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Hotel Del Portal, Puebla

3.5 star property
Colonial hotel with a 24-hour front desk and a restaurant

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Photo gallery for Hotel Del Portal, Puebla

Front of property - evening/night
Standard With View | Premium bedding, in-room safe, desk, soundproofing
Lobby sitting area
Premium bedding, in-room safe, desk, soundproofing
Lunch and dinner served, Mexican cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Parking available
  • Business services
  • Bar
  • Laundry

Explore the area

View in a map
Juan de Palafox y Mendoza 205, Colonia Centro, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪2 min walk‬
  • Place, Puebla Cathedral
    ‪3 min walk‬
  • Place, Puebla Convention Center
    ‪7 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪49 min drive‬

Room options

Standard Room

  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed

Standard Room

  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Premium bedding, in-room safe, desk, soundproofing

Superior Double Room

10.0 out of 10
Exceptional
(1 review)
  • 132 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Premium bedding, in-room safe, desk, soundproofing

Standard Twin Room

  • 132 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room

Premium bedding, in-room safe, desk, soundproofing

Standard Triple Room

  • 132 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Room, 2 Double Beds, Balcony

Premium bedding, in-room safe, desk, soundproofing

Superior Room, 2 Double Beds, Balcony

7.6 out of 10
Good
(9 reviews)
  • 132 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds

Shower, free toiletries, hair dryer, towels

Family Room, Multiple Beds

  • 132 sq ft
  • Sleeps 5
  • 3 Double Beds

View all photos for Family Room

Premium bedding, in-room safe, desk, soundproofing

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 132 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Twin Bed

Standard Twin Room

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior

Premium bedding, in-room safe, desk, soundproofing

Superior

8.0 out of 10
Very good
(3 reviews)
  • 110 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard

Premium bedding, in-room safe, desk, soundproofing

Standard

8.6 out of 10
Excellent
(8 reviews)
  • 110 sq ft
  • Sleeps 2
  • 1 Double Bed

Standard Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 215 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed OR 2 Queen Beds

Superior Double Room, Balcony

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Puebla

Located in Puebla Historic Center, Hotel Del Portal, Puebla is next to Zócalo de Puebla and Iglesia de la Compañía. This 90-room, 3.5-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.1 miles
  • El Parian Market - 3 min walk - 0.2 miles
  • Puebla Cathedral - 3 min walk - 0.2 miles
  • Los Sapos Bazaar - 3 min walk - 0.2 miles
  • Puebla Convention Center - 7 min walk - 0.4 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 9 min drive
  • Puebla Intl. Airport (PBC) - 40 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪The Italian Coffee Company - ‬1 min walk
  • ‪La Porfiriana - ‬1 min walk
  • ‪Vittorio's - ‬1 min walk
  • ‪Burger King - ‬1 min walk

About this property

Hotel Del Portal, Puebla

Colonial hotel with a 24-hour front desk and a restaurant
Hotel Del Portal, Puebla features free WiFi in public areas, meeting rooms, and a business center. Front-desk staff can answer questions 24/7, and assist with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include a meeting room, a computer station, and a terrace.
32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries. Other amenities include free local calls, fans, and laptop-compatible safes.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (MXN 120 per night)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • LA NOGADA

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1700
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: MXN 120 per night (656 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • There is limited hot water on site.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel del Portal
Hotel del Portal Puebla

Frequently asked questions

What is there to do within easy reach of Hotel Del Portal, Puebla?

This hotel is situated in Puebla Historic Center, just steps from Zócalo de Puebla and Poblano de Arte Virreinal Museum, and within a short walk of Los Sapos Bazaar. You'll also find Zona Histórica de los Fuertes and Palafoxiana Library less than a mile away.

Will I be able to park at Hotel Del Portal, Puebla?

No, this hotel doesn't offer parking.

Is there a spa at Hotel Del Portal, Puebla?

Spa services at the hotel include couples treatments.

Does Hotel Del Portal, Puebla feature a casino on the premises?

No, Hotel Del Portal, Puebla doesn't have a casino.

Will I find an indoor pool at Hotel Del Portal, Puebla?

No, there is no indoor pool at this hotel.

Is Hotel Del Portal, Puebla good for couples?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a bar and a restaurant.

Are there hot tubs at Hotel Del Portal, Puebla?

No, there isn't a spa tub at this hotel.

Does Hotel Del Portal, Puebla have a restaurant with a breakfast menu?

No, Hotel Del Portal, Puebla doesn't have a restaurant that serves breakfast.

