool area did not feel clean as well. This hotel was a lot higher priced than the brand new hotel I stayed in just the night before. I was expecting a lot better quality, cleanliness and higher standards from a Hyatt that had a decent star rating.

By on Feb 28, 2015

5

beautiful and comfortable

BusinessTravelers

We stayed here the night before we left for Dominican. The room was very clean and the bed was very comfy! Would stay again!

By on Jan 5, 2015

5

ewomen conf

Families

We loved this hotel and will definitely stay again.

By on Sep 30, 2014

5

more than i expected

Families

We thoroughly enjoyed our stay. The room was very comfortable and the staff constantly took time to greet us each and every time. Then there's the location....the location is near everything. Next time we come down to the area we will definitely get our shopping on!!

By on Aug 24, 2014

4

excellent choice

Singles

I only stayed one night, but based on this one-night stay I would recommend it. The room was clean and the staff friendly and helpful. There is free breakfast and wifi as well as other amenities that I did not get to use. The hotel itself is situated near a mall, so there are good lunch and dinner options nearby. The only minor complaint I has was the outdated shower.

By on Jul 21, 2014