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Hyatt House Richmond / Short Pump

3.0 star property
Hotel connected to a shopping center in Richmond with free breakfast

Choose dates to view prices

Photo gallery for Hyatt House Richmond / Short Pump

Exterior
1 bedroom, premium bedding, in-room safe, desk
Free daily buffet breakfast
Deluxe Suite, 1 Bedroom, Kitchen | 1 bedroom, premium bedding, in-room safe, desk
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Laundry
  • Housekeeping
  • Gym
  • Free WiFi

Explore the area

View in a map
11800 W Broad Street, Richmond, VA, 23233
  • Place, Short Pump Town Center
    ‪2 min walk‬
  • Place, Sheltering Arms Institute
    ‪4 min drive‬
  • Place, University of Richmond
    ‪13 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪27 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Suite, 1 Bedroom, Kitchen

8.0 out of 10
Very good
(23 reviews)
  • 529 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette | 1 bedroom, premium bedding, in-room safe, desk

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

8.8 out of 10
Excellent
(73 reviews)
  • 416 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(18 reviews)
  • 398 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed

  • 680 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Bathtub, Corner

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed, Bathtub, Corner

8.0 out of 10
Very good
(1 review)
  • 680 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible) | 1 bedroom, premium bedding, in-room safe, desk

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

10.0 out of 10
Exceptional
(13 reviews)
  • 416 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Richmond

Located in Short Pump, Hyatt House Richmond / Short Pump is adjacent to Short Pump Town Center and within a few miles (5 km) of Sheltering Arms Institute. This 134-room, 3-star hotel welcomes guests with conveniences like a 24-hour gym, free in-room WiFi, and free self parking. It's centrally located in Richmond, connected to a shopping center,8.6 mi (13.8 km) from University of Richmond, and also 12.8 mi (20.6 km) from Virginia Commonwealth University.

What's nearby

  • Short Pump Town Center - 2 min walk - 0.1 miles
  • Elk's Lodge - 4 min drive - 3.0 miles
  • Sheltering Arms Institute - 4 min drive - 3.1 miles
  • University of Richmond - 13 min drive - 9.1 miles
  • Lewis Ginter Botanical Garden - 14 min drive - 11.3 miles

Getting around

  • Richmond Staples Mill Road Station - 19 min drive
  • Richmond Intl. Airport (RIC) - 30 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬5 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Capital One Café - ‬2 min walk
  • ‪Cooper's Hawk Winery & Restaurant - ‬6 min walk
  • ‪Maggiano's - ‬8 min walk

About this property

Hyatt House Richmond / Short Pump

Hotel connected to a shopping center in Richmond with free breakfast
Hyatt House Richmond / Short Pump offers a 24-hour gym, a rooftop terrace, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include MP3 docks, microwaves, and coffee makers.
Recreational amenities at the hotel include a 24-hour fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,755 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in room
  • Lever door handles
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 18 years old or younger stays free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector and a smoke detector.
  • Guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Frequently asked questions

Are free cancellation options available at Hyatt House Richmond / Short Pump?

Hyatt House Richmond / Short Pump offers free cancellation on select room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hyatt House Richmond / Short Pump?

As of Nov 12, 2025, prices found for a 1-night stay for 2 adults at Hyatt House Richmond / Short Pump on Dec 7, 2025 start from $122.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Hyatt House Richmond / Short Pump?

This hotel is situated in Short Pump, just steps from Short Pump Town Center. Elk's Lodge is also within a driving distance of 5 mi.

Is there parking available at Hyatt House Richmond / Short Pump?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Hyatt House Richmond / Short Pump have a casino on the premises?

No, Hyatt House Richmond / Short Pump doesn't have a casino.

Will I find an indoor pool at Hyatt House Richmond / Short Pump?

No, there is no indoor pool at this hotel.

Is Hyatt House Richmond / Short Pump good for couples?

Couples staying at this hotel will appreciate amenities like premium bedding and free Internet access as well as a bar.

Does Hyatt House Richmond / Short Pump have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hyatt House Richmond / Short Pump have a restaurant that serves breakfast?

Yes, Hyatt House Richmond / Short Pump serves free buffet breakfast at H Bar on weekday mornings.

Will Hyatt House Richmond / Short Pump allow pets to stay free of charge?

No, pets aren't allowed at Hyatt House Richmond / Short Pump.

Are there connecting rooms at Hyatt House Richmond / Short Pump?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Hyatt House Richmond / Short Pump?

The closest major airport to Hyatt House Richmond / Short Pump is Richmond Intl. Airport (RIC), which is 21.7 mi away (30 minutes by car).

Can I book a room with a balcony at Hyatt House Richmond / Short Pump?

No, at Hyatt House Richmond / Short Pump, there aren't any guestrooms that list a balcony.

Hyatt House Richmond / Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 648 out of 1000 reviews
Rating 8 - Good. 199 out of 1000 reviews
Rating 6 - Okay. 78 out of 1000 reviews
Rating 4 - Poor. 42 out of 1000 reviews
Rating 2 - Terrible. 33 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kenya

Business traveler, Traveled with family
Liked: Staff & service
.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Was exactly what we were looking for!
Stayed 1 night in Aug 2025

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 2 nights in Aug 2025

2/10 Terrible

Brian

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bedbug infestation

Stay away this hotel is infected with bedbugs
Stayed 1 night in Aug 2025

10/10 Excellent

Naoko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and nice location. Breakfast is wonderful!
Stayed 1 night in Jul 2025

8/10 Good

Tara

Stayed 1 night in Jul 2025

8/10 Good

LaShonda

Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The front desk staff was not polite nor helpful. The beds were very old, and uncomfortable. The pillows were soooo bad. Nice room and layout but wouldnt stay again du to comfort level.
Stayed 1 night in Aug 2025

6/10 Okay

Wendy, Merritt Island

Stayed 5 nights in Jul 2025

8/10 Good

Kayla

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best at Short Pump

Our room/floor was very quiet, clean and well appointed. Desk staff are very attentive and friendly. The breakfast is the best of any hotel we’ve stayed at and the set up is superb. We live in the blue ridge mountains and come to Richmond a couple times a year. This is our favorite spot and really feel comfortable at this hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Room comfort

Update needed

Staff was wonderful. Sink was broken but they fixed it. Bathroom was dirty but they re-cleaned it. Mattresses were horrible and need to be replaced.
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveler

Liked: Staff & service

Not worth the price

The bed sheets were stained, hallways warm, furniture dusty, and tv doesn’t work due to satellite reception.
Stayed 1 night in Jul 2025

10/10 Excellent

Jared

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Antonio

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Wendy, Merritt Island

Stayed 5 nights in Jul 2025

10/10 Excellent

Jefferson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfying
Stayed 1 night in Jul 2025

2/10 Terrible

Yelinette

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
This was not our first time staying at this hotel because we love it being right in Short Pump town center mall very convenient if you have a little children, lots of things to do. But this day was not as pleasant as our other stays unfortunately… When we walked in the room, it was 88° and having MS our bodies do not handle heat like that very well. The room was extremely small, I think one of the smallest rooms we’ve ever had. The heat took forever to drop. I think the lowest it dropped to was 76. There were a lot of basketball tournaments that weekend, so I understand the busyness of everything so we kinda look past it. But I don’t think we will be staying again anytime soon. We will have to take a little break.
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Benjamin

Stayed 1 night in Jul 2025

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the heart of Short Pump Town Center. You can't get a better location than this. The hotel has been reinvented.
Stayed 1 night in Jun 2025

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