Will Hotel Del Portal, Puebla allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Del Portal, Puebla.

Are there connecting rooms at Hotel Del Portal, Puebla?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Hotel Del Portal, Puebla?

The closest major airport to Hotel Del Portal, Puebla is Puebla Intl. Airport (PBC), which is 22.4 mi away (40 minutes by car).

Can I book a room with a balcony at Hotel Del Portal, Puebla?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy city or courtyard views.

Hotel Del Portal, Puebla Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 425 out of 1008 reviews
Rating 8 - Good. 312 out of 1008 reviews
Rating 6 - Okay. 139 out of 1008 reviews
Rating 4 - Poor. 69 out of 1008 reviews
Rating 2 - Terrible. 63 out of 1008 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Oct 2025

8/10 Good

Olga

Stayed 2 nights in Oct 2025

6/10 Okay

Silvia

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Not worth the stay

The place has no parking & there will be additional fee for it. $120 mx pesos. The rooms are small. Beds with concrete base. No ice on premises. No a/c. Towels and sheets are tearing apart. Good deal on hotels.com but you cannot upgrade snd and if you want to extend your stay you will have to check out ( leave the room with all your belongings) and wait for another room to be assigned. Good things: good location, luggage storage free of charge, elevator and bell service are nice.
Stayed 1 night in Sep 2025

8/10 Good

Danoska

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic, an exemption that there were only 2 towels and we were 3 people.
Stayed 2 nights in Sep 2025

4/10 Poor

Arpit, fremont

Traveled with family
Disliked: Amenities
Very bad and unprofessional staff. They told us that our Expedia booking was only for one room (it was for two rooms and paid). They even asked us to contact Expedia to figure out instead of checking themselves. Why should we call Expedia when we already paid and Expedia showing confirmation on their website? (this confirmation comes after hotel confirms to Expedia). Really not worth your time and energy. They were blunt and disrespectful and rude. After 30 minutes of searching and we not giving up, they found the booking but never apologized that they were at mistake. Really unprofessional behavior.
Stayed 1 night in Jun 2025

10/10 Excellent

JULIO CESAR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estaba cerca de la úbicacion del hotel
Stayed 7 nights in May 2025

10/10 Excellent

Elisa

Stayed 2 nights in Jun 2025

4/10 Poor

Alejandro

Traveled with family
Liked: Cleanliness
Two nights there was no hot water. The rooms without view are very small and have no ventilation. The housekeeping staff were very friendly, but not the front desk staff.
Stayed 4 nights in May 2025

6/10 Okay

Patricio

Traveled with family
Liked: Cleanliness, staff & service
Nice &clean the only thing no AC
Stayed 5 nights in May 2025

8/10 Good

isaura, El Paso T

Liked: Cleanliness, amenities
Stayed 3 nights in May 2025

2/10 Terrible

Diana

Disliked: Cleanliness, amenities, property conditions & facilities
Stay away from this place. They did not return my passport.
Stayed 1 night in May 2025

10/10 Excellent

Graciela

Liked: Amenities, property conditions & facilities
Me gustó mucho porque estaba todo sercas y el personal del hotel muy amable
Stayed 2 nights in Feb 2025

6/10 Okay

Dr.Victor, Tepic

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately the room we had was poorly ventilated. There was a fan that did not help. There was a small window that opened to a closed, roofed courtyard. The ceiling was low in the room and kept the heat close. We slept poorly. The location was excellent If I could be assured of a better room I might stay again. The room definitely needed upgrades, ventilation especially.
Stayed 4 nights in May 2025

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely be back
Stayed 4 nights in May 2025

10/10 Excellent

guadalupe

Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Property conditions & facilities
Great location
Stayed 2 nights in Mar 2025

6/10 Okay

Ana

Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great hotel in a good location. The staff were friendly and helpful. It was clean and tidy
Stayed 4 nights in Apr 2025

10/10 Excellent

Alma

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family room was pretty great for my family and I. The staff was super helpful. It was a great stay. The building itself is old and very nicely kept. What could've made it better was an a/c but we had a fan in the room, it doubles as white noise to sleep 😴 🙂
Stayed 1 night in Apr 2025

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, a little old and low ceilings Is noisy due to location but gets quieter after 1am
Stayed 1 night in Apr 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

mascraft

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

James, SANTA CRUZ

Liked: Cleanliness, staff & service, property conditions & facilities
it was a very convenient location to Central
Stayed 5 nights in Mar 2025

10/10 Excellent

Ubaldo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this hotel previous and it is economical for the location
Stayed 1 night in Apr 2025