**Disappointed with the Stay – Serious Management Issues**
I genuinely wish I could give a better review, but I believe constructive feedback is the only way this property can improve. Unfortunately, my experience here was deeply frustrating due to several serious issues.
First and foremost, the room service was completely inadequate. I requested housekeeping and fresh towels multiple times, yet my requests were ignored, leaving my stay uncomfortable and inconvenient. The condition of the room itself was concerning—windows were covered in soot and mildew, creating an unpleasant and unhygienic atmosphere. The air conditioning emitted a foul odor, making it difficult to relax indoors.
Beyond the poor room conditions, security and management appeared to be lacking. There was a noticeable issue with non-guests entering the premises, including homeless individuals who were seen taking breakfast items meant for paying guests. Additionally, several guests openly smoked in their rooms, which contributed to an overall lack of cleanliness and comfort throughout the property.
This hotel has potential, but only if management takes these concerns seriously and prioritizes guest satisfaction. I strongly urge the property managers to address staff responsiveness, room maintenance, and security measures to create a more comfortable and safe environment for visitors. Until these improvements are made, I cannot recommend staying here.