Lodging near Slocum's River Reserve

"This was our first stay at the Pell and we loved it! The sitting areas are lovely, staff was very nice and accommodating, rooms were clean and spacious. The beds and pillows were comfortable. We were there during a very cold spell, and while our room was quite warm and cozy, the bathroom was very cold and didn't seem to have any heat. Bathrooms are large, though. Very modern and nice. Restaurants staff was also very friendly when we had drinks one evening. They also had a nice little jazz band playing on Friday night. Lastly, we loved the location as it was very convenient and close to Newport. We will definitely stay here again. "

"Great staff. We stay there quite often. "

"On January 11, I left a 2 star constructive review of issues I encountered in the previous 2 stays at this property. This follows numerous stays here and an earlier positive review. My constructive review was answered by management with the phrases “ Thank you for taking the time to share such detailed feedback. We truly appreciate your loyalty over the past few years and are glad to hear you've consistently valued our location, cleanliness, and laundry facilities. However, we're sincerely sorry to learn about the issues you experienced during your stay” And “We appreciate you bringing these issues to our attention and hope you'll consider giving us another opportunity to provide the reliable, comfortable experience you've come to expect from us. I tried to check in on February 3rd, was denied when I was told that I was on the do not rent list. When I asked why, they couldn’t tell why. My attempt the next day, after 10 AM took three calls and 11 hit zero to reach operator attempts before the phone was picked up by Neil the GM When I asked why I was on the do not rent list. It took him a while to respond because of as he put it there are many on the do not rent list, however, his reason for putting me on that list was because of my constructive review. He couldn’t refute any of the issues I raised, however, he said that negative reviews hurt business and that’s why I am on the list. He further had the audacity to hang up on me in bed sentence so the call was professional."