See all properties

Hyatt House Richmond / Short Pump

Property class: 3

Choose dates to view prices

Photo gallery for Hyatt House Richmond / Short Pump

A modern hotel lobby with a dining area, sofas, and a kitchen in the background.
A couple sitting on a couch with a framed cityscape artwork above them, a lamp on a side table, and a bowl of popcorn.
A gym with exercise equipment, a treadmill, and a person performing a yoga pose.
A long dining table set with white tablecloths, plates, glasses, and black napkins.
A hotel room with a bed, a bedside lamp, a telephone, and a dress on the wall.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
11800 W Broad Street, Richmond, VA, 23233
  • Place, Short Pump Town Center
    ‪1 min walk‬
  • Place, Short Pump Village
    ‪12 min walk‬
  • Place, Greater Richmond Convention Center
    ‪26 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪41 min drive‬

Room options

View all photos for Accessible King Studio Bathtub

A neatly made bed with a dark headboard, two bedside lamps, and a wooden nightstand with a phone.

Accessible King Studio Bathtub

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

A hotel room with a large bed, a nightstand, a lamp, a framed picture on the wall, and a view of the bathroom.

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Deluxe Suite, 1 Bedroom, Kitchen

A hotel room with a bed, a nightstand with a lamp, a painting of a landscape, a bathroom with a shower, and a mirror.

Deluxe Suite, 1 Bedroom, Kitchen

8.2 out of 10
Very good
(28 reviews)
  • City view
  • 529 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

A compact kitchen with a refrigerator, microwave, coffee maker, and dishwasher.

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

9.0 out of 10
Wonderful
(96 reviews)
  • City view
  • 416 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, and a window.

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(24 reviews)
  • City view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Executive Suite, Corner

A hotel room with a large bed, a flat-screen TV, a dresser, and two bedside lamps.

Executive Suite, Corner

  • City view
  • 680 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

A neatly made bed with a headboard, two bedside tables with lamps, and a large window with blinds.

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

9.8 out of 10
Exceptional
(15 reviews)
  • City view
  • 416 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for One-Bedroom King Room

A hotel room with a large bed, two bedside tables with lamps, a window with a view, and a dark-colored headboard.

One-Bedroom King Room

  • Sleeps 4
  • 1 King Bed
  • Free wired internet

Suite, 1 King Bed with Sofa bed, Corner (Fitness)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

Suite, 1 King Bed with Sofa bed, Corner (Hollywood)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

You may also like

Ad
A spacious atrium with a high glass ceiling, multiple levels, and a central open area with seating and tables.

Omni Richmond Hotel

Downtown Richmond
  • Pool
  • Pet friendly
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 1,560 reviews
$189 nightly
The price is $220
Oct 11 - Oct 12
Total with taxes and fees
Omni Richmond Hotel

About the neighborhood

Richmond

Located in Short Pump, Hyatt House Richmond / Short Pump is adjacent to Short Pump Town Center and within a few miles (5 km) of Sheltering Arms Institute. This 134-room, 3-star hotel welcomes guests with conveniences like a 24-hour gym, free in-room WiFi, and free self parking. It's centrally located in Richmond, connected to a shopping center,8.6 mi (13.8 km) from University of Richmond, and also 12.8 mi (20.6 km) from Virginia Commonwealth University.

What's nearby

  • Short Pump Town Center - 1 min walk - 0.0 miles
  • Short Pump Village - 12 min walk - 0.7 miles
  • University of Richmond - 19 min drive - 10.0 miles
  • Virginia Commonwealth University - 24 min drive - 15.1 miles
  • Greater Richmond Convention Center - 26 min drive - 16.6 miles

Getting around

  • Richmond Staples Mill Road Station - 19 min drive
  • Richmond Intl. Airport (RIC) - 30 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬5 min walk
  • ‪Chick-fil-A - ‬15 min walk
  • ‪Cook Out - ‬13 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Casa Del Barco - ‬7 min walk

About this property

Hyatt House Richmond / Short Pump

Hyatt House Richmond / Short Pump offers a 24-hour gym, a rooftop terrace, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include microwaves, coffee makers, and safes.
Recreational amenities at the hotel include a 24-hour fitness center.

Similar properties

An outdoor seating area with a fire pit, yellow chairs, and colorful striped sofas.
Home2 Suites by Hilton Richmond Short Pump
Short Pump
  • Pool
  • Breakfast included
  • Pet friendly
  • Air conditioning
9.2 out of 10, Wonderful, 739 reviews
$149 nightly
The price is $173
Nov 1 - Nov 2
Total with taxes and fees
Home2 Suites by Hilton Richmond Short Pump

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,755 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in room
  • Lever door handles
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 18 years old or younger stays free when using existing bedding

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, and a smoke detector.
  • Guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Frequently asked questions

Are free cancellation options available at Hyatt House Richmond / Short Pump?

Hyatt House Richmond / Short Pump offers free cancellation on select room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hyatt House Richmond / Short Pump?

As of Oct 4, 2026, prices found for a 1-night stay for 2 adults at Hyatt House Richmond / Short Pump on Oct 11, 2026 start from $148, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Hyatt House Richmond / Short Pump?

This hotel is situated in Short Pump, just steps from Short Pump Town Center. You'll also find Elk's Lodge and Bowl America Short Pump within a short drive.

Does Hyatt House Richmond / Short Pump have a casino on the premises?

No, Hyatt House Richmond / Short Pump doesn't have a casino.

Will I find an indoor pool at Hyatt House Richmond / Short Pump?

No, there is no indoor pool at this hotel.

Does Hyatt House Richmond / Short Pump have a restaurant that serves breakfast?

Yes, Hyatt House Richmond / Short Pump serves free buffet breakfast at H Bar on weekday mornings.

Will Hyatt House Richmond / Short Pump allow pets to stay free of charge?

No, pets aren't allowed at Hyatt House Richmond / Short Pump.

How close is the airport from Hyatt House Richmond / Short Pump?

The closest major airport to Hyatt House Richmond / Short Pump is Richmond Intl. Airport (RIC), which is 21.7 mi away (30 minutes by car).

Hyatt House Richmond / Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 672 out of 1004 reviews
Rating 8 - Good. 181 out of 1004 reviews
Rating 6 - Okay. 67 out of 1004 reviews
Rating 4 - Poor. 43 out of 1004 reviews
Rating 2 - Terrible. 41 out of 1004 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always my stay was amazing! Staff very friendly ( front desk and bar especially) and helpful.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were fresh and clean, staff was very helpful and the atmosphere was great!
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Wonderful staff. Location amazing.
Stayed 14 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome like always , one of my favorite places
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The short pump location is excellent. Much to do there, and the hotel meets and exceeds expectations.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, nice, clean facility. Breakfast buffet was good with lots of options. Within walking distance to several nice restaurants.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is always very clean and comfortable, a nice place to stay that requires no thought, I always lol forward to a nice stay
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean room. Beds were a bit soft but overall good stay.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very helpful. Nice accommodations .
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location Amenities onsite and nearby are anything and everything needed Service in the entire area was top notch
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good customer service
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great! Everyone was friendly! We enjoyed our breakfast as well!
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, and the breakfast was wonderful. Staff was very friendly and helpful. It is right next to lots of shopping and restaurants, which was also great.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk agent was wonderful and very friendly , I did not notice his name though. I will definitely stay here again when im in town
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around experience
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet suite. Room has a cool design to it. Desk is a bit small.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I consider it essential to enhance the variety of the breakfast offerings and to further expand the culinary options available throughout the day.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome room with view, nice renovated gym, good breakfast spread! Plenty to do around mall area!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family & I stayed at the Hyatt House for a volleyball tournament. The location was perfect- several eateries, a upscale shopping center and grocery stories right next door. The free buffet breakfast was full or options and yummy. The only complaint was one elevator was down which was a bummer.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing everything was great but the tv remote didn't work
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful, staff...welcoming and an "warm" atmosphere. Greeted by Steve at the front desk who was attentive and gave great details at check on. Leaving no room for questions. A lovely place to stay.
Stayed 2 nights in Apr 2026